Bridgewater Home Care combines personal experience, cutting-edge technologies and unparalleled expertise to support people across Wigan in their own homes.
Each member of the team prides themselves on the quality of care provided and many have shared the same experience with their own loved ones. Because of this, their carers take the role of a friend, not just as a carer.
Bridgewater Home Care believes that everyone should have access...
Bridgewater Home Care combines personal experience, cutting-edge technologies and unparalleled expertise to support people across Wigan in their own homes.
Each member of the team prides themselves on the quality of care provided and many have shared the same experience with their own loved ones. Because of this, their carers take the role of a friend, not just as a carer.
Bridgewater Home Care believes that everyone should have access to high quality care and support in the comfort of their own home in order to improve quality of life and enhance independence. A leading provider of non-medical, relationship focussed, care at home for vulnerable adults, Bridgewater Home Care prides itself on the exceptional quality of their care and their highly skilled team in Wigan.
Their services include:
• Companionship
• Home help & housekeeping
• Personal care
• Medication assistance
• Specialist care
• Alzheimer’s and dementia care
• Respite care
• Live-in care
• …and much more!
Bridgewater Home Care is built on the understanding that searching for the right care for a loved one can be a challenging time for the whole family. It can be extremely difficult to find credible, reliable, and trustworthy care where you can feel relaxed and confident with the service. At Bridgewater Home Care they have a dedicated team of professionals to support and guide you through your journey with them who are highly trained, experienced and available 24 hours a day. They ‘go above and beyond’ so you can feel confident that your loved one is in excellent hands.
The Bridgewater Home Care ethos is built on achieving the highest standards at all times, starting with the individual. The team in Wigan fully share these values and get to know each client and their family on a one-to-one basis to understand their personality, hobbies and preferences which enables them to provide care and support.
Care Provided by Bridgewater Home Care (Wigan)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£26 - £37
Weekly Live-in Care
£600 - £1,000
Contact Bridgewater Home Care (Wigan) to get a personalised quote:
Price is dependant on service provided
The price(s) shown are provided by the agency. Contact Bridgewater Home Care (Wigan) for full pricing details and T&Cs.
Bridgewater Home Care (Wigan) has a Review Score of 9.9 (9.858) out of 10, based on 16 reviews in the last 2 years. Over all time Bridgewater Home Care (Wigan) has 49 reviews.
Reviewer Connection to Bridgewater Home Care (Wigan)
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Showing 49 reviews matching selected criteria
Review from Mary T (Client / Service User) published on 28 July 2026 Submitted via Postal Card•
Overall Experience
I have been with Bridgewater since 2022. I have enjoyed remarkable consistency of care, with only two or three carers involved. Whenever someone new was used I was always introduced to them first. They were all fully competent at delivering personal care, and often lived up to the company's motto,...
I have been with Bridgewater since 2022. I have enjoyed remarkable consistency of care, with only two or three carers involved. Whenever someone new was used I was always introduced to them first. They were all fully competent at delivering personal care, and often lived up to the company's motto, 'Above and Beyond'.
The only negative is the cost but I know Bridgewater spends a lot on training and support for staff, which tends to mean better service for the client.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you, Mary, for taking the time to share your feedback and for your kind comments about the consistency and quality of the care you have received since 2022.
We are especially pleased that you have developed trusted relationships with a small, consistent team and that new Care Specialists...
Thank you, Mary, for taking the time to share your feedback and for your kind comments about the consistency and quality of the care you have received since 2022. We are especially pleased that you have developed trusted relationships with a small, consistent team and that new Care Specialists have always been introduced properly. It is also wonderful to hear that our team regularly demonstrates our "Above and Beyond" values. We appreciate your comments regarding value for money. We continually invest in the recruitment, training and ongoing development of our team to ensure the care we provide remains safe, reliable and of the highest standard. However, we fully understand the importance of ensuring that our clients feel they are receiving excellent value as well as excellent care, and we will take your feedback on board.
Thank you again for your continued trust in Bridgewater Home Care.
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Review from Carol L (Client / Service User) published on 10 July 2026 Submitted via Postal Card•
Overall Experience
Excellent experience with the company since joining staff are great and helpful. Carers are brilliant. All listen to me. They are always bright, cheerful and talkative. Nothing is to much trouble.
