We decided to use Pleasant Home Healthcare after reading available reports and recommendations. Dad had become more frail and had suffered a few falls.
The manager met us and our father and we all discussed what was required. She wanted input from all of us. She gave us helpful information about attendance allowance and help Dad could receive from local OT and Physiotherapy departments. This had not occurred to us. She made an effort to get to know Dad and find out what his needs are. He now receives a short visit from a carer in the mornings and evenings who serves his meals, bathes his legs and makes sure he is ok.
The staff, who visit daily, are all very friendly, pleasant, professional, efficient and reliable. They chat to my father while providing care and treat him with respect. My father is housebound and the staff bring a little bit of the world outside into his house twice a day. At times he is less well or mobile. His state of health can vary. I believe it is reassuring for him to know that someone is coming in every day, to serve that important hot meal, bath his legs so that ulcers do not develop or even retrieve the TV remote control, which has fallen under the chair!
Although we visit Dad many times a week, it's not possible to be there morning and evening every day and we do go away sometimes. We ALL have peace of mind knowing that someone will be visiting and checking that Dad is ok and, if he is not, letting us know.
Dad has received the support from Pleasant Home Healthcare for 6 months now. It is a good service and we know that we can talk things over with the manager or that she will ring us if she is concerned. We are very pleased with the service and wish we had put this in place sooner.
