Caremark Worthing & Adur

75 Richmond Road, Worthing BN11 4AQ
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9.8 61 Reviews
  • Caremark Worthing & Adur, Worthing
Caremark Worthing & Adur offers a range of care and support packages to help adults and children to remain independent. They support people in all aspects of their daily living at home and within the community. All carers are fully-trained and DBS checked and look to respect the needs of the individual as well as the opinions of family members and loved ones.

They understand that when you require support with your personal care and daily living, it can be difficult for you and you might worry about losing your independence. Carers can provide support from as little as a half-hour call to a highly affordable 24 hour 'live-in' service with a Care and Support Worker living with you at home.

A specially trained staff team support children and young adults with disabilities of all ages from birth to transition into adulthood. Additionally they provide services for people with learning difficulties, autism, Asperger's and acquired brain injury.

Care Provided by Caremark Worthing & Adur

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.19
  • Weekly Live-in Care Fees: from £1950

All client assessments are free of any charges. Fees available upon request and can be tailored to individual care needs.

These prices are only a guideline, please contact Caremark Worthing & Adur to find out the exact price for your requirements.

Contact Caremark Worthing & Adur to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Worthing & Adur to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nichola Newham (Manager)
9.8

Caremark Worthing & Adur has a Review Score of 9.8 (9.827) out of 10, based on 26 reviews in the last 2 years.
Over all time Caremark Worthing & Adur has 61 reviews.

Overall Experience
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Date Published
  • 61
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  • 26
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Reviewer Connection to Caremark Worthing & Adur
  • 27
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Total of 61, showing 21-40
Review from Andrew S (Client) assisted by family/friend published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care I have been given. They always turn up during the morning and they are very pleasant.
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Review from Sonia S (Friend of Client) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All in all every carer is lovely. There have been a couple of issues but they have been sorted.
Reply from Nicky Newham, Care Manager at Caremark Worthing & AdurThank you for taking the time to leave a review. I am pleased to hear any issues were addressed and dealt with accordingly by the office team.
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Review from J A (Client) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience of service. Carers are very friendly and helpful. Wish rota wasn't changed so much.
Reply from Nicky Newham, Care Manager at Caremark Worthing & AdurThank you for your review. I can see the last couple of weeks there have been some changes to your normal daily schedule. Hopefully things have now been corrected and someone from the office will give you a call today.
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Review from Ann A (Wife of Client) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers show understanding of my husband's needs.
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Review from John P (Husband of Client) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the carers that look after my wife. Any problems, they let me know and treat my wife with dignity and care.
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Review from Barry G (Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used a few care company services before and I can say honestly that Caremark have been the most professional. The carers themselves are very well trained and they use an app which tells them exactly what to do, if they are new to visiting me. They scan a barcode when they enter and leave. Our
previous company used to charge for a 45 min visit but many carers would be in and out within 15 mins but Caremark carers all stay for the full 45 mins and do whatever is required within that time. Many of the carers are very friendly and make me look forwards to their visit. I am very happy to recommend Caremark.
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Review from N H (Client) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care has been excellent. Thank you.
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Review from Patricia T (Daughter of Client) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have no complaints regarding service. All carers are very pleasant and helpful.
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Review from Sally G (Daughter of Client) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care and service is very high. The carers, whilst primarily needed to assist with showering, getting out of the shower, also provide any other jobs needed by my mother, such as watering plants and refilling the kettle. They are all very friendly and professional, treating my mum with
respect and care.
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Review from J G (Client) assisted by family/friend published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers who come to me are always happy and very friendly and helpful. They brighten up my day and I always find they are excellent in all areas that they help me with. I don't know what I would do without them.
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Review from Beryl J (Client) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been excellent, looking after my needs and helping me to feel better.
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Review from Patricia Y (Client) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service. All carers have been supportive, friendly and very helpful.
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Review from Betty H (Client) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark are very kind and understanding.
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Review from Jean D (Client) published on 25 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers to be very helpful and it's nice to see a smiley face.
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Review from S S (Wife of Client) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love all our carers and I usually have about eleven different carers a week. We find them all efficient, helpful, kind and very "caring". We get a 'rota' every week and the carers are on time as much as possible. They are patient with my husband who is very slow at 93 years. We have no complaints.
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Review from Jeanette G (Client) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Efficiently run despite current conditions, carers all appear competent, inspiring confidence. Unfailingly cheerful, managing to adjust their approach to client's "mood". I almost always feel better and encouraged after a session.
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Review from P N (Wife of Client) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, courtesy and efficiency of the carers tending to my husband has been extremely good and any niggles we have had have been dealt with quickly. When contacting the office staff, they have also been very courteous and have amended schedules for me as necessary. All in all, our experience with
Caremark has been good, though the costs seem huge, but unfortunately, we need two carers each visit.
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Review from S S (Wife of Client) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always polite and professional. They are aware of my husband's needs and work accordingly. The company use an app which allows me to see the times of the calls, if these need to be changed.
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Review from R M (Husband of Client) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers, young and old, are friendly, helpful and efficient.
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Review from A B (Granddaughter of Client) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark cared for my grandmother for a period of eighteen months. It was always her wish to remain at home until the end of her life and despite having considerable care needs, with the support of Caremark, we made this possible.
As a qualified social worker, I have a great deal of experience of care
agencies and most fail to deliver what they promise at the assessment. Not Caremark. They were truly excellent and completely person-centred.
Every single member of the team - the staff in the office, the seniors and the carers were so considerate and caring. You could tell that they genuinely cared about my grandmother and nothing was ever too much trouble.
Every time I visited my granny, she told me how wonderful the carers were. She was a very proud and independent lady, so having carers was really hard for her but they always made her feel special and were so kind and respectful.
My family and I will be eternally grateful to Caremark and their carers and we will never forget them.
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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Caremark Worthing & Adur is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Caremark Worthing & Adur is calculated as follows: ( (130 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Worthing & Adur is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (8)