Excellent experience with the company since joining staff are great and helpful. Carers are brilliant. All listen to me. They are always bright, cheerful and talkative. Nothing is to much trouble.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
This is a lovely review, thank you for your kind words. I will pass on this review to your team.
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Review from Margaret B (Wife of Client) published on 9 July 2026 Submitted via Postal Card•
Overall Experience
My husband is very pleased and comfortable with his carers.
They are professional, conscientous and always cheerful.
My husband is very pleased and comfortable with his carers.
They are professional, conscientous and always cheerful.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for taking the time to complete this lovely review, we are pleased you are happy with the service in place and the staff team.
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Review from Joanne W (Daughter of Client) published on 5 June 2026 Submitted via Website•
Overall Experience
I can't thank Bridgewater Home Care enough. All carers treat my elderly mum with respect and dignity, they aren't just doing a job they genuinely care.
The office keep me updated at all times and do regular check-ins to ensure everything is ok with mums care.
Couldn't cope without them just...
I can't thank Bridgewater Home Care enough. All carers treat my elderly mum with respect and dignity, they aren't just doing a job they genuinely care.
The office keep me updated at all times and do regular check-ins to ensure everything is ok with mums care.
Couldn't cope without them just amazing.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you so much for your kind words. It truly means a lot to us that you're happy with the care your mum is receiving. Our team are passionate about providing respectful, compassionate support, so it's wonderful to hear that this is making a difference for you both.
We're also pleased that our...
Thank you so much for your kind words. It truly means a lot to us that you're happy with the care your mum is receiving. Our team are passionate about providing respectful, compassionate support, so it's wonderful to hear that this is making a difference for you both. We're also pleased that our communication and regular check-ins are giving you reassurance. Your feedback will be shared with the team-it really helps motivate us to continue delivering the highest standards of care.
Thank you again for trusting Bridgewater Home Care to support your mum.
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Review from M C (Son of Client) published on 7 May 2026 Submitted via Postal Card•
Overall Experience
The service (managers and carers) are very responsive to our needs. We have been able to increase and decrease input easily. The online care record is updated at each visit and gives the family peace of mind. Carers are professional and friendly and we value the continuity of the caregivers....
The service (managers and carers) are very responsive to our needs. We have been able to increase and decrease input easily. The online care record is updated at each visit and gives the family peace of mind. Carers are professional and friendly and we value the continuity of the caregivers. Overall an excellent service.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for taking your time to complete this amazing review, how wonderful, I will pass on your lovely comments to your team, we are delighted the care and support is working so well for you all.
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Review from Anne H (Client / Service User) published on 6 May 2026 Submitted via Postal Card•
Overall Experience
Very pleased for all the work is done for me. A happy band of ladies
Very pleased for all the work is done for me. A happy band of ladies
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
This is a lovely review, thank you for taking your time to complete a review for us.
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Review from Alan H (Client / Service User) published on 16 April 2026 Submitted via Postal Card•
Overall Experience
I think you are all brilliant, you have made a massive difference to my life, carers help me in my home, as well as taking me to appointments, without my carers my life would be extremly difficult
I think you are all brilliant, you have made a massive difference to my life, carers help me in my home, as well as taking me to appointments, without my carers my life would be extremly difficult
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you so much for a wonderful review. We really enjoy helping our clients get out into the community as well as supporting them within their homes. Knowing how much of a difference we are making to your life brings us a lot of joy. We know the care specialists enjoy enriching the lives of those we care for and we are so pleased to know you are happy with the service.
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Review from B P (Wife of Client) published on 16 December 2025 Submitted via Postal Card•
Overall Experience
I am pleased with the care and support that we are getting from yourselves. The cares are very good, pleasant and chatty.
I am pleased with the care and support that we are getting from yourselves. The cares are very good, pleasant and chatty.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for your lovely review, I will pass this on to your care team, we are delighted your are pleased with your support.
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Review from John B (Wife of Client) published on 8 December 2025 Submitted via Website•
Overall Experience
I thought it was about time that I wrote another review about Bridgewater Homecare (Wigan) how they have improved the quality of care for my wife as well as the support that they have given me over the last 8 years.
