GoodOaks Homecare - Sussex South

72 Newland Road, Worthing BN11 1LB
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10 37 Reviews
  • GoodOaks Homecare - Sussex South, Worthing
GoodOaks Homecare is a Sussex based homecare provider who offer caring and compassionate support to people in their own home.

This can either be visiting someone's home on a daily or weekly basis or a live-in care service.
GoodOaks Sussex South offer a hospital discharge service often carrying out client assessments in the major hospitals in Sussex such as Worthing, Chichester, Brighton and Crawley and Bognor. Working alongside discharge teams allowing patients to get home more quickly.

GoodOaks has Care teams in Brighton, Hove, Portslade, Shoreham, Lancing Worthing, Goring, Angmering, Rustington East Preston and many other areas. The team also offers Live In Care across Sussex.

People with a variety of conditions rely on GoodOaks, including those with physical disabilities, Dementia, Parkinsons, learning disabilities and older people.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24
  • Weekly Live-in Care Fees: from £1200

At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation.

These prices are only a guideline, please contact GoodOaks Homecare - Sussex South to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jac Cook (Registered Manager)

GoodOaks Homecare - Sussex South Reviews (37)

Total of 37, showing 21-37
10

GoodOaks Homecare - Sussex South has a Review Score of 10 (9.963) out of 10, based on 37 reviews in the last 2 years. Over all time GoodOaks Homecare - Sussex South has 37 reviews.

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Date Published

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Review from Emma P (Daughter of Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from GoodOaks are amazing have become an integral part of Mum's care. She loves the trips out as having a "drive" is very important.
The whole team are so friendly and caring.
Communication is excellent from the whole team.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much - it means so much to get a lovely review like this - I know all of the staff that visit Mum really enjoy supporting her. I will of course pass your comments onto the team

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Review from Chris R (Son of Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, Mum is very happy with your staff, I am very impressed.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to write a review for us. I am pleased that you are happy with the service we are providing for your mum

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Review from C M (Daughter-in-law of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt I needed to write a review regarding the care and consideration GoodOaks has provided for my mother and father-in-law. My father-in-law is not the easiest to care for and even he is impressed with the care given and the help needed. Initially, GoodOaks explained everything we asked about, and
the carer that comes round to help them both with personal needs and some cooking is wonderful, bright and nothing is too much trouble. A huge thanks to the manager who helped us in the beginning and for the continued care and support. If ever anyone needs a recommendation, this company will always be at the top of our list. You have made our lives much easier.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review - we understand how difficult things can be, and I am glad that we have been able to provide the support that your family needs.

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Review from C C (Grandson of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great service. Goodoaks are extremely helpful and flexible with service users'/family’s needs. They are always happy to assist no matter what or when your query is. Carers are friendly and extremely good at their job, they helped my grandma in a particularly difficult time. Special thanks to the manager
for her continued support throughout and after!

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your lovely review - I shall pass this on to our Registered Manager - I know that you all worked very hard as a team to help.

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Review from Barrie H (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good all round service. Always on time some are very good cooks all are happy to do the jobs around the house we ask them to do for us. We will be recommending you to all our friends and family. A very big thank you from us both.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your lovely review - I know that all of the carers love to visit you both and I am pleased they are supporting you so well

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Review from J K (Son of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude strongly enough for what the director and the manager and their excellent team have done to support my mother over the last six months. My mother has Alzheimer’s dementia and has a strong character and quite specific needs. This has not been a problem for them, whilst previous
organisations have failed to deliver care that could be tailored to my mother’s individual needs. They are kind, caring and professional, and as a healthcare professional myself I have the upmost confidence in their abilities to provide a first-class service. They have taken a considerable weight off my mind as I can always rely on their help, which is especially important for me as I do not live close to my mother and cannot easily abandon my own patients. I would thoroughly recommend their services.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you! Your review bought tears to my eyes! I was once in a similar situation and understand completely how difficult it is to care for loved ones when you live far away. It is a real pleasure looking after your mother - she keeps us on our toes and often makes us giggle!

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Review from Douglas B (Client) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service.

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Review from Z B (Son of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, Goodoaks have proved to be excellent. We need an immediate response and support quickly thereafter. The team assessed us the very next day and we had a very lovely carer with us two days later. I would highly recommend their service.

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Review from Emily A (Daughter-in-law of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had very kind and lovely people - my mother-in-law was not able to walk and the carers were very kind, the entire team kept us informed about everything. I have already recommended them to another of my friends' parents. A very big thank you from all of us.

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Review from Kim P (Relative of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks were so caring with my aunt who was very poorly. Wonderful help and understood the care she needed. Management were very helpful providing information and help. Thank you to GoodOaks and would recommend.

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Review from Hilary W (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents needed help as my father has terrible dementia and they are both in their late 80's. Our carer played chess every day with my father and made my mother laugh. I live in London so am not local, but it was such a relief. Why we didn’t do it earlier as my mother has been given a new lease of
life!

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Review from R H (Daughter of Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so kind and helpful. Nothing was too much effort. I live a long way away and they always kept in touch so I knew my mum was ok. Would recommend them to anyone.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you very much for your kind words - I will pass this onto the team.

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Review from John C (Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, I needed to get help with my care for showering and dressing. I looked online and found GoodOaks Homecare. The care I get is fantastic and I’m so happy I have such a brilliant carer and support so I wish to say a big thank you to GoodOaks.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your lovely review - we really understand that when family live a long way away it can be very stressful and I know my staff always go the extra mile - I will pass on your message.

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Review from Clive W (Son of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed and satisfied by the service they provided. The response time from our first telephone inquiry was very fast with an assessment the next day. They then were able to provide a carer immediately thereafter. The director and assessment manager were friendly, knowledgeable and extremely
helpful. This is always a difficult time and decision to make. They made the experience seamless. They were also highly competitive against other providers on price. I would highly recommend them.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much we love helping you - thank you so much for choosing GoodOaks.

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Review from J D (Niece of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Oaks were great when we were trying to arrange care for my aunt. When it got too much providing full-time care ourselves, we approached Good Oaks and they were supportive and helpful in our initial enquiry. We were given a lovely carer who offered a friendly and competent level of care, during
a difficult time for our family.

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Review from Sidney L (Partner of Client) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The director and manager were excellent. They always visited when they said they would. Always caring and one of the manager in particular was a breath of fresh air with her good humour, even when the times were hard. Can thoroughly recommend you.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to leave your kind review. We feel very privileged to have been able to support you in such difficult circumstances.

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Review from A W (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, empathetic and understanding to the care I need. Easy to access and care started very fast. Very dignified and empowering.

Reply from Rebecca Drew, Managing Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to leave this review. We are so pleased that you are happy with the help we are providing I know that our team always try their best and love to get feedback.

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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for GoodOaks Homecare - Sussex South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for GoodOaks Homecare - Sussex South is calculated as follows: ( (211 Excellents x 5) + (8 Goods x 4) ) ÷ 219 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Sussex South is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

Rebecca

Rebecca Drew

Job Title: Director

Joined: 2022

“I am so proud to be able to offer these kinds of services to other families and individuals so that they too can stay in familiar surroundings at a time when they need it the most.”

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