Unicare Devon (Newton Abbot)

145 Queen Street, Newton Abbot TQ12 2BN

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Unicare Devon (Newton Abbot)

Group : Unicare Devon

Person in charge: John Powell (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Overview of Review Score

The Review Score of 7.5 out of 10 for Unicare Devon (Newton Abbot) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Unicare Devon (Newton Abbot) in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 12 positive Reviews in the last 48 months. (A 48 month period has been used as there were no positive reviews in the last 24 months)

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for Unicare Devon (Newton Abbot) is calculated as follows: ( (69 Excellents x 5) + (3 Goods x 4) ) ÷ 72 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Unicare Devon (Newton Abbot) is based on 12 positive Reviews in the last 48 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5 then divided by 2 = 2.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.5 Unicare Devon (Newton Abbot) has a Review Score of 7.5 (7.458) out of 10 and an Average Rating of 5 out of 5 from 12 Reviews over all time

Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Unicare Devon (Newton Abbot)?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Unicare Devon (Newton Abbot)

  • Client / Service User
    5
  • Son of Client/Service User
    3
  • Husband of Client/Service User
    2
  • Brother of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more
Average Rating:  Average rating  5 out of 5

Care of my mother became very difficult when the previous agency withdrew from providing residential help. Unicare, from the beginning, proved a God-send and met with all the demands that my mother's dementia and frailty presented. They provided the most professional care when all the other care provision
proved completely inadequate.
I cannot thank the Unicare team enough.

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John Powell, MD at Unicare Devon (Newton Abbot) responded to this review on 06 Apr 2017:

Thank you so very much for taking the time to write this, we hope all is well.

Average Rating:  Average rating  5 out of 5

I found all the staff that came to the house to care for mum were very caring and thoughtful. Nothing was too much trouble, mum got on really well with all of the staff. It made things so much easier to know that they were coming in to help look after mum. The staff had a laugh with mum, they could
put a smile on her face.

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John powell, Md at Unicare Devon (Newton Abbot) responded to this review on 27 Apr 2016:

Thank you Paul ... I'm sure I'll see you soon.

Average Rating:  Average rating  5 out of 5

I am very happy with the service that I receive from this agency. They are very professional and all the carers are brilliant. I only have to ask for help with something and it is done.They are so friendly that they feel more like members of the family.

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John Powell, MD at Unicare Devon (Newton Abbot) responded to this review on 25 Apr 2016:

Hi Jackie we find it a pleasure to see and help you

Speak soon

Average Rating:  Average rating  5 out of 5

I am extremely impressed with the professional service my wife receives. The carers are very friendly and nothing is too much trouble. They always make sure that she is happy with everything before they leave and ask if she needs anything else.

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John Powell, MD at Unicare Devon (Newton Abbot) responded to this review on 25 Apr 2016:

Thank you Robert aka razzi bee -- very kind.

Average Rating:  Average rating  5 out of 5

An incident happened this week when my brother was suffering from a water infection, unknown to anyone at the time. The carer for that day came to visit and found my brother out of sorts, called us and the office who in turn called his G.P problem solved! It's nice to know he is in safe hands.

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John Powell, Md at Unicare Devon (Newton Abbot) responded to this review on 19 Apr 2016:

Thank you for your kind comments ...

Average Rating:  Average rating  5 out of 5

Unicare were so supportive to both my husband and myself. The carers were amazing and ensured that my husband was so well cared for. They even regularly checked that any jobs needed doing for me were done. I am so very thankful to both the carers and the office team for looking after us both.

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J powell, Md at Unicare Devon (Newton Abbot) responded to this review on 01 Feb 2016:

Thank you Sue

Average Rating:  Average rating  4.8 out of 5

My wife has received care from Unicare for 3 years. The carers have always been very friendly, helpful, considerate and caring. During the past 2 years I have also been unwell and having their help has been a great support to me as well. The office staff are very helpful also, as at times we have needed
extra help and they have always tried to accommodate this.

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John powell, Md at Unicare Devon (Newton Abbot) responded to this review on 12 Jan 2016:

Thank you Richard very kind
...John

Average Rating:  Average rating  5 out of 5

It’s almost two years now that I have been receiving care from Unicare, I have had no problems with any member of the care team or the office staff, I have been more than happy with every member of staff, I’m usually first on at 07.00 am, their staff no matter how much sleep they have had the night
before I find them happy to care for me with a smile and a joke.

Last year was a sad one at Unicare a lot of the most senior staff found work elsewhere but Unicare have don’t everything possible to find replacements for those who left. Still it was sad for myself being on my own now they became friends, always cheerful, no matter what was going on in their private lives they seemed able to have a laugh and a joke with me which I’m sure at time’s the last thing they needed was a joke.

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John powell, MD at Unicare Devon (Newton Abbot) responded to this review on 07 Jan 2016:

Thank you Mike for taking the time to review Unicare Devon. .....see you soon

Average Rating:  Average rating  5 out of 5

Fantastic staff, all caring, friendly and trustworthy.
The office staff are exactly the same. I highly recommend this company. They genuinely care about their clients and they arrive when they are supposed to. I have never felt uncomfortable with any staff member and get regular carers so I can
build a rapport with them. This is so wonderful as my condition makes me very anxious if someone I don't know arrives to help me.

I get my help paid for by social services but if I had to pay for my care I would only have Unicare Devon. They are the best and I cannot recommend them highly enough.

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John Powell, MD at Unicare Devon (Newton Abbot) responded to this review on 06 Jan 2016:

Hi Lisa thank you very much and we will see you soon ... Unicare

Average Rating:  Average rating  4.7 out of 5

I have been a client of Unicare since I had Chemotherapy over four years ago. A very caring company you with high quality staff who are willing to support you. They have helped me through various health problems and I am now receiving care after breaking my leg whilst I was visiting my daughter in Buckinghamshire.
The hospital treating me phoned Unicare to arrange a care package and they were very impressed by by the ' can do' attitude of the office staff.

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John Powell, MD at Unicare Devon (Newton Abbot) responded to this review on 06 Jan 2016:

Mary thank you so much, see you soon

Average Rating:  Average rating  5 out of 5

They provide a great level of care and accommodate me to a very high standard. I know I'm hard work being wheelchair bound with MS, but all the staff cope extremely well with helping me. They visit me 4 times a day. I'm very grateful.

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Average Rating:  Average rating  5 out of 5

My mother has been a client of Unicare since the beginning really, after having to start a new care provider following a prolonged hospital stay.
We can only say after this period of time the care is the best we have received, the carers are well trained and always willing to do that little bit extra
to fulfill the client's needs, should there be any issues then someone is at hand to deal with these. All carers have the skills and practical know how to engage with my mum and she also gets a good chat and cuddle too. Thank you Unicare.

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John Powell, MD at Unicare Devon (Newton Abbot) responded to this review on 06 Jan 2016:

Hi Tim
Thank you for your kind words

Unicare Devon Team

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Performance

Care Quality Commission (CQC) Rating

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

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Awards / Recognitions

April 2016

Top 10 Home Care Groups 2016

Recipient: Unicare Devon

Date: Friday 01 Apr 2016

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