Pleasant Home Healthcare Ltd

T1 Bates Business Centre, Bates Industrial Estate, Church Road, Harold Wood, Romford RM3 0JF
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Top 20 award
9.9 62 Reviews
  • Pleasant Home Healthcare Ltd, Romford
Pleasant Home Healthcare Ltd employ an experienced and friendly team of staff, able to support adults in their own homes with a wide range of personal needs.

Areas of expertise include supported living, respite care and dementia care, as well as palliative and end-of-life care.

The company's aim is to meet all recognised standards and remain up-to-date with best practice, while maintaining an approach that allows clients to feel appreciated and respected.
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Care Provided by Pleasant Home Healthcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £29.90
  • Weekly Live-in Care Fees: £1325 – £1555

We provide High Quality care at Competitive Prices.


Find out more information for our 'Live-In' care rates

These prices are only a guideline, please contact Pleasant Home Healthcare Ltd to find out the exact price for your requirements.

Contact Pleasant Home Healthcare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Pleasant Home Healthcare Ltd to get a personalised quote.

Good to Know

Owner

  • Pleasant Home Healthcare Ltd
  • Privately Owned

Person in Charge

  • Ravinder Kaur (Manager)

Pleasant Home Healthcare Ltd Reviews (62)

9.9

Pleasant Home Healthcare Ltd has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years.
Over all time Pleasant Home Healthcare Ltd has 62 reviews.

