Pleasant Home Healthcare Ltd

T1 Bates Business Centre, Bates Industrial Estate, Church Road, Harold Wood, Romford RM3 0JF
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Top 20 award
9.9 62 Reviews
  • Pleasant Home Healthcare Ltd, Romford
Pleasant Home Healthcare Ltd employ an experienced and friendly team of staff, able to support adults in their own homes with a wide range of personal needs.

Areas of expertise include supported living, respite care and dementia care, as well as palliative and end-of-life care.

The company's aim is to meet all recognised standards and remain up-to-date with best practice, while maintaining an approach that allows clients to feel appreciated and respected.
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Care Provided by Pleasant Home Healthcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £29.90
  • Weekly Live-in Care Fees: £1325 – £1555

We provide High Quality care at Competitive Prices.


Find out more information for our 'Live-In' care rates

These prices are only a guideline, please contact Pleasant Home Healthcare Ltd to find out the exact price for your requirements.

Contact Pleasant Home Healthcare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Pleasant Home Healthcare Ltd to get a personalised quote.

Good to Know

Owner

  • Pleasant Home Healthcare Ltd
  • Privately Owned

Person in Charge

  • Ravinder Kaur (Manager)

Pleasant Home Healthcare Ltd Reviews (62)

9.9

Pleasant Home Healthcare Ltd has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years.
Over all time Pleasant Home Healthcare Ltd has 62 reviews.

Overall Experience
  • 61
  • 1
  • 0
  • 0
  • 0
Date Published
  • 62
  • 3
  • 8
  • 15
  • 47
Reviewer Connection to Pleasant Home Healthcare Ltd
  • 26
  • 12
  • 7
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Kim H (Sister of Client) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have enjoyed the excellent care service of Pleasant Home care for over a period of 2 years now, for my brother. During this period the service has been highly responsible, responsive and truly reliable. Its been a pleasant change from previous four care providers, whom we had to change, due to constant
worry and concern regarding the care provided. We have had peace of mind with Pleasant Home care and feel confident and happy regarding the care provided to him. Due to his mental health condition and diabetics, it is important that he has his food and medication at right times and the right support is given to him. The carers are friendly and caring and they always do their best for him. They take time to sit and talk to him which helps with his mental health condition. We are able to contact the management freely to discuss issues regarding his care and they take care to implement things accordingly, if needed. They also review his care needs regularly. The staff are well trained and supervised. During the initial assessment, over 2 years ago, the manager had assured us that essential care will be delivered satisfactorily and that has proved to be so true over the 2 years. We have benefited from a great care service which can be trusted with regard to my brothers essential care requirements. The care provided has made positive changes in my brothers life and we are very pleased.
We can confidently recommend Pleasant Home Healthcare to anybody looking for a care provider for their loved one. We wish we had known them earlier.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda (Daughter of Client) published on 27 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
We decided to use Pleasant Home Healthcare after reading available reports and recommendations. Dad had become more frail and had suffered a few falls.


The manager met us and our father and we all discussed what was required. She wanted input from all of us. She gave us helpful information about

attendance allowance and help Dad could receive from local OT and Physiotherapy departments. This had not occurred to us. She made an effort to get to know Dad and find out what his needs are. He now receives a short visit from a carer in the mornings and evenings who serves his meals, bathes his legs and makes sure he is ok.


The staff, who visit daily, are all very friendly, pleasant, professional, efficient and reliable. They chat to my father while providing care and treat him with respect. My father is housebound and the staff bring a little bit of the world outside into his house twice a day. At times he is less well or mobile. His state of health can vary. I believe it is reassuring for him to know that someone is coming in every day, to serve that important hot meal, bath his legs so that ulcers do not develop or even retrieve the TV remote control, which has fallen under the chair!


Although we visit Dad many times a week, it's not possible to be there morning and evening every day and we do go away sometimes. We ALL have peace of mind knowing that someone will be visiting and checking that Dad is ok and, if he is not, letting us know.


Dad has received the support from Pleasant Home Healthcare for 6 months now. It is a good service and we know that we can talk things over with the manager or that she will ring us if she is concerned. We are very pleased with the service and wish we had put this in place sooner.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Pleasant Home Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pleasant Home Healthcare Ltd is calculated as follows: ( (88 Excellents x 5) ) ÷ 88 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Pleasant Home Healthcare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (4)

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Ravinder Kaur

Job Title: Director and Registered Manager Joined: 2011

Management Degree in Social Health Care. Also a Computer Engineer. Social Healthcare Experience of Managing and working with adults suffering from Mental and Physical difficulties. Expertise in dementia and Elderly care.


Provide care based on Person Centred Planning with Individualised care plans for each service user. Care provided with sensitivity respecting dignity and choice
Ensures positive Outcomes are achieved.

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Jaz

Job Title: Deputy Manager Joined: 2012

Over 10 years of Experience in all areas of Healthcare Well Experienced, Passionate and Dedicated Team Member.


Trained in ensuring the Safety and well-being of our service users.

Anita

Anita Reed

Job Title: Supervisor Joined: 2015

Anita is highly experienced in Healthcare. She has over 8 years of experience in providing care for the elderly in the community. Her expertise is Dementia care, palliative care and all types of complex care. She ensures Health and Safety and the prevention of abuse. The safety and protection of our service users is our main priority. She performs risk assessments on a regular basis and referrals are made and adaptations' made to ensure service users' Safety and Welfare.

Debbie

Debbie Mitchell

Job Title: Quality Monitoring Assistant Joined: 2012

Debbie is highly experienced and Qualified in Health and Social care.


She has provided care to the elderly and vulnerable people in the community suffering from dementia, autism , downs syndrome and needing complex care including palliative care. Also use of hoist to service users needing 2 carers visits for transfers.


She assists the management in providing high-quality care to all the service users and ensuring
all the duties are carried out to the highest standard making a positive difference in service users' lives and supporting their families.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pleasant Home Healthcare Ltd to verify any information. View our terms and conditions. Pleasant Home Healthcare Ltd has an Enhanced Service - more info.