Bluebird Care Reigate

The carer was gentle and caring every time he came.

All the helpers are pleasant and helpful and Mum would describe all as good. A couple she regards as excellent, their manner and initiative distinguish them. Mum finds the constant change of staff a little unsettling and not what she had expected.

Drawing on my experience and of friends' experiences, it is evident that there is a distinct difference between free-lance domestic helpers and those employed by an agency - with the latter being far more efficient. I have been a client with Bluebird Care for two months and have found the ladies that come to me were obviously professional in their demeanour and skills but at the same time were friendly, without being condescending.

My carers are extremely good, efficient and friendly. Always ready to assist. I look forward to their company. Visiting times have on occasion been different to my agreed schedule and at times shortened. This is sometimes confusing and difficult to cater for. Good service, pleasant staff. I am well satisfied with the service offered.

I have only used the service for three weeks following a fall. On the whole, I have found the carers extremely competent, kind and caring.

Punctual carer visits, excluding exceptional circumstances beyond their control. Exemplary care provided over tasks and personal care, as requested/required based on their own personalities. Lunch prepared extremely satisfactorily. Willing to take me on visits to shops, bank, GP appointments etc. I cannot fault any of them.

The carers are wonderful, sometimes the organisation is a little chaotic.

All carers pleasant and supportive and good humoured.

Just thank you all very much for all your help, especially during the last few weeks.

This was the first review, my dad found the overall experience was excellent. Family are also very pleased with the support he is receiving.

Delighted with the service that my dad received over the last 18 months. Very caring people. Whilst my 95-year-old Dad was the client, they were also very considerate to my 96-year-old mum. I would happily recommend them.

What a relief to find Bluebird Care Reigate! My mum has been met with kindness and respect by every single one of their staff so far. They are friendly, efficient and flexible. I have also been made to feel part of an open and understanding team working towards the same goal, and therefore feel hugely supported myself. We were assigned a different care company on discharge from hospital so sadly know that not all care companies are alike. Congratulations and a heartfelt thank you to the Reigate team - long may our partnership continue.

I cannot praise the whole Reigate team enough for their support, and I would recommend them to anyone looking for good and reliable health care.

The manager and the team of carers have been superb in every respect. We asked for help at short notice and they provided a well organised and prompt response to our mum's needs. The carers clearly listened carefully to mums wishes and respected them. We could not have wished for better.

So far we have been extremely happy with the care that my father has received. He has a carer visit once a day for an hour. All of the carers have been very good and helpful and have been diligent to raise any concerns or issues if they have noticed them. My father has particularly enjoyed the visits from his main carer who he gets on very well with and feels is excellent. Not only does he help my father with showering, and getting up and taking his medications etc but he also makes him laugh and engages with him so that my father starts the day feeling positive. I particularly like the app as a way of checking in on comments from the carers and seeing in advance what time they are due to arrive. The main office have also been very helpful and responsive and have contacted me directly if ever they have any concerns. Overall I am very happy with the service

Later in the last days of his life, they dealt with everything for us in a kind and professional way. Showing their knowledge and training. It meant the world to us so that we could just be by his side and not worry about anything. You must be very proud of your team.

The care provided to my wife has been of the highest standard with kindness, skill, and attention to detail being of the highest order. Help in cleaning my wife's bedroom, laundry, and general cleaning have been thorough, while every opportunity is offered to make life easier.

My mother was cared for at home by the Bluebird Care Reigate team until her end of life. She got to know the staff earlier in the year 2020 when she was first discharged from hospital and in much better heath. They helped her during the following months and during the difficulties of Covid lockdown. When she became unwell later in the year and frail at the end of her life all the staff provided care that was empathetic, kind and so caring. They gave her dignity as she got weaker and cared for her professionally and with kindness as she required more help. They are very special people providing more than just a service. Also nothing was too much trouble when contacting the office for additional help. I can’t recommend the agency enough.

Our local office ladies are very efficient and a pleasure to deal with.

Mum's care is good. There are some differences between the cooking of carers and what they cook. However, this can be sorted out with regular reviews which are really helpful. Overall the service is good and it obviously enables Mum to stay at home.