Jane Care

Office 1, Northern Lights Business Park, Rossfield Road, Ellesmere Port CH65 3AW
Review Us
Top 20 award
10 72 Reviews
  • Jane Care, Ellesmere Port
Jane Care specialises in providing home care and support to disabled and elderly people.

A team of dedicated staff assist clients with a variety of day-to-day activities, including personal care, cleaning and shopping. They also provide companionship and help those they care for to maintain an active social life.
Show Jane Care on the Map

Care Provided by Jane Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Jane Care

Person in charge

  • Catherine Cottis (Manager)

Jane Care Reviews (72)

10

Jane Care has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years.
Over all time Jane Care has 72 reviews.

Overall Experience
  • 64
  • 7
  • 1
  • 0
  • 0
Date Published
  • 72
  • 0
  • 7
  • 13
  • 59
Reviewer Connection to Jane Care
  • 21
  • 13
  • 11
  • 10
  • 8
  • 4
  • 2
  • 1
  • 1
  • 1
Total of 72, showing 61-72
Review from John D (Husband of Client) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank all the staff from Jane Care, as I cannot fail them for what they did for my wife before she went into a care home. I can't thank them enough for what they did for my wife.
Thank you very much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara R (Wife of Client) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and satisfactory in every way. (Great).
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B B (Wife of Client) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers came four times per day since August 2015. They were always gentle, cheerful and very caring to my husband and extremely supportive to myself.


Given the traffic difficulties and emergencies when I was kept informed, the carers arrived within 30 minutes of their time slots. We also had a regular

team of four carers which was comforting. My husband died on 22/10/2016 aged 99 years. The carers attended his funeral.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen D (Daughter of Client) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found all of the carers to be kind, attentive and alert to mum's needs. They treated her with dignity at all times. They also treated all visitors and family members kindly and with respect. We trusted them all to give good care to mum at all times, and they gave us peace of mind at this difficult
and stressful time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Cyril T (Client) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The agency provided an excellent service over the first week. Unfortunately, the regular carer suffered an accident at home. The replacement carer was involved in a road traffic accident and was unable to carry out her duties for some time. The agency did it's best to provide me with carers with the
original replacement carer was able to return to work.


Unfortunately, whilst the carers arrived the daytime carer could be described as makeshift. My regular evening carer was excellent. When the replacement carer returned on regular duty, things settled down again and she carried out her duties conscientiously.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brenda D (Client) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the level of care. The carers we have are very friendly and helpful. There is nothing too much trouble for them. They are hardworking and we look forward to their visits and their chats.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anthony F (Husband of Client) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers come four times a day usually same two teams of two. A good relationship with my wife. Timekeeping good and they do a good job looking after her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris F (Niece of Client) published on 16 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Jane Care made the last few months of my Aunty's life more bearable with the bright smiles and friendly chats of their carers. The regular carers were punctual and did their job well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne P (Daughter of Client) published on 8 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to Jane Care for supporting Dad for over a year, because of them, he was able to stay in his own home.
The staff were lovely, cheerful and willing. Nothing was too much trouble
They don't just care for the client but for the whole family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Beryl J (Client) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were quick, efficient and always confirmed if there was anything else I can do for you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen A (Daughter of Client) published on 3 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for providing such excellent care for my mother during the last weeks of her life. Your staff were professional, kind, caring ladies who did everything they could to make my mothers last days comfortable.
The interaction with our family was always kind and helpful, guiding us when we needed
help understanding the events that were occurring.


Lovely ladies all of them, and we can't thank them enough.


PS I have rated 'value for money' as excellent - (because the form insisted I put something) however, our care was supplied by a service provider, so in fact we did not pay directly to Jane Care, which means I have no idea of the cost.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stuart C (Son of Client) published on 31 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been looked after by Jane Care for over a year now, starting off with a visit each weekday to help her get ready in the morning and to ensure that she was ready for the day ahead - this type of personal service that she was given by the carer was 5 star.


As my Mothers condition got

worse she spent her last 2 weeks at home, and once again "Jane Care" were there to look after her. The ladies of Jane Care came in 4 times a day to support my Mother and to ensure that she was comfortable in her final days.


Once again I would just like to say thanks "Jane Care" for all that you did to help my Mother to enjoy her final weeks.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Jane Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Jane Care is calculated as follows: ( (76 Excellents x 5) ) ÷ 76 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Jane Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Jane Care to verify any information. View our terms and conditions. Jane Care has an Enhanced Service - more info.