Westminster Homecare (Nottingham)

I was with this care provider for just under a month. While there were some carers who were kind, professional and genuinely caring, unfortunately my overall experience was disappointing. During my time with the company I experienced issues with communication, consistency and reliability, which caused unnecessary stress. There were also incidents that left me feeling that the standard of care being provided was not always what I would expect as someone who relies on support every day. I would like to thank the individual carers who treated me with kindness and respect, particularly those who took the time to get to know me and provide good support. They were the positive part of my experience. However, due to the issues I encountered, I would not choose to use this provider again and cannot recommend them based on my personal experience.

After caring for my mum for 1 week they have given notice that we have to find a new provider. This is because 2 female carers have complained about my mum verbally abusing them. The other 5 carers that have attended have not complained. Mum is 85 and lost her speech due to a stroke 3.5 years ago. She cannot communicate so gets frustrated with herself - not the carers. I would have thought that you would have knowledge of stroke victims and the difficulties they face. Your 2 carers that have complained about my mum do not seem very compassionate. Our previous care provider did hot have any issues with mum during the 3 years they looked after her, they could not look after her anymore because she was their only client left in this area. I cannot understand why 2 female carers are offended by an old woman in the latter days of her life. They are not very resilient. Mum's co-ordinator was very brusque on the telephone, not prepared to discuss the situation. Avoid avoid.

Westminster have been amazing with my mum. The staff both in office and those that visit my mum do actually care. They are consistent, thorough, competent and actually go above what is required to meet my mum's needs. We had major issues with the previous provider and Westminster have put my trust back into care in the home. I cannot thank them enough. Shout out to Gillian, Shirley, Hannah, Jade and Melanie you are amazing.

The carers are good and well-trained. There is a flow of new carers. The carers are generally punctual. carers well well-trained and keep to time. It is better if the same carers can be used. This is usually achieved

Carers are very good, especially the ones I have regularly. I have a couple of carers who I have regularly. This is helpful. They are very friendly and communicate well. Evening calls are rather early (8 pm sometimes). Carers are usually on time, lunch times can vary. The office is good.