Pleasant Home Healthcare Ltd

T1 Bates Business Centre, Bates Industrial Estate, Church Road, Harold Wood, Romford RM3 0JF
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Top 20 award
9.9 68 Reviews
  • Pleasant Home Healthcare Ltd, Romford
Pleasant Home Healthcare Ltd employ an experienced and friendly team of staff, able to support adults in their own homes with a wide range of personal needs.

Areas of expertise include supported living, respite care and dementia care, as well as palliative and end-of-life care.

The company's aim is to meet all recognised standards and remain up-to-date with best practice, while maintaining an approach that allows clients to feel appreciated and respected.
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Care Provided by Pleasant Home Healthcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £29.90
  • Weekly Live-in Care Fees: £1325 – £1555

We provide High Quality care at Competitive Prices.


Find out more information for our 'Live-In' care rates

The price(s) shown are provided by the agency. Contact Pleasant Home Healthcare Ltd for full pricing details and T&Cs.

Contact Pleasant Home Healthcare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Pleasant Home Healthcare Ltd to get a personalised quote.

Good to Know

Owner

  • Pleasant Home Healthcare Ltd
  • Privately Owned

Person in Charge

  • Ravinder Kaur (Manager)

Pleasant Home Healthcare Ltd Reviews (68)

9.9

Pleasant Home Healthcare Ltd has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years.
Over all time Pleasant Home Healthcare Ltd has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pleasant Home Healthcare Ltd
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Total of 68, showing 41-60
Review from June H (Wife of Client) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband needed to be discharged from the hospital and we contacted Pleasant Home Healthcare Ltd. The management arranged care visits promptly and contacted social services for the right equipment. The carers were very trained and experienced and handled him gently and were very kind and friendly
- very professional team.
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Review from Andrew M (Son of Client) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was impressed by the management of the service and individual carers and know that dad was equally satisfied. It helped to maintain his independence and dad found all staff very friendly and attentive. Pleasant Home Healthcare lived up to their name.
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Review from RajCoomar P (Client) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the Care provided by Pleasant Homecare. Very Professional and caring service. The carers have been very kind and caring.They are friendly and motivational. They take good care of my Nutrition and Hydration and personal Hygiene. I enjoy have a good conversation and always look
forward to seeing them.
The management has been great. They check and endure all my care needs are well met and that is very reassuring.
Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare LtdThanks very much for your kind review. We appreciate the same!
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Review from Julia B (Daughter of Client) published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided by Pleasant Care. The management team are proactive in the care that they provide to my dad and act swiftly to changing circumstances. The carers are helpful and communicative. They have a 'can do' attitude and are always happy to help. I would have no hesitation in recommending
their services.
Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare LtdThanks very much for your kind feedback. We appreciate the same!
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Review from Shaun D (Husband of Client) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was content with the staff and backup when needed.
Social Services and Pleasant make a great team.
Since my wife returned from the hospital the Pleasant management has been very cooperative and helpful to communicate with social services, occupational therapy and GP services to put all she
required in place.
My wife loved her carers, and when she was in their care it gave me time to go shopping and I felt relaxed.
Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare LtdWe appreciate your kind feedback and are grateful for the same. We constantly work with the Local Authority, Social Services and other Healthcare professionals and agencies, with regard to our service user welfare, which is our priority.
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Review from Carol T (Client) published on 8 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently transferred to Pleasant Home Healthcare after being let down very badly by my previous care company. Pleasant Home Healthcare immediately stepped in and took over my care at a very difficult time for me and have made me feel relaxed and stress free. The carers are very friendly and have provided
an excellent service while striving to maintain my dignity at all times. They have promoted my independence by encouraging me to take part in my own care, but are always there to assist or take over if necessary without making me feel inadequate. They are happy to prepare something for me to eat or drink on each visit and always seem to find time for a chat. They communicate well with my husband and are always up to date regarding my 'peaks' and 'troughs'. I am grateful to the staff for making me feel part of the human race again rather than someone who is an obstruction.
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Review from Eileen M (Client) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and happy with the care I am receiving from Pleasant Home Healthcare. Carers are very courteous and very pleasant to talk to and very pleasant to have them come to my house. I appreciate their friendliness and kindness. I have a very pleasant communication with the management and there
have never been any difficulties. They help me be independent in my own home. They help me relax and be happy.
Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare LtdThank you for your kind feedback. We greatly appreciate your pleasant feedback . I am delighted to learn, that you find our team and service very pleasant and are pleased with same.
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Review from Peggy Ann G (Client) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I received care from Pleasant Home Healthcare upon discharge from hospital. The carers were very pleasant, very professional and very helpful. The timekeeping was very good and I was very satisfied. Management was very helpful and approachable, they used to monitor and check if everything was ok and
gave all the necessary support. Receiving care from a very caring team helped positively to recover well in time.
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Review from Deborah P (Mother of Client) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using care services from Pleasant Home Healthcare since we changed from the previous provider 13 months ago. There has been a complete change in my daughter's mood which is positive and makes her cooperate with the carers better. As my daughter suffers from Downs Syndrome, carers need to
be patient and friendly, which was not so with the previous provider. We are happy that carers come on time in the morning, as my daughter gets picked up to go to Day Centre. The management have been supportive and approachable and accommodated time change requests as per our needs.
Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare LtdWe greatly appreciate your kind feedback and are thankful for the same. It is highly satisfying to learn, that Challenging behaviour and Special needs care needs of your daughter are being successfully met our Company.
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Review from Leonard J (Client) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving home care from Pleasant Home Healthcare for 1 1/2 years. I am very happy with the care I've received, the carers are very friendly and they talk to me to make sure I'm ok. If there any problems or queries, I ring the office and they are very helpful.
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Review from Toni R (Client) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was very pleased with the services from Pleasant Home Healthcare. The carers always come on time, were very happy and kept me motivated and gave me hope and encouragement. They made me feel better about my situation, of a night time, they would get me settled and make me feel comfortable ready for a
good nights sleep, this really eased my anxiety and left me relaxed. Having the care from Pleasant Home Healthcare arranged very quickly by the management, meant I could come home and be with my family, somewhere I could start to recuperate.
Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare LtdThank you for your kind feedback. We greatly appreciate the same. It is a pleasure to learn that the desired Outcomes were successfully achieved with the care delivered by our team, which helped you recuperate well, and made a positive difference to your welfare and well being.
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Review from Doreen B (Client) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care from Pleasant Home Care for almost two years now. I am very pleased and happy with the care. Carers are very kind and friendly. They listen and talk to me, treat me with respect and dignity.
The management has been helpful on meeting my needs, monitoring carers. On the occasion
when I was unwell, when they arrived, the carer called for an ambulance and the assistance was very helpful. I feel safe with their care.
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Review from Sarah E (Client) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with the company 8 months and I am very happy with the services. The carers are very nice and are happy too in the work which is lovely. They give me dignity.
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Review from Ena G (Client) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care from Pleasant Home Healthcare Ltd for almost a year. Carers are very kind, helpful and smiley. They cheer me up and they do all of the duties I ask them to do. I enjoy talking to them and having them around. The management is very helpful and any request to change of time
due to hospital appointment have been successfully met at short notice which is helpful.
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Review from Margaret S (Daughter of Client) published on 25 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother has been with this agency since leaving hospital after a fall last autumn. They have helped out with shopping and dropping off samples to doctors when I have been unable to. They even purchased and fitted a broken keysafe within two days at a reasonable cost. Any request for support
has been responded to promptly and courteously.
Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare LtdYour kind feedback is greatly appreciated and we are very thankful for the same. Service user safety and welfare is our prime concern and we are pleased to have delivered the same in a timely manner.
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Review from Rose L (Wife of Client) published on 25 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first introduction to Pleasant Home Healthcare, I was very impressed. My husband needed end of life care after leaving hospital and it was very well arranged in short notice by the management. The carers came 4 times a day in two's. They were very efficient, reliable, kind, thoughtful and respectful
towards his needs. He was always happy to see them and had a little laugh and joke with them, they instilled great confidence and respect. The contact and support we had with the management team was very good. They are a very professional and caring team and I would personally recommend the company very highly.
Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare LtdWe appreciate your kind feedback and are thankful for the same. Its inspirational , assuring and satisfying to learn service was well delivered to the required standard
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Review from Jeremy M (Son of Client) published on 24 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum greatly appreciates the care that she receives from Pleasant Home Healthcare. Staff are very friendly and work very hard. Calls are on time and any changes requested by Mum are always accommodated. I would recommend Pleasant Home Healthcare to other potential clients.
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Review from Jan C (Son of Client) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were very prompt, polite, took my instructions well and were very knowledgeable in their care of my dad. They received proper training and it showed throughout. Management was very knowledgeable and always kept me up to date of any issues needed. All in all, a very well run, efficient, personal
service. would recommend! Also, care was arranged in a short period when another agency couldn't provide necessary cover. The company is reliable.
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Review from Ted B (Son of Client) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided has been of a high standard. The company has reacted well and quickly to any changes of need that has occurred. The management are very hands on and are always contactable when I wish to discuss the service provision. They prioritised the safety of my mother and father and contacted
the council concerning the provision of rails around the house. The carers are gentle and very understanding when dealing with my parents.
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Review from Mary B (Client) published on 6 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the care my husband receives, he is treated with care and dignity and they speak to my husband as an equal, and always try to meet his needs accordingly. They leave the bathroom nice and clean, they get him dressed and chat to him like an old friend. I will definitely recommend Pleasant
Home Care.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Pleasant Home Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pleasant Home Healthcare Ltd is calculated as follows: ( (88 Excellents x 5) ) ÷ 88 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Pleasant Home Healthcare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (4)

