Bluebird Care Reigate

My mother was cared for at home by the Bluebird Care Reigate team until her end of life. She got to know the staff earlier in the year 2020 when she was first discharged from hospital and in much better heath. They helped her during the following months and during the difficulties of Covid lockdown. When she became unwell later in the year and frail at the end of her life all the staff provided care that was empathetic, kind and so caring. They gave her dignity as she got weaker and cared for her professionally and with kindness as she required more help. They are very special people providing more than just a service. Also nothing was too much trouble when contacting the office for additional help. I can’t recommend the agency enough.

Our local office ladies are very efficient and a pleasure to deal with.

Mum's care is good. There are some differences between the cooking of carers and what they cook. However, this can be sorted out with regular reviews which are really helpful. Overall the service is good and it obviously enables Mum to stay at home.

My aunt is very happy with the service she receives from the carers and enjoys their visits. They are sympathetic and understanding of her needs and are professional in their duties. As my aunt suffers from anxiety, she greatly appreciates it when Bluebird calls her to let her know if a carer is going to be late. It is reassuring for me to know that I can get hold of Bluebird at any time, out of hours included, if an issue arises concerning my aunt's wellbeing. I also find it very helpful having access to the app, so I can see the carers' notes following each visit and address anything that arises.

When something/somebody excels it is truly difficult to explain in words, but here goes. From the first visit, we felt Bluebird were not just interested in my late husband, but also me, the family and even our dog. Every single carer was kind, polite, courteous, professional. Nothing was too much trouble. They were able to cope with my hubbie and became great confidants. They were here twice daily and I can honestly say they were far more than carers. Their caring attitude to a very macho man - they had him eating out of their hands. Wish they could teach me. Shouldn’t really single out, as they are a team, but have to make a special mention concerning 2 carers in particular. One was like our daughter we’d never had and the family thank her for attending hubbie’s cremation. The other was like a breath of fresh air. Happy, magical smile - better than a pick me up! I/we would have absolutely no hesitation in recommending the service Bluebird provided. As already said, they cared for all of us.

The overall experience has been very good, Bluebird Reigate have been excellent to deal with. They have provided good, reliable care for my dad, and been very helpful on the telephone. I would definitely recommend them.

My mother has been a client of Bluebird for a few years now and is very happy with them. Some carers are better than others but some are excellent and go out of their way to assist mum with extra tasks which really helps her. She has got used to different carers but obviously has her favourites and generally, they are the ones that are put on her weekly rota. Overall I would recommend Bluebird.

I would recommend this care company to anyone who needs care for someone.

I have been a client for 2 and a half years and have been extremely satisfied with the care I have received. Carers are caring and professional. Friendly and knowledgeable in their dealings, approach and attitude.

Thank you all so much, so appreciated.