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Reviewer Connection to Pleasant Home Healthcare Ltd
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Total of 62, showing 1-20
Review from Norman W (Brother of Client) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I had been caring for my brother who has short term memory loss and dementia for two years
He lives on his own and it became apparent that we could no longer cope
We self funded Pleasant Homecare and were very pleased with them.
He needed to be funded by social services for increased
care 7 days a week
The care company initially appointed by social services were not adequate for my brother's needs.
So we asked social services if they would change to Pleasant Homecare
Social services subsequently appointed them
Since they have taken him under their care he has been well looked after and seems more content
They are a very nice caring team, very reliable and helpful if there is a problem with my brother.
The management work well engaging with other community teams promptly to achieve immediate positive results with his ongoing health problems
We thoroughly recommend Pleasant Homecare.
Reply from Ravinder jaz, Manager at Pleasant Home Healthcare LtdThanks very much for your kind feedback . We are very grateful to you for taking the time to give us your kind review. We are delighted to learn that he is content with our care provision. Our Team will continue to endeavour to support the Family and ensure High Standard of care is provided, to meet his challenging care needs well.
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Review from Margaret H (Client) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I started receiving care from Pleasant following a fall. The excellent support and assistance provided by all carers made me feel highly motivated and I am much better now.
They are highly professional kind courteous and very respectful. All are lovely, friendly and I am very happy with them.
The
management is very good ensures I am well cared for. Also goes above and beyond all expectations.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdThanks very much for your kind feedback. We are very grateful for the same. It is rewarding to know that positive outcomes were achieved by our Team . We will always work hard and endeavour to provide excellent care.
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Review from R F (Son of Client) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all members of Pleasant Home Healthcare very pleasant, attentive, compassionate and caring. For anyone seeking a caring and helpful firm to care for their loved one I would recommend this company.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdThanks very much for your kind review. We are very grateful to you for the same. It was an honour to care for your lovely mother . We miss her.
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Review from M A (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied and happy with the service provided. It is highly professional, polite and punctual. Management monitors the care provision well.
Reply from Ravinder jaz, Manager at Pleasant Home Healthcare LtdThanks very much for your kind review.Our Team is delighted to know, that your are very Satisfied and happy, with the care provided to you.We endeavour to do our very best for you, and contribute positively towards your overall well Being.
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Review from L H (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers provided a wonderful service to my lovely dad. They were very attentive, caring and helped work around our request for things. Communication was excellent from the management and I cannot fault their service.
Reply from Ravinder jaz, Manager at Pleasant Home Healthcare LtdThanks for your kind review. We are very grateful to you, for taking the time to give us your kind review. It is an honour to care for your lovely kind Dad, and contribute towards helping him, maintain his independence in his own home.
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Review from A B (Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are friendly do a good job and do what is needed. Come on time. They support me with hygiene and do washing as needed, is my choice. The hygiene given makes me feel good and motivated. The management check at times to see if I am ok. I am so happy with the service.
Reply from Ravinder jaz, Manager at Pleasant Home Healthcare LtdWe are very grateful to you, for taking the time to give us your kind review. Thanks for the same. Our Team is delighted, that you are happy with our service provision. That's great to know, that it has helped, in motivating you. We endeavour to do our very best to ensure your choice and dignity is maintained in your own home .
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Review from Daphne R (Client) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleasantly surprised with the very friendly and highly experienced carers providing me the necessary assistance I need to maintain my independence and dignity in my own home. I wish to live in my own home as long as possible and they have been very supportive and kind. They always come on time,
the management is very approachable and effective. I can always talk to them. I am always grateful and happy for the high standard of care I receive.
Reply from Ravinder jaz, Manager at Pleasant Home Healthcare LtdWe are very grateful to you, for taking the time to give us your valuable review. Thanks for the same. Our Team is delighted, that your happy with our care provision. We will always endeavour to do our best, to help you lead your life independently with dignity in your own home. We love to see you happy.
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Review from Jeremy M (Son of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dearest Mum was provided with care by Pleasant Home Healthcare for the last three years of her life. The carers were more like friends or family than employees. Not only professional and good at what they did but attentive to my Mum's requests and finding time to talk to her and get to know her.
When my Mum died they quickly visited me with flowers, cards and sympathy. It was as if they had lost a loved one.
Reply from Ravinder jaz, Manager at Pleasant Home Healthcare LtdThanks very much for your kind review regarding care provided to your mum. It was an honour to care for your lovely mother. She was a very kind and loving person. We are glad that we were able to assist lead her life with dignity in her own home respecting her choices. It was a friendly and caring relationship with our team and your mum. It was like losing a loved one when she sadly passed away. She is fondly remembered and missed by our team.
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Review from P M (Cousin of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has had support from Pleasant Home Healthcare for a number of years since her brother and main carer died.
The carers have always been kind and caring.
They support my cousin with meals, personal care, and food shopping. They keep an eye on her health and have been known to respond over
the phone when she suffers one of her panic attacks. The carers are always cheery and though she doesn't always follow their suggestions, she appreciates the care behind the nags.
Management has been on board and has even recently sorted and helped my cousin apply for and fill in forms for the carer allowance.
Well done team! Thank you.
Reply from Ravinder, Manager at Pleasant Home Healthcare LtdThank you for your kind feedback. Our team is grateful for the same. We understand that it has been emotionally difficult for the service user after losing her brother. We are glad that we have been able to assist her overall well-being and help her lead a healthy life. The assistance was provided to fill her Attendance Allowance forms to help her financially receive her entitlement. She is very happy about it.
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Review from F B (Daughter of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had support from Pleasant Homes for a number of years and the carers are always so kind and helpful. They support with meals, personal care, companionship and much more. They are always willing to help with a smile and a laugh which Mum appreciates. The carers have helped prevent hospitalisation
in the past by spotting a health need which has been able to be resolved due to their vigilance. Management is very approachable and is often in contact to see how Mum is doing or to update me on how she is. This is very much appreciated. Thank you.
Reply from Ravinder jaz, Manager at Pleasant Home Healthcare LtdGrateful for your kind review regarding the care provided to your mum. It's been a pleasure to care for your mum and make a positive difference in her well-being. Our team will do our best to provide her excellent care at all times. We care for her like a family.
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Review from P H (Son of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's experience with Pleasant Home Healthcare was very good. They helped look after her for a number of years, allowing her to remain at home as long as possible during her slow decline suffering from dementia before she had to go into a nursing home. Importantly there was continuity within the
team of carers supporting my mother and they developed a very good relationship with her, demonstrating genuine affection. Communication with management was very good, always responding positively to the changes required as my mother's illness progressed. I have no hesitation in recommending Pleasant Home Healthcare.
