SureCare (Reading & East Berkshire)

62 Portman Road, Reading RG30 1EA
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9.6 18 Reviews
  • SureCare (Reading & East Berkshire), Reading
SureCare (Reading & East Berkshire) is committed to providing comprehensive.

Person-centred homecare with services that support the elderly, vulnerable, family and friends they deliver the service to the highest possible standard, whilst ensuring value for money.

Their services are fully flexible and focus on promoting independence, choice and self-respect.

SureCare (Reading & east Berkshire) is registered with Care Quality Commission (CQC) to provide domiciliary care. It was inspected on 21 June 2017 and rated as overall GOOD.

Staff are CRB checked and fully trained prior to delivering a professional level of care, the team is built up of warm and friendly characters, the kind of people people would be happy to welcome into their home.

SureCare support clients in a number of ways, providing a compatible carer to each individual, to help maintain independence, freedom of choice and overall needs.

Personal Care: maintaining personal hygiene, dressing and undressing

Social Care: support to attend hospital appointments, day-care centres,
clubs or places of worship

Nutritional Care: preparation of snacks, meals, drinks; menu planning
and managing food hygiene

Domestic Support: light housework, shopping and laundry

Financial Care and Correspondence: collection of pension/benefits;
assistance with bill paying

And much more...

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mahipal Ande (CQC Registered Manager)

SureCare (Reading & East Berkshire) Reviews (18)

9.6

SureCare (Reading & East Berkshire) has a Review Score of 9.6 (9.560) out of 10, based on 9 reviews in the last 2 years. Over all time SureCare (Reading & East Berkshire) has 18 reviews.

Overall Experience

  • 12
  • 5
  • 1
  • 0
  • 0

Date Published

18
9
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9

Review from R W (Brother of Client) published on 28 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable & good carers who treat my brother with respect.

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Review from Gary P (Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was referred to SureCare by the local adult social care system. This is the first time that I have had any carers, so I do not have a real basis for comparison, but, my experience with all the carers from this service has been very positive. They have been aiding me with upkeep of the house and with
my mental health difficulties, in particular, the social anxiety part of my mental health issues, by providing a couple of hours of company. They also aid me with my attempts to get out of my house by going on walks with me. The carers that I have had have all been very friendly and eager to help. They seem to be genuinely passionate about helping their clients and very understanding of the limitations of their clients with regards to mobility and mental health stability which has helped me to feel more comfortable explaining what issues that I have and what help I need.

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Review from Kay H (Wife of Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always pleasant & understanding at times their time-keeping is a little chaotic.

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Review from Gertrude B (Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I am getting.

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Review from B P (Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with all my carers.

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Review from S K (Daughter of Client) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care from the carers is good but there are big issues when the carers arrive -times when the carers arrive especially in the mornings.

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Review from L R (Client) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with carers, they make a great deal of difference to me, one is very good and I see her a lot. All lovely ladies, cannot fault any of them.

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Review from Hibah B (Daughter of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Surecare previously for my father and found them to be extremely good, so didn't hesitate to use them again for my mum. They are professional, understanding and reliable, but most important of all, all of the carers and administrators are so kind and friendly that they almost feel like
an extension of family. I live some distance away and this allows me to be fully reassured that they truly care about my mum and will not only contact me if there are any concerns, but will try and help me to sort these out too. A huge gold star from my family on all levels!

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Review from J P (Husband of Client) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our usual carers are brilliant in the way in which they do their job.
We have experienced on an odd occasion where one is usually quiet.

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Review from James R (Son of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with respect and great care; she was listened to and was advised on the approximate time the carers would be with her the next day, and the list goes on.
My mother was provided with a regular caregiver who she got along with very well, and this put a smile on my mother's face
whenever she attended. Throughout the service provided, I had no concerns or problems and would recommend SureCare (Reading) to look after loved ones with dignity and respect.

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Review from Caroline W (Wife of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for by SureCare Reading for the last three years, and they have been extremely professional and flexible when needed. The communication has always been great; from the office team, and I was always kept up to date with any changes in care or staff. I am lucky to have SureCare
caring for my husband, and I appreciate all the carers and the office do for me and my husband.

Reply from Mahipal Ande, Registered Manager at SureCare (Reading & East Berkshire)

Thank you for taking the time to leave such a lovely review. I am pleased you are happy with the service being provided.

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Review from Michelle W (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff that go above and beyond and treated Mum with kindness and dignity.
A reliable and thorough service that never felt rushed.
Very supportive carers and office staff who are easy to get hold of if you need them.

Reply from SureCare (Reading & East Berkshire), SureCare Reading Team at SureCare (Reading & East Berkshire)

Thank you very much for leaving us a wonderful review.


Kind regards

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Review from H G (Wife of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

At the moment I have wonderful carers, they are patient, encouraging, caring, talkative, just lovely people. When they are off for a few days I get two carers who don't treat their job as a caring profession. I have had to tell them to speak to my husband as he sees no one during most days, except me.
When walking him to the bedroom, they hurry him along, even though they have plenty of time. I had to tell another carer when my husband asks him a question, they should answer.
No 1, they should be told to talk to their clients even they don't answer.
No 2, be patient, they have plenty of time.
No 3, explain this is not a free service. We have to pay quite a lot towards it.
No 4, without the clients, they would be out of a job.

Reply from Kim Takhar, Manager at SureCare (Reading & East Berkshire)

Thank you for your review, I am pleased that you are happy with the regular care workers; in regards to the carers who are not regular, we try and keep this to a minimum and unfortunately, as discussed, care workers can not work 7 days, so you will have different carers attend to provide time off.

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Review from Dennis R (Son of Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always treated with respect and made to feel at ease by the carers.
Very friendly and in a personal situation have helped ease the stressful burden I had previously been enduring.

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Review from Carmen M (Client) assisted by family/friend published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly recommend this care provider to anyone. They are very patient, caring and always provide a consistent standard of care. In fact, they are the first care provider that doesn't rush to go back through the front door as soon as they arrive. I have nothing but positive feedback on the
level of care provided to me so far.

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Review from Steven W (Son of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Several months of care from SureCare now, and the manager and his team have really helped my Mum to stay safely at home with the support she needs. I am impressed that they can take charge of medication, assist with household tasks, take my Mum shopping, to her GP, and to her great enjoyment, take my
aunt for walks around the area. As well as the regular support, and creating a very good relationship with my Mum, SureCare has responded to urgent situations well, in one case with the manager finding extra support when it was needed at short notice overnight and at the weekend. Thank you.

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Review from E G (Wife of Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoy the carers attending visits. One carer, in particular, is intelligent and talks a lot to my husband during the call. Good bedside manner.

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Review from Sue B (Daughter of Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare Reading have been looking after my mother for over 2 months, I have always experienced very good service. The careworkers that attend to my mother are always so kind and helpful and try and make caring for my mother as easy as possible for me.

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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for SureCare (Reading & East Berkshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for SureCare (Reading & East Berkshire) is calculated as follows: ( (37 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 53 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Reading & East Berkshire) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about SureCare (Reading & East Berkshire)

What Type of Services does SureCare (Reading & East Berkshire) offer?

SureCare (Reading & East Berkshire) offers Home Care.

How many Carers does SureCare (Reading & East Berkshire) employ?

SureCare (Reading & East Berkshire) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Reading & East Berkshire) to verify any information. View our terms and conditions. SureCare (Reading & East Berkshire) has an Enhanced Service - more info.