With a CQC 'outstanding' rating (April 2019) and excellent reputation, the team in Frodsham, Runcorn and Widnes is proud of the quality of care the staff provide.
Home Instead are passionate about the provision of person-centred, relationship led care that supports clients independence with dignity.
The agency offers a minimum 1-hour client call every time and provides the same CARE Professionals to the same clients for continuity purposes.
It is a...
With a CQC 'outstanding' rating (April 2019) and excellent reputation, the team in Frodsham, Runcorn and Widnes is proud of the quality of care the staff provide.
Home Instead are passionate about the provision of person-centred, relationship led care that supports clients independence with dignity.
The agency offers a minimum 1-hour client call every time and provides the same CARE Professionals to the same clients for continuity purposes.
It is a relationship-based approach that makes the service a truly personal one and allows Home Instead to help senior people maintain an independent lifestyle at home.
Home Instead understands the importance of spending time supporting the social and emotional level as well as getting the necessary 'jobs' done. Staff provide a fully bespoke service which considers not just the client's needs but also wants and wishes.
• The first arrangement is a face to face consultation to understand the clients
needs and build a tailored-made plan accordingly.
• The staff ensure continuity of care and aim for the client to be visited by the
same CARE Professionals to support trusting relationships
• Home Instead appreciate that things may change over time and are flexible
in responding to what is needed on any particular day.
It all begins with the people Home Instead employ. CARE Professionals are carefully chosen for their empathy, compassion and respect for people. The staff are carefully matched ensuring that elements such as hobbies and interests are taken into consideration.
Visits are not rushed, allowing CARE Professionals to form a close relationship with clients. Home Instead understands the importance of continuity; the aim is to have the same CARE Professionals visit every time.
Care Provided by Home Instead (Frodsham, Runcorn & Widnes)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Prices
Contact Home Instead (Frodsham, Runcorn & Widnes) to get a personalised quote:
Home Instead (Frodsham, Runcorn & Widnes) has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Frodsham, Runcorn & Widnes) has 65 reviews.
Reviewer Connection to Home Instead (Frodsham, Runcorn & Widnes)
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Showing 65 reviews matching selected criteria
Review from Ruth A (Daughter of Client) published on 8 February 2018 Submitted via Website•
Overall Experience
We contacted Home Instead Senior Care for my Father, who is chronically ill, as we saw the excellent Care Quality Commission report online. We received visits to discuss bespoke care packages and plans, which resulted in a contract for three one hour visits daily from Home Instead.
Dad and...
We contacted Home Instead Senior Care for my Father, who is chronically ill, as we saw the excellent Care Quality Commission report online. We received visits to discuss bespoke care packages and plans, which resulted in a contract for three one hour visits daily from Home Instead.
Dad and the family are extremely impressed with Home Instead’s expert caring services, knowing that every aspect of the service is outstanding. The Caregivers and the management team go above and beyond their duties. For example, the lock on the front door broke and within the day, Home Instead arranged for this to be fixed. Caregivers contact the doctor’s surgery directly if there is a deterioration in his health as appropriate. There is excellent communication with the family and we receive a weekly schedule and daily visit reports.
We are very fortunate to have Home Instead looking after my Father, and we highly recommend them for passionate, outstanding and excellent care. The Caregivers are like part of our family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pauline K (Daughter of Client) published on 24 January 2017 Submitted via Website•
Overall Experience
Home Instead provide care for my mum. The ladies who attend her are very empathetic to her needs and she relies on them immensely to help her wash and dress each morning.
We had been caring for mum for some time and her ability to do everyday tasks by herself had continued to decrease. The...
Home Instead provide care for my mum. The ladies who attend her are very empathetic to her needs and she relies on them immensely to help her wash and dress each morning.
We had been caring for mum for some time and her ability to do everyday tasks by herself had continued to decrease. The strains of full-time work meant my sister and I were unable to go over in the mornings to provide the required help. Dad was becoming exhausted and suffered a heart attack due to the continual stress of mum's care.
The ladies are a Godsend and really, really make a difference. I have already recommended them to several colleagues at work and friends, where care for a family member had become an issue. The Home Instead team, I feel, don't treat their roles as just a job, instead, as a vocation and are so thoughtful and caring. The ladies are always talking to mum and engaging both her and dad, keeping the focus always on them, their well-being and make them feel special.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rosalind B (Client / Service User) published on 23 January 2017 Submitted via Postal Review Card•
Overall Experience
I receive help in the house and a little shopping and enjoy the company.
I receive help in the house and a little shopping and enjoy the company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Penny W (Wife of Client) published on 9 January 2017 Submitted via Postal Review Card•
Overall Experience
We have used Home Instead for 2 years and are quite satisfied with their service.
We have used Home Instead for 2 years and are quite satisfied with their service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from I. T. R. (Client / Service User) published on 7 December 2015 Submitted via Website•
Overall Experience
The care provided is getting me up and dressed. I am confined to a wheelchair because of balance problems - ataxia. I am also taken to breakfast but am then self sufficient with the aid of my wife. We are 84 and 80 respectively. I am also helped to shower in our small wet room as requested. Both...
