Bluebird Care Reigate

Unit 6 Pilgrims Court, 15-17 West Street, Reigate RH2 9BL
Review Us
9.0 45 Reviews
  • Bluebird Care Reigate, Reigate
Bluebird Care (Reigate) offers both home and live-in care packages which are tailored to the individual. Their person-centered care service helps clients to be self-sufficient and offers peace of mind to friends and loved ones. The provider is passionate that adults with care needs deserve a 'realistic alternative' to moving into residential accommodation.

Home and live-in care packages are organised to assist with daily chores and any mobility issues, helping individuals to feel safe, secure and healthy, getting the most out of life without the stress or upheaval of relocation.

The area that Bluebird Care Reigate covers are as follows:
- Mole Valley District
- Reigate
- Banstead District and Tandridge District
- Redhill and Horley
- Leatherhead
- Dorking and Beare Green
- Caterham
- Oxted
- South Godstone
- Lingfield.
Show Bluebird Care Reigate on the Map

Care Provided by Bluebird Care Reigate

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in Charge

  • Lisa Philips (Care Manager )

Bluebird Care Reigate Reviews (45)

9.0

Bluebird Care Reigate has a Review Score of 9.0 (8.956) out of 10, based on 14 reviews in the last 2 years.
Over all time Bluebird Care Reigate has 45 reviews.