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Review from Lubia B (Friend of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and my friend's family were struggling to find a care provider urgently, as his care needs increased. Most of the providers we contacted were not able to meet his care needs urgently and were expensive. Pleasant Home Healthcare helped us at the right time, efficiently arranging care and were not
expensive else my friend would have had to go to a care home which he did not wish to. We are well supported by Pleasant now. Carers take good care of my friend's meals, are very friendly and caring. He is happy his independence is maintained and dignity protected in his own home. Management are friendly and highly responsive. The service is outstanding. We are very satisfied and grateful.
Reply from Ravinder kaur, Registered Manager at Pleasant Home Healthcare LtdThank you for your kind review with regard to our prompt care provision to your friend.
Our team is grateful for the same. I am happy that we were able to meet the care needs of your friend, who suffers from dementia, in a timely manner, which made an important positive impact in maintaining his regular lifestyle and he is proudly able to lead his life independently in his own home. We are pleased that he is happy we were able to protect his wish of staying in his own home. Our team will endeavour to meet all his care needs passionately and do our very best to help him lead his life happily in his own home. We care for him like a family member.
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Review from Pam G (Daughter-in-law of Client) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been cared for by pleasant home care for the past 7 years, and her care has been nothing short of excellent. I would say that both the staff and management are exemplary going above and beyond expectations in making sure my mother is looked after and her every need is met. The staff
are always on hand to assist in any emergency that may arise, going that extra mile. My mother has made friends with the carers and management they have even visited her in hospital on several occasions.
I would highly recommend this company and its caring and compassionate staff to anyone who is considering a care package for their family.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdI am grateful for your kind feedback, regarding care provided to your mother-in-law. It's been a pleasure to care for her Health and well-being and to make a positive difference, to her well-being. Our team will endeavour to do our best to provide her with excellent care at all times.
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Review from David A (Son of Client) published on 2 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the level of care provided to my mother in the 3 years we have been with Pleasant Homecare. The carers are friendly and efficient and I am confident that my mother is in safe hands. The management is approachable and responsive to our requirements and always ensures that a carer
is in attendance.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdI am grateful for your kind review regarding care provided to your mother-in-law by our company. It's been our team's pleasure to take care of her Health and Well Being. We endeavour to do our best always to provide her excellent, loving and kind care.
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Review from Linda H (Cousin of Client) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleasant Home Healthcare has provided excellent and friendly care for my cousin for over 6 years now. We are very pleased with the high standard of care and friendliness of the staff that see to her needs on a daily basis. The managers have always been understanding and helpful, which is especially
useful as we live quite a distance away, and helps to ease our mind considerably, they haven't hesitated to contact us when there is a problem. The carers make sure she eats and drinks well and are very careful to ensure she takes her medication, and they all go overboard to make sure she is comfortable and content. What is more important to us is that she feels supported and that she enjoys the interaction with all her regular carers, which is an absolute necessity as she lives by herself. Most of them also encourage her to do as much as she can for herself, including walking more. I would definitely recommend the company to others that require homecare assistance.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdWe are grateful for your kind feedback regarding care delivery to your cousin. It's been a great pleasure to make a positive input to her well-being and health. Our Team will do our best to ensure she is happy and well cared for.
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Review from Manjeet B (Daughter-in-law of Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is receiving care from Pleasant Home Healthcare for nearly two years. We are very pleased to have this service. The management and carers are very friendly and helpful, showing care and compassion. They take care of his personal dignity, hygiene and food etc. Dad is always happy to
see the carers helping him.
Excellent job and well organised.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdThanks for your kind feedback. I appreciate it. I am happy that you had a compassionate and caring, friendly experience with our care provision.
Your father-in-law is truly valued and loved by our team.
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Review from Winifred A (Client) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the carers who come every morning. I look forward to seeing them all which brightens my day. I am housebound after two falls last year so their assistance is precious to me.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdThanks for your kind feedback. I appreciate them. I am glad that you're pleased with the care and assistance the carers provide to you. You are valued and loved by our team.
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Review from Yvonne W (Daughter of Client) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The high standard of care given to our mother is very comforting for the family, as we live quite a long way from her and rely on the carers. My mother seems very happy with her carers and has a good relationship with them. Interaction is very important to her as she is unable to go out alone. We are
very pleased with the compassionate, dignified and respectful way our mother is treated.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdThanks for your kind feedback. I Truly appreciate the same. So glad you trust our team and our high standard of care. Our team loves her; she is a lovely lady. We would always strive to ensure she is comfortable and treated with dignity at all times.
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Review from Vincent B (Son of Client) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was feeling lonely and confused and showing early signs of dementia. We got in touch with Pleasant Home Healthcare for companionship, safety and health reasons. To also ensure she takes her medication and health and hygiene is supervised and assisted when needed. She has her good and bad days.
Carers are so empathetic, friendly, kind and patient with Mum. They go with the flow, promoting her independence carefully. She finds them very pleasant and has a good laugh with them. The management is very proactive, understanding and promptly implements any changes being very flexible. We have an excellent trusting bond with them for delivering high standard, quality care service.
Reply from Ravinder Kaur, Director at Pleasant Home Healthcare LtdThanks for your kind review. I truly appreciate the same. Your mum is a very sweet, dignified and independent lady. It's really sad and touching to see her suffer from Dementia. We understand it's a very delicate phase for her. Our team is sensitive towards her and fully sympathizes with her condition. We will do our very best to fully support her and ensure her dignity and independence is well protected. We love to see her laughing and happy at all times, which is so rewarding to us.
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Review from John R (Client) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care from Pleasant for two years now and am so glad my daughter and I picked Pleasant. Right from the start assessment and receiving care, they have been excellent and highly professional. I suffer from anxiety and the management has taken extra care and been extra sensitive, ensuring
all my healthcare and hygiene needs are efficiently met. The carers are well trained and experienced, always courteous and polite. Management, carers, it all is going well and they take my feedback well, always looking for improvement. As my daughters seriously ill and I suffer with anxiety, I feel relaxed and that I have a very caring and kind and considerate care company, who I can trust and fully rely on for all my care needs. The management does an excellent job recruiting, training and ensuring excellent care delivery.
Reply from Ravinder Kaur, Director at Pleasant Home Healthcare LtdThank you John for your kind feedback. You are an intellectual person who had lead an interesting fulfilling life, it's such a great pleasure to care for you and our team enjoys having a good chat with you about your life experiences. We endeavour wholeheartedly to make your life comfortable and relaxing in your own home with our empathetic and kind care which you enjoy.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Pleasant Home Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pleasant Home Healthcare Ltd is calculated as follows: ( (88 Excellents x 5) ) ÷ 88 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Pleasant Home Healthcare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (4)

