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Pleasant Home Healthcare Ltd

T1 Bates Business Centre, Bates Industrial Estate, Church Road, Harold Wood, Romford, London RM3 0JF
Pleasant Home Healthcare Ltd logo
Pleasant Home Healthcare Ltd, Romford
Pleasant Home Healthcare Ltd, Romford
Pleasant Home Healthcare Ltd, Romford

Pleasant Home Healthcare Ltd employ an experienced and friendly team of staff, able to support adults in their own homes with a wide range of personal needs.

Areas of expertise include supported living, respite care and dementia care, as well as palliative and end-of-life care.

The company's aim is to meet all recognised standards and remain up-to-date with best practice, while maintaining an approach that allows clients to feel appreciated and respected.

Care Provided by Pleasant Home Healthcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £25 - £29.90
  • Weekly Live-in Care Fees: £1,325 - £1,555

We provide High Quality care at Competitive Prices.

Find out more information for our 'Live-In' care rates

The price(s) shown are provided by the agency. Contact Pleasant Home Healthcare Ltd for full pricing details and T&Cs.

Contact Pleasant Home Healthcare Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Pleasant Home Healthcare Ltd
  • Private Owned

Person in charge

  • Ravinder Kaur (Manager)

Pleasant Home Healthcare Ltd Reviews (68)

9.9

Pleasant Home Healthcare Ltd has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years. Over all time Pleasant Home Healthcare Ltd has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from N P (Son of Client) published on 30 April 2026 Submitted via Postal Card
Overall Experience

I am very satisfied with Pleasant Home Healthcare. Not only are the team of carers compassionate punctual and eager to help out whenever possible, but they interact with Mum which makes each visit an enjoyable one. Living a distance away from Mum has it's problems, which are made so much easier knowing that Mum is in good hands. Any concerns related to health problems with Mum have always been brought to my attention no matter what day or time of which is down to a high standard of management within the company. We are happy that we went to the trouble to change companies and highly recommend the company to all.

Reply from Ravinder, Manager at Pleasant Home Healthcare Ltd

Thanks very much for taking the time , to give us your kind review. Our Team is very grateful for your support. It is an honour to care for your lovely mum. Our team will always endeavour to do our very best, to provide highest quality of care , to meet all her care needs well and also support her family in her Health and Welfare.

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Review from Jenny F (Daughter of Client) published on 28 April 2026 Submitted via Postal Card
Overall Experience

My mum has been having care from Pleasant Home Healthcare for 9 months. As a daughter who lives 70 miles away I could not be happier with the care my mum gets. I have the reassurance that she is being treated with dignity. When Mum was taken into hospital recently and discharged, we were able to have the carers restart at a day's notice. They are reliable, flexible and everyone is so lovely, and friendly. Mum is very happy which makes us as a family happy.

Reply from Ravinder, Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind feedback. We are very grateful for the same. Its great to know that you find our service reassuring. We will always endeavour to do our very best to ensure your mum and her family is happy. It is an honour to care for your lovely mum.

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Review from Sara C (Daughter-in-law of Client) published on 24 April 2026 Submitted via Postal Card
Overall Experience

Very friendly, professional company with carers that actually care. Always on time, reliable and approachable when needed. Perfect team.

Reply from Ravinder, Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind feedback. We are very grateful for the same. Our Team will always work hard and endeavour to do our very best to provide high Quality of care to ensure all needs are well met

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Review from Lee B (Grandson of Client) published on 15 April 2026 Submitted via Postal Card
Overall Experience

Started receiving care last year, been an excellent service. Always turn up on time and provide outstanding care. Very flexible if times need to be changed.

Reply from Ravinder, Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind review. We are grateful for your support. Our team will always endeavour, to do our vey best, and ensure High Standard of care is delivered to your Grandmother

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Review from J G (Daughter-in-law of Client) published on 15 April 2026 Submitted via Postal Card
Overall Experience

The carers were lovely and they bonded well with Mum. It was a pleasure to have them in the home as it raised Mum's spirits. The carers were chatty, willing to go the extra mile for Mum's comfort, even singing to her. They were super caring and very kind. The management helped us get extra equipment for Mum which was very helpful. I would highly recommend them.

