Saxon Care

Saxon Court, 21 Gladstone Road, Chippenham SN15 3BW

Saxon Care
Saxon Care
Saxon Care

Saxon Care is a versatile home care agency that offers a wide range of domiciliary support to Wiltshire communities, committed to quality care, on-going assessment and the continual improvement of services.

The agency focuses on in-depth staff training in order to keep standards high, while care workers are supported in their goals with innovative care technology, such as electronic call monitoring.

Independence and quality of life are at the centre of all decisions taken. Together with care for older people the team specialise in support for adults with mental health and physical disabilities, dementia, Huntingdon's, motor neurone disease and terminal illness.

Owner : Saxon Care Solutions Ltd

Person in charge: Amanda Barnes (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Saxon Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 Saxon Care has a Review Score of 9.6 (9.639)

The Review Score of 9.6 (maximum of 10) for Saxon Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Saxon Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.639 for Saxon Care is calculated as follows: ( (81 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 119 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Saxon Care is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Saxon Care?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Saxon Care

  • Client / Service User
    10
  • Son of Client/Service User
    4
  • Daughter of Client/Service User
    3
  • Wife of Client/Service User
    2
  • Husband of Client/Service User
    1
  • more

I think the care is exceptional.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A telephone call to request the service of one of the agent's staff has always been treated with courtesy and consideration as well as in some cases immediately - or short notice help. The help given by the staff was very helpful and friendly, not merely courteous. Despite working to a restricted timetable, the task and help given was never rushed or the client made to feel they were on a restricted/time controlled plan.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Our main carer is super, very kind, thoughtful and efficient; ready to do all we ask, always with a smile. She keeps us cheerful in difficult circumstances. The assistant carers are all perfectly adequate, but she is the one who makes the care entirely reasonable. We never imagined to find carers could be this good.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have received very good care from Saxon Care with regard to assisting my washing, dressing and getting up in the morning.

How likely would you be to recommend Saxon Care? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The care from Saxon Care is well carried out. Dad is helped to wash and dress early every morning - bath one morning a week. Any problems are sorted by a phone call to the office. Carers are on time, courteous, professional and caring. Any concerns about his health are noted in his care folder. Dad is prone to chest infections and I am always phoned by the carer if they feel he is unwell in this way, so I can sort antibiotics etc.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers are worthy of particular praise. Nearly always friendly, understanding and working hard to meet my mother's needs.
During the period of her final illness and death, they were outstanding, respectful and genuinely upset. Going the extra mile on many occasions.
Also made appropriate safeguarding.
Only criticism, poor communication from the office if the carers were delayed or not able to attend.

How likely would you be to recommend Saxon Care? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

I have employed Saxon Care carers since April 2014. I live on my own and have found them friendly and very efficient and most willing to help.
They assist with washing, preparing an evening meal, the laundry and ironing.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I have been caring for my wife for over 10years. What I can't do is bring the joy, happiness and laughter the carers bring to our home. We look forward to their visits, they are well disciplined, smart, caring and professional. One problem they have is arriving together, often caused because of traffic conditions.

How likely would you be to recommend Saxon Care? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Care has been excellent for my husband who has Motor Neurone Disease.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 4.8 out of 5

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

I am very happy with Saxon Care, they are on time for visits and on only one occasion as I can remember being late.
But this did not affect me as they phoned to say they were behind schedule so I was not waiting and wondering. They are caring and respect my views and requests. Everything is left clean and tidy on leaving. They are gentle and kind to me.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Very happy with the care. Carers very professional.

How likely would you be to recommend Saxon Care? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

Excellent.
Very caring and efficient.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carers are friendly, considerate and punctual.
I look forward to seeing them each day and count them as friends.
They carry out their tasks efficiently and always ask what more they can do for me.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother's dementia is slowly getting worse and I find that Saxon Care staff generally address growing needs before I have a chance to mention them. Mum enjoys their daily visits and they are a great help in supporting her independence. Saxon Care team are experienced and dedicated. I would recommend them to anyone with similar needs without hesitation.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Timing on all calls can be a problem. I have an early call 7.30 am. Carers are always very cheerful, handle me very carefully, all my personal needs are done very respectfully, bathroom left how I like it to be, also the bedroom, so all needs met here, I am ready for the day. I have a lunch call, then later an evening call. At times lunch calls can be difficult, this is due to staffing i.e. younger members, or foreign, as I am a lady who does not want, a frozen meal out of the freezer then straight to microwave, so I will have something that needs to be prepared and served. This on a few occasions has caused my eyebrows to be raised, questioning what is this on my plate, take it away, start again, this time ask me. I will help you. This raises questions, one wonders about kitchen cleanliness. Have they (certain carers) ever been taught I ask myself! there are problems here. Night time calls, staff varying here. I am a lady who does not like to be rushed. You should not feel carer is here just to get you into bed, say goodnight and be gone. This does happen at times. But here, company named is caring, does recognise to go that little way further, cares for the welfare of client and staff comes first. This continues to make a well run company and long may this continue.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Excellent service, friendly staff. Never been let down.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband has Alzheimers. Early in his disease it became apparent that he could no longer be left alone. I tried a number of agencies but was frequently let down, once quite badly. On a recommendation I tried Saxon Care and never looked back. Their unique check in system (it was at the time) made me rest easy that the carer would be here at the appointed time or someone would be chasing. Not to mention the fact that every single carer was wonderful!

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Overall the staff and management are very friendly and helpful. Staff are brilliant, just a shame they have to be so rushed as travel timed does not seem realistic for them to get from client to client. I would have no hesitation in recommending Saxon Care.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Satisfactory

Our Dad, always used to looking after himself, was finding it increasingly difficult to cope at home. The carers from Saxoncare were wonderful; he wasn't always an easy person to look after but they stuck with it. It is the little acts of kindness that make such a big difference; it was obvious that for some of the young carers in particular this was more than just a job - they really cared about the person they were looking after and it was very touching for us to see how fond they became of our Dad. The management was extremely supportive and understanding; we really couldn't have asked for more from them. We were all very grateful for the help we received and I would definitely recommend Saxoncare to others.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

I found Saxon Care excellent. They gave our Father the care and support he needed at home as well as supporting the family.
A big thank you to all the team at Saxon for your professional approach to Dad.

How likely would you be to recommend Saxon Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2015

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