Home Instead (Leek)

Care given to my father during difficult times due to his illness and then the loss of my mother has been brilliant. The carers, these being on the front line as it were, have been excellent.

I look forward to each day's visit. Friednly staff who never fail to brighten up my day.

Home Instead are very good at shopping and cleaning.

Enjoy the company of the carers, they provide good companionship.

I was very pleased with the care and support the team gave to my partner and myself before she had to go in a care home. They were kind, supportive, efficient, punctual, very friendly and a great help. I would recommend Home Instead.

As can be seen from the tick-boxes, I really can't praise the staff at Home Instead Leek, Staffordshire Branch enough. Overall, they've provided me and my father with real peace of mind and on the odd occasion there have been any queries, they have been dealt with quickly and courteously.

My aunt really looks forward to the visits from the Home Instead staff. She says that they are all very kind, friendly and helpful. They make her feel special. We are all very grateful.

My 93-year-old auntie is being 'cared for' by this company. I have photos of her property which is in a disgusting state. My aunt's clothes are unwashed as is she. I have found no evidence of her being bathed/washed whatsoever. Very little food in the house, and my aunt is very underweight. Called the company for an explanation and was met with a brick wall. Legal action via the Police is underway.

Since the carers began looking after Dad in May, his mood has lifted and he absolutely loves the daily interaction with them. Dad's treated with kindness, dignity and professionalism. The communication is excellent, responses are always prompt. All the tasks are completed and the time spent with Dad has had a very positive impact. I am very thankful. Dad has a recent diagnosis of dementia and I know the care that he receives, has and does support this greatly in this chapter of his life. Many thanks, fantastic carers, always recommending to others.

Management has been approachable and supportive especially when we needed it the most within days of Dad's fall.

My grandma and grandad cannot speak highly enough of them all.

I am more than happy.

On the whole the team of carers that I have are very good. However, occasionally they do forget to do necessary tasks. An example would be not taking out the bins.

I am happy with all my care givers and I'm also happy with the way the office contacts me to let me know if there will be any changes to my care routine.

Satisfied with carers.

My Aunt is a service user of the Home Instead Leek care team and I have complete confidence in them. As her needs over the years have changed (currently quite dramatically) the manager and carers have provided extremely flexible and appropriate support sometimes at very short notice following injury from a fall for example and even included overnight care. I have simply found the whole team to be wonderfully supportive and caring, treating my Aunt and us as a family with the utmost respect.

The carers are truly excellent - dedicated, hard working, flexible and genuinely empathetic. They treat my Dad with care and respect, trying hard to respond to his individual needs and preferences. He absolutely could not manage without them. The management are likewise brilliant and have been extremely helpful to our family.

Very pleased with the helpers, I enjoy their help and company. Good relationships getting to know them and their families in conversation.

Good times, the ladies are very helpful.

I feel so refreshed to have met so many people showing so much caring, sympathy and understanding.