Jane Care

Office 1, Northern Lights Business Park, Rossfield Road, Ellesmere Port CH65 3AW

Jane Care specialises in providing home care and support to disabled and elderly people.

A team of dedicated staff assist clients with a variety of day-to-day activities, including personal care, cleaning and shopping. They also provide companionship and help those they care for to maintain an active social life.

Owner : Jane Care

Person in charge: Catherine Cottis (Manager)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 24

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Jane Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Jane Care has a Review Score of 9.8 (9.788)

The Review Score of 9.8 (maximum of 10) for Jane Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Jane Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.788 for Jane Care is calculated as follows: ( (69 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 85 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Jane Care is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Jane Care?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Jane Care

  • Daughter of Client/Service User
    5
  • Client / Service User
    3
  • Husband of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Brother-in-law of Client/Service User
    1
  • more

Carers from Jane Care provided end of life care for my mother, They were reliable, cheerful and professional and always made her smile. We were extremely grateful for their support at a difficult time.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Jane Care provided the care for my sister-in-law over a considerable period of time and showed an extraordinary caring and sympathetic approach to their duties. I believe they went beyond what should have been expected and became good friends of all the family.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We were given a list of care homes to consider. A colleague recommended Jane Care to us. From day one they said "let us take away your worries" and they did just that. I found them very caring, bright and breezy they put a smile on my mum's face even on difficult days. Office staff and management have been very helpful also offering help and advice guiding me through the caring process. I can't fault them.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I want to thank all the staff from Jane Care, as I cannot fail them for what they did for my wife before she went into a care home. I can't thank them enough for what they did for my wife.
Thank you very much.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very helpful and satisfactory in every way. (Great).

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carers came four times per day since August 2015. They were always gentle, cheerful and very caring to my husband and extremely supportive to myself.

Given the traffic difficulties and emergencies when I was kept informed, the carers arrived within 30 minutes of their time slots. We also had a regular team of four carers which was comforting. My husband died on 22/10/2016 aged 99 years. The carers attended his funeral.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

We found all of the carers to be kind, attentive and alert to mum's needs. They treated her with dignity at all times. They also treated all visitors and family members kindly and with respect. We trusted them all to give good care to mum at all times, and they gave us peace of mind at this difficult and stressful time.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

The agency provided an excellent service over the first week. Unfortunately, the regular carer suffered an accident at home. The replacement carer was involved in a road traffic accident and was unable to carry out her duties for some time. The agency did it's best to provide me with carers with the original replacement carer was able to return to work.

Unfortunately, whilst the carers arrived the daytime carer could be described as makeshift. My regular evening carer was excellent. When the replacement carer returned on regular duty, things settled down again and she carried out her duties conscientiously.

How likely would you be to recommend Jane Care? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Carers come four times a day usually same two teams of two. A good relationship with my wife. Timekeeping good and they do a good job looking after her.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

We are very happy with the level of care. The carers we have are very friendly and helpful. There is nothing too much trouble for them. They are hardworking and we look forward to their visits and their chats.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Jane Care made the last few months of my Aunty's life more bearable with the bright smiles and friendly chats of their carers. The regular carers were punctual and did their job well.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I am so grateful to Jane Care for supporting Dad for over a year, because of them, he was able to stay in his own home.
The staff were lovely, cheerful and willing. Nothing was too much trouble
They don't just care for the client but for the whole family.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Carers were quick, efficient and always confirmed if there was anything else I can do for you.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Thank you for providing such excellent care for my mother during the last weeks of her life. Your staff were professional, kind, caring ladies who did everything they could to make my mothers last days comfortable.
The interaction with our family was always kind and helpful, guiding us when we needed help understanding the events that were occurring.

Lovely ladies all of them, and we can't thank them enough.

PS I have rated 'value for money' as excellent - (because the form insisted I put something) however, our care was supplied by a service provider, so in fact we did not pay directly to Jane Care, which means I have no idea of the cost.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My Mother has been looked after by Jane Care for over a year now, starting off with a visit each weekday to help her get ready in the morning and to ensure that she was ready for the day ahead - this type of personal service that she was given by the carer was 5 star.

As my Mothers condition got worse she spent her last 2 weeks at home, and once again "Jane Care" were there to look after her. The ladies of Jane Care came in 4 times a day to support my Mother and to ensure that she was comfortable in her final days.

Once again I would just like to say thanks "Jane Care" for all that you did to help my Mother to enjoy her final weeks.

How likely would you be to recommend Jane Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Jane Care

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet