Blue Ribbon Community Care (South West London)

12 Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ
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10 52 Reviews
  • Blue Ribbon Community Care (South West London), Kingston upon Thames
Blue Ribbon is an independent home care provider, offering personalised care and support services throughout the UK to people in the comfort of their own homes.

Blue Ribbon understands the difficulties that people in need of home care can sometimes face and are dedicated to providing personal home care services which don't compromise on your independence. Ultimately, the aim is to help you continue to lead your life the way you always have.
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Care Provided by Blue Ribbon Community Care (South West London)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

These prices are only a guideline, please contact Blue Ribbon Community Care (South West London) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Sarah Duffy (Manager)

Blue Ribbon Community Care (South West London) Reviews (52)

10

Blue Ribbon Community Care (South West London) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Blue Ribbon Community Care (South West London) has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Blue Ribbon Community Care (South West London)
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Total of 52, showing 1-20
Review from Elaine D (Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very good. They cope with messy situations cheerfully. They are helpful, willing to do washing up etc. I can't think what else to say, but I can't move on to submit unless I do. When I first needed a carer, they were quick to oblige.
Reply from Noel Williams, MD at Blue Ribbon Community Care (South West London)

Thank you for taking the time to leave this positive review for us, it means a great deal.

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Review from S B (Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a bad fall seven months ago, three months in hospital and rehab and a six-week free care package to enable me to return home, I needed to find my own private help, not least to allay the concerns of my close family, who all live far away. My son and I I had the same immediate reaction that only
Blue Ribbon could provide the help I needed. The representative was the only one who was not trying to "sell" the services of their agency but a hands-on manager who responded to all my concerns with a practical and positive attitude.
My principal carer is absolutely wonderful: always cheerful and pleasant, unobtrusively tactful, extremely efficient, flexible and obliging (if at all possible, she is always prepared to help me with other things, away from, as well as inside, my house. My regular Sunday morning carer is also excellent. They have both actually enhanced my life at home in contrast to all previous 'carers' I have dealt with. I feel incredibly fortunate!
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Review from Anthony L (Brother of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister aged 88 fell at her home 35 miles from where I live. She suffered an undisplaced pelvic fracture and was hospitalised. She had been caring for her 95 year old partner who then and now, as my sister is no longer able, has been cared for by agency staff close to their home.
After hospital
care, my sister was released to my care for convalescence.
To arrange care for my sister, who needed assistance with hygiene and dressing, I contacted Blue Ribbon and was visited by the assistant supervisor. She quickly assessed the level and frequency of the care required and advised that this would be reviewed for suitability as time progressed.
The carers who visited were timely, cheerful friendly and efficient. A pleasure to have in my home and very well liked by my sister and myself.
I am sure that Blue Ribbon aided my sister's recovery and return to her home.
Reply from Noel Williams, MD at Blue Ribbon Community Care (South West London)

Thank you for taking the time to share such a thoughtful review. We're so pleased to hear that our team were able to provide timely and supportive care during your sister's recovery. It's always our aim to deliver care with dignity, warmth, and professionalism, and we're grateful for your kind feedback. Wishing your sister continued good health.

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Review from Joanna C (Daughter-in-law of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family this is the second time we have organised support for family with Blue Ribbon Care. On both occasions great support was provided in sometimes very difficult circumstances. The manager and her team provide excellent support and care. They are also proactive in their suggestions and assistance
as we navigate getting this right for Mum. Specifically they were there for Mum very quickly when an emergency arose and fabulous in their follow through to get Mum the right medical support. They maintain their professionalism at all times and take care to listen to the wishes of their clients as well as providing the right nudges to assist. We would not hesitate to recommend their services and support.
Reply from Noel Williams, MD at Blue Ribbon Community Care (South West London)

Thank you for your thoughtful review. We're so pleased our team could provide the right support during a difficult time. Your kind words mean a great deal to us and reaffirm our commitment to compassionate, responsive care.

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Review from D A (Son of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager who manages the team is a thoroughly professional, caring and dedicated person. Her organisational skills are detailed, accurate and shows tremendous empathy towards our mother.
Her attention to detail in terms of mirroring how our mother likes her routine to be is near perfection and ensures
her well being throughout her daily care.
I cannot praise her enough for the dedication and loving care she has shown the family and our mother making sure her transition from total independence to accepting care provision as a necessity has been a seamless journey for Mum. Peace of mind for our family is a luxury she has provided us abd we are and will continue to be truly grateful!
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Review from N B (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blue Ribbon Community Care carers looking after my mum are fantastic. They're very polite and helpful and the care they give my mum is 5 star. Always on time, keep me updated on any problems with my mum, nothing is too much trouble, am very pleased with the care my mum is getting.
Reply from Noel Williams, MD at Blue Ribbon Community Care (South West London)

Thank you for taking the time to share your experience.

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Review from Doug S (Husband of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife suffered from Alzheimer's for several years, I consequently, provided full-time care for about seven years. For six of these, Blue Ribbon provided the best of care, the last couple of years needing to attend twice a day. A key factor was the continuity of care, with two of the carers covering
the whole six-year period and another for the last two years. Having spoken to other carers, I know this continuity is not always the case. Furthermore, the practical and emotional support and advice they gave was invaluable and much appreciated. I am thoroughly satisfied with Blue Ribbon - they made a very difficult time a lot less difficult.
Reply from Noel Williams, MD at Blue Ribbon Community Care (South West London)

Thank you for your kind and thoughtful words. We are honoured to have supported your wife's care and to know that our team made a positive difference during such a challenging time. Your appreciation means a great deal to us and inspires us to continue providing an outstanding level of care.