Overall Experience
  • 27
  • 15
  • 2
  • 1
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Date Published
  • 45
  • 3
  • 5
  • 14
  • 31
Reviewer Connection to Bluebird Care Reigate
  • 19
  • 14
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Total of 45, showing 1-20
Review from J H (Daughter of Client) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family has used Bluebird for over 3 years, initially for live in care for parents, and since October 2024 for twice daily visits for my mother.
I have found the office team helpful and responsive. Over the last few months continuity of carers has improved significantly which has had a positive
impact on my mother's well being. Whilst we do understand that staffing changes are sometimes unavoidable, having a regular and familiar care team has been valuable for her and makes such a difference.
The carers who visit regularly are professional, and have a lovely attitude and understanding of how to provide supportive care in the home.
Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care ReigateThank you for taking the time to share your experience and for trusting Bluebird with your family's care over the past three years. It means a great deal to us to have supported both your parents and to continue caring for your mother.
We're especially pleased to hear that you've found our office team helpful and responsive, and that the recent improvements in Care Expert continuity have made a positive difference to your mother's wellbeing. Building a regular and familiar care team is something we continually strive for, as we know how important those trusted relationships are in providing comfortable, supportive care at home.
Your kind comments about the professionalism, attitude, and understanding shown by the Care Experts will be shared with the team - feedback like this truly means a lot to them.
Thank you again for your continued trust and support.
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Review from Helen B (Daughter of Client) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the quality of care and communication that as a family we have received from Bluebird Care. Every carer has been so kind, compassionate and understanding to my mum's needs. Our manager Lynsey has been incredible and supported the decisions we have needed to make, both
with kindness and in a timely way. I can't thank Bluebird Care enough, the quality of care is exceptional.
Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care ReigateThank you so much for taking the time to share such a thoughtful and heartfelt review.
We are truly grateful for your kind words about Bluebird Care. It means a great deal to know that our care experts have made such a positive difference through their kindness, compassion, and understanding of your mum's needs. Providing high-quality, person-centred care is always our priority, and your feedback reassures us that we are achieving this.
Thank you again for your trust and for recommending our services. It is a privilege to support your family, have a wonderful day!
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Review from Chris S (Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mostly satisfactory but better if sometimes they could understand English. Very pleasant & helpful & pleased they will do almost any task if asked. & help with TV.
Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care ReigateThank you for your kind feedback. We're delighted to hear that you found our team pleasant, helpful, and willing to assist with a variety of tasks, including helping with the TV. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with excellent service and will take your feedback on-board. Thank you again, have a lovely rest of your day!
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Review from Mary L (Daughter of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been using Bluebird agency for one month now & is very happy with the care received so far. The carers are efficient & friendly. This week have had the same carer every day, we know this is not always possible but it does help her to have continuity. Very good communication between us & the
office.
Reply from Kate Barry, Director at Bluebird Care ReigateThank you for such a lovely review. We will pass your comments onto the care team
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Review from A H (Client) assisted by family/friend published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to Bluebird I was able to return home from hospital earlier than if left to hospital admin - they efficiently organised a live in carer immediately with a view to a return to my usual visiting carer.
I cannot thank them enough for making the transition seamless offering comfort to both myself
and my family.
Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care ReigateThank you so much for your kind words. We're delighted we could support you in returning home smoothly and provide the reassurance you and your family needed during this transition. Our team always strives to make care arrangements as seamless and comfortable as possible, whether that's organising live-in support or helping you return to your familiar routine with your regular care expert. It's wonderful to hear this made a positive difference for you, and we'll be sure to share your appreciation with the team.
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Review from C D (Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole I am very happy with the care & attention I rec'd from all my carers. If there is a problem I always ring the office and discuss the issue. Usually it is resolved.
I am hoping you can help me with my request. (Phone this week) As I am 90yrs I find I am wanting to have carers I know rather
than a stream of new ones.
Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care ReigateThank you for your kind words and for sharing your experience with our care team. We are delighted to hear that you are happy with the care and attention you receive. Your feedback is invaluable to us, and we appreciate you reaching out whenever there are any concerns-ensuring your comfort and well-being is our top priority. Thank you again for taking the time to complete this review, your feedback has been passed onto the Bluebird Care Reigate team. Have a lovely rest of your day!
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Review from John W (Client) assisted by family/friend published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the visits have been positive experiences.
I've been treated with care, patience, respect & dignity.
We would definitely use your agency again.
Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care ReigateThank you so much for your kind words!We are truly grateful for your feedback and are delighted to hear that your experiences with Bluebird Care has been so positive. Our team is dedicated to providing care, patience, respect, and dignity to all of our customers, and it's wonderful to know that these values shined through during your visits.Thank you once again for choosing Bluebird Care and for taking the time to share your experience!
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Review from C V (Husband of Client) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using Bluebird for about 6 months & have found them remarkably efficient and helpful. I have no adverse criticism to make at all.
Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care ReigateThank you so much for taking the time to share your experience with Bluebird Care! We're delighted to hear that you've found our service efficient and helpful over the past six months. Your kind words mean a lot to our team, who strive to provide the best possible care and support. We truly appreciate your feedback and look forward to continuing to support you!
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Review from M G (Client) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the ticked boxes are satisfactory. An experienced carer is particularly appreciated. All cares are keen to want to be helpful and I enjoy meeting different personalities.
Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care ReigateThank you so much for your kind words and taking the time to share your experience with Bluebird Care. We are delighted to hear that our team has met your expectations and that you appreciate the dedication and experience of our carers. Ensuring that our customers receive the best possible care from compassionate and professional staff is our priority. It's also wonderful to know that you enjoy meeting different personalities within our team. We believe that every carer brings something unique to the service, and we're glad this has made a positive impact on your experience. If there's every anything more we can do to support you, please don't hesitate to let us know. Thank you again for your kind review!
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Review from Frank d (Client) published on 23 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My wife, who has Parkinson's Disease and I have been using the service of Bluebird Reigate since March 2024. The carers who have been sent to us have been in general been providing excellent services. The rostering services of the office staff in Reigate have been (sometimes very) disappointing. The
office schedulers and supervisors seem to be uninterested in updating the database properly. So the timing and scheduling of the visits have been erratic and the staff in the office seem to be unaware of the concept of client satisfaction. Simply put: they are blunt. Not aware of the software modules the Reigate Bluebird is using. The 'pass programme' seems to provide functionality for proper planning and minimizing travel time. But the schedule is week in week out chaotic. There is a lot of 'management by exception' to correct for inadequate inputs in and insufficient quality control of the output of in the database. A real time and chronic planning disaster!
Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care ReigateThank you for taking the time to share your feedback about your experience with Bluebird Care Reigate. We truly appreciate your review, we are delighted to know that the care provided by our care assistants has been good. Ensuring high-quality care for your wife is our top priority, and we are pleased to hear that our care assistants are meeting your expectations in this regard. We are sorry to hear about the challenges you've faced with our scheduling services, we will feed this review onto the relevant team to be investigated. Thank you!
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Review from E C (Client) assisted by family/friend published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The help given is very much appreciated. The staff standards vary: one or two are excellent, others are good.
1) It would help to know in advance which staff member is scheduled as cleaning/ironing jobs etc. suite some staff better than others.
2) It would also be helpful to establish a regular time
for every visit so that we can establish a regular routine at our end. Realise this may not be possible due to emergencies etc.
Overall, the help given by Bluebird Care is helpful and appreciated.
Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care ReigateThank you for your valuable feedback and for sharing your experience with Bluebird Care. We are pleased to hear that the help provided by our team is appreciated and beneficial to you. We take your comment, your feedback seriously and will continue to work on maintaining and improving the quality of our care, we have passed your feedback on to the care manager who will be in touch with you. Your feedback is invaluable to us as we strive to improve our services. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.
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Review from W P (Client) assisted by family/friend published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most carers are conscientious and helpful. Some do not wear aprons; one doesn't remove her coat; one caused a traffic jam by parking carelessly and annoyed the neighbours!
Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care ReigateThank you for taking the time to leave Bluebird Care Reigate a review. Your feedback is appreciated in helping us provide the best possible care. Thank you for bringing these matters to our attention and we look forward to continuing to serve you with the high standards you expect from us. Thank you again, have a lovely day!
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Review from Paula G (Client) assisted by family/friend published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care staff have been very good and kind. In particular, one carer has become a regular carer and knows my needs very well.
The members of staff in the office have been very helpful in liaising with doctors, nurses and the hospital.
Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care ReigateThank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.
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Review from Mary S (Daughter of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, we have been happy with the service. It has not been ideal having so many different carers as my stepfather has to repeat what is required. All the carers have been very pleasant.
Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care ReigateThank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.
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Review from P D (Wife of Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The provision of carers without cars caused most upset as we are not near a good bus route and a good railway station. The concern if they were late?! Especially as they come from Croydon and further distances, which seemed weird. We only had one unsatisfactory carer who did not come prepared to give
care on his only night! Made himself off to bed!
Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care ReigateThank you for taking the time to leave us a review, we truly appreciate your feedback. We are constantly striving to enhance our service, and your insights are invaluable in helping us achieve that goal. Your satisfaction is our top priority, and we appreciate your contribution to our ongoing efforts to provide an outstanding experience for everyone. Thank you again for choosing Bluebird Care.
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Review from K F (Daughter of Client) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers at Bluebird Care agency have been caring for my mum for 6 months. Her needs are met with respect and kindness.
Any concerns are dealt with quickly and with understanding. If they have any concerns about my mum I am informed quickly. I would be happy to recommend the carers who see my mum.
They are reliable and proactive.
Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care ReigateThank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had a positive experience with our service. Your kind words are truly appreciated and serve as motivation for our team.
If you ever have any further feedback or if there's anything we can do to enhance your experience, please don't hesitate to reach out.
Once again, thank you for choosing Bluebird Care and your feedback.
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Review from M C (Friend of Client) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As you know, I am away, but my sister and client have both said how happy they are with the carer. I am delighted as I am able to relax and enjoy my break. I understand that the carer is very respectful, she is maintaining personal care to a high standard, she is providing meals which I understand are
being enjoyed, and their recreational periods also seem to be of similar liking.
I believe that the carer is maintaining the exercises advised by the therapist, which is very important.
Although the carer is relatively new, she has, in this short time, proven to be very competent, caring, polite and altogether an asset to your agency.
Reply from Lauren Wiggins, Digital Marketing Manager at Bluebird Care ReigateThank you for your feedback. We're so pleased to hear that you are happy with the care being provided. Please do not hesitate to contact us should you need any other assistance. Kind regards.
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Review from David H (Husband of Client) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The live-in carer established an immediate rapport with my wife, which was a great relief as I was in hospital myself when she arrived. It was obvious from the moment I came home.
Care is delivered gently, maintaining dignity and without stress or fuss. It's a million miles better than I was able to
deliver before she arrived. The result is that both my wife and myself have benefitted very significantly over the four months we have been fortunate enough to have had this support.
Reply from Lauren Wiggins, Marketing Manager at Bluebird Care ReigateDear David, thank you for taking the time to leave a review. We're so pleased to hear that your wife is getting the support she needs and that you are happy with the care she is receiving.
We will ensure that your lovely feedback is relayed to our team and the management. As always, if you need anything else, please do not hesitate to give our team a call. Kind regards.
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Review from Y W (Client) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carer was gentle and caring every time he came.
Reply from Lauren Wiggins, Marketing Manager at Bluebird Care ReigateHi there; thank you for taking the time to leave us a review. We're pleased to hear that our carer was gentle and caring. Kind regards.
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Review from Edward N (Son of Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the helpers are pleasant and helpful and Mum would describe all as good. A couple she regards as excellent, their manner and initiative distinguish them. Mum finds the constant change of staff a little unsettling and not what she had expected.
Reply from Lauren Wiggins, Marketing Manager at Bluebird Care ReigateHi Edward, thank you for taking the time to leave a review. We're pleased to hear that your mum regards our carers as excellent. However, we are sorry to hear that there has been issues around different carers visiting. Please be assured your comments will be relayed to our business director to review. If you do need any further assistance, please do not hesitate to call our team. Kind regards.
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Current Review Score: 9.0 (8.956)

Overview of Review Score

The Review Score of 9.0 (8.956) out of 10 for Bluebird Care Reigate is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.181 for Bluebird Care Reigate is calculated as follows: ( (37 Excellents x 5) + (30 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 83 Ratings = 4.181
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Reigate is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Lisa

Lisa Phillips

Job Title: Care Manager

Lisa is the Care Manager at Bluebird Care Reigate.

Leah

Leah Rowland

Job Title: Care Service Specialist

Leah is the Care Service Specialist at Bluebird Care Reigate.

Francesca

Francesca Bowyer

Job Title: Care Service Specialist

Francesca is the Care Service Specialist at Bluebird Care Reigate.

Jessica

Jessica Johnson

Job Title: Scheduler

Jessica is the scheduler at Bluebird Care Reigate.

Frequently Asked Questions about Bluebird Care Reigate

How many Carers does Bluebird Care Reigate employ?

Bluebird Care Reigate employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Reigate to verify any information. View our terms and conditions. Bluebird Care Reigate has an Enhanced Service - more info.