Pleasant Home Healthcare Ltd
Pleasant Home Healthcare Ltd
Pleasant Home Healthcare Ltd

Pleasant Home Healthcare Ltd employ an experienced and friendly team of staff, able to support adults in their own homes with a wide range of personal needs.

Areas of expertise include supported living, respite care and dementia care, as well as palliative and end-of-life care.

The company's aim is to meet all recognised standards and remain up-to-date with best practice, while maintaining an approach that allows clients to feel appreciated and respected.

Owner : Pleasant Home Healthcare Ltd

Person in charge: Ravinder Kaur (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Pleasant Home Healthcare Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Pleasant Home Healthcare Ltd has a Review Score of 10 (9.958)

The Review Score of 10 (maximum of 10) for Pleasant Home Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Pleasant Home Healthcare Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for Pleasant Home Healthcare Ltd is calculated as follows: ( (136 Excellents x 5) + (6 Goods x 4) ) ÷ 142 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Pleasant Home Healthcare Ltd is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pleasant Home Healthcare Ltd?

  • Extremely LIKELY
    24
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pleasant Home Healthcare Ltd

  • Client / Service User
    12
  • Son of Client/Service User
    4
  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    2
  • Friend of Resident/Service User
    1
  • more

My wife was content with the staff and backup when needed.
Social Services and Pleasant make a great team.
Since my wife returned from the hospital the Pleasant management has been very cooperative and helpful to communicate with social services, occupational therapy and GP services to put all she required in place.
My wife loved her carers, and when she was in their care it gave me time to go shopping and I felt relaxed.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd responded to this review on 28 Jun 2017:

We appreciate your kind feedback and are grateful for the same. We constantly work with the Local Authority, Social Services and other Healthcare professionals and agencies, with regard to our service user welfare, which is our priority.

I received care from Pleasant Home Healthcare upon discharge from hospital. The carers were very pleasant, very professional and very helpful. The timekeeping was very good and I was very satisfied. Management was very helpful and approachable, they used to monitor and check if everything was ok and gave all the necessary support. Receiving care from a very caring team helped positively to recover well in time.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very pleased and happy with the care I am receiving from Pleasant Home Healthcare. Carers are very courteous and very pleasant to talk to and very pleasant to have them come to my house. I appreciate their friendliness and kindness. I have a very pleasant communication with the management and there have never been any difficulties. They help me be independent in my own home. They help me relax and be happy.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd responded to this review on 28 Apr 2017:

Thank you for your kind feedback. We greatly appreciate your pleasant feedback . I am delighted to learn, that you find our team and service very pleasant and are pleased with same.

We have been using care services from Pleasant Home Healthcare since we changed from the previous provider 13 months ago. There has been a complete change in my daughter's mood which is positive and makes her cooperate with the carers better. As my daughter suffers from Downs Syndrome, carers need to be patient and friendly, which was not so with the previous provider. We are happy that carers come on time in the morning, as my daughter gets picked up to go to Day Centre. The management have been supportive and approachable and accommodated time change requests as per our needs.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd responded to this review on 28 Apr 2017:

We greatly appreciate your kind feedback and are thankful for the same. It is highly satisfying to learn, that Challenging behaviour and Special needs care needs of your daughter are being successfully met our Company.

Was very pleased with the services from Pleasant Home Healthcare. The carers always come on time, were very happy and kept me motivated and gave me hope and encouragement. They made me feel better about my situation, of a night time, they would get me settled and make me feel comfortable ready for a good nights sleep, this really eased my anxiety and left me relaxed. Having the care from Pleasant Home Healthcare arranged very quickly by the management, meant I could come home and be with my family, somewhere I could start to recuperate.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Management: Excellent

Value for Money: Excellent

Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd responded to this review on 28 Apr 2017:

Thank you for your kind feedback. We greatly appreciate the same. It is a pleasure to learn that the desired Outcomes were successfully achieved with the care delivered by our team, which helped you recuperate well, and made a positive difference to your welfare and well being.

