Olive Home Care and Support Ltd

Unit 31 and Unit 32, Basepoint Business & Innovation, Metcalf Way, Crawley RH11 7XX
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8.0 7 Reviews
  • Olive Home Care and Support Ltd, Crawley
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Care Provided by Olive Home Care and Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Debbie Mcleod (Manager)
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Olive Home Care and Support Ltd Reviews (7)

8.0

Olive Home Care and Support Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Olive Home Care and Support Ltd has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 0

Date Published

7
0
1
1
6

Review from Debbie L (Niece of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Olive Home Care and Support Limited, they have cared for a few of my family members over the last 6 years and have been so supportive to us as a family. They are now the care company we are using for my uncle who has autism and severe learning disability and they have been amazing
and given him a new lease of life. He is now getting out in the community with his carers too. Thank you to the management team for all your help, advice and care you provide. We honestly can't. Thank you enough. My uncle could not continue living at home without you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jodie L (Granddaughter of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Home Care has been a life-saver to myself and my family. It was hard to accept we needed carers, but it was the best decision we ever made to enable my nan to live at home, and we can visit every day. The care plan and risk assessments are fully in relation to my nan, and the carers are wonderful
people. We can't thank them enough. The manager makes us feel at ease and is always at the end of the phone with support when we need it.
Thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L L (Daughter of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Home Care and Support Ltd and support limited are a fantastic company currently looking after my dad. He absolutely loves seeing the carers every day and tells all the family and any visitors how wonderful and kind they all are. Nothing is ever too much for the carers and they always make dad
smile and laugh. The level of care that they provide is truly outstanding and I could not wish for a better company to be looking after my dad and enabling him to stay at home where he is always safe and happy.
My dad has multiple needs and the whole company has shown nothing but respect and dignity from the start, when discussing the package of care and explaining all of their services. I am so thankful to all of the staff at Olive Home Care and do not know how we would ever manage without them. I honestly cannot praise Olive Home Care enough. Thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martyn B (Husband of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alziemhers and is unable to fill in anything, but this company has been brilliant since day one. They treat my wife with dignity and patience, they talk to her as an equal. All the carers, who see her every day, are all equally good. The manager who set up the care package listened to me
and worked the times to fit in with her needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D F (Client) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my carers. I like them coming to see me. They help me to get washed, dressed and feed me.
I don't know how I would be without them. They are remarkable and a lovely company to help people like me.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very good carer, she completes all my care tasks for me. I'm unable to do things for myself and my family do not need to do everything now as I have a carer. The office staff are always friendly and very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing my carers and I like to see office staff when they come to do office reviews and assessments, we laugh together.
I'm happy to have Olive Home Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Olive Home Care and Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Olive Home Care and Support Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Olive Home Care and Support Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Olive Home Care and Support Ltd

What Type of Services does Olive Home Care and Support Ltd offer?

Olive Home Care and Support Ltd offers Home Care.

How many Carers does Olive Home Care and Support Ltd employ?

Olive Home Care and Support Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Olive Home Care and Support Ltd to verify any information. View our terms and conditions. Olive Home Care and Support Ltd has a Basic Service – more info.