The care provided is getting me up and dressed. I am confined to a wheelchair because of balance problems - ataxia. I am also taken to breakfast but am then self sufficient with the aid of my wife. We are 84 and 80 respectively. I am also helped to shower in our small wet room as requested. Both female and male carer's are good at this.
We also have cleaning work for one hour a week and it is clear that females are more proficient and housework familiar.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2019
Overall Outstanding
CaringGood
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Home Instead (Frodsham, Runcorn & Widnes).
There are no accreditations posted yet for Home Instead (Frodsham, Runcorn & Widnes).
Meet the Team (6)
Brian MoynihanJob Title Owner/DirectorJoined 2016
Brian grew up on a sheep farm in the lower reaches of New Zealand South Island. He completed a BSc Hons in Chemistry at the University of Otago...
Brian grew up on a sheep farm in the lower reaches of New Zealand South Island. He completed a BSc Hons in Chemistry at the University of Otago before embarking on a career in industry including roles in sales, marketing and general management.
Alison and Brian enjoyed the opportunity to work and live in The Netherlands and Chicago before returning to Cheshire in 1999.
Brian and Alison have three teenage children; Will, Jack and Olivia. They understand how difficult it can be for family members to balance their working lives with also trying to provide support to their family, young or old.
Angela HarrisonJob Title Operations Manager & Registered Care ManagerJoined 2026
Angie brings 23 years of nursing experience to her role in Home Instead. She has worked in community-based care, care homes, palliative care and...
Angie brings 23 years of nursing experience to her role in Home Instead. She has worked in community-based care, care homes, palliative care and hospital organisations. Whilst gaining this experience, Angie invested her time in developing her leadership skills and completed her Level 4 in Safeguarding qualification.
Angie joined Home Instead in 2026; she wanted to stay in the sector and was looking to work with a team with a passion for delivering high standards of care. In this role, she supports our Co-ordinators with Client reviews and Care Professional support and coaching.
Angie uses her experience, skills and training to support and coach our Care Professionals to provide care that is truly person-centred and relationship-led.
Nicola HeadleyJob Title Client CoordinatorJoined 2023
Nicola joined Home Instead in 2023 as a Care Professional after undertaking 3 years of care work in a local nursing home. Recognising Nicola’s talent...
Nicola joined Home Instead in 2023 as a Care Professional after undertaking 3 years of care work in a local nursing home. Recognising Nicola’s talent for delivering care, she was promoted to Client Coordinator. In this role, Nicola leads our Client consultations, crafts person-centred care plans and provides ongoing support and reviews with our Clients and their families.
Laura SummersJob Title People CoordinatorJoined 2019
After 7 years of working in hospitality and running a successful Cambridge Diet consultancy, Laura joined Home Instead in November 2019 as a Care...
After 7 years of working in hospitality and running a successful Cambridge Diet consultancy, Laura joined Home Instead in November 2019 as a Care Professional. She was promoted to Care Coordinator in 2023, providing an extra level of support for Clients and Care Professionals. In 2026, Laura completed her Level 5 - Leader in Adult Social Care with a distinction grade.
Rebecca WojtalaJob Title SchedulerJoined 2018
Rebecca is a graduate of the University of Hull with a Degree in Marketing.
Upon completion of her undergraduate career, Rebecca embarked upon a...
Rebecca is a graduate of the University of Hull with a Degree in Marketing.
Upon completion of her undergraduate career, Rebecca embarked upon a role with BT in the Sales and Retention Department and was soon promoted to the Planning Department. In this role Rebecca was responsible for streamlining and managing processes related to annual leave, in accordance with BT policy and international industry quality standards. This required Rebecca to demonstrate good coaching skills and positively manage a variety of stakeholders whilst keeping focus on the task in hand.
In 2018, Rebecca was seeking a role that she felt would “make a difference to people’s lives” and allow her to apply her analytical/problem-solving skill set. Consequently, Rebecca joined our team as the Scheduler. In this role Rebecca is responsible for coordinating the scheduling of individualised service for all our clients and CAREGivers, whilst also optimising our ability to provide relationship led care.
Jane BourneJob Title AdministratorJoined 2017
Jane grew up in Frodsham and is married with five children. After a ten-year assignment in the Middle East with her husband’s job, she returned to...
Jane grew up in Frodsham and is married with five children. After a ten-year assignment in the Middle East with her husband’s job, she returned to live in Helsby in 2014. She began her working life in the banking and finance sector but gave this up to start a family and run a successful childminding business.
From 2007, she worked as the Executive PA in a busy primary school overseas and her role included all aspects of HR, recruitment and administration work.
Having gained her Diploma in Health and Social Care in 2005, Jane was keen to incorporate her admin experience into a role within a care setting. Due to her own father’s onset of dementia in the past few years, she came to understand the importance of the availability of honest, kind and sympathetic caregivers to support the family, together with the provision of support for the CAREGivers themselves, helping them to manage their important but often challenging roles. She came across the role of Caregiver Administrator at Home Instead whist researching care for her father; it was the perfect fit and so she joined the team in 2017.
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