Home Instead (Cannock)

Suite 2, Bermar House, Rumer Hill Business Estate, Rumer Hill Road, Cannock WS11 0ET
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9.9 56 Reviews
  • Home Instead (Cannock), Cannock
Home Instead (Cannock) helps older and vulnerable adults to remain in the comfort of their own homes, empowering people through both physical and mental health related needs, including dementia.

The aim of the care professionals is to build a strong and positive relationship with clients, ensuring continuity of care and companionship while taking a person-centred approach to daily care needs.

Family members finding it difficult to cope gain valuable respite through Home Instead.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.95

Our fees are a minimum of 1 hour duration and we have a minimum of 4 hours of care and companionship per week to maintain a high level of relationship between client and Care Professional

These prices are only a guideline, please contact Home Instead (Cannock) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Peta Mandleberg (Owner)

Home Instead (Cannock) Reviews (56)

Total of 56, showing 41-56
9.9

Home Instead (Cannock) has a Review Score of 9.9 (9.941) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (Cannock) has 56 reviews.

Overall Experience

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Review from Debby S (Daughter of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are a fantastic home care company. Their staff are all kind, respectful, considerate, well trained and responsive. Both in the office and the caregivers themselves. They deal with any issues with regards to alterations to care needed quickly and effectively. Their communication is excellent.
They are well led and managed, and think outside the box when problems arise. It is possible for family to view the details of every care visit straight afterwards on an app, so you are aware of exactly how your relative is doing. Any concerns during a visit are also relayed by telephone, so you always feel fully informed. I would happily recommend Home Instead to anyone looking for care, or to relatives who need care for a loved one. They will be looked after in an exemplary way.

Reply from Fran Sayer, Marketing at Home Instead (Cannock)

Thank you, Debby, for your lovely review, it has been an absolute pleasure caring for your loved one.

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Review from D Y (Niece of Client) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care received by my aunt from a team of dedicated staff who went above and beyond their remit at times.

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Review from G H (Son of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom thinks all of the carers are lovely and enjoys their company. She doesn't really like it when the office staff get her up in the mornings. She prefers her regular carers.

Reply from Fran Sayer, Marketing at Home Instead (Cannock)

Thank you for posting your review. I am pleased to hear your Mum enjoys the company of her CAREGivers. Although we appreciate it is always preferable for your Mum's CAREGivers to visit, our Senior team all know your Mum really well and only visit in the case of holiday cover or absences so that your Mum always receives a visit from someone who she knows.

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Review from L S (Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers have been excellent helpers, friendly and caring. They are all very good-natured., whatever the task undertakes. Highly recommended.

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Review from F W (Client) assisted by family/friend published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Home Instead team have been attentive and kind in many situations that have occurred. Showing thoughtful suggestions in approach, other services that were required to make me safe and comfortable. We have met a good team who endeavour continuity.

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Review from Nikki S (Daughter of Client) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I have had to arrange care for my elderly parents, who are in their 90's. Home Instead Senior Care have been very professional at all times, extremely supportive to me and my parents who have never required any type of care before. They provide a bespoke and flexible care package
to meet our needs.
They are not just carers, they are friends who really care about their clients and demonstrate this on a weekly basis with chats, singing and a joke or two.
The phone app they provide to keep me in the loop regarding daily visit reports is extremely beneficial and reassuring as I travel and work away from home.
Long may this continue, thank you Home Instead Senior Care.

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Review from Vivienne G (Relative of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were always considerate and helpful with my relative and she (very much) looked forward to their visits. During a lengthy period in hospital she still continued to receive her daily visits, the staff went the extra mile to care for her for which our family are very grateful. The manager accompanied
our family to a hospital meeting and was knowledgeable and very supportive.

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Review from Michael H (Son of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very reliable and adaptable to needs. Whenever a change of time and or caregiver is needed we are informed as quickly as possible. The caregivers are all competent, friendly and well trained.

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Review from Steph H (Daughter of Client) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead carers for Dad for over a year. They have always been caring, friendly and Dad has got to know and like them.
Recently Dad's health deteriorated very suddenly and the manager and her team were wonderful. They came in to help and support Dad at just a few hours notice and have
recently been caring for him three times a day whilst he awaits a move to a residential home next week. We truly don't know what we would have done without them as all of his family live a long way away.
Our family will always be indebted to the Home Instead team and recommend them to anyone seeking care.

