Perfect Care Ltd is a CQC registered company that provides excellence in care and support to people of all age ranges living in their own homes, whatever level of care they may require, from light domestic work through to Dementia Support or Complex Needs and End of Life. The company also provide private qualified nurses.
Emphasis is on the quality of care that is given to customers and revolves around...
Care Provided by Perfect Care - Durham
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Physical Disability
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £26.90
Fees vary depending upon your requirements
Contact Perfect Care - Durham to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Perfect Care Ltd
- Private Owned
Person in charge
- Kelly-Ann Urwin (Registered Manager)
Perfect Care - Durham Reviews (35)
Perfect Care - Durham has a Review Score of 9.3 (9.265) out of 10, based on 27 reviews in the last 2 years.
Over all time Perfect Care - Durham has 35 reviews.
Have only recently taken the sevices of perfect care but I am extremly happy with the services and commitment that the carer has given to my husband having someone giving him a shower and a shave and staying with him for a couple of hours while I pop out has made me feeling that at last someone is giving me the help and support that I need.
Thank you so much for your kind words. We're grateful to hear that our care has helped support you and your loved one. Kind regards
The management team have been engaging listened to my mum and mines needs and catered a support package which suits my mum perfectly.All Carers are friendly,professional,understanding,positive and talkative which is what is required for someone who is housebound they also keep me updated of visits and provide regular feedback.Would have no hesitation in recommending the company to others great service !
Thank you so much for sharing your experience and for recommending Perfect Care! We're delighted to hear that our management team and carers have been able to provide the support your mum needs and that you feel reassured by the regular updates and feedback. Creating a tailored care package and...
Best decision we made as a family was giving this agency their 2 weeks notice!. We have gave them so many opportunities over the last few months to turn things around. Unfortunately they never did. We have had staff turn up at my parents at lunch time to carry out a morning call. One member of staff even fabricated his notes stating he was helping my dad to shower when in fact he never actually did. Both my parents went so many days without any personal care being carried out at all.There was a small amount of carers who were really great at their jobs. Although management would only put these carers on occasionally due to staff sickness, holidays etc. Even though I repeatability asked over and over again if they would let them do the morning calls at my parents. They always refused to do so. Giving so many excuses as to why they could not. Despite the carers them selves stating they would love to do so and would appreciate more Calls. Even the agencies manger was of no use at all.
Thank you for sharing your feedback. We truly appreciate the time you've taken to outline your experience, and we're very sorry to hear that the level of care provided did not meet your expectations. Your concerns regarding missed visits, inaccurate documentation, and lack of consistency in...
I am pleased with the 3 day visits from the carers by giving my husband a shower in the bath a job that I am not able to do myself. If I should fall doing this task, it would be the end of us both. I manage all other tasks put in front of me - my husband has had Parkinson's for 16 years. Then on top the supra-pubic catheter fitting makes it hard - but we work together.
Thank you for your review. We are pleased to hear that our carers are helping you and your husband and are providing a high quality of assistance.
We are very happy with the service all carers polite and friendly they help as much as they can and arrive more or less on time they make his meals that he asks for and clean up. There's not a single issue I can think of.
Thank you for your kind review. We aim to provide a high standard of care and we are pleased to hear that this is your experience with us.
Excellent service for mom who has vascular dementia and Alzheimer's, carers are kind, caring, compassionate, good communication with mom and family, helped with prescriptions for mom where possible, and kept informed of what was happening with mom's care. Would recommend the service to other service users and families.
Thank you so much for your kind words. We're truly grateful for the opportunity to support your mother and your family. It means a lot to hear that our carers' compassion and communication made a difference. Your recommendation is deeply appreciated!
Mum also was very fond of Alex whom she had a great relationship with
Both Alex and Jess attended mums funeral as she sadly passed away last month which we thought was lovely
They both took the time to meet with us all and say how they enjoyed looking after mum and will miss her
These two young people are outstanding caring and compassionate people and are a huge credit to your service and we as a family are grateful that mum was looked after by them both
Please ensure this message is relayed to them, as they deserve to be recognised for their outstanding care
Kind regards.
