SureCare (Reading & East Berkshire)

Mahipal has been working in the health and social care sector since 2011, bringing extensive experience in delivering and managing person-centred care services. Before joining SureCare (Reading & East Berkshire), he worked as a Social Worker across several London boroughs, where he developed a strong understanding of the diverse and complex needs of individuals requiring support, as well as the importance of delivering compassionate, tailored care that promotes dignity, independence, and well-being.

As the CQC Registered Manager at SureCare (Reading & East Berkshire), Mahipal is responsible for the overall management and quality assurance of the service, ensuring the delivery of safe, effective, responsive, and high-quality care in line with Care Quality Commission (CQC) standards. His role includes overseeing recruitment and staff development, ensuring care professionals are carefully selected, appropriately trained, and well-matched to clients based on their individual needs, preferences, and care requirements.

Mahipal provides leadership, supervision, and ongoing support to both care and office teams, fostering a professional, collaborative, and positive working environment. He works closely with clients, families, and health and social care professionals to develop personalised care plans that reflect each individual’s needs, preferences, and outcomes, ensuring a coordinated and holistic approach to care delivery.

With a strong commitment to quality, compliance, and continuous improvement, Mahipal is dedicated to enhancing the lives of those receiving support and ensuring the service consistently delivers compassionate, person-centred care of the highest standard.

Kim Takhar has been a valued member of SureCare since 2017, bringing years of experience, dedication, and strong leadership to the organisation. As a key part of our operations team, Kim plays an essential role in ensuring the smooth and effective running of the service.

Her responsibilities include overseeing compliance, supporting recruitment, coordinating staff training, managing HR processes, and maintaining efficient rota management to ensure continuity of high-quality care delivery. Kim is recognised for her professional approach, attention to detail, and ability to maintain high operational standards while fostering a supportive and approachable working environment.

She is also committed to mentoring and supporting team members, helping new staff develop confidence in their roles and providing guidance across the wider team. Kim’s calm and solutions-focused approach, combined with her dedication to quality and people-centred service, makes her a highly respected and integral member of the organisation.

Lisa is the heart of our care coordination at SureCare, ensuring that every service runs smoothly and with compassion. She plays a vital role in organising our care staff, liaising with healthcare professionals—including district nurses and college teams—and making sure our clients receive consistent, timely support.

From managing the daily rota and handling incoming calls to responding swiftly to changes and overseeing the flow of care delivery, Lisa brings structure, warmth, and dedication to everything she does.

Lisa says:

“It’s such a rewarding role. I love knowing that I’ve made a real difference in someone’s day. Helping people maintain their independence gives me a real sense of achievement.”

Ravi has been our dedicated Team Leader at SureCare (Reading & East Berkshire) since 2024 and plays a key role in delivering high-quality, person-centred care. He supports new staff as they settle into their roles, provides shadowing and guidance, and helps build their confidence and competence in delivering care. Ravi carries out initial assessments, develops detailed person-centred care plans tailored to individual needs, and ensures high standards of care are consistently maintained. His leadership, reliability, and hands-on approach make him a highly valued member of the team.