I would like to start by thanking Bridgewater for all their hard work, I have...
I thought it was about time that I wrote another review about Bridgewater Homecare (Wigan) how they have improved the quality of care for my wife as well as the support that they have given me over the last 8 years.
I would like to start by thanking Bridgewater for all their hard work, I have now been with Bridgewater for over 8 years, so they must be doing something right. I had use other care agencies before Bridgewater, but none of them compared to the help and support Bridgewater have given me.
Since my last review, around 3 years ago, I have had 5 army reunions one of them being in Germany, I had a five-day holiday in Tenerife while Bridgewater carers provided 24/7 support. A few months ago, I was myself rushed into hospital at very sort notice and had to spend 8 days in hospital recovering. Even with the sort notice the care company put 24/7 support within hours and told me not to worry. I was so grateful that I could concentrate on my recovery, when I did get back home the ca
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for this wonderful review, we are so please to be able to support your wife and enable you to take part in the activities you enjoy. Being with Bridgewater for such a long time you will know that having this feedback really means a lot to us, and seeing the difference we are making to...
Thank you for this wonderful review, we are so please to be able to support your wife and enable you to take part in the activities you enjoy. Being with Bridgewater for such a long time you will know that having this feedback really means a lot to us, and seeing the difference we are making to your life, and to your wife's life, really is what we are all about. We love being able to provide first class care to your wife to help you feel confident and reassured enough while you have respite and be able to recover properly.
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Review from Gordon L (Husband of Client) published on 25 November 2025 Submitted via Website•
Overall Experience
Superb service, Care and friendliness. My wife is very well cared for in my absence I am delighted to say. On my return she is always happy, comfortable and in good spirits. Caring is never easy, but your continued professionalism and warmth is very much appreciated.
Many Thanks.
Superb service, Care and friendliness. My wife is very well cared for in my absence I am delighted to say. On my return she is always happy, comfortable and in good spirits. Caring is never easy, but your continued professionalism and warmth is very much appreciated.
Many Thanks.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for your wonderful review! We're delighted to hear your kind words, I will pass this review to your staff!
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Review from Margaret K (Client / Service User) published on 25 November 2025 Submitted via Postal Card•
Overall Experience
I have found this an excellent service. The carers really care and carry out all their tasks skilfully and cheerfully. I have very much enjoyed meeting these girls and learning something of their lives. They work so hard. This has been a really happy experience - I look forward to its continuing
I have found this an excellent service. The carers really care and carry out all their tasks skilfully and cheerfully. I have very much enjoyed meeting these girls and learning something of their lives. They work so hard. This has been a really happy experience - I look forward to its continuing
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for your kind words, our staff love hearing these positive reviews! We're thrilled to hear that you have received an excellent service. Your feedback means a lot to us and helps us continue working the way we do!
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Review from Hazel G (Client / Service User) published on 16 May 2025 Submitted via Postal Card•
Overall Experience
Very nice people. Patient. Likes to get to know them. Nice social.
Very nice people. Patient. Likes to get to know them. Nice social.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for this wonderful five star review, we appreciate you putting your trust in Bridgewater Home Care.
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Review from O J (Wife of Client) published on 4 April 2025 Submitted via Postal Card•
Overall Experience
We are very satisfied with the care given and we recommend you to others.
We are very satisfied with the care given and we recommend you to others.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for this lovely 5* review, we are please you are happy with the service being provided and will recommend us to others.
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Review from Susan M (Wife of Client) published on 11 February 2025 Submitted via Postal Card•
Overall Experience
Always come on time, very nice staff. My husband is very happy with the staff that come and like the conversations they have. Grateful for the support that enables me to go out. Just would like the care in a morning to get him up as all the staff is very organised and my husband would be happy with...
Always come on time, very nice staff. My husband is very happy with the staff that come and like the conversations they have. Grateful for the support that enables me to go out. Just would like the care in a morning to get him up as all the staff is very organised and my husband would be happy with that. So that we can change over to Bridgewater Home Care for all his care.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you so much for this lovely review. It truly is a pleasure to support your husband and provide you with the time you need to have the break for some respite. Our care specialists always look to engage and connect with our clients, and I am so pleased that the care your husband is receiving...
