Nurseplus Care at home Gosport

I have been with Nurseplus about 14 years and have had best of care. My carers are great people.

All carers that came were very helpful, but the times they arrived was not consistent with the rotas, some times were very early and mum was still eating her breakfast.

The care worker who comes to me is top-notch, but there's been a recent change of office management so things are in a state of flux at the moment. I feel that suitable settling/in time is required before I pass any comment.

THANK YOU SO MUCH!

I cannot thank NursePlus Care at home Gosport enough for the wonderful live-in carers they have supplied for my mother over the last year. They have the right balance of enabling her independence as much as possible but being there for the tasks she needs help with. It is a weight off my mind as I know she is safe and happy enabling me to enjoy my visits as a daughter rather than a carer.

I would 100% recommend Nurseplus Gosport to anyone who needs care or anyone's relatives who need it. Well done, keep up the good work.

I live in Scotland and visit regularly, it is a great relief to know there is such excellent support in cases of emergency.

My father-in-law was treated with respect, dignity and care when he was at home and Nurseplus were looking after him. We were recommended Nurseplus by the hospital. He had his care increased, and at the time of his passing, he was having two carers - four times a day. Nurseplus are professional and organised - from the carers to the staff in the office. We talked and communicated regularly with Nurseplus as a family. All staff were friendly and hardworking. Thank you.

My overall experience has been super positive. The carers that have been assigned to us have been so friendly and helpful, just a pleasure to have in our home. This week I had an issue that required me to be at work unexpectedly and Nurseplus covered my daughter's care at short notice which was amazing service to receive. This company has given my family a new lease of life, my daughter has the best care (more like friends) which allows me to work knowing she is happy and safe. I wish I could stress more how supported I feel in the hands of Nurseplus! Thank you all.

My review is overall, I've used three care companies in total and Nurseplus is by far the best. The office is well-managed and communicative, the office manager is often the one who answers the phone, which I believe is a good thing as it means she has her finger on the pulse. The carers are a mix between family, friends and relatives, with just the amount of professionalism required. I'm lucky enough to have one dedicated carer who is without doubt a godsend, currently I cannot rate the company high enough. In conclusion I would say Nurseplus is outstanding in my opinion.

As usual, lack of communication with time slot changes. I haven’t got a problem with changing time slots, I just would like to be told it’s happening so I can be organised, especially when the time has been put forward. Otherwise good, no problems with the staff that come to me.

There is overall a desire to deliver excellent care and support, however this is often constrained by the delivery from some staff that seems to be less than satisfactory. Some of the staff are excellent; professional, competent and attend to the details. However, within the last month there have been examples of carelessness, i.e. leaving soiled pads in bags at the end of my mothers' bed, insisting on leaving packs of pads in the room with my mother, which degrades her dignity, leaving things out of reach, such as her glasses, or the bed adjustment switch. Additionally, I become concerned when they are replenishing her juice cups, that they do not wash out the cup, but simply refill it. I am concerned that not all staff appear to have read the care plans, and with the new on-phone information, it seems too easy for some to scroll through and tick the box, rather than being aware of actually what is required, what this means and why it can be important.

Nurseplus are a very good company and they are some fantastic carers. One is really caring and does everything I tell her to. She goes above and beyond. She cooks dinner for me and takes me out shopping.

It was the first time that I had used Nurseplus and I found them to be friendly, prompt, reliable, helpful, fun, and professional and would happily use them again. I highly recommend Nurseplus Care. Thank you to the staff.

We always have wonderful carers. My daughter is 17 and is a typical teenager. They play Xbox, bake, go out on the buses, gym and play games. Every single carer has been amazing. My daughter's confidence has grown so much. We are very lucky to have them.

It is now two years that my wife has been under the care of Nurseplus Care at home. My wife has dementia and can be very difficult (particularly in the morning) as she is totally dependant on care because she is not mobile at all. Despite that, the carers always look after her with great care and understanding of her condition and its related problems and always ensure I am okay as well as I do not have anyone else to help me. Because of this care I am able to keep my wife at home and I always look forward to their visits and appreciate that they take the time to make small talk with me. I, like many others, would highly recommend Nurseplus Care at home to anyone who needs care and support. Thank you to all the team, always ready to accommodate.

Most have been very thoughtful and caring to me after the death of my brother and have been very helpful with looking after Audi my cat and Charlie my tortoise.

The carers that he has had over time have been lovely. All I have wanted is for the amount of carers to be limited to a hand full as he suffers from Alzheimer’s. It helps him if he remembers faces. With the better weather, he has been taken out which he loves. This gives me some time to myself which I appreciate so much. There have been times when I have not been told that the carer has been changed or the time has been changed. This seems to have been taken on board as yesterday I was informed that there was a change. I really appreciated the call. Please continue with this service I am happy.

Fabulous caring and friendly carers, they treat Dad with respect and are super friendly and helpful, nothing is too much trouble and they never rush to get things done. He really looks forward to their visits, the agency is well run, prompt in communications both to us his family and to Dad. Thoroughly recommend.

Nurseplus - Homecare Services (Gosport) is the second care agency my Father has used and it is far superior to the previous one. All carers are excellent, friendly, thorough, prompt and look after my Dad brilliantly. He really looks forward to their visits and talks warmly of the friendly relationships they have built. They have played an important part in his recovery, both physically and psychologically. On an organisational level, the agency is very well organised, thorough and communicates well. My Dad gets a list each week of who will visit and what time, which is excellent. The carers are always on time, sometimes early as Dad has told them this is okay and they always stay as long as they need to, no sense of they just do the bare minimum and leave. Their information gathering is thorough, with a detailed folder completed at the beginning of the contract and staff completing the care record during each visit, so I can also see what is happening. Overall we are extremely happy with the care my Dad receives. Thank you!