I have been receiving home care from Pleasant Home Healthcare for 1 1/2 years. I am very happy with the care I've received, the carers are very friendly and they talk to me to make sure I'm ok. If there any problems or queries, I ring the office and they are very helpful.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been with the company 8 months and I am very happy with the services. The carers are very nice and are happy too in the work which is lovely. They give me dignity.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been receiving care from Pleasant Home Care for almost two years now. I am very pleased and happy with the care. Carers are very kind and friendly. They listen and talk to me, treat me with respect and dignity.
The management has been helpful on meeting my needs, monitoring carers. On the occasion when I was unwell, when they arrived, the carer called for an ambulance and the assistance was very helpful. I feel safe with their care.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been receiving care from Pleasant Home Healthcare Ltd for almost a year. Carers are very kind, helpful and smiley. They cheer me up and they do all of the duties I ask them to do. I enjoy talking to them and having them around. The management is very helpful and any request to change of time due to hospital appointment have been successfully met at short notice which is helpful.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My elderly mother has been with this agency since leaving hospital after a fall last autumn. They have helped out with shopping and dropping off samples to doctors when I have been unable to. They even purchased and fitted a broken keysafe within two days at a reasonable cost. Any request for support has been responded to promptly and courteously.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd responded to this review on 25 Apr 2017:

Your kind feedback is greatly appreciated and we are very thankful for the same. Service user safety and welfare is our prime concern and we are pleased to have delivered the same in a timely manner.

From the first introduction to Pleasant Home Healthcare, I was very impressed. My husband needed end of life care after leaving hospital and it was very well arranged in short notice by the management. The carers came 4 times a day in two's. They were very efficient, reliable, kind, thoughtful and respectful towards his needs. He was always happy to see them and had a little laugh and joke with them, they instilled great confidence and respect. The contact and support we had with the management team was very good. They are a very professional and caring team and I would personally recommend the company very highly.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd responded to this review on 25 Apr 2017:

We appreciate your kind feedback and are thankful for the same. Its inspirational , assuring and satisfying to learn service was well delivered to the required standard

