Caremark Worthing & Adur

75 Richmond Road, Worthing BN11 4AQ
Review Us
9.8 56 Reviews
  • Caremark Worthing & Adur, Worthing
Caremark Worthing & Adur offers a range of care and support packages to help adults and children to remain independent. They support people in all aspects of their daily living at home and within the community. All carers are fully-trained and DBS checked and look to respect the needs of the individual as well as the opinions of family members and loved ones.

They understand that when you require support with your personal care and daily living, it can be difficult for you and you might worry about losing your independence. Carers can provide support from as little as a half-hour call to a highly affordable 24 hour 'live-in' service with a Care and Support Worker living with you at home.

A specially trained staff team support children and young adults with disabilities of all ages from birth to transition into adulthood. Additionally they provide services for people with learning difficulties, autism, Asperger's and acquired brain injury.

Show Caremark Worthing & Adur on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.19

All client assessments are free of any charges. Fees available upon request and can be tailored to individual care needs.

These prices are only a guideline, please contact Caremark Worthing & Adur to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nichola Newham (Manager)

Caremark Worthing & Adur Reviews (56)

Total of 56, showing 21-40
9.8

Caremark Worthing & Adur has a Review Score of 9.8 (9.820) out of 10, based on 25 reviews in the last 2 years. Over all time Caremark Worthing & Adur has 56 reviews.

Overall Experience

  • 41
  • 15
  • 0
  • 0
  • 0

Date Published

56
10
21
25
31

Review from Barry G (Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used a few care company services before and I can say honestly that Caremark have been the most professional. The carers themselves are very well trained and they use an app which tells them exactly what to do, if they are new to visiting me. They scan a barcode when they enter and leave. Our
previous company used to charge for a 45 min visit but many carers would be in and out within 15 mins but Caremark carers all stay for the full 45 mins and do whatever is required within that time. Many of the carers are very friendly and make me look forwards to their visit. I am very happy to recommend Caremark.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N H (Client) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care has been excellent. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia T (Daughter of Client) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have no complaints regarding service. All carers are very pleasant and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally G (Daughter of Client) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care and service is very high. The carers, whilst primarily needed to assist with showering, getting out of the shower, also provide any other jobs needed by my mother, such as watering plants and refilling the kettle. They are all very friendly and professional, treating my mum with
respect and care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Client) assisted by family/friend published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who come to me are always happy and very friendly and helpful. They brighten up my day and I always find they are excellent in all areas that they help me with. I don't know what I would do without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Beryl J (Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been excellent, looking after my needs and helping me to feel better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia Y (Client) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service. All carers have been supportive, friendly and very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Betty H (Client) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are very kind and understanding.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean D (Client) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers to be very helpful and it's nice to see a smiley face.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Wife of Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love all our carers and I usually have about eleven different carers a week. We find them all efficient, helpful, kind and very "caring". We get a 'rota' every week and the carers are on time as much as possible. They are patient with my husband who is very slow at 93 years. We have no complaints.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeanette G (Client) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficiently run despite current conditions, carers all appear competent, inspiring confidence. Unfailingly cheerful, managing to adjust their approach to client's "mood". I almost always feel better and encouraged after a session.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P N (Wife of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, courtesy and efficiency of the carers tending to my husband has been extremely good and any niggles we have had have been dealt with quickly. When contacting the office staff, they have also been very courteous and have amended schedules for me as necessary. All in all, our experience with
Caremark has been good, though the costs seem huge, but unfortunately, we need two carers each visit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Wife of Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always polite and professional. They are aware of my husband's needs and work accordingly. The company use an app which allows me to see the times of the calls, if these need to be changed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Husband of Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers, young and old, are friendly, helpful and efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Granddaughter of Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark cared for my grandmother for a period of eighteen months. It was always her wish to remain at home until the end of her life and despite having considerable care needs, with the support of Caremark, we made this possible.
As a qualified social worker, I have a great deal of experience of care
agencies and most fail to deliver what they promise at the assessment. Not Caremark. They were truly excellent and completely person-centred.
Every single member of the team - the staff in the office, the seniors and the carers were so considerate and caring. You could tell that they genuinely cared about my grandmother and nothing was ever too much trouble.
Every time I visited my granny, she told me how wonderful the carers were. She was a very proud and independent lady, so having carers was really hard for her but they always made her feel special and were so kind and respectful.
My family and I will be eternally grateful to Caremark and their carers and we will never forget them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith S (Husband of Client) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had just moved to the locality in October and my wife had been in respite care for two weeks. When she came out we were put in touch with Caremark who have been brilliant. My wife's part-time PA was suddenly taken ill and Caremark stepped in to up the extra hours.
All the staff are caring, polite
and do their best. We will continue to use Caremark and recommend them highly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Meg G (Client) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Caremark has been marvellous. They have all supported both myself and my partner through a couple of particularly hard weeks when he had his knee replacement operation cancelled. They swung into action and made sure I had support when I returned from respite early. The ladies who come to
support me are all very hard working and very professional, kind, generous of heart and funny. So funny. I start every day with a smile or a laugh, sometimes loads of laughs. They take my mind away from the pain I'm in and despite the very personal nature of my care, I have never felt a loss of dignity with any one of them.
They all check in on my partner too, making sure he's as ok as he can be or keeping an eye on me whilst he nips to the shops.
I used to work in a different area of social support and once had a client describe our relationship as "we're not best friends but we're very friendly" and I think that sums up my relationship with my Caremark support.
Thank you is just not enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracie W (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had used Caremarks service for over two years with an average of up to four calls a day. Recently she was given one month's notice to have her service ended as the manager didn’t feel able to provide her care anymore. I was told by the manager they would only leave Mum if new carers were in
place. No care can be found as a shortage of carers in the industry at this present time. Caremark left Mum on the day of her end of notice period with no other care in place. I am having to not work at all and care for my mother with one other private carer who does some days. I’m absolutely amazed the law allowed this. My mum is 99 years old. I can’t fault her main carers and I know they were sorry Mum was given notice to end their service.

