Bluebird Care Medway has a Review Score of 9.9 (9.908) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebird Care Medway has 49 reviews.
5.0 out of 5
We're absolutely over the moon reading your review - thank you so much! Knowing that both our carers and office staff have made such a positive difference for you and your parents truly means everything to us. It's a real privilege to support you through this stage, and we'll continue giving our all to make things that little bit easier every day.
5.0 out of 5
Hi Charlotte,Thank you so much for your lovely review and recommendation. We're delighted to hear how well the team have supported you and your daughter, and that you feel were always responsive.Ive had the pleasure of meeting your daughter myself shes such a lovely young person and it means a lot to know were making a positive difference for her and for you. Well be sure to share your kind words with the whole team, who will be so pleased to hear them.
5.0 out of 5
Thank you so much for your kind words. We're delighted to hear that our team was able to support you quickly during a difficult time. Providing compassionate, responsive care, especially when it's most needed. It's great to know that our presence brought comfort and helped your loved one remain at home. We'll be sure to pass your appreciation on to the team involved. Thank you again for taking the time to share your experience.
5.0 out of 5
Thank you so much for your lovely feedback. We're so pleased to hear how much of a positive difference our care has made for both your mum and your family. It's wonderful that your mum has connected so well with her carer and sees her as a friend, continuity really does make all the difference, especially with Alzheimer's.We're proud to be supporting you and truly grateful for your kind words about our team and service.
5.0 out of 5
Thank you so much for your kind words and thoughtful review. We're absolutely delighted to hear that you've been pleased with the service we provide. Our carers take great pride in their work, and it means a lot to know that their efforts are appreciated. We're also glad the office team has been helpful and responsive when needed. Thank you again!
5.0 out of 5
Thank you so much. I've had the pleasure of meeting your son myself - I can honestly say the team always speak so highly of him. We really appreciate your kind words about Bluebird - it means a lot to us all. Thanks, Sean
5.0 out of 5
Thanks so much for the lovely review and kind words on behalf of Bob - he's a favourite with many of our team! We're really proud to support him and glad to hear you've witness how amazing the team are!Thanks, Sean
5.0 out of 5
Dear Jo,Thank you so much for your thoughtful review. We can only imagine how challenging it must be to support your mum from overseas, and we're really glad to know that we've been able to make things a little easier for both of you.It means a great deal to us that you feel confident in the care your mum is receiving. We always aims to be caring, reliable, and responsive, and it's lovely to know that this has made a difference for you and your family.We'll make sure your message is shared with everyone involved. Thank you again for your trust and recommendation.Best regards, Sean
5.0 out of 5
Thank you very much for taking the time to write your review. We are delighted you are happy with our services.
5.0 out of 5
Thank you so much for taking the time to write your review, it is very much appreciated, we aim to provide a premium service to all our customers and so happy we been successful in doing so.
5.0 out of 5
Thank you so much for taking the time to write a review, we are so pleased that our care staff are making a great impression on Dad and that we are making his day so much better. That's absolutely fantastic.
5.0 out of 5
Thank you so much for taking the time to write your review. We are so happy to know you are pleased with the service we provide.
5.0 out of 5
Thank you kindly for taking the time to write your review. We appreciate your understanding of the challenges we face with logistics and the roads as they currently are at the moment. We strive to give the best services possible in a professional and caring way for all our customers and are happy to be recognised by everyone involved.
5.0 out of 5
It's heartening to hear such positive feedback about your experience with Bluebird Care! We greatly appreciate your kind words and are thrilled to know that our services have been instrumental in supporting both you and your husband over the past two years. Thank you for placing your trust in Bluebird Care. We're here for you whenever you need us. Many Thanks.
5.0 out of 5
Thank you very much for taking the time to write your review. We are so happy that we have put your mind at rest and Mum is getting the care she needs. Thank you.
5.0 out of 5
Thank you so much for taking the time to write your review, we are so pleased mum is able to stay in her own home and in the care of Bluebird carers and that this gives you peace of mind. Our care team are very caring and supportive and this is so important to providing a good service.
5.0 out of 5
Thank you for taking the time to write a review we are so happy your care is working well and you are satisfied with the our services, this is great to hear.
5.0 out of 5
Thank you so much for taking the time to write your review, we value your appreciation. Our staff as always caring professionals and how lovely their arrival is greatly received.
5.0 out of 5
Thank you so much for taking the time to write your review, we always will do our best to maintain independence for our clients and support them in what ever way we can.
