Home Instead (Leek)

First Floor 1 & 2, Alexandra House, Queen Street, Leek ST13 6LP
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9.5 36 Reviews
  • Home Instead (Leek), Leek
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Care Provided by Home Instead (Leek)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50

Available on request

These prices are only a guideline, please contact Home Instead (Leek) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kristy Bowles (Registered Care Manager)
Are you the Owner/Manager of Home Instead (Leek)? View your Advertising Options

Home Instead (Leek) Reviews (36)

9.5

Home Instead (Leek) has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years.
Over all time Home Instead (Leek) has 36 reviews.

Overall Experience
  • 28
  • 5
  • 1
  • 1
  • 1
Date Published
  • 36
  • 0
  • 0
  • 6
  • 30
Reviewer Connection to Home Instead (Leek)
  • 14
  • 8
  • 8
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 36, showing 21-36
Review from Judith B (Daughter of Client) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely lady to review mum's care, friendly and chatty.
Short precise questions about mum's care.
More than happy with caregivers.
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to review our services. We appreciate your comments as it helps us to develop our services. I will pass your review onto the member of staff who support your mum.

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Review from A W (Son of Client) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent loving care provided on a 24/7 basis, nothing is too much trouble.
The office are very approachable and willing to accommodate any special requests.
Very reliable in what is a difficult time for our family as a whole.
Giving the rest of the family a lot of comfort, as we know Mum and Dad
are in good hands.
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to review our services. It is a delight to provide support to your loved ones. The comments are wonderful and very much appreciated, I will pass your review on to the care professionals who support your mum and dad.

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Review from Andrew P (Son of Client) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last 18 months or more care givers from Home Instead at Leek have looked after my father and provided an exemplary service, I cannot praise them highly enough. Communication has been excellent with a speedy response to all my requests and appropriate feedback where necessary. Everyone that
I have been in contact with from all areas of the organisation have shown a high degree of empathy and understanding, a truly professional approach and a credit to their worthy profession. If you need this service for a family member look no further.
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for your kind words, we are always working hard to provide a high level of support to our clients. I will pass your comments onto the care professionals who supported your father.

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Review from J W (Client) assisted by family/friend published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and enjoy my carers company and find her very helpful. It is a nice break to my week and I enjoy the games we play and getting out of the house.
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for a lovely review. It's so pleasing to hear that the CAREGivers are making such a difference for you. Carol Lovatt

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Review from Barbara T (Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory.
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to review our services. We appreciate your comments as it helps us to improve our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C S (Daughter of Client) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff; office and carers extremely helpful and kind. Reliable and always approachable.
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for such a lovely review. This will be passed on to all CAREGivers. We will continue to support clients safely and to the highest standard.

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Review from Janet W (Daughter of Client) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is 90 years old, has always been fervently independent. He is now frail with 'fluctuating capacity' due to Alzheimer's. It took the onset of the COVID-19 pandemic to persuade him to accept the support of carers! Now he said, "I can't fault them. They are all A1" - absolutely true. They provide
excellent care, all executed with such patience, good humour, whilst maintaining his dignity. He enjoys their conversation and companionship as they are attending to all his other needs. The carers, management and admin teams are all wonderful. Nothing is too much trouble and the attention to detail in all aspects of his care is excellent. A huge thank you to you all!
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

I am so pleased that you have found that the support we provide for your father is right for him. The CAREGivers are wonderful and do an excellent job. I will pass on your comments to all the staff who support your father. Thank you.

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Review from David L (Son of Client) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provided an excellent level of care. All staff who cared for my mother appeared to be well trained and very competent. The staff were always sensitive, caring and compassionate towards my mother. They were always flexible and provided an excellent level of care. My mother went from a position
of not really wanting caregivers in the beginning to not wanting them to leave at the end of each visit, which is a testament to the quality of care provided.
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you so much for your valuable comments. I will forward these kind words to all the CAREGivers who supported your mum.

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Review from R M (Son of Client) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Invaluable halfway house prior to going into a care home. Caregivers all very helpful, kind, polite, which helped reassure a sceptical and frightened old lady.
Reply from Carol Lovatt at Home Instead (Leek)

Thank you for your kind comments. We do our utmost to support family and clients to make life easier and comfortable. I will pass on your review to the staff involved in the support of your loved one.

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Review from Jane K (Daughter of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Leek Home Instead has completely changed my father's and my life. The girls from the office are amazing, nothing is too much trouble. Whatever I ask for they try to accommodate even at the last minute. The carers themselves are angels - they have become family - extremely supportive, thorough, caring,
helpful, kind etc, the girls are absolutely amazing. I cannot recommend your company enough. A million times better than a care home.
Reply from Carol Lovatt at Home Instead (Leek)

Thank you for your lovely comments, I will pass your review onto the CAREGivers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B T (Sister of Client) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have remained positive and caring when dealing with my sister who could be very difficult at times.
Reply from Carol Lovatt at Home Instead (Leek)

Thank you for your kind review, I will pass on your comments to the CAREGivers who supported your sister.

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Review from R W (Daughter of Client) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother always received a good standard of care from all the Home Instead carers.
Also as my mother did not accept all of the carers, Home Instead did their best to only send the carers which she would accept.
They would all treat her with dignity and compassion and were well chosen for the work
they did.
Reply from Carol Lovatt at Home Instead (Leek)

Thank you for your kind review, I will pass your comments onto the CAREGivers who supported your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A L (Son of Client) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff from Home Instead enough. The care that they provided to my parents was fantastic.
Each and every member was respectful and thoroughly professional. No task was too much and without the support of the team, I really do not know how we would have coped. Home Instead really do
care and communicate effectively. The NHS could learn a lot from the way in which they deliver their service.
Reply from Carol Lovatt at Home Instead (Leek)

Thank you for your comments, the CAREGivers go above and beyond to support our clients, I will pass on your kind comments to the team who supported your loved one.

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Review from Clifford T (Client) published on 11 January 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Found carers to be miserable and ignorant. I am 76 years old, very ill, not treated as I should be. I have been called a creep for one, sometimes they complain about what they have to do for me, makes me feel terrible.
Reply from Carol Lovatt at Home Instead (Leek)

I am sorry that your experience with Home Instead was unsatisfactory. I will take your comments and examine how we can improve on our services to make sure this is dealt with.

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Review from Lynda T (Daughter of Client) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and caring service.
Friendly staff, both visitors and on phone/office.
Good communication with visitors.
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Review from J P (Client) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Taken shopping which is very helpful as I am disabled and cannot get out otherwise.
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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Home Instead (Leek) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Home Instead (Leek) is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Leek) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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