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Bluebird Care Reigate

Unit 6 Pilgrims Court, 15-17 West Street, Reigate RH2 9BL
Bluebird Care Logo
Bluebird Care Reigate logo
Bluebird Care Reigate, Reigate
Bluebird Care Reigate, Reigate
Bluebird Care Reigate, Reigate

Bluebird Care (Reigate) offers both home and live-in care packages which are tailored to the individual. Their person-centered care service helps clients to be self-sufficient and offers peace of mind to friends and loved ones. The provider is passionate that adults with care needs deserve a 'realistic alternative' to moving into residential accommodation.

Home and live-in care packages are organised to assist with daily chores and any mobility issues, helping individuals...  

Care Provided by Bluebird Care Reigate

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Lisa Philips (Care Manager )

Bluebird Care Reigate Reviews (47)

9.0

Bluebird Care Reigate has a Review Score of 9.0 (9.04) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Reigate has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from Caroline M (Niece of Client) published on 16 December 2020 Submitted via Website
Overall Experience

My aunt is very happy with the service she receives from the carers and enjoys their visits. They are sympathetic and understanding of her needs and are professional in their duties. As my aunt suffers from anxiety, she greatly appreciates it when Bluebird calls her to let her know if a carer is going to be late. It is reassuring for me to know that I can get hold of Bluebird at any time, out of hours included, if an issue arises concerning my aunt's wellbeing. I also find it very helpful having access to the app, so I can see the carers' notes following each visit and address anything that arises.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave a lovely review on the service we provide to your Aunt. We will be sure to pass your comments on to our Bluebird Care Reigate team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

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Treated with Dignity
Value for Money
Review from Irene S (Wife of Client) published on 15 December 2020 Submitted via Website
Overall Experience

When something/somebody excels it is truly difficult to explain in words, but here goes. From the first visit, we felt Bluebird were not just interested in my late husband, but also me, the family and even our dog. Every single carer was kind, polite, courteous, professional. Nothing was too much trouble. They were able to cope with my hubbie and became great confidants. They were here twice daily and I can honestly say they were far more than carers. Their caring attitude to a very macho man - they had him eating out of their hands. Wish they could teach me. Shouldn’t really single out, as they are a team, but have to make a special mention concerning 2 carers in particular. One was like our daughter we’d never had and the family thank her for attending hubbie’s cremation. The other was like a breath of fresh air. Happy, magical smile - better than a pick me up! I/we would have absolutely no hesitation in recommending the service Bluebird provided. As already said, they cared for all of us.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for leaving such a wonderful review about Bluebird Care Reigate. The carers loved coming to visit you and your hubbie and we will share all your lovely comments with the Bluebird Care Reigate team, and it was a great pleasure to provide care for him and will be missed by all the team. We wish you all the best for the future.

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No Rating
Review from Keith W (Son of Client) published on 15 December 2020 Submitted via Website
Overall Experience

The overall experience has been very good, Bluebird Reigate have been excellent to deal with. They have provided good, reliable care for my dad, and been very helpful on the telephone. I would definitely recommend them.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave such a lovely review of the services we provide. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care and support to your Dad.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Laura R (Daughter of Client) published on 15 December 2020 Submitted via Website
Overall Experience

My mother has been a client of Bluebird for a few years now and is very happy with them. Some carers are better than others but some are excellent and go out of their way to assist mum with extra tasks which really helps her. She has got used to different carers but obviously has her favourites and generally, they are the ones that are put on her weekly rota. Overall I would recommend Bluebird.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave a wonderful review on our services that we provide to your mother. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care to your mother.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michelle S (Client / Service User) published on 11 December 2020 Submitted via Website
Overall Experience
Bluebird are very reliable and the carers are so friendly and helpful. The office team are always polite, friendly and help. It’s all very professional.

I would recommend this care company to anyone who needs care for someone.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for leaving such a wonderful review. We will be sure to pass your lovely comments on to our Bluebird Care Reigate team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Vivien B (Client / Service User) published on 13 October 2020 Submitted via Website
Overall Experience

I have been a client for 2 and a half years and have been extremely satisfied with the care I have received. Carers are caring and professional. Friendly and knowledgeable in their dealings, approach and attitude.

Reply from Kate Barry, Director at Bluebird Care Reigate

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Reigate team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison S (Daughter of Client) published on 9 October 2020 Submitted via Website
Overall Experience
Outstanding support and care.
Kind, friendly carers able to deal with sensitive situations.
Helped us so much and looked after all the family during very difficult times.
Treated Mum as an individual and made her feel valued.

Thank you all so much, so appreciated.

Reply from Kate Barry, Director at Bluebird Care Reigate

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care for your Mum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2020
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Bluebird Care Reigate.

Awards / Recognitions (2)

  • Recipient: Bluebird CareDate: Wednesday 31 May 2023
  • Recipient: Bluebird CareDate: Thursday 31 Mar 2022

Meet the Team (4)

Lisa Phillips Job Title: Care Manager
Lisa Phillips

Lisa is the Care Manager at Bluebird Care Reigate.

Leah Rowland Job Title: Care Service Specialist
Leah Rowland

Leah is the Care Service Specialist at Bluebird Care Reigate.

Francesca Bowyer Job Title: Care Service Specialist
Francesca Bowyer

Francesca is the Care Service Specialist at Bluebird Care Reigate.

Jessica Johnson Job Title: Scheduler
Jessica Johnson

Jessica is the scheduler at Bluebird Care Reigate.

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