Home Instead (Leek)
First Floor 1 & 2, Alexandra House, Queen Street, Leek ST13 6LP
Care Provided by Home Instead (Leek)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £35.50
Available on request
Funding Types Accepted
- Private Funding (Self-funded)
-
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Kristy Bowles (Registered Care Manager)
Home Instead (Leek) Reviews (36)
Home Instead (Leek) has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead (Leek) has 36 reviews.
Care given to my father during difficult times due to his illness and then the loss of my mother has been brilliant. The carers, these being on the front line as it were, have been excellent.
It is truly heartening to learn that the care your father received during these difficult times has been so exceptional. Dealing with illness and loss is never easy and knowing that the Care professionals have been compassionate and dedicated must bring some comfort. It's a true testament to the...
I look forward to each day's visit. Friednly staff who never fail to brighten up my day.
We appreciate you for sharing your feedback. It warms our hearts to hear that you anticipate the daily visits from our Care Professionals and that they bring joy to your day.
Home Instead are very good at shopping and cleaning.
We appreciate your feedback. It is comforting to know that the care professionals are assisting you with your daily living activities.
Enjoy the company of the carers, they provide good companionship.
Thank you for providing your feedback. It is reassuring to hear that the Care professionals are offering good companionship to you.
I was very pleased with the care and support the team gave to my partner and myself before she had to go in a care home. They were kind, supportive, efficient, punctual, very friendly and a great help. I would recommend Home Instead.
We appreciate you dedicating your time to share your feedback with us. It truly warms our hearts to know that we were able to provide support to you and your loved one during a challenging time in your lives.
As can be seen from the tick-boxes, I really can't praise the staff at Home Instead Leek, Staffordshire Branch enough. Overall, they've provided me and my father with real peace of mind and on the odd occasion there have been any queries, they have been dealt with quickly and courteously.
We would like to express our gratitude to you, for dedicating your time to write a review. It brings us great joy to know that you are satisfied with the quality of service we offer to your family member. Our team takes pride in their dedication and hard work. Rest assured; your feedback will be shared with the entire team.
My aunt really looks forward to the visits from the Home Instead staff. She says that they are all very kind, friendly and helpful. They make her feel special. We are all very grateful.
I would like to thank you for taking the time to review our services. This helps other people to make decisions on providers to contact and helps us improve our services.
My 93-year-old auntie is being 'cared for' by this company. I have photos of her property which is in a disgusting state. My aunt's clothes are unwashed as is she. I have found no evidence of her being bathed/washed whatsoever. Very little food in the house, and my aunt is very underweight. Called the company for an explanation and was met with a brick wall. Legal action via the Police is underway.
Thank you for sharing your feedback regarding your experience with us. We value all feedback received. Whilst we strive to provide the best care possible, there are times when our efforts may not meet the expectations of our clients. Our services are governed by the Health and Social Care Act 2008...
Since the carers began looking after Dad in May, his mood has lifted and he absolutely loves the daily interaction with them. Dad's treated with kindness, dignity and professionalism. The communication is excellent, responses are always prompt. All the tasks are completed and the time spent with Dad has had a very positive impact. I am very thankful. Dad has a recent diagnosis of dementia and I know the care that he receives, has and does support this greatly in this chapter of his life. Many thanks, fantastic carers, always recommending to others.
Thank you for taking the time to review our services. You are helping other people with making a decision about which care provider to contact when they need support. I will pass on your kind comments to the care professionals who support your dad.
The carers allocated to Dad have been respectful, kind and caring. Home Instead try to ensure the same carers visit so that Dad can get to know them and they can familiarise themselves with dad's routine and care plan.
Management has been approachable and supportive especially when we needed it the most within days of Dad's fall.
I would like to thank you for taking the time to review our services. This helps other people to make decisions on providers to contact and helps us improve our services.
My grandma and grandad cannot speak highly enough of them all.
Thank you for taking the time to review our services. this helps other people to decide which care provider to approach for services.
I am more than happy.
Thank you for taking the time to review our services. I am delighted that you are fully satisfied with the care professionals who support you.
On the whole the team of carers that I have are very good. However, occasionally they do forget to do necessary tasks. An example would be not taking out the bins.
Thank you for taking the time to provide a review. We will look into your comments and work at making this better for you.
I am happy with all my care givers and I'm also happy with the way the office contacts me to let me know if there will be any changes to my care routine.
I would like to thank you for taking the time to review our services. This helps other people to make decisions on providers to contact and helps us improve our services.
Satisfied with carers.
Thank you for taking the time to review the services you receive. We always strive to improve our services and receiving a review enables us to do this.
My Aunt is a service user of the Home Instead Leek care team and I have complete confidence in them. As her needs over the years have changed (currently quite dramatically) the manager and carers have provided extremely flexible and appropriate support sometimes at very short notice following injury from a fall for example and even included overnight care. I have simply found the whole team to be wonderfully supportive and caring, treating my Aunt and us as a family with the utmost respect.
Thank you for taking the time to complete the review, we are grateful to you. I will pass on your comments to the relevant staff who support your aunt. The reviews are important because they help other people looking for a care provider make a decision about who to approach.
The carers are truly excellent - dedicated, hard working, flexible and genuinely empathetic. They treat my Dad with care and respect, trying hard to respond to his individual needs and preferences. He absolutely could not manage without them. The management are likewise brilliant and have been extremely helpful to our family.
Thank you for taking the time to provide a review of our services. This will help other families looking for a care provider make a decision on who they want to contact.
Very pleased with the helpers, I enjoy their help and company. Good relationships getting to know them and their families in conversation.
Thank you for taking the time to write a review. We always strive to improve our services and all reviews help us to achieve this. This review will assist other people looking for a care company to support them or their loved ones. Thank you, Carol.
Good times, the ladies are very helpful.
Thank you for your kind words, we are always working hard to provide a high level of support to our clients. I will pass your comments on to the care professionals who supported you.
I feel so refreshed to have met so many people showing so much caring, sympathy and understanding.
Thank you for your kind comments. This will be communicated to the care professionals. We always strive to provide a high quality of care to our clients and this is evidence that we are achieving this.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 October 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Leek).
Awards / Recognitions (11)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Home Instead (Leek)
How many Carers does Home Instead (Leek) employ?
Home Instead (Leek) employs 50 carers.
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