Reply from Ravinder, Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind review. We appreciate your support. Our team is pleased to know that we contributed positively to your mums Health and Well Being.

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Review from Joyce J (Client / Service User) published on 25 March 2026 Submitted via Postal Card
Overall Experience

The care provided has been excellent and highly professional, all carers are very friendly, respectful, kind and attentive. I look forward to them coming, I enjoy the communication very much. We have a laugh and a dance, which makes me happy. The manager is wonderful and ensures I am well cared for. The superb quality of care I receive has been very helpful to my health and well-being.

Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare Ltd

Thanks very much for taking the time, to give us your kind review . We appreciate your support. Our team will always endeavour , to do our very best, and ensure High Quality of care is delivered to suit your care needs.

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Review from Norman W (Brother of Client) published on 11 December 2025 Submitted via Website
Overall Experience
My wife and I had been caring for my brother who has short term memory loss and dementia for two years
He lives on his own and it became apparent that we could no longer cope
We self funded Pleasant Homecare and were very pleased with them.
He needed to be funded by social services for increased care 7 days a week
The care company initially appointed by social services were not adequate for my brother's needs.
So we asked social services if they would change to Pleasant Homecare
Social services subsequently appointed them
Since they have taken him under their care he has been well looked after and seems more content
They are a very nice caring team, very reliable and helpful if there is a problem with my brother.
The management work well engaging with other community teams promptly to achieve immediate positive results with his ongoing health problems

We thoroughly recommend Pleasant Homecare.

Reply from Ravinder jaz, Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind feedback . We are very grateful to you for taking the time to give us your kind review. We are delighted to learn that he is content with our care provision. Our Team will continue to endeavour to support the Family and ensure High Standard of care is provided, to meet his challenging care needs well.

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Review from Margaret H (Client / Service User) published on 11 December 2025 Submitted via Postal Card
Overall Experience
I started receiving care from Pleasant following a fall. The excellent support and assistance provided by all carers made me feel highly motivated and I am much better now.
They are highly professional kind courteous and very respectful. All are lovely, friendly and I am very happy with them.

The management is very good ensures I am well cared for. Also goes above and beyond all expectations.

Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind feedback. We are very grateful for the same. It is rewarding to know that positive outcomes were achieved by our Team . We will always work hard and endeavour to provide excellent care.

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Review from R F (Son of Client) published on 11 December 2025 Submitted via Postal Card
Overall Experience

I found all members of Pleasant Home Healthcare very pleasant, attentive, compassionate and caring. For anyone seeking a caring and helpful firm to care for their loved one I would recommend this company.

Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind review. We are very grateful to you for the same. It was an honour to care for your lovely mother . We miss her.

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Review from M A (Client / Service User) published on 30 May 2025 Submitted via Postal Card
Overall Experience

I am very satisfied and happy with the service provided. It is highly professional, polite and punctual. Management monitors the care provision well.

Reply from Ravinder jaz, Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind review.Our Team is delighted to know, that your are very Satisfied and happy, with the care provided to you.We endeavour to do our very best for you, and contribute positively towards your overall well Being.

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Review from L H (Daughter of Client) published on 30 May 2025 Submitted via Postal Card
Overall Experience

The carers provided a wonderful service to my lovely dad. They were very attentive, caring and helped work around our request for things. Communication was excellent from the management and I cannot fault their service.

Reply from Ravinder jaz, Manager at Pleasant Home Healthcare Ltd

Thanks for your kind review. We are very grateful to you, for taking the time to give us your kind review. It is an honour to care for your lovely kind Dad, and contribute towards helping him, maintain his independence in his own home.

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Review from A B (Client / Service User) published on 19 May 2025 Submitted via Postal Card
Overall Experience

The carers are friendly do a good job and do what is needed. Come on time. They support me with hygiene and do washing as needed, is my choice. The hygiene given makes me feel good and motivated. The management check at times to see if I am ok. I am so happy with the service.