Reply from Nicky Newham, Care Manager at Caremark Worthing & Adur

I would like to say thank you for complimenting my care staff. They work very hard to deliver such a high standard of care and this feedback is appreciated and will be fed back to them.
Regarding your comment with Caremark leaving your mum without care. Unfortunately, when notice is served on a package of care the provider is issued with a termination date. As explained had we been notified before this termination date then we would have continued. However, we were contacted the day after, so sadly we were no longer able to continue due to lack of capacity and forward planning. I totally agree that this should have been handled differently but due to the lack of communication from our local authority, it was out of my hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline S (Wife of Client) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are pleasant and helpful. They do their best to accommodate our needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rebecca H (Granddaughter of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandma had a fall, Caremark have supported her to remain safe and remain at home, this was important to us as a family, knowing she is cared for and visited daily. Caremark staff always chat to my grandma and keep her spirits up. Wouldn't be without the amazing team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Caremark Worthing & Adur is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Caremark Worthing & Adur is calculated as follows: ( (124 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 150 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Worthing & Adur is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (6)

Andrew

Andrew Demetriou

Job Title: Managing Director

Andrew has gained extensive working knowledge and experience within the domiciliary care sector over many years, since starting with Caremark (Worthing & Adur) in 2010. Andrew has successfully established and developed a further two more offices; Caremark (Chichester) and Caremark (Arun).
He has developed a deep sense of passion and respect for the nature of the business and the individuals that it helps to support. He cares deeply for both the welfare of all Caremark customers as well as staff, without whom, of course, there would be no Caremark.
Together with all Caremark staff, Andrew attributes the growth and success of all the businesses to this sense and spirit of responsibility.

Lauren

Lauren Demetriou

Job Title: Managing Director

Joined: 2013

Lauren has always supported Andrew in the Caremark venture, however, actively joined the business in 2013 on a part-time basis supporting the Caremark Worthing & Adur office with admin duties and recruitment. This gradually progressed to a full-time recruitment role. She is now Recruitment Manager for the 3 offices and oversees the recruitment process for the on-boarding of all new staff. A confident people-person with good organisational skills, she thoroughly enjoys this role and being able to advocate for the industry as well as the businesses. She also became franchisee in 2019 and is incredibly proud to be a part of the growth and development of all 3 offices.

Nicky

Nicky Newham

Job Title: Registered Care Manger

Joined: 2010

Nicky started her career in retail in 2005 and progressed quickly within the company to Store Manager. In 2010 Nicky decided that she no longer wished to continue working within retail as she was no longer getting job satisfaction so started working as a Care & Support worker for Caremark (Worthing & Adur). Due to Nicky’s passion and determination to become a great leader in the care sector she soon progressed within the company to a registered Care Manager.
Nicky has an amazing team and is proud to be the manager of Caremark (Worthing & Adur).

Casey-Lee

Casey-Lee Boltwood

Job Title: Deputy Care Manger

Joined: 2016

Casey worked with children from 2003 – 2008 and travelled to Mexico during this time support in establishing a children’s playscheme for the less fortunate. In 2008 – 2016 Casey worked with learning disabilities and severe challenging behaviour as she thoroughly enjoys supporting others and working in social care. In 2016 Casey started working at Caremark (Worthing & Adur) as a Co-ordinator, due to Casey’s hard work, positive attitude to challenges and great communications skills Casey has recently been promoted to Deputy Care Manager in Dec 2020.

Niki

Niki Smart

Job Title: Senior Care Co-ordinator

Joined: 2016

Prior to joining Caremark, Niki had a 12 year career as a Senior Account Manager for a field marketing company. Niki was made redundant in 2015 and had no idea what she wanted to do. A friend was working for Caremark and suggested she apply for a carers role. So she did! Niki had no experience and didn’t know if she would have what it takes to do the role. Niki absolutely loved the job and all of our lovely customers! Niki later became a Senior carer and a trainer. Niki now work in the office as a care coordinator. Niki really enjoys her role and works with some fantastic people! Niki never saw herself working in care, but she’s so glad she made that phone call!!

Nicole

Nicole Bray

Job Title: Care Cordinator

Joined: 2017

Nicole joined Caremark Worthing & Adur in 2017 as a care assistant. Within two years Nicole was promoted to a senior position. After returning from maternity leave Nicole received a further promotion and happily accepted the position as Care Co-ordinator. Nicole states it has by far been the best company she has worked for, not only because the customers are so lovely and grateful for Caremark’s help but also because Nicole feels so valued by the team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Worthing & Adur to verify any information. View our terms and conditions. Caremark Worthing & Adur has an Enhanced Service - more info.