Bluebird Care Medway

Hamilton House, 84-86 High Street, Gillingham ME8 7JH
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9.9 49 Reviews
  • Bluebird Care Medway, Gillingham
Bluebird Care (Medway) tailor care services to the preferences of each client, helping them to make the most of life in the comforts of their own homes.

Versatile home care and support services include live-in care, with each professional looking to build strong relationships with clients and their loved ones, enabling them to progress with compassion and understanding.

The provider demonstrates a commitment to independent living and undertakes robust recruitment practices.
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Care Provided by Bluebird Care Medway

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Jordan Byrne (Director)

Bluebird Care Medway Reviews (49)

9.9

Bluebird Care Medway has a Review Score of 9.9 (9.908) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebird Care Medway has 49 reviews.

Overall Experience
  • 40
  • 7
  • 1
  • 1
  • 0
Date Published
  • 49
  • 9
  • 11
  • 20
  • 29
Reviewer Connection to Bluebird Care Medway
  • 19
  • 14
  • 6
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 49, showing 41-49
Review from Paula S (Client) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at the end of the telephone are always helpful, patient, and demonstrate empathy, they and the management team alike. I am aware of the pressure the team is under and yet management has done everything they can to provide regular call times and the same carers (to support me in planning medication
and appointments etc and prevent the need to keep repeating the support I need). The carers are amazing, extremely helpful, caring and take notice of what I need, and go above and beyond. I feel relaxed in their company (needed for personal care, I feel) and always at ease and never rushed or awkward. They are a credit to Bluebird. Thank you.
Reply from Lorraine Crawley, Marketing at Bluebird Care Medway

Thank you for taking the time to write such a lovely review. We do try to give the best possible service to our clients and are so happy your experience is a positive one.
Your compliments will be passed onto all the team, it is very much appreciated. Thanks again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Luke H (Client) assisted by family/friend published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care is provided by the carer but feel management could be better as communications are not always relayed to the carer. Also, I think 28 days cancellation charges are a bit extreme.
Reply from Lorraine Crawley, Marketing at Bluebird Care Medway

Thank you for taking the time to write a review, and complimenting our care staff for their excellent care and support given to you. We will graciously pass this on to them.
We do strive to provide all our staff and customers with up to minute information as much as possible, however, at times messages may not get through on time for various reasons, which can be frustrating for all concerned. We can only apologise if this does happen.
As in all the contractual obligations agreed at the start of our service, our T&C's do require a 28 day notice period of cancellation.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from N B (Son-in-law of Client) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was in need of a haircut. On the week commencing 6/7/2021, I spoke to mum's companion about getting mums hair cut and she agreed that it was a good idea. I aks her if she would take a photo of mum showing mums hairstyle with her which she did and mum had an excellent haircut.
Reply from Lorraine Crawley, Marketing at Bluebird Care Medway

It was lovely that we could make this happen for her and she is happy and feels great.


Thank you for taking the time to write your review we do really appreciate it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jill B (Daughter of Client) published on 15 June 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Bluebird don't care.
The final bill was received by the family after the loss of our father, who received Bluebird "care". We asked for time to pay as the house was being sold, this was granted.
The letter contained not one single expression of condolence, instead, the bill was inaccurate and overcharged.
Our reply was returned to Bluebird asking them to check invoices and monies received again.
Bluebird replied with a new (correct) invoice, but with no acknowledgement or apology of their original mistake and still, no condolences to a bereaved family, and no information was given on ways to pay the bill. Instead, it demanded payment within 7 days or would be referred to Company Solicitor and admin and interest charges were to be added.
All we wanted was a correct bill, some compassion, and an apology for the original incorrect bill. We have always been prepared to pay what was due.
An unprofessional, uncaring way to conduct business.
Beware - Bluebird don't care.
Reply from Lorraine Crawley, Marketing at Bluebird Care Medway

We are extremely sorry your experience with our company's financial department was found to be uncaring and unsatisfactory. On looking into this review further, I can only say the company have followed the procedure in such matters.
The passing of your father and a valued client was very sadly received and condolences given on receiving this information at the time. However, the service of our care given by our staff was always very caring and professional at all times.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from M C (Wife of Client) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my husband and myself are overwhelmed with the Bluebird team where nothing is too much trouble. It is also refreshing to see the younger generation both male/female taking and participating in this type of work. I, the patient's wife, was thinking 'Oh I can manage to look after my husband, he was
sleeping most of the day' but after only two weeks of trying and finding enough was enough we welcomed the company and relief that Bluebird has given us. So lucky.
Reply from Lorraine Crawley, Marketing at Bluebird Care Medway

Thank you so much for taking the time to write a review, we are happy to be able to support you both.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Daughter of Client) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good service and very good support for my mum. Whenever I have a query or question the staff always respond promptly. Because of Mum's memory, they are fully aware that Mum and I prefer known carers and they always support this whenever possible. The only negative is the openPASS app doesn't always
work in a poor signal area and not available for me outside my Mum's home unless I pay monthly.
Reply from Lorraine Crawley, Marketing at Bluebird Care Medway

We are happy to be of support to Mum and thank you for taking the time to write your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hannah O (Client) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the ease of working with the carer provided. She was able to do some of the jobs around the house which I am unable to do. It would be good if I could have the same carer whenever possible, due to the time taken to acquaint carer with the layout of my home in only a 2-hour slot.
Reply from Lorraine Crawley, Marketing at Bluebird Care Medway