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Review from Gina C (Daughter of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always, an excellent service, especially as my mother became more frail. Blue Ribbon Community Care also offered support at the end of her life which was much appreciated.
Mum enjoyed the cheerfulness and care the team took and I was pleased that she was being so well cared for. Thank you team!
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Review from Natalie M (Daughter of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care for my elderly mother. Staff that genuinely care about the welfare of their clients unlike some other companies we have used in the past. Always punctual for calls, and treat clients with the dignity and respect they deserve. My mum looks forward to her visits. Would highly recommend it!
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Review from A A (Granddaughter of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blue Ribbon Community Care has been caring for my elderly relative, I was nervous at first but I have total confidence in them now. I live quite far away so it was a concern but they have been really great!
I can leave them in charge and have peace of mind, so a big thank you.
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Review from L M (Daughter of Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received care from Blue Ribbon Community Care for over ten years. His life was enhanced greatly by the great personal and professional care he received each day. The carer's practical advice and genuine care gave us confidence and peace of mind when health issues arose. There was always someone
to guide me and always someone to make my father smile. Blue Ribbon became part of our family and good friends. They not only cared for my father but were amazing emotional support for us too.
The office staff are professional and very empathetic and always there to help with advice and always make that extra effort to accommodate the client's needs and their family.
We were very fortunate to have found Blue Ribbon, it made caring for my father so much easier.
Blue Ribbon staff played an important, supportive and loving role in my father's last years and I will always be grateful for the positive impact on our life as a family.
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Review from Janice K (Wife of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was discharged from hospital with a palliative care package in place. Hitherto unknown to me Blue Ribbon provided excellent service - any two from a team of six insured continuity and were professional, caring, reliable, considerate and always encouraging.
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Review from C L (Daughter of Client) published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been really pleased with Blue Ribbon. The carers we now have are wonderful they really care for our dad in the full sense of the work providing physical and emotional support and giving advice to the family. People in the office always respond quickly and efficiently to any problems. We would
recommend Blue Ribbon to anyone looking for a reliable caring team.
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Review from R S (Daughter of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received domiciliary care from Blue Ribbon in addition to live-in care, during the last few weeks of her life.
All the carers were kind, helpful, compassionate and efficient. They treated my mum with dignity and professionalism and I would have no hesitation in using them again. As a family,
we were confident Mum was in safe hands and had no worries in leaving her in their care.
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Review from Liz W (Wife of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Blue Ribbon for some years to provide home care for my husband, who has terminal cancer and is bed bound. They are completely reliable and go out of their way to help, always ready to respond to requests for one-off extra assistance to allow me to have some time off. We have good continuity
of carers, who are all very kind and friendly. I would not hesitate to recommend.
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Review from Peter H (Son of Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care provided for my 102-year-old father. I live in Scotland so I need the assurance that he is being looked after in his own home. He has a carer going in three times a day to attend to his needs, which is a great reassurance for me.
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Review from Aspy S (Nephew of Client) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blue Ribbon has been looking after my uncle who suffers from dementia and is 94 years of age for over 3 years. The management team have been excellent and very approachable if a problem needs resolving. We have had the same in house carer looking after him throughout this period. She has been very friendly
and understanding of my uncle’s requirements. When the carer is given time off the management always replace her with another high-quality carer taking into account my uncle’s needs.
I would have no hesitation in recommending Blue Ribbon who are a first-class outfit.
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Review from Stacy S (Daughter of Client) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble for Blue Ribbon Community Care.
They are professional and offer a very personal service.
The manager and assistant manager go above and beyond for their service users and we are extremely happy with all their help. The carers are happy and really have put my mother at ease
as at times she can be a handful!
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Review from Shiva S (Daughter of Client) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care agency is perfect in every way. Good management, kind carers and continuity of care. My mum is 91and demanding partially disabled. I cannot express how grateful we are for her to be looked after by Blue Ribbon carers.
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Review from P J (Daughter of Client) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management is excellent and very approachable, caring in a friendly understanding way to the service user, family and also their staff. This is a key factor to Blue Ribbob's success. The 3 live-in carers we have had are all high calibre, very experienced, trustworthy, reliable, cheerful and friendly
to the service user, his family and friends. Management ensures staff have regular Covid tests and Covid inoculations and provide PPE for them. The staff are given time off and another high standard carer comes with informed handovers.
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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Blue Ribbon Community Care (South West London) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for Blue Ribbon Community Care (South West London) is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Community Care (South West London) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (18)

Meet the Team (1)

Sarah

Sarah Duffy

Job Title: Branch Manager Joined: 2019

Sarah has been Managing the Kingston branch since 2022.

Frequently Asked Questions about Blue Ribbon Community Care (South West London)

What Type of Services does Blue Ribbon Community Care (South West London) offer?

Blue Ribbon Community Care (South West London) offers Home Care.

How many Carers does Blue Ribbon Community Care (South West London) employ?

Blue Ribbon Community Care (South West London) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Community Care (South West London) to verify any information. View our terms and conditions. Blue Ribbon Community Care (South West London) has an Enhanced Service - more info.