Raj

Raj Bainiwal

Job Title: Managing Director Joined: 2025

Raj is committed to ensuring people receive high-quality, compassionate care in the comfort of their own homes.
With over 25 years’ experience leading service-led organisations, including within healthcare and customer-focused environments, Raj brings a strong belief that people and care must always come first. His background in building and leading large teams, setting high standards, and delivering reliable services shapes his approach to home care — one rooted in dignity, respect, and trust.


Raj was drawn to Caremark because of its strong values and its commitment to inclusive, person-centred care. He chose Caremark Worthing & Adur in particular because of its excellent local reputation, the trust it has built with families, and the professionalism and dedication of its care team.


His focus is simple: to ensure Caremark Worthing & Adur delivers consistently outstanding care, while fostering a supportive and positive environment where carers feel valued, respected, and proud of the work they do.
Families can be confident that care at Caremark Worthing & Adur is delivered with professionalism, compassion, and genuine respect.

Nicky

Nicky Newham

Job Title: Registered Care Manger Joined: 2010

Nicky began her working career in retail in 2005, where her natural leadership ability and strong work ethic quickly set her apart. By the age of just 21, she had progressed to the role of Store Manager—an early achievement that reflected her drive, resilience, and ability to lead teams successfully.


In 2010, Nicky made a bold and life-changing decision to leave retail in search of a career that offered greater purpose and personal fulfilment. That decision led her to Caremark (Worthing & Adur), where she started as a Care Assistant and discovered a genuine passion for the care sector and for making a meaningful difference in people’s lives.


With determination, compassion, and an unwavering commitment to excellence, Nicky embraced every opportunity to grow and develop. She progressed through every role available within the company, continually expanding her knowledge, strengthening her leadership skills, and setting high standards for herself and those around her.


Today, Nicky is the Registered Care Manager of Caremark (Worthing & Adur). She leads with integrity, empathy, and ambition, and is incredibly proud of the dedicated team she has built. Nicky is passionate about supporting and inspiring others, and her journey stands as a powerful example of what can be achieved through hard work, belief, and a true commitment to outstanding care.

Casey-Lee

Casey-Lee Boltwood

Job Title: Deputy Care Manger Joined: 2016

I have worked in social care since 2003, starting my career supporting children. Between 2003 and 2008, I also travelled to Mexico to help support the establishment of a children’s playscheme for less fortunate communities, which was an incredibly rewarding experience.


From 2008 to 2016, I worked with individuals with learning disabilities and severe challenging behaviour. I have always thoroughly enjoyed supporting others, and this role strengthened my passion for working in social care and making a real difference in people’s lives.


In 2016, I joined Caremark (Worthing & Adur) as a Co-ordinator. Through hard work, a positive attitude towards challenges, and strong communication skills, I was promoted to Deputy Care Manager in December 2020. I am still in this role today and genuinely love what I do and the people I work with. I find my work meaningful and take great pride in knowing that what I do truly matters and makes a real difference every day.

Niki

Niki Smart

Job Title: Senior Care Coordinator Joined: 2016

Before joining Caremark, Niki built a successful 12-year career as a Senior Account Manager within a field marketing company. Following redundancy in 2015, Niki found herself at a crossroads and unsure of what direction to take next. It was during this time that a friend, who was already working at Caremark, suggested she apply for a carer role.


With no previous experience in care and some initial uncertainty about whether the role would be the right fit, Niki decided to take the leap—and quickly discovered a real passion for the work. She absolutely loved the role and formed strong, meaningful relationships with Caremark’s wonderful customers, finding the work both rewarding and fulfilling.


Niki’s dedication, enthusiasm, and natural ability were soon recognised, leading to her progression into the role of Senior Carer and later becoming a Trainer, where she supported and developed new members of the care team.


