GoodOaks Homecare - Sussex South

We are very happy with the care and support our parent receives. All of their needs are being met, and it's reassuring to know they are in good hands.

Communication with both the care staff and management has been excellent. Everyone is approachable and helpful, and nothing ever seems to be too much trouble. The open-door policy is a real positive and makes it easy to speak to someone whenever needed.

We were previously with another care provider who didn't really understand the needs of someone living with dementia. We feel that that good oaks has a much better understanding of dementia and the individual support that is needed.

Overall, we are very happy with the service and would definitely recommend them to others.

We appreciate care and help received from the management and staff who went out of their way to help deal with lymphedema issues.

My relatives wishes are to remain in the home for as long as is possible and my requests for short notice adjustments are always met by the management to facilitate this. The management continuously stay in contact with me regarding welfare reports and requirements that may be needed in the home. I continue to be impressed by the level of communication.

I am thankful to be able to go out knowing that my husband is in good safe hands.

Good oaks were efficient and understanding of my dad's needs and quick to find us a suitable carer. Dad was able to stay at home for several months with a live in carer which was what he wished for. The carer was very warm and kind, there were some areas of difficulty but overall it worked well

GoodOaks homecare provides great care to my Mum and Dad who live independently with Parkinson's and dementia. All the staff are so friendly and kind, nothing is too much trouble. Mum and Dad are happy and look forward to their visits. Thank you to all of the team

My mother in law has received exceptional care and support from Goodoaks. The team have been attentive and patient with her, enabling her to stay home longer than she would have otherwise. The staff are caring and engaged and have advocated for the best for my mother in law. They have been able to support her and uphold a high standard of care and attention. We are very grateful for all they've done.

I cannot believe the care & supprt we have received. True care & kindness with professionalism. Their drive and backup has been incredible, certainly very different from other care agencies I have dealt with in the past. A tremendous difference has been achieved already & I look forward to their further care & support in what I know will be a difficult time in the future. To be honest I cannot find the words in gratitude to praise them enough.

We feel like they treat my Aunt like family and it is a great comfort to us all

My sister is looked after 24/7 by a good oaks carer . We are so impressed , we have an up to date overview of everything my sister does for each 24hours , the companionship, stimulation and inclusion with the Carer every moment of the day is second to none , my sister is so settled and happy with the carer , we could not ask for any more.

Two carers are utterly amazing at their jobs. They have supported us through this tricky journey and made it that little bit easier with their warmth, professionalism and caring natures. There is so much that goes on behind the scenes and the care would not run so smoothly if it weren't for you guys and your teams. Thank you, thank you, thank you.

It's been just 5 weeks since GoodOaks starting caring for my mother, and I can honestly say that the Managers and Carers couldn't be more accommodating and caring. All the staff are very friendly and nothing is too much trouble. They have matched carers to suit mum and she seems very happy.

My Mum lives independently with Alzheimer's Disease. GoodOaks has provided a reliable, consistent, well-coordinated and also kind service - not only to Mum but also to me as a carer living long-distance. Mum has a main carer, plus a few others, who visit at the same time every day - this really helps with providing a routine and some consistency in having 'eyes on'. They know her well enough to be sensitive to fluctuations in her condition and act accordingly. I sat in on one home visit recently and was grateful to see how responsive the carer was in guiding Mum into a relaxed and happy state. GoodOaks even took Mum to a hospital appointment I couldn't attend and Mum enjoyed her day out, complete with takeaway supper. There are daily updates on their app about how Mum is doing and I'm also able to contact the team leader quickly if there's an issue to talk through. I am so grateful and have no hesitation in recommending GoodOaks.

The team at Good Oaks were very responsive and provided an assessment very quickly. A carer was sent a few days later and couldn't have been more helpful, overall a good experience (given the circumstances) Highly recommended.

Thank you.

Carer having a car is good, allowing freedom to go shopping and have a break from being at home.

Very good service provided for someone with Dementia. The Carers gave daily updates which were an invaluable source of information and kept me in the loop so I didn't need to worry. The carers showed compassion and understanding for which I will be forever grateful.

My mother lived independently for years with Parkinson's and Rheumatoid Arthritis but all of a sudden, at the age of 80, things changed and I found myself struggling to juggle full time work with being a carer with no idea of what a care package was. I contacted several care companies but found it difficult to know who to go with until I contacted GoodOaks via an e-form on the website. One member of staff in particular answered my many queries, very quickly and clearly, and I was confident I had found the right company. She got the care package in place for me very swiftly as my mother came out of hospital. The area manager visited us the first few days to make sure the package was meeting our needs and is very flexible. My mother is thriving and has very quickly established an excellent relationship with her main carer. The care also helps me as a carer as I get hour to myself in the morning and the domiciliary service is invaluable. Very professional.

The team at Goodoaks were very quick and efficient in the immediate provision of the carer. Since then they have been so supportive and helpful. I am just so grateful. Thank you so much for making everything easier for me and my family.

Goodoaks offered an incredible service compared to what we had experienced from another provider. They were very quick to respond and created a solution quickly and effectively. Most importantly they were kind and empathetic every step of the way. It is difficult to organise such amazing care but luckily they made it seamless for us!