Reply from Ravinder jaz, Manager at Pleasant Home Healthcare Ltd

We are very grateful to you, for taking the time to give us your kind review. Thanks for the same. Our Team is delighted, that you are happy with our service provision. That's great to know, that it has helped, in motivating you. We endeavour to do our very best to ensure your choice and dignity is maintained in your own home .

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Review from Daphne R (Client / Service User) published on 24 April 2025 Submitted via Postal Card
Overall Experience

I am pleasantly surprised with the very friendly and highly experienced carers providing me the necessary assistance I need to maintain my independence and dignity in my own home. I wish to live in my own home as long as possible and they have been very supportive and kind. They always come on time, the management is very approachable and effective. I can always talk to them. I am always grateful and happy for the high standard of care I receive.

Reply from Ravinder jaz, Manager at Pleasant Home Healthcare Ltd

We are very grateful to you, for taking the time to give us your valuable review. Thanks for the same. Our Team is delighted, that your happy with our care provision. We will always endeavour to do our best, to help you lead your life independently with dignity in your own home. We love to see you happy.

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Review from Jeremy M (Son of Client) published on 7 February 2025 Submitted via Website
Overall Experience

My dearest Mum was provided with care by Pleasant Home Healthcare for the last three years of her life. The carers were more like friends or family than employees. Not only professional and good at what they did but attentive to my Mum's requests and finding time to talk to her and get to know her. When my Mum died they quickly visited me with flowers, cards and sympathy. It was as if they had lost a loved one.

Reply from Ravinder jaz, Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind review regarding care provided to your mum. It was an honour to care for your lovely mother. She was a very kind and loving person. We are glad that we were able to assist lead her life with dignity in her own home respecting her choices. It was a friendly and caring...  

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Review from P M (Cousin of Client) published on 29 May 2024 Submitted via Website
Overall Experience
My cousin has had support from Pleasant Home Healthcare for a number of years since her brother and main carer died.
The carers have always been kind and caring.
They support my cousin with meals, personal care, and food shopping. They keep an eye on her health and have been known to respond over the phone when she suffers one of her panic attacks. The carers are always cheery and though she doesn't always follow their suggestions, she appreciates the care behind the nags.
Management has been on board and has even recently sorted and helped my cousin apply for and fill in forms for the carer allowance.

Well done team! Thank you.

Reply from Ravinder, Manager at Pleasant Home Healthcare Ltd

Thank you for your kind feedback. Our team is grateful for the same. We understand that it has been emotionally difficult for the service user after losing her brother. We are glad that we have been able to assist her overall well-being and help her lead a healthy life. The assistance was provided...  

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Review from F B (Daughter of Client) published on 2 April 2024 Submitted via Website
Overall Experience

Mum has had support from Pleasant Homes for a number of years and the carers are always so kind and helpful. They support with meals, personal care, companionship and much more. They are always willing to help with a smile and a laugh which Mum appreciates. The carers have helped prevent hospitalisation in the past by spotting a health need which has been able to be resolved due to their vigilance. Management is very approachable and is often in contact to see how Mum is doing or to update me on how she is. This is very much appreciated. Thank you.

Reply from Ravinder jaz, Manager at Pleasant Home Healthcare Ltd

Grateful for your kind review regarding the care provided to your mum. It's been a pleasure to care for your mum and make a positive difference in her well-being. Our team will do our best to provide her excellent care at all times. We care for her like a family.

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Review from P H (Son of Client) published on 27 March 2024 Submitted via Website
Overall Experience

My mother's experience with Pleasant Home Healthcare was very good. They helped look after her for a number of years, allowing her to remain at home as long as possible during her slow decline suffering from dementia before she had to go into a nursing home. Importantly there was continuity within the team of carers supporting my mother and they developed a very good relationship with her, demonstrating genuine affection. Communication with management was very good, always responding positively to the changes required as my mother's illness progressed. I have no hesitation in recommending Pleasant Home Healthcare.