Thank you so much for this lovely review. It truly is a pleasure to support your husband and provide you with the time you need to have the break for some respite. Our care specialists always look to engage and connect with our clients, and I am so pleased that the care your husband is receiving provides the companionship and social support he needs. We will look forward to working with you more in the future. Thank you again for your valuable feedback and for choosing Bridgewater Home Care.
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Review from Eileen G (Daughter of Client) published on 29 November 2024 Submitted via Postal Card•
Overall Experience
Always ready to help straight away. Staff very pleasant and helpful. Mum happy with the company. Reliable when needed.
Always ready to help straight away. Staff very pleasant and helpful. Mum happy with the company. Reliable when needed.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for taking the time to complete this review. I will pass in this review to our team.
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Review from Leanne W (Granddaughter of Client) published on 21 November 2024 Submitted via Website•
Overall Experience
The whole team were friendly, professional and always available. We felt immediately at ease from the moment we met the Bridgewater Home Care staff and really appreciated the way they stepped so seamlessly into the crisis position we felt we were in. The care provided gave my grandad some lovely...
The whole team were friendly, professional and always available. We felt immediately at ease from the moment we met the Bridgewater Home Care staff and really appreciated the way they stepped so seamlessly into the crisis position we felt we were in. The care provided gave my grandad some lovely weeks at home before he died just as he wished and we loved the fact he thought he had a cook and was able to eat the food he loved the way he liked it. We enjoyed and were comforted by the diary of visits we were able to read and loved that Grandad was making friends with your team of carers who always seemed to have time to chat whilst keeping his home shipshape and attending to his personal and health needs.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for taking the time to complete this review, it was an absolute pleasure and honour to be able to provide your grandad with the care and support he needed and make his final weeks happy and full of feelings of care and contentment. The care specialists always go above and beyond, helping their clients feel at ease and making sure any specific needs are met.
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Review from May H (Client / Service User) published on 11 September 2024 Submitted via Postal Card•
Overall Experience
The attention I receive from carers is excellent. If I need to contact the office staff they are very helpful and obliging. Any one of the carers goes beyond the call of duty and nothing you ask for is too much trouble.
The attention I receive from carers is excellent. If I need to contact the office staff they are very helpful and obliging. Any one of the carers goes beyond the call of duty and nothing you ask for is too much trouble.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for taking the time to leave this lovely review, I will pass on these kind comments to your staff team. Thank you for placing your trust in Bridgewater Home Care.
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Review from A B (Daughter of Client) published on 4 September 2024 Submitted via Website•
Overall Experience
Bridgewater Home Care has been supporting my mum for approximately eighteen months, we have found them to be a reliable care provider.
Being able to see the rota in advance is reassuring and gives us confidence in the service as you know who is going to call. They keep to a regular team of carers...
Bridgewater Home Care has been supporting my mum for approximately eighteen months, we have found them to be a reliable care provider. Being able to see the rota in advance is reassuring and gives us confidence in the service as you know who is going to call. They keep to a regular team of carers and this has enabled good and trusted relationships to build. They will try to introduce someone new with a regular team member which is really good practice from Bridgewater. Due to my mum's complex health needs, they are adaptable in how she is supported and will assess each day as it comes. Always showing dignity, respect and continue to promote her independence. They offer a person-centered approach, the management team are always approachable and I feel that they listen and always act upon our discussions. We will discuss changes in the rota on both sides if needed and work together to reach a compromise.
Please continue to be you Bridgewater Home Care (Wigan).
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for taking the time to leave this wonderful review, we strive to ensure communication is effective with any changes and we are incredibly proud of our care specialist. We appreciate your kind words and we will ensure this is passed on to your team.
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Review from H C (Daughter of Client) published on 7 March 2024 Submitted via Postal Card•
Overall Experience
From day one we have been absolutely delighted with the service provided by the carers and staff at Bridgewater. The ladies who come to look after my father are all so kind and genuinely care for him, nothing is too much trouble. They are very patient and always treat him with the utmost dignity....
From day one we have been absolutely delighted with the service provided by the carers and staff at Bridgewater. The ladies who come to look after my father are all so kind and genuinely care for him, nothing is too much trouble. They are very patient and always treat him with the utmost dignity. We really couldn't be happier!
