Bluebird Care Medway has a Review Score of 9.9 (9.908) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebird Care Medway has 49 reviews.
5.0 out of 5
Thank you so much for taking the time to write your review. We always strive to be professional and caring and to promote our values and services, we are very proud of our care team.
5.0 out of 5
Thank you so much for taking the time to write your review, your feedback is very much appreciated. We aim to provide a valued service to our customers wherever needed, so happy to be of help to you.
5.0 out of 5
Thank you so much for taking the time to write this review, we are very happy to be of service, such a lovely compliment for our staff too. We pride ourselves on providing a caring and professional way.
5.0 out of 5
Thank you so much for taking the time to write a review. We were happy to have been a help when needed.
5.0 out of 5
Thank you for taking the time to write your review. We always strive to give 100% and all our staff are caring and professional to be able to provide the care and support Mum needs. So happy to be of service.
4.0 out of 5
Thank you for taking the time to write your review, we appreciate your feedback. We always want to do our best for our customers and support families also, in caring for their loved ones, we are happy to be of service.
5.0 out of 5
We very much aim for high standards and appreciate the recognition that you are happy with the services received for your dad. Thank you very much for taking the time to write your review.
5.0 out of 5
Thank you very much for taking the time to write a review, we aim to provide an excellent service to our customers. We have a great team and we are always happy to help.
5.0 out of 5
Thank you so much for taking the time to write your review, we are very happy you are very satisfied with our services. Our mission and values are all centred around providing the best possible care.
4.0 out of 5
Thank you so much for taking the time to write your review. We will always strive to provide a first-class service to you and value your feedback. We are very pleased you are overall happy with our service and particularly that our staff are caring and treat you with dignity and respect.
5.0 out of 5
We thank you on behalf of our team for your complimentary review, we aim to provide a first-class experience of care and are happy to have been of service to you.
5.0 out of 5
4.0 out of 5
Thank you so much for taking the time to write your review, we will always strive to give the best care to our clients and are very proud of our care staff. We are happy to have been of service to Mum and wish her well.
5.0 out of 5
Thank you so much for taking the time to write this review, we pride ourselves on working with our clients to engage and support with them to achieve the best possible care. We are happy to be of service.
4.0 out of 5
Thank you for taking the time to write your review; we appreciate your feedback and are happy to be of service.
3.0 out of 5
Thank you for taking the time to assist one of our customers. We are always seeking to provide a valuable service to our customers and are pleased you are happy with our care staff.
5.0 out of 5
Thank you for taking the time to write a review. We are happy the service provided by our staff gave confidence to yourselves as a family, that Mum would be well cared for. We will pass on your compliments to all the staff, it is very much appreciated. Thank you.
5.0 out of 5
Thank you so much for taking the time to write a review. We will pass your commendation on to the carer in question, we very much appreciate it. We do our very best for all our customers so thank you again and happy to be of service.
5.0 out of 5
Thank you for taking the time to write a review. We are happy you are receiving a good service and satisfied with the care you receive.
5.0 out of 5
Thank you for taking the time to complete your review. We are very happy you are satisfied with our services and we have managed to change Dad's mind about having care. It is fantastic to hear we have made him giggle and is enjoying the company of his carer.
The Review Score of 9.9 (9.908) out of 10 for Bluebird Care Medway is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Medway is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Lorraine joined Bluebird Care Medway, in June 2012 as a Community Care Worker, and worked for almost 4 years in the community.
Through the company’s career pathway, she became a Care Mentor in December 2014.
From her role as a Care Worker and Mentor including her previous experience in child protection and safeguarding, continuing on the career pathway Lorraine then gained promotion in 2015, to Support Supervisor for our customers and was responsible for all aspects of customer care and support.
Her previous career had always been in company business and management, giving her a wealth of knowledge, intuition, and relative skills to carry out her scope of duties and responsibilities professionally within her roles at Bluebird Care.
Promotion again followed to Deputy Head of Care in February 2017, further congratulations to Lorraine from May 2019 when she was promoted again to Head of Care.
Lorraine celebrated 10 years with the company in 2022, with the management and her colleagues for her long service.
Becoming our Registered Manager in 2023 is a recognition for her loyalty and hard work, Lorraine is always supportive of the care staff and office teams, leading and guiding them to promote the best customer experiences.
Her spare time is taken up with her family and several grandchildren, she also enjoys walking, cooking and travelling.
Catherine actually started working for Bluebird Care (Medway) as a Care Assistant in 2014. In February 2018, she was promoted to Care Coordinator.
She has organised Dementia Friendly Musical Evenings for Bluebird Care (Medway and Swale) and raised over £900 for the Alzheimer's Association.
Catherine is the very proud mother of ten-year-old Daisy and together they are part of the West End Wednesdays Singers.
In her spare time, she enjoys cooking, visiting the theatre and shopping!
Amy joined Bluebird Care (Medway) in March 2015 as a Care Assistant. Her constant good conduct, devotion to customers and commitment to her caring role secured her promotion in February 2017 to Care Mentor and at the end of March 2018, Amy gained a further promotion to Support Supervisor and works in the office for three days per week.
Amy was shortlisted for a Bluebird Care national award in 2017. She even went through to the finals having won Carer of the Year for the South East region. Well done Amy!
From November 2019, Amy's role as Support Supervisor changed to Training Supervisor with her having the sole responsibility for the training of new Care Workers in both the Medway area and the Swale area.
Lynsey has worked within the care sector since 2004 in various settings including care homes, a school, a private care job and community care. She changed from her previous career so that she could do a job that helps people and would be rewarding.
She stated that:
'I love my job and enjoy the variety, as of course, everyone is unique!'
Lynsey gained her NVQ level 2 in Health and Social Care in 2007 and Level 3 Diploma in Health and Social Care in 2015. She is also a qualified teaching assistant and school support worker, fully trained in child protection.
In October 2016 she was promoted to the role of Care Mentor which she really enjoys, supporting new employees and her Bluebird Care colleagues.
Lynsey gained another promotion in March 2017 to Support Supervisor and assists in the office one day per week where the main responsibility in her role is quality compliance.
Lynsey is an animal lover and has a menage of pets at home, cats, dogs, and a tortoise, she likes to keep busy!
Charmaine joined Bluebird Care as a community carer, in July 2021, bringing with her the experience of working in care homes for some time and recently completing her NVQ L4 in Health & Social Care.
She has progressed through our career pathway and took the role of Support Supervisor joining the office team in May 2022.
Charmaine has said that caring is her passion and the most rewarding job. but outside of work Charmaine enjoys spending time with her family and friends and loves to shop.
Jade started working for Bluebird Care in 2018 as a community carer. She has progressed through our career pathway to joining the office team as the Support Supervisor for Recruitment in 2022.
After a short while moved over to existing customers, and her responsibilities were updating and reviewing our existing clients' care packages, and making sure everything was up-to-date and specific to their needs.
In 2023 Jade moved over to Carer Support Supervisor looking after all our care staff.
When Jade is not working for Bluebird Care she works part-time in a nursery as a support worker with young children.
In her spare time, she loves being with her Dad who is a great support to her and her two young children, who keep her busy.
I have worked for Bluebird Care since 2017.
I love my job, caring for those who need extra assistance or for those who just like a friendly chat.
It's the most rewarding job, just to see people's smiles and gratitude for the smallest of things we do.
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