Thank you so much for your heartfelt message. We are truly honoured to have been entrusted with the care of your mum, and we're deeply sorry for your loss.
Excellent throughout.
Thank you for a 4 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.
My Mum has been with the company over a year and I've some serious concerns over the care she received. There is little communication between management and carers. I've enquired about issues with carers many times that managers knew nothing about. Mum had a fall while out with her carer, it wasn't reported back to the company or myself. Carers regularly do 40 minutes or less out of their hour rota and then leave. Had a carer take their sick child in on their care visit. One carer refused to take mums wheelchair out with her and took Mum out with a stick which Mum never uses. Carers constantly complained about each other, the company, other patients. There was no connection between Mums needs and carers sent. She would often get carers with no car to take her shopping or someone who didn't like to do laundry so it would get left. Some carers better than others, some shouldn't be carers. One carer sat scrolling on her phone for 40 minutes out of an hour while Mum tried to chat to her.
Thank you for taking the time to share your concerns regarding the care package that was in place for your mum. Im truly sorry to hear how you feel about the experience, and I want to acknowledge the distress this may have caused.Please be assured that the issues youve referred to were addressed at...
They keep us well informed of any issues we may need to know about and work well with the office team as well.
Thank you for such a positive review. We are delighted to hear that the care we provide is exceeding expectations and the we are able to assist your father in living independently.
Good stay and caring services that cover most of my needs.
Thank you for a 5 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.
They are all "tip top" your staff of carers.
Thank you so much for your comment and our 5 stars. We are delighted you feel this way.
I cared for my wife for the last few months of her life at home, which was her wish. Had 2 carers morning and evening, they were brilliant, so gentle, friendly and professional. I could see that they genuinely care and also the support and advice they gave me to care for my wife helped a great deal such special people of whom I'm eternally grateful too.
Thank you so much for taking the time to leave such a lovely review and especially at such a difficult time for you. We are so sorry for your loss.Its good that we could support not just your wife but also yourself. Thank you for your kind words
I have only been using Perfect Care for a short time but I have found both carers that have come to our home very friendly and have put my husband at ease. I would recommend Perfect Care to anyone.
Thank you so much for your review. That is so lovely to read. Thank you again. Dale Care
The original carer did not fit our needs but when I informed the office they quickly changed and understood our needs and we are happy with new carer.
Thank you so much for your feedback. Sometimes these situations do arise but we will always endeavour to meet our service users needs and requests. Thankyou
All the carers are polite and helpful. Do their job well. Always try to help in any situation.
Hi. Thank you so much for your feedback. We very much value your comments. Thank you.
Very disappointed.
Some young, poor staff were clueless.
Thank you for submitting your review. This has been passed to the registered manager concerned.
Very good.
Thank you so much for our 5-star rating. Perfect Care.
Found some of the carers excellent, some average and others didn't know how quick to get finished.
Hi. Thank you so much for your review. We do take comments seriously but would appreciate more details to enable us to look into them. Could you please contact us to discuss. Thank you.
Thanking you once again.
Thank you for such a kind review, we are so pleased that our team were supportive and caring and we will pass on your comments to them all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 July 2021- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Perfect Care - Durham.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Perfect Care - Durham.
Meet the Team (1)
Kelly, our dedicated Registered Manager, has been an indispensable member of the Perfect Care Team for over 8 years and became a Registered Manager in 2018. Her exceptional leadership extends to managing both our office team and more than 100 carers in the Durham Area.
Kelly consistently goes above and beyond, embodying a caring and helpful approach toward our service users and fellow carers. Her extensive knowledge of the care industry allows her to provide valuable advice and effective problem-solving skills. Kelly’s commitment is unwavering, making her an invaluable asset to our team
Frequently Asked Questions about Perfect Care - Durham
How many Carers does Perfect Care - Durham employ?
Perfect Care - Durham employs 120 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Perfect Care - Durham to verify any information. View our terms and conditions. Perfect Care - Durham has an Enhanced Service - more info.