Bluebird Care Reigate

Unit 6 Pilgrims Court, 15-17 West Street, Reigate RH2 9BL
Review Us
9.1 43 Reviews
  • Bluebird Care Reigate, Reigate
Bluebird Care (Reigate) offers both home and live-in care packages which are tailored to the individual. Their person-centered care service helps clients to be self-sufficient and offers peace of mind to friends and loved ones. The provider is passionate that adults with care needs deserve a 'realistic alternative' to moving into residential accommodation.

Home and live-in care packages are organised to assist with daily chores and any mobility issues, helping individuals to feel safe, secure and healthy, getting the most out of life without the stress or upheaval of relocation.

The area that Bluebird Care Reigate covers are as follows:
- Mole Valley District
- Reigate
- Banstead District and Tandridge District
- Redhill and Horley
- Leatherhead
- Dorking and Beare Green
- Caterham
- Oxted
- South Godstone
- Lingfield.
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Care Provided by Bluebird Care Reigate

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in Charge

  • Lisa Philips (Care Manager (Acting))

Bluebird Care Reigate Reviews (43)

9.1

Bluebird Care Reigate has a Review Score of 9.1 (9.060) out of 10, based on 14 reviews in the last 2 years.
Over all time Bluebird Care Reigate has 43 reviews.

Overall Experience
  • 25
  • 15
  • 2
  • 1
  • 0
Date Published
  • 43
  • 3
  • 7
  • 14
  • 29
Reviewer Connection to Bluebird Care Reigate
  • 19
  • 12
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Michelle S (Client) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird are very reliable and the carers are so friendly and helpful. The office team are always polite, friendly and help. It’s all very professional.
I would recommend this care company to anyone who needs care for someone.
Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate
Thank you for leaving such a wonderful review. We will be sure to pass your lovely comments on to our Bluebird Care Reigate team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vivien B (Client) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client for 2 and a half years and have been extremely satisfied with the care I have received. Carers are caring and professional. Friendly and knowledgeable in their dealings, approach and attitude.
Reply from Kate Barry, Director at Bluebird Care Reigate
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Reigate team. We put customer experience and satisfaction as our priority, and your review…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison S (Daughter of Client) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding support and care.
Kind, friendly carers able to deal with sensitive situations.
Helped us so much and looked after all the family during very difficult times.
Treated Mum as an individual and made her feel valued.
Thank you all so much, so appreciated.
Reply from Kate Barry, Director at Bluebird Care Reigate
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care for your Mum. We put customer experience…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.060)

Overview of Review Score

The Review Score of 9.1 (9.060) out of 10 for Bluebird Care Reigate is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.060 for Bluebird Care Reigate is calculated as follows: ( (29 Excellents x 5) + (37 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 84 Ratings = 4.06
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Reigate is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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