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Ravinder Kaur

Job Title: Director and Registered Manager Joined: 2011

Management Degree in Social Health Care. Also a Computer Engineer. Social Healthcare Experience of Managing and working with adults suffering from Mental and Physical difficulties. Expertise in dementia and Elderly care.


Provide care based on Person Centred Planning with Individualised care plans for each service user. Care provided with sensitivity respecting dignity and choice
Ensures positive Outcomes are achieved.

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Jaz

Job Title: Deputy Manager Joined: 2012

Over 10 years of Experience in all areas of Healthcare Well Experienced, Passionate and Dedicated Team Member.


Trained in ensuring the Safety and well-being of our service users.

Anita

Anita Reed

Job Title: Supervisor Joined: 2015

Anita is highly experienced in Healthcare. She has over 8 years of experience in providing care for the elderly in the community. Her expertise is Dementia care, palliative care and all types of complex care. She ensures Health and Safety and the prevention of abuse. The safety and protection of our service users is our main priority. She performs risk assessments on a regular basis and referrals are made and adaptations' made to ensure service users' Safety and Welfare.

Debbie

Debbie Mitchell

Job Title: Quality Monitoring Assistant Joined: 2012

Debbie is highly experienced and Qualified in Health and Social care.


She has provided care to the elderly and vulnerable people in the community suffering from dementia, autism , downs syndrome and needing complex care including palliative care. Also use of hoist to service users needing 2 carers visits for transfers.


She assists the management in providing high-quality care to all the service users and ensuring
all the duties are carried out to the highest standard making a positive difference in service users' lives and supporting their families.

Frequently Asked Questions about Pleasant Home Healthcare Ltd

What Type of Services does Pleasant Home Healthcare Ltd offer?

Pleasant Home Healthcare Ltd offers Home Care.

How many Carers does Pleasant Home Healthcare Ltd employ?

Pleasant Home Healthcare Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pleasant Home Healthcare Ltd to verify any information. View our terms and conditions. Pleasant Home Healthcare Ltd has an Enhanced Service - more info.