GoodOaks Homecare - Sussex South

72 Newland Road, Worthing BN11 1LB
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10 37 Reviews
  • GoodOaks Homecare - Sussex South, Worthing
GoodOaks Homecare is a Sussex based homecare provider who offer caring and compassionate support to people in their own home.

This can either be visiting someone's home on a daily or weekly basis or a live-in care service.
GoodOaks Sussex South offer a hospital discharge service often carrying out client assessments in the major hospitals in Sussex such as Worthing, Chichester, Brighton and Crawley and Bognor. Working alongside discharge teams allowing patients to get home more quickly.

GoodOaks has Care teams in Brighton, Hove, Portslade, Shoreham, Lancing Worthing, Goring, Angmering, Rustington East Preston and many other areas. The team also offers Live In Care across Sussex.

People with a variety of conditions rely on GoodOaks, including those with physical disabilities, Dementia, Parkinsons, learning disabilities and older people.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24
  • Weekly Live-in Care Fees: from £1200

At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation.

These prices are only a guideline, please contact GoodOaks Homecare - Sussex South to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jac Cook (Registered Manager)

GoodOaks Homecare - Sussex South Reviews (37)

Total of 37, showing 1-20
10

GoodOaks Homecare - Sussex South has a Review Score of 10 (9.963) out of 10, based on 37 reviews in the last 2 years. Over all time GoodOaks Homecare - Sussex South has 37 reviews.

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Review from Jo B (Daughter of Client) published on 1 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks homecare provides great care to my Mum and Dad who live independently with Parkinson's and dementia. All the staff are so friendly and kind, nothing is too much trouble. Mum and Dad are happy and look forward to their visits. Thank you to all of the team

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for trusting us to care for your Mum and Dad I know when we first met you were very nervous about how mum and dad would take to having care in their home. I am so happy that they have settled into a nice routine - we have lovely carers and they support our clients like they would their own family. I will pass your message onto the team.

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Review from Katie L (Daughter-in-law of Client) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has received exceptional care and support from Goodoaks. The team have been attentive and patient with her, enabling her to stay home longer than she would have otherwise. The staff are caring and engaged and have advocated for the best for my mother in law. They have been able to support
her and uphold a high standard of care and attention. We are very grateful for all they've done.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for such a lovely review - I know that our team have really enjoyed working with you all to make sure that your your Mother in law was really well looked after. Please pass on to her our best wishes and we all hope that she settles into her new home.

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Review from Coral C (Wife of Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe the care & supprt we have received. True care & kindness with professionalism. Their drive and backup has been incredible, certainly very different from other care agencies I have dealt with in the past. A tremendous difference has been achieved already & I look forward to their further
care & support in what I know will be a difficult time in the future. To be honest I cannot find the words in gratitude to praise them enough.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review - I know the whole team worked so hard to make sure we were able to assist in helping your husband to return home after such a long stay in Hospital. Your story really did touch us all and a few tears have been shed in the office when we found out how well he has been doing. Being a carer can be tough and having reviews like this which we always share with the team helps them to appreciate what a special role they play in peoples lives.

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Review from Jane B (Niece of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience with GoodOaks - they have been looking after our Aunt for more than 6 months. She lives alone and recently when she had a fall and when the Carer arrived she very quickly took control of the situation - she accompanied her to hospital and waited with her until we
were able to arrive which was some hours later. We were so grateful as my Aunt was very confused.
We feel that the whole team acted very professionally in what was a difficult situation.
The manager has arranged a short term Live in Carer so that my Aunt could go home to recover rather than go into a Care Home or a longer stay in Hospital.
This has taken so much of our stress away. We wish to thank them all for everything.
We feel like they treat my Aunt like family and it is a great comfort to us all

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to send such a nice review. We do understand that when families live a distance away it can be worrying when mishaps occur. We are very proud of the Carer who looked after your Aunt and have given her a nice bunch of flowers as a thank you. I am pleased that the Live In Care has worked out so well - we all know that people recover far more quickly in their own homes.

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Review from Cathy W (Sister of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is looked after 24/7 by a good oaks carer . We are so impressed , we have an up to date overview of everything my sister does for each 24hours , the companionship, stimulation and inclusion with the Carer every moment of the day is second to none , my sister is so settled and happy with the
carer , we could not ask for any more.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your lovely words and for taking the time to write a review for GoodOaks Worthing. Having a live in Carer in place can help to reduce stress for families and we are happy to know that our lovely team are providing such great care. We understand how important it is that our clients feel supported and this is reflected in everything that we do. We have found it very comforting for families to be able to read the care notes and be able to be a part of the decision making process to ensure that the care we deliver is exactly what is needed. I will pass your kind message onto the team.