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Ravinder Kaur

Job Title: Director and Registered Manager Joined: 2011

Management Degree in Social Health Care. Also a Computer Engineer. Social Healthcare Experience of Managing and working with adults suffering from Mental and Physical difficulties. Expertise in dementia and Elderly care.


Provide care based on Person Centred Planning with Individualised care plans for each service user. Care provided with sensitivity respecting dignity and choice
Ensures positive Outcomes are achieved.

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Jaz

Job Title: Deputy Manager Joined: 2012

Over 10 years of Experience in all areas of Healthcare Well Experienced, Passionate and Dedicated Team Member.


Trained in ensuring the Safety and well-being of our service users.

Anita

Anita Reed

Job Title: Supervisor Joined: 2015

Anita is highly experienced in Healthcare. She has over 8 years of experience in providing care for the elderly in the community. Her expertise is Dementia care, palliative care and all types of complex care. She ensures Health and Safety and the prevention of abuse. The safety and protection of our service users is our main priority. She performs risk assessments on a regular basis and referrals are made and adaptations' made to ensure service users' Safety and Welfare.

Debbie

Debbie Mitchell

Job Title: Quality Monitoring Assistant Joined: 2012

Debbie is highly experienced and Qualified in Health and Social care.


She has provided care to the elderly and vulnerable people in the community suffering from dementia, autism , downs syndrome and needing complex care including palliative care. Also use of hoist to service users needing 2 carers visits for transfers.


She assists the management in providing high-quality care to all the service users and ensuring
all the duties are carried out to the highest standard making a positive difference in service users' lives and supporting their families.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pleasant Home Healthcare Ltd to verify any information. View our terms and conditions. Pleasant Home Healthcare Ltd has an Enhanced Service - more info.