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Review from Lubia B (Friend of Client) published on 26 February 2024 Submitted via Website
Overall Experience

Me and my friend's family were struggling to find a care provider urgently, as his care needs increased. Most of the providers we contacted were not able to meet his care needs urgently and were expensive. Pleasant Home Healthcare helped us at the right time, efficiently arranging care and were not expensive else my friend would have had to go to a care home which he did not wish to. We are well supported by Pleasant now. Carers take good care of my friend's meals, are very friendly and caring. He is happy his independence is maintained and dignity protected in his own home. Management are friendly and highly responsive. The service is outstanding. We are very satisfied and grateful.

Reply from Ravinder kaur, Registered Manager at Pleasant Home Healthcare Ltd
Thank you for your kind review with regard to our prompt care provision to your friend.

Our team is grateful for the same. I am happy that we were able to meet the care needs of your friend, who suffers from dementia, in a timely manner, which made an important positive impact in maintaining his...  

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Review from Pam G (Daughter-in-law of Client) published on 6 February 2024 Submitted via Website
Overall Experience
My mother-in-law has been cared for by pleasant home care for the past 7 years, and her care has been nothing short of excellent. I would say that both the staff and management are exemplary going above and beyond expectations in making sure my mother is looked after and her every need is met. The staff are always on hand to assist in any emergency that may arise, going that extra mile. My mother has made friends with the carers and management they have even visited her in hospital on several occasions.

I would highly recommend this company and its caring and compassionate staff to anyone who is considering a care package for their family.

Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare Ltd

I am grateful for your kind feedback, regarding care provided to your mother-in-law. It's been a pleasure to care for her Health and well-being and to make a positive difference, to her well-being. Our team will endeavour to do our best to provide her with excellent care at all times.

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Review from David A (Son of Client) published on 2 February 2024 Submitted via Website
Overall Experience

I am very pleased with the level of care provided to my mother in the 3 years we have been with Pleasant Homecare. The carers are friendly and efficient and I am confident that my mother is in safe hands. The management is approachable and responsive to our requirements and always ensures that a carer is in attendance.

Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare Ltd

I am grateful for your kind review regarding care provided to your mother-in-law by our company. It's been our team's pleasure to take care of her Health and Well Being. We endeavour to do our best always to provide her excellent, loving and kind care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 January 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Pleasant Home Healthcare Ltd.

Awards / Recognitions (7)

Meet the Team (4)

Ravinder Kaur Job Title: Director and Registered Manager Joined: 2011
Ravinder Kaur

Management Degree in Social Health Care. Also a Computer Engineer. Social Healthcare Experience of Managing and working with adults suffering from Mental and Physical difficulties. Expertise in dementia and Elderly care.

Provide care based on Person Centred Planning with Individualised care plans for each service user. Care provided with sensitivity respecting dignity and choice

Ensures positive Outcomes are achieved.

Jaz Job Title: Deputy Manager Joined: 2012
Jaz

Over 10 years of Experience in all areas of Healthcare Well Experienced, Passionate and Dedicated Team Member.

Trained in ensuring the Safety and well-being of our service users.

Anita Reed Job Title: Supervisor Joined: 2015
Anita Reed

Anita is highly experienced in Healthcare. She has over 8 years of experience in providing care for the elderly in the community. Her expertise is Dementia care, palliative care and all types of complex care. She ensures Health and Safety and the prevention of abuse. The safety and protection of our service users is our main priority. She performs risk assessments on a regular basis and referrals are made and adaptations' made to ensure service users' Safety and Welfare.

Debbie Mitchell Job Title: Quality Monitoring Assistant Joined: 2012
Debbie Mitchell

Debbie is highly experienced and Qualified in Health and Social care.

She has provided care to the elderly and vulnerable people in the community suffering from dementia, autism , downs syndrome and needing complex care including palliative care. Also use of hoist to service users needing 2 carers visits for transfers.

She assists the management in providing high-quality care to all the service users and ensuring

all the duties are carried out to the highest standard making a positive difference in service users' lives and supporting their families.

Frequently Asked Questions about Pleasant Home Healthcare Ltd

How many Carers does Pleasant Home Healthcare Ltd employ?

Pleasant Home Healthcare Ltd employs 26 carers.

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