Home Instead (Frodsham, Runcorn & Widnes)

Getting carers in from Home Instead was one of the best decisions I have ever made. They transformed how we coped with my mother’s slowly deteriorating health and recently when it was clear that she didn’t have long to live (and our exhaustion was a worry) they stepped up to the plate with a package that covered both her needs and ours. Precautions were taken against Coronavirus but in a way that was well thought out and in line with official guidance. My mother really looked forward to the carers arriving, listening to their news and chatting with them after all their jobs were finished. It brightened up her days and she felt a strong attachment to them that was undoubtedly reciprocated.

Mum and I have been so pleased with the service received from Home Instead carers. The individuals allocated to support Mum at home have been wonderful in looking after Mum's needs, both practical and conversationally. Mum has become extremely frail and is feisty about her various limitations, and looks forward to the allocated hours per week when each visit breaks the day and gives confidence that a person will be visiting breaking a degree of monotony. Home Instead are so good at discussing any short term additional requirements and stress their availability to be contacted ensuring the care needs are covered. All the members of the company are approachable and relaxed when you meet face to face. The support and care given have provided both Mum and I with confidence that we are not alone in tackling those unknowns which ageing introduces - most of all, Home Instead are helping us maintain Mum's independence in her own home. We cannot praise all of them enough!

Throughout Home Instead offered excellent support and advice.

I cannot speak highly enough of all the lovely staff who cared for my dear dad. They demonstrated care and compassion on a daily basis. The always remained cheerful and never lost their patience, even when faced with the challenges of caring for a client with vascular dementia. They also, provided excellent support for my mum, most importantly to me; they enabled dad to remain at home, right up to his death. Thank you.

I have found Home Instead a very professional company offering a standard of care that suits the needs of my wife who has Parkinsons disease. The carers' are well trained, respectful and punctual which is very important. To summarize, my wife and I are very happy with the standard of care Home Instead offer.

I would highly recommend for anyone looking for care at home for a loved one. My mum had dementia and the love and support she received brightened her life every day.

I would have no hesitation in recommending this exceptional group to anyone needing care with a relative.

We are very happy with the level of care provided to mum by Home Instead. The professionalism of the staff is outstanding and they always seem to go the extra mile to help.

I could not recommend Home Instead - the management and care staff- more highly for the care and support they give to both me and my husband.

This is a company that is seriously concerned for the welfare of its clients (and their relatives). They have proven extremely helpful and knowledgeable -most notably during the early days when chaos appears to reign. They are highly responsive to requests and highly professional, caring and flexible in the delivery of their services.

I can recommend them wholeheartedly and without reserve.

The excellent communication from the management team and the care and compassion offered from them and the caregivers offered so much reassurance for us as a family. A truly professional set up, I would recommend these caregivers to anyone.

My mum and I engaged Home Instead in Frodsham from November 2018 (up to February 2019) to administer personal care to my father in the late stages of Alzheimer's. As for anybody, it was a huge decision and we had a level of reservation that I would imagine is normal for anybody in the same circumstance. From the outset, Home Instead demonstrated an outstanding level of professionalism, preparation and compassion beyond anything we could have wished for. The reliability of their service offer was impeccable, the quality of their staff outstanding and their availability to us throughout the period was faultless. My father has since transitioned into a nursing care home and the team at Home Instead even advised and supported my family through that traumatic process. For us, the whole team at Home Instead were incredibly responsive, genuinely caring and immediately they felt like an extension of our own family. In tough times, everybody needs good people and these guys were incredible.

Would recommend Home Instead wholeheartedly.

My mother needed initial home help after a broken hip and after a recommendation from a family friend my mother chose Home Instead.

Initially, they carried out general duties whilst Mum got better. Sadly her health took a turn for the worse and after some months in hospital she was ready to come home subject to a care package.

Home Instead guided me through the NHS bureaucracy to get Mum home. They were fantastic and professional throughout

Now home, they have increased the care package and so mum lives an independent life at home because of Home Instead. They help with GP appointments and general care/help. They do this in a very unintrusive way so Mum still has her independence which is paramount.

I can highly recommend Home Instead every time.

I am so pleased and more importantly so is my mum with what the care staff do. We both thought it would be a difficult process but they are so caring, helpful and respectful that they have made the process easy for us both.

Thanks again to you all.

I recommend Home Instead for trustworthy, reliable and quality carers. I have met some caring, genuine staff in our difficult journey who continue to keep Mum safe, clean, comfortable and most of all happy.

The caregivers' kind and thoughtful attention to my father's needs, wishes and circumstances made it possible for him to continue to live at home despite the advances of his vascular dementia. Their care meant a great deal to my father, whose face lit up whenever one of the caregivers arrived. It was an increasingly demanding and time-consuming task to look after my father, but the patience and professionalism of the caregivers never wavered. This provision was a life-line for my father and for me. Without this bespoke provision, I would not have been able to continue my own lifestyle as I did. Home Instead offered independence and friendship - valued and appreciated by my father and by me.

Home Instead have been providing care for my husband and my parents for several months and I have been very happy with the service they offer. When my father was unexpectedly admitted to hospital, their help was invaluable. My husband's caregiver informed the office so everyone was aware and ready to help. Mum's caregiver sat with her and helped keep her calm, then contacted the office to ask about extra care for my husband so I could take Mum to hospital. This was organised within half an hour, leaving me free to look after my mum and dad. I really appreciate the help they give us on a daily basis, they are always reliable, friendly and professional.

Very pleased with the continued service from Home Instead. It gives me reassurance that my parents are being well looked after, have the correct medication each day by caring professionals.