Today, Niki works in the office as a Senior Care Co-ordinator. She thoroughly enjoys her role, supporting both customers and care staff, and takes great pride in working alongside a fantastic team of people who share the same commitment to delivering high-quality care.

Nicole

Nicole Bray

Job Title: Care Cordinator Joined: 2017

Nicole joined Caremark in 2017 as a Care Assistant, bringing compassion, dedication, and a strong commitment to providing high-quality care to every customer she supported. Her hard work and natural leadership skills were quickly recognised, and within two years she was promoted to a senior role.


After taking time away on maternity leave, Nicole returned to the team feeling supported and valued and was soon offered a further promotion. She happily accepted the role of Care Coordinator, where she now plays a key part in supporting both customers and care staff, ensuring care is delivered to the highest standard.


Nicole describes Caremark as the best company she has worked for, highlighting not only the kindness and gratitude of the customers but also the supportive, welcoming team environment. She says feeling genuinely valued and appreciated by the team has made her career journey with Caremark both rewarding and fulfilling.

Rivan

Rivan Wieland

Job Title: Care Cordinator Joined: 2019

My name is Rivan, and caring for others has been at the heart of my journey from a very young age. I began working in a care setting at just 16 years old after finishing school, starting my career through an apprenticeship. This early experience gave me a strong foundation in person-centred care and confirmed that supporting others was not just a job for me, but a true passion.


After completing my Level 2 qualification, I was eager to expand my knowledge and gain further experience, which led me into domiciliary care. Working in this setting allowed me to build meaningful relationships with individuals in their own homes, supporting them to maintain independence, dignity, and quality of life.


In 2019, I joined Caremark, where I continued to grow both personally and professionally. Over the next two years, I demonstrated commitment, compassion, and strong organisational skills, which resulted in the opportunity to progress into a Care Co-ordinator role. In this position, I take pride in supporting both service users and care staff, ensuring high standards of care are consistently delivered.


I truly love what I do. Being able to make a positive difference in someone’s life every day is incredibly rewarding, and helping others live safely and comfortably is what motivates me most. Care is more than a career to me — it is something I am deeply passionate about, and I am proud of the impact I make through my work.

Angie

Angie Linscer

Job Title: Learning and development lead Joined: 2011

Angie joined the company almost 15 years ago as a Care Assistant, bringing with her a natural warmth and an unwavering commitment to those she supported. Her empathy, strong work ethic, and ability to truly listen quickly set her apart.


Through hard work and genuine passion, Angie progressed to Senior Carer, where she became a trusted mentor and source of reassurance for both colleagues and clients alike.


Recognising her exceptional skills and dedication, Angie was then allowed to step into the role of Trainer. In this position, she has shaped and inspired countless members of staff, sharing not only her knowledge but also her values and love for the role. Angie has an incredible gift for building meaningful, lasting relationships, and she is deeply respected by everyone who has the privilege of working with her.


Angie is also the driving force behind our client events, taking on the role of main organiser with enthusiasm, creativity, and heartfelt care. She pours her energy into ensuring every event is inclusive, joyful, and memorable, always putting the needs and happiness of clients first.


Angie’s passion for her role goes far beyond her job description. She leads with kindness, gives her time selflessly, and brings warmth and positivity wherever she goes. Angie truly embodies the values of our organisation and continues to make a profound and lasting difference in the lives of both clients and colleagues every single day.

Inacia

Inacia Arsenio

Job Title: Senior Field Care supervisior Joined: 2013

In 2013, Inacia began thinking seriously about going abroad. After 20 years working in a library, she knew it was time for a new challenge and an opportunity to make a meaningful difference. That decision marked the beginning of a journey that would shape both her career and her life.


Bilingual since primary school, English was a natural choice for Inacia, and England felt like the right place — close enough to remain connected to her son and mum, who have always been central to her life. With a lifelong passion for working with people and experience supporting children, young adults, and elderly individuals, care felt like a natural and rewarding path.


After sending out several CVs, Inacia received a response from Caremark. She arrived in England at the very end of 2013, and she has never looked back. From the very beginning, her dedication, compassion, and commitment stood out.


Inacia truly loves her role and feels incredibly fortunate to work alongside colleagues who quickly became friends and are now considered family. Her outstanding work ethic, reliability, and genuine care for both clients and colleagues have not gone unnoticed. She is regularly nominated for awards by her peers in recognition of her exceptional standards, leadership, and positive impact across the organisation.


Through her continued commitment and natural leadership, Inacia has progressed into the role of Senior Field Care Supervisor, where she supports management with compliance, quality standards, and day-to-day operations. Widely regarded as the heart and soul of the company, she also plays a key role in supporting and organising events, ensuring that all clients feel included, valued, and celebrated.


Inacia’s journey is a true reflection of dedication, teamwork, and a deep love for what she does — and she remains an inspiration to colleagues and clients alike.

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