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Review from Nicola G (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would give this 10 stars if I could!
I can not recommend Good Oaks care enough. Not only has the live in carer provided support for my mum. She has got her into an excellent routine, they laugh all the time together and mum has gained a new companion. The peace of mind that it has given our family
is huge to us. Mum is looked after, safe and happy.
Two carers are utterly amazing at their jobs. They have supported us through this tricky journey and made it that little bit easier with their warmth, professionalism and caring natures. There is so much that goes on behind the scenes and the care would not run so smoothly if it weren't for you guys and your teams. Thank you, thank you, thank you.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so very very much for your comments - I know that keeping your mum safe and happy was your only concern, please don't under estimate what you and your family have done - you have inspired us all in the office. We understand how difficult it can be in your situation and whilst I could say lots of things we all just want to send you virtual hugs - helping families to stay connected and at home is our goal - the teams both in the field and in the office that support you will always be at the end of the phone x

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Review from Janet L (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's been just 5 weeks since GoodOaks starting caring for my mother, and I can honestly say that the Managers and Carers couldn't be more accommodating and caring. All the staff are very friendly and nothing is too much trouble. They have matched carers to suit mum and she seems very happy.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to write a review - We know it is really important to try and match the right Carers with our Clients - the staff always try so hard and it is great to know that their efforts are appreciated.

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Review from Sian P (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lives independently with Alzheimer's Disease. GoodOaks has provided a reliable, consistent, well-coordinated and also kind service - not only to Mum but also to me as a carer living long-distance. Mum has a main carer, plus a few others, who visit at the same time every day - this really helps
with providing a routine and some consistency in having 'eyes on'. They know her well enough to be sensitive to fluctuations in her condition and act accordingly. I sat in on one home visit recently and was grateful to see how responsive the carer was in guiding Mum into a relaxed and happy state. GoodOaks even took Mum to a hospital appointment I couldn't attend and Mum enjoyed her day out, complete with takeaway supper. There are daily updates on their app about how Mum is doing and I'm also able to contact the team leader quickly if there's an issue to talk through. I am so grateful and have no hesitation in recommending GoodOaks.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your lovely review! I recently visited your mum and she is an absolute delight, I can see why the team love their time with her - they also enjoy the fish and chip suppers! I will pass your comments on to the team - such positive feedback will be a fabulous Valentine's message.

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Review from Andy T (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Good Oaks were very responsive and provided an assessment very quickly. A carer was sent a few days later and couldn't have been more helpful, overall a good experience (given the circumstances) Highly recommended.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to send a review - particularly when you have had such a challenging time. Please remember we are here if you need us!

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Review from E H (Niece of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks Homecare provides an excellent and professional service. Staff are friendly, flexible and nothing is too much trouble to ensure my aunt is happy and safe. This reassurance is so important for the family.
Thank you.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review - we really appreciate any feedback. I know that the team are loving looking after your aunt, I will pass on the feedback to them.

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Review from Craig M (Son of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good reports from parents, helping with their situation.
The carer listens to the issues and acts accordingly.
Carer having a car is good, allowing freedom to go shopping and have a break from being at home.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review. We are really happy to help Mum and Dad. I know that they particularly enjoy the trips out. I will pass your lovely comments on to the team - they are true angels.

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Review from Lex L (Son of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service provided for someone with Dementia. The Carers gave daily updates which were an invaluable source of information and kept me in the loop so I didn't need to worry. The carers showed compassion and understanding for which I will be forever grateful.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your review, all our staff are trained to support people with Dementia and really understand how important it is to keep people close to them informed. We are always happy to. help.

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Review from Jill S (Daughter of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived independently for years with Parkinson's and Rheumatoid Arthritis but all of a sudden, at the age of 80, things changed and I found myself struggling to juggle full time work with being a carer with no idea of what a care package was. I contacted several care companies but found it difficult
to know who to go with until I contacted GoodOaks via an e-form on the website. One member of staff in particular answered my many queries, very quickly and clearly, and I was confident I had found the right company. She got the care package in place for me very swiftly as my mother came out of hospital. The area manager visited us the first few days to make sure the package was meeting our needs and is very flexible. My mother is thriving and has very quickly established an excellent relationship with her main carer. The care also helps me as a carer as I get hour to myself in the morning and the domiciliary service is invaluable. Very professional.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for taking the time to write the review - it can be very daunting trying to work your way through the care process and we are always happy to help where we can. I am so glad that your mother has settled so nicely and I will pass your lovely comments on to the team - I feel very lucky to be surrounded by such a kind and caring team.

