Blue Ribbon Community Care (South West London)

12 Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ
Review Us
10 52 Reviews
  • Blue Ribbon Community Care (South West London), Kingston upon Thames
Blue Ribbon is an independent home care provider, offering personalised care and support services throughout the UK to people in the comfort of their own homes.

Blue Ribbon understands the difficulties that people in need of home care can sometimes face and are dedicated to providing personal home care services which don't compromise on your independence. Ultimately, the aim is to help you continue to lead your life the way you always have.
Show Blue Ribbon Community Care (South West London) on the Map

Care Provided by Blue Ribbon Community Care (South West London)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

These prices are only a guideline, please contact Blue Ribbon Community Care (South West London) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in Charge

  • Sarah Duffy (Manager)

Blue Ribbon Community Care (South West London) Reviews (52)

10

Blue Ribbon Community Care (South West London) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Blue Ribbon Community Care (South West London) has 52 reviews.

Overall Experience
  • 51
  • 1
  • 0
  • 0
  • 0
Date Published
  • 52
  • 4
  • 7
  • 11
  • 41
Reviewer Connection to Blue Ribbon Community Care (South West London)
  • 17
  • 14
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 52, showing 41-52
Review from Liz G (Relative of Client) published on 13 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Blue Ribbon Community Care were very kind, respectful and personable to a wonderful lady that was so dear to me and at the end of her life.
They made her feel comfortable and she looked forward to seeing them each day.
It was a relief and comfort to us to know that she was in such
good hands.
They are dedicated to their profession and I would recommend them highly. I am so grateful especially to the young ladies that were regularly assigned to her care. When they would show up, I could take a break and feel confident that such a dear sweet elderly lady was being treated with dignity and kindness.
The whole sad experience was made easier knowing that my family had the help and support from a high--quality service that went above and beyond their duties to help us ease through the inevitable end result.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Des M (Friend of Client) published on 28 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude to Blue Ribbon for their excellent service in caring for an elderly family friend at the end of her life. Not only was the level of care extremely professional and of the highest standard but the carers themselves were gentle, kind and compassionate. It was also
a great relief for my family to know that everything was being taken care of, in fact, it was as if she was being looked after by family. I cannot recommend them highly enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C P (Client) assisted by family/friend published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirley C (Wife of Client) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very helpful and caring. They are always willing to fulfil our needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lawrence W (Client) published on 8 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She has been my carer since 20th June 2016. Reliable, honest and trustworthy and highly professional. Has given me excellent advice regarding walking aids, encouraged me to walk increasing distances. Help with medication and understands the main aspects of diabetic care with the insulin pen and home
glucose testing machines. Discusses concerns with health and safety issues. She is a good cook, a pleasing companion and good household manager.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Violet B (Client) assisted by family/friend published on 16 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Blue Ribbon very reliable. The staff are excellent. I would never have managed without the support since I returned from hospital.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D H-M (Nephew of Client) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our relationship with Blue ribbon commenced 3 years ago, and since then they have provided us with support and personal care for my 91 year old Aunt on an ongoing basis.


Her principal care nurse is wonderful, caring and understanding with my aunt, who despite her dementia, looks forward to the quality-time

that they spend together.
When her principal nurse is not available either one of two senior carers come, both of whom are mature carers with experience of dementia patients, who also provide excellent care and support.


Any care agency is only as good as the dedicated care given by their care staff, we have been blessed.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marian N (Daughter-in-law of Client) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A professional and well organised service which allows for flexibility in arranging care. Carer selection and matching to client has been excellent. My mother-in-law loves spending time with her carer and the carer spends time doing things with her which she enjoys doing. The service I have received
has given me real peace of mind that my mother-in-law is very happy with her carer and in safe hands.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Irene M (Client) published on 28 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with the Blue Ribbon company now for 2 years and feel lucky to have chosen them.
Their manager is very pleasant and can always be relied on in emergencies.
Since the start I have had good helpers, the first one and I was very pleased with, since she left I have a regular carer. She is
a good time-keeper, respectful, kind and caring, I look forward to her visits and don’t know what I would do without her. Both my sons have met her and are content to leave my care to her. On her off days, another carer comes instead and lives up to those standards.
Thank you, and your team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pearl L (Client) published on 11 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Blue Ribbon for over 3 years and I am more than happy with the professional service I have received. My main carer is wonderful, so very caring and helpful. I don't know what I would of done without her, after coming out of hospital she sorted out all my medication for me.
I feel so
much more confident and settled knowing that carers visit me every day to help me with medication, personal care, meals and any other chores I need. My daughter lives a 30 minute drive away, it gives her peace of mind as well.
Other carers I have had with Blue Ribbon have also been very good and I am very grateful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David S (Son of Client) published on 1 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very good service. The only comment but not directly related to the quality of care is the invoicing could be improved but invoicing is from the head office not local agency.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B P (Daughter of Client) published on 10 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well looked after by the two carers, who visit her regularly. The carers are friendly and look smart and professional.
The manager at Blue Ribbon, who trains and organises the carers is always available to discuss any concerns and is very flexible about providing extra care and support
when needed.


I have every confidence in Blue Ribbon.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Blue Ribbon Community Care (South West London) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for Blue Ribbon Community Care (South West London) is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Community Care (South West London) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (18)

Meet the Team (1)

Sarah

Sarah Duffy

Job Title: Branch Manager Joined: 2019

Sarah has been Managing the Kingston branch since 2022.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Community Care (South West London) to verify any information. View our terms and conditions. Blue Ribbon Community Care (South West London) has an Enhanced Service - more info.