Bluebird Care (Reigate) offers both home and live-in care packages which are tailored to the individual. Their person-centered care service helps clients to be self-sufficient and offers peace of mind to friends and loved ones. The provider is passionate that adults with care needs deserve a 'realistic alternative' to moving into residential accommodation.
Home and live-in care packages are organised to assist with daily chores and any mobility issues, helping individuals...
Care Provided by Bluebird Care Reigate
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Good to Know
Group/Owner
- Bluebird Care
- Private Owned
Person in charge
- Lisa Philips (Care Manager )
Bluebird Care Reigate Reviews (46)
Bluebird Care Reigate has a Review Score of 9.0 (9.036) out of 10, based on 15 reviews in the last 2 years.
Over all time Bluebird Care Reigate has 46 reviews.
Great people, always helping me. The staff first class.
Our team is dedicated to providing the highest standard of care and support, so it means a great deal to hear that you feel well looked after. We are very proud of our staff and will be...
I have found the office team helpful and responsive. Over the last few months continuity of carers has improved significantly which has had a positive impact on my mother's well being. Whilst we do understand that staffing changes are sometimes unavoidable, having a regular and familiar care team has been valuable for her and makes such a difference.
The carers who visit regularly are professional, and have a lovely attitude and understanding of how to provide supportive care in the home.
We're especially pleased to hear that you've found our office...
I have been very impressed with the quality of care and communication that as a family we have received from Bluebird Care. Every carer has been so kind, compassionate and understanding to my mum's needs. Our manager Lynsey has been incredible and supported the decisions we have needed to make, both with kindness and in a timely way. I can't thank Bluebird Care enough, the quality of care is exceptional.
We are truly grateful for your kind words about Bluebird Care. It means a great deal to know that our care experts have made such a positive difference through their kindness, compassion, and understanding of...
Mostly satisfactory but better if sometimes they could understand English. Very pleasant & helpful & pleased they will do almost any task if asked. & help with TV.
Thank you for your kind feedback. We're delighted to hear that you found our team pleasant, helpful, and willing to assist with a variety of tasks, including helping with the TV. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look...
Mum has been using Bluebird agency for one month now & is very happy with the care received so far. The carers are efficient & friendly. This week have had the same carer every day, we know this is not always possible but it does help her to have continuity. Very good communication between us & the office.
Thank you for such a lovely review. We will pass your comments onto the care team
I cannot thank them enough for making the transition seamless offering comfort to both myself and my family.
Thank you so much for your kind words. We're delighted we could support you in returning home smoothly and provide the reassurance you and your family needed during this transition. Our team always strives to make care arrangements as seamless and comfortable as possible, whether that's organising...
I am hoping you can help me with my request. (Phone this week) As I am 90yrs I find I am wanting to have carers I know rather than a stream of new ones.
Thank you for your kind words and for sharing your experience with our care team. We are delighted to hear that you are happy with the care and attention you receive. Your feedback is invaluable to us, and we appreciate you reaching out whenever there are any concerns-ensuring your comfort and...
I've been treated with care, patience, respect & dignity.
We would definitely use your agency again.
Thank you so much for your kind words!We are truly grateful for your feedback and are delighted to hear that your experiences with Bluebird Care has been so positive. Our team is dedicated to providing care, patience, respect, and dignity to all of our customers, and it's wonderful to know that...
I have been using Bluebird for about 6 months & have found them remarkably efficient and helpful. I have no adverse criticism to make at all.
Thank you so much for taking the time to share your experience with Bluebird Care! We're delighted to hear that you've found our service efficient and helpful over the past six months. Your kind words mean a lot to our team, who strive to provide the best possible care and support. We truly appreciate your feedback and look forward to continuing to support you!
All the ticked boxes are satisfactory. An experienced carer is particularly appreciated. All cares are keen to want to be helpful and I enjoy meeting different personalities.
Thank you so much for your kind words and taking the time to share your experience with Bluebird Care. We are delighted to hear that our team has met your expectations and that you appreciate the dedication and experience of our carers. Ensuring that our customers receive the best possible care...