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Review from Lulu W (Daughter of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Goodoaks were very quick and efficient in the immediate provision of the carer. Since then they have been so supportive and helpful. I am just so grateful. Thank you so much for making everything easier for me and my family.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your feedback - we know that you were in a very difficult position and we were happy to be able to help. I will pass your thanks on to the team.

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Review from Katya B (Great-Niece of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodoaks offered an incredible service compared to what we had experienced from another provider. They were very quick to respond and created a solution quickly and effectively. Most importantly they were kind and empathetic every step of the way. It is difficult to organise such amazing care but luckily
they made it seamless for us!

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review - we love looking after your Aunt - I will pass your comments onto the team - I feel very lucky to have found such lovely kind people to support our clients.

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Review from L D (Son of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take a moment to commend the efforts of the Sussex South GoodOaks team. The carer has formed a strong bond with my father; this has helped the carer to provide support and care to a high standard. The entire team have shown understanding of my father's moods, concerns, and need for encouragement,
and have done so in a respectful and dignity-maintaining manner, whilst simultaneously keeping a light-hearted and pleasant tone to the engagements. Highly recommended.

Reply from Rebecca, Director at GoodOaks Homecare - Sussex South

Thank you so much. I know that Dad has now moved away. We all hope that he has settled into his new home, he was a joy to support and we all loved it when he was "cheeky" Take care.

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Review from G C (Wife of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinson's and we have found it more and more difficult to cope. I was reluctant to call for help but felt I had to. I spoke with a number of companies. When I called Good Oaks the owner answered the phone at the weekend, she chatted to me for a long time and reassured me. The carers
are lovely I don't know where they find these people - they make sure that the same carers come all the time so we don't have strangers coming into the house. Thank you I would recommend this company.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your review - we do try hard to always have the same Carers - I know it doesn't always work but we make our best effort. We are very lucky to have such a lovely team and it is very nice to know that they are appreciated I will pass on your comments!

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Review from L T (Daughter of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start, the service has been exceptional. Very professional, very caring. All of our needs have been met and we feel very secure in the service and care we are being given.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your feedback, I know that the team have enjoyed getting to know Mum!

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Review from M M (Nephew of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks have provided an excellent professional standard of care for my aunt. They performed a thorough pre-care assessment to understand my aunt's needs. They have continued to provide ongoing feedback based on their daily visits to improve my aunt's quality of life. They identify issues and recommend
pragmatic solutions. They overcome any challenging circumstances, and often go 'the extra mile'. I am happy and grateful for the high standard of service to date, and am confident to leave my aunt in their care.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for taking the time to write such a kind review. We understand that when family members live a long way away it can be difficult and I know that my carers always try to go the extra mile to help.

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Review from L Y (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has dementia. I had been doing my best to help keep her safe, clean, fed etc, but after an episode that saw her rushed into hospital, it became apparent I needed more help.
I met with GoodOaks for a review of Mum's needs and the development of a care plan. The hospital was very happy that Mum
was being discharged to her own home with GoodOaks as the care provider.
The team that visits Mum help bathe her, assists her in choosing which clothes to wear, ensures she eats and takes the prescribed medications when required, and helps with light cleaning duties. It is not just about the assistance with these everyday living tasks, it is also about the caring, upbeat, respectful and supportive company they provide my Mum. I arrived the other day to find them reading a newspaper with Mum, and having a good giggle together; that to me is priceless.
GoodOaks not only help care for my Mum but have given me peace of mind and taken a weight off my shoulders. Thank you to the whole team.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your kind words. It is a real joy looking after Mum and she's always happy and loves the activities that we plan for her.

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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for GoodOaks Homecare - Sussex South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for GoodOaks Homecare - Sussex South is calculated as follows: ( (211 Excellents x 5) + (8 Goods x 4) ) ÷ 219 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Sussex South is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

Rebecca

Rebecca Drew

Job Title: Director

Joined: 2022

“I am so proud to be able to offer these kinds of services to other families and individuals so that they too can stay in familiar surroundings at a time when they need it the most.”

Frequently Asked Questions about GoodOaks Homecare - Sussex South

What Type of Services does GoodOaks Homecare - Sussex South offer?

GoodOaks Homecare - Sussex South offers Home Care.

How many Carers does GoodOaks Homecare - Sussex South employ?

GoodOaks Homecare - Sussex South employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Sussex South to verify any information. View our terms and conditions. GoodOaks Homecare - Sussex South has an Enhanced Service - more info.