Bluebird Care Eastbourne & Wealden

The Old Printworks, 1 Commercial Road, Eastbourne BN21 3XQ
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10 52 Reviews
  • Bluebird Care Eastbourne & Wealden, Eastbourne
Bluebird Care Eastbourne & Wealden is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Eastbourne & Wealden offers a full range of care services ranging from a 30-minute visit through to full Live-in care where a suitably matched care assistant lives in the customer’s home. As with all of Bluebird Care’s packages, the Live-in care service is completely personalised to individual customers and provides the ultimate in safety and protection.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

These prices are only a guideline, please contact Bluebird Care Eastbourne & Wealden to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sai Visakan (Director)

Bluebird Care Eastbourne & Wealden Reviews (52)

10

Bluebird Care Eastbourne & Wealden has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Bluebird Care Eastbourne & Wealden has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Eastbourne & Wealden
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Total of 52, showing 1-20
Review from John B (Client) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first came across Bluebird in December '24, after I was just out of hospital, being treated for a rare and debilitating skin condition. The hospital had started my treatment and my daughter chose Bluebird, on personal recommendation, to continue it.
Bluebird provided a live-in carer, who helped me
to wash and dress, and managed all aspects of my recovery. She ran the house, including cooking, cleaning, liaised with my doctors, the hospital, ordered my prescriptions and helped me to exercise.After a 10 day stint, she was replaced by one of her colleagues. We ran this way for a period of 4.months, after which we reduced the care to mornings only.
At all times, I found the Bluebird carers to be friendly, knowledgable and professional. I have no hesitation in recommending the Company to others.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, we are happy we have been able to support your recovery

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Review from Edward B (Son of Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It gives me great pleasure to be able to leave a 5 Star review for Bluebird Care Eastbourne & Wealden.
So where do I start ? there are just so many excellent points to include and I only have 1,000 characters !
To begin with, the staff.
The lady has been with us right from the start in March 2023.
She went to see mum and then discussed her requirements with mum and with the family. The care plan that she produced for our mum was nothing short of brilliant. Mum has one visit each week and the carer makes sure that Mum is fine and has everything she needs and then sorts out the house management, washing, ironing and cleaning.
Mum (and the family) could not be more delighted with our caring carers at Bluebird and, as mum always says, my bluebird visit is one of the highlights of my week and I really look forward to seeing my bluebird friends.
So, to the carer and all of the staff at Bluebird Care Eastbourne and Wealden, thank you so very much for everything that you all do for mum.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your kind words, it is our pleasure to be able to support your mum on a weekly basis.

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Review from Paul K (Son of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Agency looked after the care needs of my mother for a few months and I am very impressed with every aspect of their service. They're extremely reliable in terms of ensuring a carer visits at the time stated, and the carers are very professional and friendly. The feedback on the care
provided to my mother is excellent, keeping me up to date when certain drugs or other care needs were required. The agency also contacted GPs and other services when required, and made sure all care needs were in place. The pricing is very reasonable and billing was accurate. Overall, I have no hesitation in thoroughly recommending Bluebird.
Reply from Nicola Field, Home Manager at Bluebird Care Eastbourne & Wealden

Hello Paul K (son Of Client), you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! Thank you for the amazing review Bluebird Care Eastbourne & Wealden.

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Review from Lee P (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care provided our mother with home care for several years and their team was always consistently professional, flexible and friendly. They adapted their service to meet her needs at every step and the carers and the office personnel were such a wonderful support not only to my mother but to
the family as we navigated our mother's journey.
I truly cannot praise the Bluebird team enough, both in the field and the office, for all they did and would recommend them wholeheartedly to care for a loved one at home.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it has been our pleasure to be able to support your mother for the last few years.

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Review from Ian T (Son of Client) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely appreciative of the excellent care given to Dad by Bluebird Care. The showering and help with morning and evening dressing have been an enormous support, helping him to retain his independence. Dad looks forward to the visits and the cheerfulness shown by the carers.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review Ian, it is a pleasure to provide this service for your dad.

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Review from C D (Son of Client) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Used Bluebirds Care Eastbourne & Wealden for my elderly mother, four visits a week including showers, lunches and all forms of care. Never had any issues - they have come in with a key and dealt with Mum in a friendly, kind but professional manner, including the daily 'sing-song' as she moved further
into dementia. Sadly, my mother is in full-time care now as her dementia worsened and we will miss the visits from the staff at Bluebird who became part of the family.
Back office staff have been superb with invoices and timetables, the whole business is organised and professional.
Thank you all - highly recommended and brilliant.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it has been a pleasure to provide the care and support to your mother over the years, she will be missed and we wish you all the very best for the future.

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Review from S B (Daughter of Client) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found over the last 3 years using Bluebird a weight off my mind. They looked after my father with care and consideration.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it was our pleasure to be able to support your father.

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Review from E W (Daughter of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know that my dad is in good hands with Bluebird Care. All the staff are friendly, professional and go out of their way to make him feel comfortable. I am really pleased with the service and would recommend this company.
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Review from A L (Daughter of Client) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has been supporting my mother for nearly two years now and their visits (always on time) brighten up her day as well as give us, her children, the reassurance that her day-to-day medical and domestic needs are being met in a professional, reliable and cheerful way and in a manner that
she is comfortable with. The team are endlessly flexible when aligning diaries for appointments and commitments that arise which we really appreciate.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it is a pleasure to be able to provide the care and support to your mother, who the staff enjoy visiting daily.

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Review from D L (Son of Client) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Bluebird Care for several years now. Starting from my mother's recovery from a minor stroke to advanced dementia now, in her 90s.
They have always supported us wonderfully, everyday care is almost always carried out to a superb standard. Often going significantly above and beyond.
Increasing
needs have been met far quicker than we would expect. The inevitable crises that find us have been met without demur. Packages put in place rapidly and effectively.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, the staff look forward to seeing you all on a daily basis and it is a pleasure to be able to adapt and support your mother and the whole family as requirements change.