Reply from Fran Sayer at Home Instead (Cannock)

Thank you for your kind comments, it has been our privilege to care for your father and we wish him every happiness in his new home.

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Review from David M (Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been receiving help from Home Instead Senior Care (Cannock) for more than two years. My wife suffers from severe dementia but is physically fit. Carers come twice a week to take her for a walk. I am not very able to walk a lot myself so this serves the dual purpose of getting experience
for my wife and giving me a chance to do other things. I have found all personnel connected to Home Instead Senior Care (Cannock) to be thoroughly professional, caring people and I would recommend without reservation.

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Review from J M (Client) assisted by family/friend published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my Home Instead visitor to be caring, chatty and helpful. She often makes me a cup of tea and I help her with her knitting. She is always on time and I enjoy and look forward to her weekly visit very much.

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Review from Melanie B (Daughter of Client) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, we used Home Instead when my mom was diagnosed with dementia to assist my dad with cooking the evening meal three times a week. We gradually increased the care provided as we felt it was required and Home Instead were always there to meet our requirements. We started with three hourly visits
per week and over the 11 months increased this to 17 visits per week, mainly to assist with meal times and personal care. The team of carers provided both care and companionship to my parents giving us peace of mind that they were eating properly and being checked on regularly when I was out at work.
Thank you to all the staff and management for such excellent service.

Reply from Fran Sayer at Home Instead (Cannock)

Thank you, Melanie, it was a privilege to care for your parents and to assist you as a family wherever we could.

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Review from Eliza E (Daughter of Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for over 5 years, have never had any problems.
Office staff are efficient and very helpful and supportive.
Carers are exemplary and often go the extra mile - many feel like part of the family.

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Review from John M (Client) published on 2 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted, quite beyond expectations with the relationship which has been built up with my carer.
It is a really happy and healthy one, so much joy and laughs.
I feel well cared for indeed.

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Review from Joan R (Client) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is satisfactory and I cannot ask any more of them.

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Review from L H (Daughter of Client) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very pleased with the support and care provided to my mum. The caregiver is polite, friendly, caring and intuitive to mums needs and feelings. When the caregiver is unavailable, another person has always attended and they too manage the care and support in a caring, happy and professional
way.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Home Instead (Cannock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Home Instead (Cannock) is calculated as follows: ( (95 Excellents x 5) + (6 Goods x 4) ) ÷ 101 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cannock) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (8)

Peta

Peta Mandleberg

Job Title: Owner

Joined: 2022

Peta is a Registered Nurse and has worked in community settings with the elderly frail since 1998. Peta is passionate about providing quality care and is very proud to be running an 'Outstanding' CQC-rated service in Cannock and surrounding areas.

Alison

Alison Norris

Job Title: Care Manager

Joined: 2022

Alison has worked in care for many years in a variety of settings and has recently joined the Home Instead team at Cannock as a Care Manager and Registered Manager

Tiegan

Tiegan

Job Title: Recruiter and Scheduler

Joined: 2022

Tiegan is our Recruiter for hourly and Live-In Care and also schedules calls.

Kerry

Kerry

Job Title: Finance Administrator

Joined: 2013

Kerry deals with all our invoicing and payroll.

Carla

Carla Russon

Job Title: Field Care Supervisor

Joined: 2024

Carla is an experienced care professional and supervisor and covers the Burntwood and Rugeley area

Sarah

Sarah Cole

Job Title: Field Care Supervisor

Joined: 2023

Sarah is an experienced manager and care professional. Sarah covers the Great Wyrley and Penkridge area

Vee

Vee Harbord

Job Title: Field Care Supervisor

Joined: 2025

Vee is our newest addition to the team and joins us to lead the team across the Cannock and Hednesford area

Abby

Abby Banez

Job Title: Recruitment Admin Specialist

Joined: 2025

Abby joined us at the beginning of the year and has worked for global companies previously. Abby supports with recruitment and administration responsibilities.

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