Home Instead (Cannock)

I have the utmost respect for the team of ladies who have been supporting my Mum in her home. When l contacted Home Instead (Cannock) branch l was desperate for help with a lady who was in pain with severe leg ulcers, not sleeping, confused and with poor mobility made worse by failing eyesight. The Director listened closely to the difficulties my Mum was having and l employed the team to do 6 visits a week, to begin with. The carers are attentive, willing to do all they can in the time they have with Mum and have a positive attitude. Nothing is too much trouble. The senior staff liaised with the District Nurses - Mum is in much less pain now and her legs are almost healed and she can rest. She recently had an eye operation and the ladies came on a more regular basis to put eye drops in and this was managed very well with a small team who made several visits, putting Mum at less risk from outside infections. The company these ladies supply also lifts Mum’s spirit every single day. Recommended.

Home Instead had been looking after my father-in-law for 2 years and 7 months, until his admission into hospital recently. It was a struggle at first to get my father-in-law to have any help, as he is fiercely independent, but it was the best decision we could have made. The care workers were all excellent with him and helped with daily tasks, companionship and administering his medication. The business is run in an extremely professional manner and I would have no hesitation in recommending them to anyone looking for care for their elderly relative.

We decided to use the services of Home Instead to help facilitate our father remaining in his own home when he needed assistance with things such as meals, cleaning and personal hygiene etc. The staff were helpful and treated our father with the respect and dignity he deserved. Nothing was too much trouble. Would recommend to others.

The service has been unfailingly reliable, helpful and flexible. The carers have been most understanding, gentle and kind, attentive to her needs and as much friends as carers. Their visits have not only been of practical help but supportive of her as a person, and not just as a patient. They have been a breath of fresh air for a housebound lady who has looked forward to their visits. Without exception, the carers have been most professional in their work and we have been most grateful to all of them, for love given, as well as help. The office staff have always been supportive, readily available and answer calls. So a heartfelt thank you to them all.

Home Instead have provided a high quality and flexible service to meet the needs of my parents. I have found communications to be excellent, the individual carers to be compassionate and I recommend the service to anyone in the local area who are looking for a service.

We have been extremely grateful for Home Instead's help and support for my 95-year-old mother who suffers from mixed type dementia and is hard of hearing. Home Instead have ensured that Mum has maintained her routines and given us the assurance that she has regular meals. The companionship, particularly in these difficult months, has been of the utmost value. Daily notifications from the app have been detailed and reassuring. We have been unable to have a face-to-face review because of the pandemic, but have been impressed by the response of the team, in conducting phone reviews and applying the solutions agreed.

Home Instead are a fantastic home care company. Their staff are all kind, respectful, considerate, well trained and responsive. Both in the office and the caregivers themselves. They deal with any issues with regards to alterations to care needed quickly and effectively. Their communication is excellent. They are well led and managed, and think outside the box when problems arise. It is possible for family to view the details of every care visit straight afterwards on an app, so you are aware of exactly how your relative is doing. Any concerns during a visit are also relayed by telephone, so you always feel fully informed. I would happily recommend Home Instead to anyone looking for care, or to relatives who need care for a loved one. They will be looked after in an exemplary way.

Excellent care received by my aunt from a team of dedicated staff who went above and beyond their remit at times.

My mom thinks all of the carers are lovely and enjoys their company. She doesn't really like it when the office staff get her up in the mornings. She prefers her regular carers.

My carers have been excellent helpers, friendly and caring. They are all very good-natured., whatever the task undertakes. Highly recommended.

The Home Instead team have been attentive and kind in many situations that have occurred. Showing thoughtful suggestions in approach, other services that were required to make me safe and comfortable. We have met a good team who endeavour continuity.

Long may this continue, thank you Home Instead Senior Care.

Staff were always considerate and helpful with my relative and she (very much) looked forward to their visits. During a lengthy period in hospital she still continued to receive her daily visits, the staff went the extra mile to care for her for which our family are very grateful. The manager accompanied our family to a hospital meeting and was knowledgeable and very supportive.

The service is very reliable and adaptable to needs. Whenever a change of time and or caregiver is needed we are informed as quickly as possible. The caregivers are all competent, friendly and well trained.

Our family will always be indebted to the Home Instead team and recommend them to anyone seeking care.

My wife and I have been receiving help from Home Instead Senior Care (Cannock) for more than two years. My wife suffers from severe dementia but is physically fit. Carers come twice a week to take her for a walk. I am not very able to walk a lot myself so this serves the dual purpose of getting experience for my wife and giving me a chance to do other things. I have found all personnel connected to Home Instead Senior Care (Cannock) to be thoroughly professional, caring people and I would recommend without reservation.

I have found my Home Instead visitor to be caring, chatty and helpful. She often makes me a cup of tea and I help her with her knitting. She is always on time and I enjoy and look forward to her weekly visit very much.

Thank you to all the staff and management for such excellent service.

Carers are exemplary and often go the extra mile - many feel like part of the family.

I feel well cared for indeed.