4.0 out of 5
Thank you for taking the time to write your review. We are happy the service has been supportive to you both. We pride ourselves on good quality care.
The Review Score of 9.9 (9.908) out of 10 for Bluebird Care Medway is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Medway is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Lorraine joined Bluebird Care Medway, in June 2012 as a Community Care Worker, and worked for almost 4 years in the community.
Through the company’s career pathway, she became a Care Mentor in December 2014.
From her role as a Care Worker and Mentor including her previous experience in child protection and safeguarding, continuing on the career pathway Lorraine then gained promotion in 2015, to Support Supervisor for our customers and was responsible for all aspects of customer care and support.
Her previous career had always been in company business and management, giving her a wealth of knowledge, intuition, and relative skills to carry out her scope of duties and responsibilities professionally within her roles at Bluebird Care.
Promotion again followed to Deputy Head of Care in February 2017, further congratulations to Lorraine from May 2019 when she was promoted again to Head of Care.
Lorraine celebrated 10 years with the company in 2022, with the management and her colleagues for her long service.
Becoming our Registered Manager in 2023 is a recognition for her loyalty and hard work, Lorraine is always supportive of the care staff and office teams, leading and guiding them to promote the best customer experiences.
Her spare time is taken up with her family and several grandchildren, she also enjoys walking, cooking and travelling.
Catherine actually started working for Bluebird Care (Medway) as a Care Assistant in 2014. In February 2018, she was promoted to Care Coordinator.
She has organised Dementia Friendly Musical Evenings for Bluebird Care (Medway and Swale) and raised over £900 for the Alzheimer's Association.
Catherine is the very proud mother of ten-year-old Daisy and together they are part of the West End Wednesdays Singers.
In her spare time, she enjoys cooking, visiting the theatre and shopping!
Amy joined Bluebird Care (Medway) in March 2015 as a Care Assistant. Her constant good conduct, devotion to customers and commitment to her caring role secured her promotion in February 2017 to Care Mentor and at the end of March 2018, Amy gained a further promotion to Support Supervisor and works in the office for three days per week.
Amy was shortlisted for a Bluebird Care national award in 2017. She even went through to the finals having won Carer of the Year for the South East region. Well done Amy!
From November 2019, Amy's role as Support Supervisor changed to Training Supervisor with her having the sole responsibility for the training of new Care Workers in both the Medway area and the Swale area.
Lynsey has worked within the care sector since 2004 in various settings including care homes, a school, a private care job and community care. She changed from her previous career so that she could do a job that helps people and would be rewarding.
She stated that:
'I love my job and enjoy the variety, as of course, everyone is unique!'
Lynsey gained her NVQ level 2 in Health and Social Care in 2007 and Level 3 Diploma in Health and Social Care in 2015. She is also a qualified teaching assistant and school support worker, fully trained in child protection.
In October 2016 she was promoted to the role of Care Mentor which she really enjoys, supporting new employees and her Bluebird Care colleagues.
Lynsey gained another promotion in March 2017 to Support Supervisor and assists in the office one day per week where the main responsibility in her role is quality compliance.
Lynsey is an animal lover and has a menage of pets at home, cats, dogs, and a tortoise, she likes to keep busy!
Charmaine joined Bluebird Care as a community carer, in July 2021, bringing with her the experience of working in care homes for some time and recently completing her NVQ L4 in Health & Social Care.
She has progressed through our career pathway and took the role of Support Supervisor joining the office team in May 2022.
Charmaine has said that caring is her passion and the most rewarding job. but outside of work Charmaine enjoys spending time with her family and friends and loves to shop.
Jade started working for Bluebird Care in 2018 as a community carer. She has progressed through our career pathway to joining the office team as the Support Supervisor for Recruitment in 2022.
After a short while moved over to existing customers, and her responsibilities were updating and reviewing our existing clients' care packages, and making sure everything was up-to-date and specific to their needs.
In 2023 Jade moved over to Carer Support Supervisor looking after all our care staff.
When Jade is not working for Bluebird Care she works part-time in a nursery as a support worker with young children.
In her spare time, she loves being with her Dad who is a great support to her and her two young children, who keep her busy.
I have worked for Bluebird Care since 2017.
I love my job, caring for those who need extra assistance or for those who just like a friendly chat.
It's the most rewarding job, just to see people's smiles and gratitude for the smallest of things we do.
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