My wife, who has Parkinson's Disease and I have been using the service of Bluebird Reigate since March 2024. The carers who have been sent to us have been in general been providing excellent services. The rostering services of the office staff in Reigate have been (sometimes very) disappointing. The office schedulers and supervisors seem to be uninterested in updating the database properly. So the timing and scheduling of the visits have been erratic and the staff in the office seem to be unaware of the concept of client satisfaction. Simply put: they are blunt. Not aware of the software modules the Reigate Bluebird is using. The 'pass programme' seems to provide functionality for proper planning and minimizing travel time. But the schedule is week in week out chaotic. There is a lot of 'management by exception' to correct for inadequate inputs in and insufficient quality control of the output of in the database. A real time and chronic planning disaster!
Thank you for taking the time to share your feedback about your experience with Bluebird Care Reigate. We truly appreciate your review, we are delighted to know that the care provided by our care assistants has been good. Ensuring high-quality care for your wife is our top priority, and we are...
1) It would help to know in advance which staff member is scheduled as cleaning/ironing jobs etc. suite some staff better than others.
2) It would also be helpful to establish a regular time for every visit so that we can establish a regular routine at our end. Realise this may not be possible due to emergencies etc.
Overall, the help given by Bluebird Care is helpful and appreciated.
Thank you for your valuable feedback and for sharing your experience with Bluebird Care. We are pleased to hear that the help provided by our team is appreciated and beneficial to you. We take your comment, your feedback seriously and will continue to work on maintaining and improving the quality...
Most carers are conscientious and helpful. Some do not wear aprons; one doesn't remove her coat; one caused a traffic jam by parking carelessly and annoyed the neighbours!
Thank you for taking the time to leave Bluebird Care Reigate a review. Your feedback is appreciated in helping us provide the best possible care. Thank you for bringing these matters to our attention and we look forward to continuing to serve you with the high standards you expect from us. Thank you again, have a lovely day!
The members of staff in the office have been very helpful in liaising with doctors, nurses and the hospital.
Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for....
Overall, we have been happy with the service. It has not been ideal having so many different carers as my stepfather has to repeat what is required. All the carers have been very pleasant.
Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for....
The provision of carers without cars caused most upset as we are not near a good bus route and a good railway station. The concern if they were late?! Especially as they come from Croydon and further distances, which seemed weird. We only had one unsatisfactory carer who did not come prepared to give care on his only night! Made himself off to bed!
Thank you for taking the time to leave us a review, we truly appreciate your feedback. We are constantly striving to enhance our service, and your insights are invaluable in helping us achieve that goal. Your satisfaction is our top priority, and we appreciate your contribution to our ongoing efforts to provide an outstanding experience for everyone. Thank you again for choosing Bluebird Care.
Any concerns are dealt with quickly and with understanding. If they have any concerns about my mum I am informed quickly. I would be happy to recommend the carers who see my mum. They are reliable and proactive.
If you ever have any further feedback or if there's anything we can do to...
I believe that the carer is maintaining the exercises advised by the therapist, which is very important.
Although the carer is relatively new, she has, in this short time, proven to be very competent, caring, polite and altogether an asset to your agency.
Thank you for your feedback. We're so pleased to hear that you are happy with the care being provided. Please do not hesitate to contact us should you need any other assistance. Kind regards.
Care is delivered gently, maintaining dignity and without stress or fuss. It's a million miles better than I was able to deliver before she arrived. The result is that both my wife and myself have benefitted very significantly over the four months we have been fortunate enough to have had this support.
We will ensure that your lovely feedback is relayed to our team and the management. As always, if you need anything else, please do not hesitate to give our team a call. Kind regards.
The carer was gentle and caring every time he came.
Hi there; thank you for taking the time to leave us a review. We're pleased to hear that our carer was gentle and caring. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Bluebird Care Reigate.
Awards / Recognitions (2)
- Recipient: Bluebird CareDate: Wednesday 31 May 2023
- Recipient: Bluebird CareDate: Thursday 31 Mar 2022
Meet the Team (4)
Lisa is the Care Manager at Bluebird Care Reigate.
Leah is the Care Service Specialist at Bluebird Care Reigate.
Francesca is the Care Service Specialist at Bluebird Care Reigate.
Jessica is the scheduler at Bluebird Care Reigate.
Frequently Asked Questions about Bluebird Care Reigate
How many Carers does Bluebird Care Reigate employ?
Bluebird Care Reigate employs 36 carers.
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