I recently transferred to Pleasant Home Healthcare after being let down very badly by my previous care company. Pleasant Home Healthcare immediately stepped in and took over my care at a very difficult time for me and have made me feel relaxed and stress free. The carers are very friendly and have provided an excellent service while striving to maintain my dignity at all times. They have promoted my independence by encouraging me to take part in my own care, but are always there to assist or take over if necessary without making me feel inadequate. They are happy to prepare something for me to eat or drink on each visit and always seem to find time for a chat. They communicate well with my husband and are always up to date regarding my 'peaks' and 'troughs'. I am grateful to the staff for making me feel part of the human race again rather than someone who is an obstruction.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My Mum greatly appreciates the care that she receives from Pleasant Home Healthcare. Staff are very friendly and work very hard. Calls are on time and any changes requested by Mum are always accommodated. I would recommend Pleasant Home Healthcare to other potential clients.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carers were very prompt, polite, took my instructions well and were very knowledgeable in their care of my dad. They received proper training and it showed throughout. Management was very knowledgeable and always kept me up to date of any issues needed. All in all, a very well run, efficient, personal service. would recommend! Also, care was arranged in a short period when another agency couldn't provide necessary cover. The company is reliable.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service provided has been of a high standard. The company has reacted well and quickly to any changes of need that has occurred. The management are very hands on and are always contactable when I wish to discuss the service provision. They prioritised the safety of my mother and father and contacted the council concerning the provision of rails around the house. The carers are gentle and very understanding when dealing with my parents.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very satisfied with the care my husband receives, he is treated with care and dignity and they speak to my husband as an equal, and always try to meet his needs accordingly. They leave the bathroom nice and clean, they get him dressed and chat to him like an old friend. I will definitely recommend Pleasant Home Care.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been cared for by Pleasant Homecare for a period of more than 3 years now. Carers visit me 3 times a day and care duties delivered by them, make a positive difference to my physical and mental health and help me retain my independence. Pleasant Homecare is a very professional team and I have at all times, received courteous, friendly and supportive care service.
Efforts put in by their highly competent manager to recruit caring, helpful and reliable staff ,who are well trained and supervised has always been witnessed. In these three years my care package has been reviewed effectively on a timely basis to meet my changing health needs. I am very grateful that I received and enjoyed good care service all these years and all my care needs were met successfully.
I would highly recommend Pleasant Homecare to anyone looking for a care provider for themselves or their loved ones.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have used the services of the agency for approximately two and a half months and have been very happy with the information and support provided by management and care staff in a timely manner.
The standard of care is excellent with respect and dignity shown to my father at all times. All the staff are courteous and helpful and practical advice is readily available by management.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am receiving care from Pleasant for 3 years now and I am really pleased. I had problems with providers and had to change and now I am very happy. All the carers are very friendly, caring and helpful. I can trust them. I have a good relationship with them, they always listen to me and do things as I want.
They are all well trained and supervised and the management ensure everything is okay. They meet me for reviews and feedback. Very good and professional team. I am so glad I have them.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very pleased and happy with the service I am receiving forom Pleasant Home Care, all the carers are wonderful and happy people. They are friendly, always talk and listen to me which I enjoy and they make sure they serve me hot meal every time and give me my medication.
I always look forward to them coming, when I ring the office they are aways kind and helpful and they listen to me, especially the manager, she always reassures me and takes care of everything for me.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Pleasant homecare provided care to my wife for a period of more than 2 years and my wife and me were very pleased with the service received. Due to my wife's health condition, a very sensitive approach was important and the carers took utmost care to handle her gently. They were conscientious, very kind, friendly and sympathetic. My wife felt comfortable and at ease with them. They visited her on time , every morning and were very reliable. The standard of care was good and be hard to replace.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been with Pleasant Home Healthcare for one year, I am happy with the care I get. Lovely friendly happy carers that help me and do there best for me. The management is helpful in all aspects. I would recommend Pleasant Home Healthcare to anyone that may need it anytime.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have enjoyed the excellent care service of Pleasant Home care for over a period of 2 years now, for my brother. During this period the service has been highly responsible, responsive and truly reliable. Its been a pleasant change from previous four care providers, whom we had to change, due to constant worry and concern regarding the care provided. We have had peace of mind with Pleasant Home care and feel confident and happy regarding the care provided to him. Due to his mental health condition and diabetics, it is important that he has his food and medication at right times and the right support is given to him. The carers are friendly and caring and they always do their best for him. They take time to sit and talk to him which helps with his mental health condition. We are able to contact the management freely to discuss issues regarding his care and they take care to implement things accordingly, if needed. They also review his care needs regularly. The staff are well trained and supervised. During the initial assessment, over 2 years ago, the manager had assured us that essential care will be delivered satisfactorily and that has proved to be so true over the 2 years. We have benefited from a great care service which can be trusted with regard to my brothers essential care requirements. The care provided has made positive changes in my brothers life and we are very pleased.
We can confidently recommend Pleasant Home Healthcare to anybody looking for a care provider for their loved one. We wish we had known them earlier.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We decided to use Pleasant Home Healthcare after reading available reports and recommendations. Dad had become more frail and had suffered a few falls.

The manager met us and our father and we all discussed what was required. She wanted input from all of us. She gave us helpful information about attendance allowance and help Dad could receive from local OT and Physiotherapy departments. This had not occurred to us. She made an effort to get to know Dad and find out what his needs are. He now receives a short visit from a carer in the mornings and evenings who serves his meals, bathes his legs and makes sure he is ok.

The staff, who visit daily, are all very friendly, pleasant, professional, efficient and reliable. They chat to my father while providing care and treat him with respect. My father is housebound and the staff bring a little bit of the world outside into his house twice a day. At times he is less well or mobile. His state of health can vary. I believe it is reassuring for him to know that someone is coming in every day, to serve that important hot meal, bath his legs so that ulcers do not develop or even retrieve the TV remote control, which has fallen under the chair!

Although we visit Dad many times a week, it's not possible to be there morning and evening every day and we do go away sometimes. We ALL have peace of mind knowing that someone will be visiting and checking that Dad is ok and, if he is not, letting us know.

Dad has received the support from Pleasant Home Healthcare for 6 months now. It is a good service and we know that we can talk things over with the manager or that she will ring us if she is concerned. We are very pleased with the service and wish we had put this in place sooner.

How likely would you be to recommend Pleasant Home Healthcare Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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February 2015

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