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Review from Genevieve W (Daughter-in-law of Client) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care, Eastbourne was recommended to us a few years ago after my mother-in-law spent some time in respite care after a fall.
Her previous home 'carers' were anything but and we wanted better for her.
I cannot praise Bluebird highly enough. From keeping her and her flat clean and sweet smelling
to the professional yet gentle ways they treated her, always respecting her slightly eccentric preferences and wishes which stemmed from her decline into dementia.
They were obviously all dedicated to her wellbeing and happiness - from the carers who visited to the management and reception team.
They kept in touch with us regularly and were always there to help.
Because of Bluebird, my mother-in-law was able to live independently for several more years before her disease got the better of her, and she was reluctantly moved into permanent residential care in June.
Thank you, Bluebird, for enabling my lovely mother-in-law to stay in her home for as long as possible.
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Review from S B (Friend of Client) published on 13 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the carers we have had have been kind and professional in dealing with a sometimes difficult situation. Although you only ask for a review of one month we have had carers for a number of years from Bluebird Care who have all been good apart from one hiccup, which was sorted very quickly! They have
improved on communicating with the client on any changes to the schedule of care.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it has been a pleasure working with you throughout the years.

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Review from T W (Daughter of Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When moving Dad down from Birmingham to Eastbourne, the constant back and forth from other organisations and the liaisingwith Bluebird, was a lot to take in. But the support from Bluebird, the constant reassurance and the feeling of my dad feeling empowered regarding his care, couldn't be faulted.
Bluebird
did everything they could to ensure my dad had a smooth transition and all his care needs were met. Bluebird go above and beyond to ensure my dad has the care he deserves and needs. As well as, supporting me with anything that I'm unfamiliar with.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you very much for your review, it was a difficult transition for you all, but we were so pleased to be able to help get your dad moved down to Eastbourne. It is a pleasure being able to provide his care and his care assistants look forward to visiting him.

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Review from Paul W (Husband of Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding company. By far the best care company in the area having had other companies over the years, this one really does stand out, nothing is too much trouble. You only have to read the other reviews.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it is a pleasure to be able to work with you and your family.

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Review from M D (Daughter of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service for my father on a daily basis to ensure medication is taken and performing various caring tasks, as required. Initially not very keen to have carers he now looks forward to visits and has very good relationships with his carers. Huge care is taken to provide team continuity so that
trust and friendships are established. The staff are always cheerful, very kind and have a wonderful manner providing daily company which I cannot do, living 4 hours away. Bluebird always goes the extra mile: concerns are reported by email with photos; I am able to address problems feeling well informed. There is always a supportive member of staff at the end of the phone for concerns, queries and requests. The staff work really hard to fit extra duties into their very busy timetable. I cannot praise Bluebird highly enough. They are courteous, efficient, kind, thoughtful and are my eyes and ears. A 5-star service helping people to stay at home.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you so much for your kind review, your father's main care assistants look forward to visiting him on a daily basis, and it is a pleasure to provide support you all.

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Review from P E (Client) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and very caring.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, we are happy to be able to provide you with this service.

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Review from April S (Great-Niece of Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care took over caring for my great aunt at short notice before Christmas and have been completely reliable and helpful ever since. My great aunt often compliments the staff and she is so pleased with the care that she is receiving. I would highly recommend Bluebird care to anyone looking for
reliable and caring people to care for their relatives.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your kind words, our staff enjoy visiting your great aunt on a regular basis.

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Review from Shelly N (Granddaughter of Client) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Simply the best. Kind, efficient, punctual, helpful, supportive and understanding. Bluebird Care Eastbourne & Wealden staff work to the absolute highest standards to deliver fantastic care. Both the caregivers and office staff have been amazing - highly recommended agency. Management go above and beyond.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you very much for your kind review, it is a pleasure providing the package of care to your grandmother

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Review from B C (Client) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found the carers and staff very proficient and kind. But there are so many things not allowed to be done since last year and of course the increase in price.
Reply from Neil Blatch, Director at Bluebird Care Eastbourne & Wealden

Thank you for your review. We feel we go above and beyond for you, and we are somewhat disappointed with your overall review. You must appreciate that we have to protect staff and customers during this unprecedented crisis during COVID, and we cannot do certain tasks which are prohibited by our regulator which you may want us to do. If you have any questions about these please feel free to contact the office and they can explain the issues to you. Regarding prices, we are very competitive in a world where staff, suppliers and overall business costs have risen far greater than our price rises to you.

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Review from Colin H (Son of Client) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has been looking after my mum, who is living with dementia for nearly two years now. The carers have provided an exceptional level of care, and many of them are good friends of the family now. Mum and Dad wouldn't be able to stay together without them, and I think they are amazing people. The
support and advice from the coordinator and the whole team in the office have been invaluable to me during some difficult times, and I am so grateful to have them.
Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your kind words, Colin. It is a pleasure providing the service for your parents, who our staff enjoy visiting on a daily basis.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Bluebird Care Eastbourne & Wealden is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for Bluebird Care Eastbourne & Wealden is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) ) ÷ 65 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Eastbourne & Wealden is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Bluebird Care Eastbourne & Wealden

What Type of Services does Bluebird Care Eastbourne & Wealden offer?

Bluebird Care Eastbourne & Wealden offers Home Care.

How many Carers does Bluebird Care Eastbourne & Wealden employ?

Bluebird Care Eastbourne & Wealden employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Eastbourne & Wealden to verify any information. View our terms and conditions. Bluebird Care Eastbourne & Wealden has an Enhanced Service - more info.