Thank you so much for taking the time to complete this survey, we appreciate your positive feedback. We do try to give our customers the very best service we can.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine R (Daughter of Client) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We approached Bluebird Care as a family in crisis. Dad had been awake most of the night for weeks. On contacting your service, we received compassion and respect from the very first phone call. Night care was in place from 48 hours after that call. The care dad received was professional and preserved
with dignity. He was given the respect to make what limited choices he could. I can't thank you enough. You enabled us to keep him at home until his death.
Reply from Lorraine Crawley, Marketing at Bluebird Care Medway

Hi Christine
Thank you so much for the lovely review and this is very much appreciated, we try our best to give our customers a very caring and supportive experience. So happy to have been of assistance and thank you for your time.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Daughter of Client) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely impressed with the service provided. One carer was excellent as our waking night carer, and Mum felt confident and able to sleep safely.
Reply from Lorraine Crawley, Marketing at Bluebird Care Medway

Thank you kindly for taking the time to send in your review, we are happy to have been able to help you. Kind regards Bluebird Care Medway.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Bluebird Care Medway is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Bluebird Care Medway is calculated as follows: ( (109 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Medway is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (7)

Lorraine

Lorraine Crawley

Job Title: Registered Manager Head of Care and Support Joined: 2012

Lorraine joined Bluebird Care Medway, in June 2012 as a Community Care Worker, and worked for almost 4 years in the community.


Through the company’s career pathway, she became a Care Mentor in December 2014.


From her role as a Care Worker and Mentor including her previous experience in child protection and safeguarding, continuing on the career pathway Lorraine then gained promotion in 2015, to Support Supervisor for our customers and was responsible for all aspects of customer care and support.
 
Her previous career had always been in company business and management, giving her a wealth of knowledge, intuition, and relative skills to carry out her scope of duties and responsibilities professionally within her roles at Bluebird Care.


Promotion again followed to Deputy Head of Care in February 2017, further congratulations to Lorraine from May 2019 when she was promoted again to Head of Care.


Lorraine celebrated 10 years with the company in 2022, with the management and her colleagues for her long service.


Becoming our Registered Manager in 2023 is a recognition for her loyalty and hard work, Lorraine is always supportive of the care staff and office teams, leading and guiding them to promote the best customer experiences.


Her spare time is taken up with her family and several grandchildren, she also enjoys walking, cooking and travelling.

Catherine

Catherine Randall

Job Title: Care Co-ordinator Joined: 2014

Catherine actually started working for Bluebird Care (Medway) as a Care Assistant in 2014.  In February 2018, she was promoted to Care Coordinator. 


She has organised Dementia Friendly Musical Evenings for Bluebird Care (Medway and Swale) and raised over £900 for the Alzheimer's Association.  


Catherine is the very proud mother of ten-year-old Daisy and together they are part of the West End Wednesdays Singers.  


In her spare time, she enjoys cooking, visiting the theatre and shopping!

Amy

Amy Edwards

Job Title: Training Manager Joined: 2015

Amy joined Bluebird Care (Medway) in March 2015 as a Care Assistant. Her constant good conduct, devotion to customers and commitment to her caring role secured her promotion in February 2017 to Care Mentor and at the end of March 2018, Amy gained a further promotion to Support Supervisor and works in the office for three days per week.


Amy was shortlisted for a Bluebird Care national award in 2017.  She even went through to the finals having won Carer of the Year for the South East region. Well done Amy!


From November 2019, Amy's role as Support Supervisor changed to Training Supervisor with her having the sole responsibility for the training of new Care Workers in both the Medway area and the Swale area.

Lynsey

Lynsey Burton

Job Title: Compliance Support Supervisor Joined: 2004

Lynsey has worked within the care sector since 2004 in various settings including care homes, a school, a private care job and community care. She changed from her previous career so that she could do a job that helps people and would be rewarding.


She stated that:


'I love my job and enjoy the variety, as of course, everyone is unique!'


Lynsey gained her NVQ level 2 in Health and Social Care in 2007 and Level 3 Diploma in Health and Social Care in 2015. She is also a qualified teaching assistant and school support worker, fully trained in child protection.


In October 2016 she was promoted to the role of Care Mentor which she really enjoys, supporting new employees and her Bluebird Care colleagues.


Lynsey gained another promotion in March 2017 to Support Supervisor and assists in the office one day per week where the main responsibility in her role is quality compliance.


Lynsey is an animal lover and has a menage of pets at home, cats, dogs, and a tortoise, she likes to keep busy!

Charmaine

Charmaine Whitbread

Job Title: Lead Customer Supervisor Joined: 2021

Charmaine joined Bluebird Care as a community carer, in July 2021, bringing with her the experience of working in care homes for some time and recently completing her NVQ L4 in Health & Social Care.


She has progressed through our career pathway and took the role of Support Supervisor joining the office team in May 2022.


Charmaine has said that caring is her passion and the most rewarding job. but outside of work Charmaine enjoys spending time with her family and friends and loves to shop.

Jade

Jade Colmer

Job Title: Support Supervisor Joined: 2018

Jade started working for Bluebird Care in 2018 as a community carer. She has progressed through our career pathway to joining the office team as the Support Supervisor for Recruitment in 2022.


After a short while moved over to existing customers, and her responsibilities were updating and reviewing our existing clients' care packages, and making sure everything was up-to-date and specific to their needs.


In 2023 Jade moved over to Carer Support Supervisor looking after all our care staff.


When Jade is not working for Bluebird Care she works part-time in a nursery as a support worker with young children.


In her spare time, she loves being with her Dad who is a great support to her and her two young children, who keep her busy.

Carla

Carla Whitbread

Job Title: Care Champion Joined: 2017

I have worked for Bluebird Care since 2017.


I love my job, caring for those who need extra assistance or for those who just like a friendly chat.


It's the most rewarding job, just to see people's smiles and gratitude for the smallest of things we do.

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