Blue Ribbon Community Care (South West London)

12 Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ

Blue Ribbon Community Care (South West London)
Blue Ribbon Community Care (South West London)
Blue Ribbon Community Care (South West London)

Blue Ribbon is an independent home care provider, offering personalised care and support services throughout the UK to people in the comfort of their own homes.

Blue Ribbon understands the difficulties that people in need of home care can sometimes face and are dedicated to providing personal home care services which don't compromise on your independence. Ultimately, the aim is to help you continue to lead your life the way you always have.

Group : Blue Ribbon Community Care Ltd

Person in charge: Noel Williams (Responsible Individual)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 45

Fees Guide: £18.50 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Blue Ribbon Community Care (South West London): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Blue Ribbon Community Care (South West London) has a Review Score of 9.9 (9.922)

The Review Score of 9.9 (maximum of 10) for Blue Ribbon Community Care (South West London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Blue Ribbon Community Care (South West London) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.922 for Blue Ribbon Community Care (South West London) is calculated as follows: ( (83 Excellents x 5) + (7 Goods x 4) ) ÷ 90 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Blue Ribbon Community Care (South West London) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Blue Ribbon Community Care (South West London)?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Blue Ribbon Community Care (South West London)

  • Client / Service User
    5
  • Daughter of Client/Service User
    3
  • Daughter-in-law of Client/Service User
    2
  • Friend of Resident/Service User
    1
  • Nephew of Client/Service User
    1
  • more

My father in law was cared for by a lady from Blue Ribbon. She was very kind, caring, gentle and able. She became a friend to my father in law and the family as well as being his carer. I found Blue Ribbon very prompt and efficient in finding us a carer, I would highly recommend his carer and Blue Ribbon.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Dad had hospice at home treatment and as part of the package, he was provided with three care visits per day.
All the carers that visited were polite, caring and very knowledgeable.
Dad's face would light up when they walked into the room.
The carers made a real difference to dad's last precious days - huge thanks from me (daughter) too as you made my life much more tolerable in what were very stressful times.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

When we realised that mummy now needed 24-hour care, we absolutely did not want her to go into a home, as this has always been her biggest fear,
We met with the organiser, who really put our minds at rest and assured us that we could train the carer to attend to mummy's needs the way she likes to be helped.
We couldn't be happier with our carer. There is a huge relief we feel knowing that she is there and will answer the phone to us and let us know what is happening. Mummy is so relaxed and happy. She is eating better than she has for years and I have been able to concentrate on my children, knowing mummy is safe.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers from Blue Ribbon Community Care were very kind, respectful and personable to a wonderful lady that was so dear to me and at the end of her life.
They made her feel comfortable and she looked forward to seeing them each day.
It was a relief and comfort to us to know that she was in such good hands.
They are dedicated to their profession and I would recommend them highly. I am so grateful especially to the young ladies that were regularly assigned to her care. When they would show up, I could take a break and feel confident that such a dear sweet elderly lady was being treated with dignity and kindness.
The whole sad experience was made easier knowing that my family had the help and support from a high--quality service that went above and beyond their duties to help us ease through the inevitable end result.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would like to express my gratitude to Blue Ribbon for their excellent service in caring for an elderly family friend at the end of her life. Not only was the level of care extremely professional and of the highest standard but the carers themselves were gentle, kind and compassionate. It was also a great relief for my family to know that everything was being taken care of, in fact, it was as if she was being looked after by family. I cannot recommend them highly enough.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very good service.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I have found the staff very helpful and caring. They are always willing to fulfil our needs.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

She has been my carer since 20th June 2016. Reliable, honest and trustworthy and highly professional. Has given me excellent advice regarding walking aids, encouraged me to walk increasing distances. Help with medication and understands the main aspects of diabetic care with the insulin pen and home glucose testing machines. Discusses concerns with health and safety issues. She is a good cook, a pleasing companion and good household manager.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I find Blue Ribbon very reliable. The staff are excellent. I would never have managed without the support since I returned from hospital.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our relationship with Blue ribbon commenced 3 years ago, and since then they have provided us with support and personal care for my 91 year old Aunt on an ongoing basis.

Her principal care nurse is wonderful, caring and understanding with my aunt, who despite her dementia, looks forward to the quality-time that they spend together.
When her principal nurse is not available either one of two senior carers come, both of whom are mature carers with experience of dementia patients, who also provide excellent care and support.

Any care agency is only as good as the dedicated care given by their care staff, we have been blessed.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A professional and well organised service which allows for flexibility in arranging care. Carer selection and matching to client has been excellent. My mother-in-law loves spending time with her carer and the carer spends time doing things with her which she enjoys doing. The service I have received has given me real peace of mind that my mother-in-law is very happy with her carer and in safe hands.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been with the Blue Ribbon company now for 2 years and feel lucky to have chosen them.
Their manager is very pleasant and can always be relied on in emergencies.
Since the start I have had good helpers, the first one and I was very pleased with, since she left I have a regular carer. She is a good time-keeper, respectful, kind and caring, I look forward to her visits and don’t know what I would do without her. Both my sons have met her and are content to leave my care to her. On her off days, another carer comes instead and lives up to those standards.
Thank you, and your team.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been with Blue Ribbon for over 3 years and I am more than happy with the professional service I have received. My main carer is wonderful, so very caring and helpful. I don't know what I would of done without her, after coming out of hospital she sorted out all my medication for me.
I feel so much more confident and settled knowing that carers visit me every day to help me with medication, personal care, meals and any other chores I need. My daughter lives a 30 minute drive away, it gives her peace of mind as well.
Other carers I have had with Blue Ribbon have also been very good and I am very grateful.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Overall very good service. The only comment but not directly related to the quality of care is the invoicing could be improved but invoicing is from the head office not local agency.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother is well looked after by the two carers, who visit her regularly. The carers are friendly and look smart and professional.
The manager at Blue Ribbon, who trains and organises the carers is always available to discuss any concerns and is very flexible about providing extra care and support when needed.

I have every confidence in Blue Ribbon.

How likely would you be to recommend Blue Ribbon Community Care (South West London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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