Bridgewater Home Care (Wigan)

I used Bridgewater Home Care for two nights per week for approximately eighteen months. They cared for my dad during the night, changing incontinence pads, applying creams prescribed from chemist and ensuring he was comfortable and settled in bed. Carers were always on time and always keen to know how Dad had been. Staff were very professional at all times. Gave good handovers regarding Dad's condition and providing any medical advice I could discuss with GP. Staff treated Dad with respect and care. I always felt Dad was in safe hands.

No complaints so far.

Very glad to be back with them.

All staff are on time and extremely respectful. I know in advance who is coming and at what time. The office staff will ring me if there's any changes to the published schedule - I find this very useful and helpful to Mum. I can recommend Bridgewater for all care for clients with dementia.

Care providers are excellent. If there are any problems, they ring immediately to inform me and likewise, if I have any concerns, they respond to them as soon as feasibly possible.

For the time that the staff care for my husband, they are engaging, professional and helpful.

From the first phone call to Bridgewater, I was put at ease. All needs were met and nothing too much trouble. From management to carers, if I needed help or extra visits, they tried their utmost to assist. Having 94 and 95-year-old parents, I did worry about them accepting help, but the staff who were sent to them, put them at ease and was very respectful of their age and needs. It was the hardest phone call I made, asking for help, but the best thing I have done. Thank you.

Bridgewater carers, management and all staff have been excellent, friendly, caring and very compassionate. They care about Mum as they would with their own family members. All have been very approachable, they arrive on time and always keep us updated with any changes.

Very impressed with the quality of care. Timing was very good and reliable. The carers were always pleasant and helpful and willing to carry out anything to help. I wouldn't hesitate to have your service again. I feel I have had a little holiday as well as my daughter by having such good company as the carers.

My wife has been with Bridgewater for over 12 months and during this time she has been very satisfied with the care, she has received.

We find all the carers allocated to help to care for Dad are genuinely caring/thoughful people. They listen to what Dad and us have to say. Dad is most comfortable around them, which is very important to us. They are friendly and eager to help and assist Dad in his caring needs. We are very appreciative of the care they give and support to us as a family. We trust them to care for Dad at times during the evening when we need to rest.

We have always been happy with the care provided by Bridgewater. All the carers are so helpful and supportive. We had no hesitation in recommending them to my two elderly aunts when they needed urgent care.

Bridgewater Care has been attending for over 2 months and we are more than happy with their care. All carers are polite, caring, and always aware of needs. In fact, without Bridgewater, he would not be able to stay at home. I don't know what we would do without them.

All the staff are very friendly and helpful. Good time keeping and treat me with dignity and respect. We have a good team of carers. A brilliant care agency.

A very professional, reliable and caring service in all respects.

My carers attend to all my needs. They will do whatever I ask of them however personal. I look forward to their visits and talking to them and enjoy the breakfasts and evening meals they prepare.

I enjoy every moment with the girls. I personally call them 'friends' rather than carers! They do that as well.

Bridgewater Home Care have been able to provide an excellent care package with the right people to care for my brother. We have a dedicated team who go above and beyond to ensure the best care and support.

Regular carers, always on time. Concerns listed to (not many concerns though). Regular reviews. Pleasant and attentive staff.

Very reliable and very supportive. I know my mum is safe, and if anything happens, Bridgewater Home Care will deal with this straight away. I feel I can trust Bridgewater Home Care.