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for your kind words, we are delighted you find our staff kind and patient, I will pass on these comments to your staff team and thank you for putting your trust in Bridgewater Home Care.
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Review from Janet H (Daughter of Client) published on 7 March 2024 Submitted via Postal Card•
Overall Experience
Bridgewater Home Care have taken the very best care of my mum (and my dad before her) for over six years. They helped Mum live independently in her own home with kindness and the utmost caring professionalism. Bridgewater always put my mum's needs at the forefront of everything. Their support,...
Bridgewater Home Care have taken the very best care of my mum (and my dad before her) for over six years. They helped Mum live independently in her own home with kindness and the utmost caring professionalism. Bridgewater always put my mum's needs at the forefront of everything. Their support, kindness and knowledge of what mum needed and wanted was exemplary. Each and every carer was her friend. The office staff were always amazingly responsive, calm and efficient. I cannot recommend them highly enough.
↩Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)
Thank you for taking the time to leave this wonderful review, person-centred care is something we always strive for and I will ensure these kind words are passed to your mum's team, thank you for putting your trust in Bridgewater Home Care.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 January 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Bridgewater Home Care (Wigan).
There are no accreditations posted yet for Bridgewater Home Care (Wigan).
Meet the Team (6)
Shaneil GaskellJob Title Registered ManagerJoined 2019
I joined Bridgewater Home Care in 2019 as a Care Coordinator.
I have worked within the care sector for over 11 years, starting as a carer. Over the...
I joined Bridgewater Home Care in 2019 as a Care Coordinator.
I have worked within the care sector for over 11 years, starting as a carer. Over the years I have gained experience along the way and progressed as I learned the different roles.
I am the Registered Manager for Bridgewater Home Care Wigan, with a focus on providing high quality, person-centred care to all.
Jen MillsJob Title Care CoordinatorJoined 2019
Jen has been part of the Bridgewater Family for many years, beginning as a Care Specialist, working up to Senior Care Specialist, and is now part of our office team as our Care Coordinator.
Kim FosterJob Title Deputy Care CoordinatorJoined 2019
Kim began with Bridgewater Home Care as a Care Specialist before joining the office team as Deputy Care Coordinator.
Maxine ShackladyJob Title Recruitment and Training ManagerJoined 2014
I've been with Bridgewater Home Care for over 10 years now, and I look after the Recruitment and Training for Bridgewater Home Care Wigan.
Phil EckersleyJob Title Managing DirectorJoined 2010
As a family, we established Bridgewater Home Care because of our own personal experiences of care. We saw a real need for a quality, private home...
As a family, we established Bridgewater Home Care because of our own personal experiences of care. We saw a real need for a quality, private home care service for vulnerable adults in the area, that treated people with dignity and worked around what they wanted as well as their immediate needs.
We are here to change the way in which care is provided and make a real positive impact on the quality of life of local people in the area.
I am extremely happy and appreciative that I have the opportunity to work in the local community, meeting some fantastic people and helping vulnerable adults in the community to maintain their independence with personalised and holistic care in their own homes.
We have a great team of enthusiastic, compassionate and nurturing Care Specialists who encourage, stimulate and assist our clients with an array of varied activities, from companionship and home help to personal care and live-in care.
You can feel confident that will be supported by our friendly and professional team throughout your journey – we are always here to help.
Olivia CrawfordJob Title Marketing ManagerJoined 2020
I joined Bridgewater Home Care (and the care industry) in 2020 after a career in the accountancy world. It was a big change of direction for me, but...
I joined Bridgewater Home Care (and the care industry) in 2020 after a career in the accountancy world. It was a big change of direction for me, but I love working alongside the Bridgewater Family and helping to deliver a service that means so much to those in our local communities.
Frequently Asked Questions about Bridgewater Home Care (Wigan)
How many Carers does Bridgewater Home Care (Wigan) employ?
Bridgewater Home Care (Wigan) employs 49 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bridgewater Home Care (Wigan) to verify any information. View our terms and conditions. Bridgewater Home Care (Wigan) has an Enhanced Service -what an Enhanced Service includes.
