Home Instead (Frodsham, Runcorn & Widnes)

Halpin House, Off Church Street, Frodsham WA6 6QJ
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9.6 65 Reviews
  • Home Instead (Frodsham, Runcorn & Widnes), Frodsham
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Care Provided by Home Instead (Frodsham, Runcorn & Widnes)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Frodsham, Runcorn & Widnes) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Frodsham, Runcorn & Widnes) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Brian Moynihan (Director)
Are you the Owner/Manager of Home Instead (Frodsham, Runcorn & Widnes)? View your Advertising Options

Home Instead (Frodsham, Runcorn & Widnes) Reviews (65)

9.6

Home Instead (Frodsham, Runcorn & Widnes) has a Review Score of 9.6 (9.576) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Frodsham, Runcorn & Widnes) has 65 reviews.

Overall Experience
  • 60
  • 5
  • 0
  • 0
  • 0
Date Published
  • 65
  • 0
  • 0
  • 7
  • 58
Reviewer Connection to Home Instead (Frodsham, Runcorn & Widnes)
  • 27
  • 16
  • 8
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from Ruth A (Daughter of Client) published on 8 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Home Instead Senior Care for my Father, who is chronically ill, as we saw the excellent Care Quality Commission report online. We received visits to discuss bespoke care packages and plans, which resulted in a contract for three one hour visits daily from Home Instead.


Dad and the

family are extremely impressed with Home Instead’s expert caring services, knowing that every aspect of the service is outstanding. The Caregivers and the management team go above and beyond their duties. For example, the lock on the front door broke and within the day, Home Instead arranged for this to be fixed. Caregivers contact the doctor’s surgery directly if there is a deterioration in his health as appropriate. There is excellent communication with the family and we receive a weekly schedule and daily visit reports.


We are very fortunate to have Home Instead looking after my Father, and we highly recommend them for passionate, outstanding and excellent care. The Caregivers are like part of our family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline K (Daughter of Client) published on 24 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide care for my mum. The ladies who attend her are very empathetic to her needs and she relies on them immensely to help her wash and dress each morning.
We had been caring for mum for some time and her ability to do everyday tasks by herself had continued to decrease. The strains
of full-time work meant my sister and I were unable to go over in the mornings to provide the required help. Dad was becoming exhausted and suffered a heart attack due to the continual stress of mum's care.


The ladies are a Godsend and really, really make a difference. I have already recommended them to several colleagues at work and friends, where care for a family member had become an issue. The Home Instead team, I feel, don't treat their roles as just a job, instead, as a vocation and are so thoughtful and caring. The ladies are always talking to mum and engaging both her and dad, keeping the focus always on them, their well-being and make them feel special.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosalind B (Client) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I receive help in the house and a little shopping and enjoy the company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Penny W (Wife of Client) published on 9 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Home Instead for 2 years and are quite satisfied with their service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I. T. R. (Client) published on 7 December 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provided is getting me up and dressed. I am confined to a wheelchair because of balance problems - ataxia. I am also taken to breakfast but am then self sufficient with the aid of my wife. We are 84 and 80 respectively. I am also helped to shower in our small wet room as requested. Both female
and male carer's are good at this.
We also have cleaning work for one hour a week and it is clear that females are more proficient and housework familiar.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Home Instead (Frodsham, Runcorn & Widnes) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for Home Instead (Frodsham, Runcorn & Widnes) is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Frodsham, Runcorn & Widnes) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (0)

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