Pleasant Home Healthcare Ltd

T1 Bates Business Centre, Bates Industrial Estate, Church Road, Harold Wood, Romford RM3 0JF
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Top 20 award
9.9 68 Reviews
  • Pleasant Home Healthcare Ltd, Romford
Pleasant Home Healthcare Ltd employ an experienced and friendly team of staff, able to support adults in their own homes with a wide range of personal needs.

Areas of expertise include supported living, respite care and dementia care, as well as palliative and end-of-life care.

The company's aim is to meet all recognised standards and remain up-to-date with best practice, while maintaining an approach that allows clients to feel appreciated and respected.
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Care Provided by Pleasant Home Healthcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £29.90
  • Weekly Live-in Care Fees: £1325 – £1555

We provide High Quality care at Competitive Prices.


Find out more information for our 'Live-In' care rates

The price(s) shown are provided by the agency. Contact Pleasant Home Healthcare Ltd for full pricing details and T&Cs.

Contact Pleasant Home Healthcare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Pleasant Home Healthcare Ltd to get a personalised quote.

Good to Know

Owner

  • Pleasant Home Healthcare Ltd
  • Privately Owned

Person in Charge

  • Ravinder Kaur (Manager)

Pleasant Home Healthcare Ltd Reviews (68)

9.9

Pleasant Home Healthcare Ltd has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years.
Over all time Pleasant Home Healthcare Ltd has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pleasant Home Healthcare Ltd
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Total of 68, showing 21-40
Review from Linda H (Cousin of Client) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleasant Home Healthcare has provided excellent and friendly care for my cousin for over 6 years now. We are very pleased with the high standard of care and friendliness of the staff that see to her needs on a daily basis. The managers have always been understanding and helpful, which is especially
useful as we live quite a distance away, and helps to ease our mind considerably, they haven't hesitated to contact us when there is a problem. The carers make sure she eats and drinks well and are very careful to ensure she takes her medication, and they all go overboard to make sure she is comfortable and content. What is more important to us is that she feels supported and that she enjoys the interaction with all her regular carers, which is an absolute necessity as she lives by herself. Most of them also encourage her to do as much as she can for herself, including walking more. I would definitely recommend the company to others that require homecare assistance.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdWe are grateful for your kind feedback regarding care delivery to your cousin. It's been a great pleasure to make a positive input to her well-being and health. Our Team will do our best to ensure she is happy and well cared for.
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Review from Manjeet B (Daughter-in-law of Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is receiving care from Pleasant Home Healthcare for nearly two years. We are very pleased to have this service. The management and carers are very friendly and helpful, showing care and compassion. They take care of his personal dignity, hygiene and food etc. Dad is always happy to
see the carers helping him.
Excellent job and well organised.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdThanks for your kind feedback. I appreciate it. I am happy that you had a compassionate and caring, friendly experience with our care provision.
Your father-in-law is truly valued and loved by our team.
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Review from Winifred A (Client) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the carers who come every morning. I look forward to seeing them all which brightens my day. I am housebound after two falls last year so their assistance is precious to me.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdThanks for your kind feedback. I appreciate them. I am glad that you're pleased with the care and assistance the carers provide to you. You are valued and loved by our team.
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Review from Yvonne W (Daughter of Client) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The high standard of care given to our mother is very comforting for the family, as we live quite a long way from her and rely on the carers. My mother seems very happy with her carers and has a good relationship with them. Interaction is very important to her as she is unable to go out alone. We are
very pleased with the compassionate, dignified and respectful way our mother is treated.
Reply from Ravinder Kaur, Manager at Pleasant Home Healthcare LtdThanks for your kind feedback. I Truly appreciate the same. So glad you trust our team and our high standard of care. Our team loves her; she is a lovely lady. We would always strive to ensure she is comfortable and treated with dignity at all times.
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Review from Vincent B (Son of Client) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was feeling lonely and confused and showing early signs of dementia. We got in touch with Pleasant Home Healthcare for companionship, safety and health reasons. To also ensure she takes her medication and health and hygiene is supervised and assisted when needed. She has her good and bad days.
Carers are so empathetic, friendly, kind and patient with Mum. They go with the flow, promoting her independence carefully. She finds them very pleasant and has a good laugh with them. The management is very proactive, understanding and promptly implements any changes being very flexible. We have an excellent trusting bond with them for delivering high standard, quality care service.
Reply from Ravinder Kaur, Director at Pleasant Home Healthcare LtdThanks for your kind review. I truly appreciate the same. Your mum is a very sweet, dignified and independent lady. It's really sad and touching to see her suffer from Dementia. We understand it's a very delicate phase for her. Our team is sensitive towards her and fully sympathizes with her condition. We will do our very best to fully support her and ensure her dignity and independence is well protected. We love to see her laughing and happy at all times, which is so rewarding to us.
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Review from John R (Client) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care from Pleasant for two years now and am so glad my daughter and I picked Pleasant. Right from the start assessment and receiving care, they have been excellent and highly professional. I suffer from anxiety and the management has taken extra care and been extra sensitive, ensuring
all my healthcare and hygiene needs are efficiently met. The carers are well trained and experienced, always courteous and polite. Management, carers, it all is going well and they take my feedback well, always looking for improvement. As my daughters seriously ill and I suffer with anxiety, I feel relaxed and that I have a very caring and kind and considerate care company, who I can trust and fully rely on for all my care needs. The management does an excellent job recruiting, training and ensuring excellent care delivery.
Reply from Ravinder Kaur, Director at Pleasant Home Healthcare LtdThank you John for your kind feedback. You are an intellectual person who had lead an interesting fulfilling life, it's such a great pleasure to care for you and our team enjoys having a good chat with you about your life experiences. We endeavour wholeheartedly to make your life comfortable and relaxing in your own home with our empathetic and kind care which you enjoy.
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Review from Michael B (Stepson of Client) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepdad received care from Pleasant Home Healthcare Ltd for nearly two years. We were very pleased with the professional and kind service. Carers were very friendly and helpful, and always on time. They took care of his personal hygiene and food etc. He had many health care problems, which had to
be addressed. Also, he was depressed and had less appetite. Carers motivated him to eat and drink always and ensured he was hydrated. Carers and management were very sympathetic towards supporting him always. His pressure sore care was excellent. The management always kept me informed and ensure he received the right medical help and arranged protein supplement drinks for him.
Reply from Ravinder Kaur, Director at Pleasant Home Healthcare LtdThanks very much, Michael for your kind feedback regarding our Care provision for your Stepdad. Our team misses him. I am pleased we did our very best for him and managed to successfully meet all his care needs efficiently.
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Review from Paula B (Daughter of Client) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with the service my mum receives from Pleasant Home Healthcare. The care ladies do an excellent job. They ensure she eats and stayed hydrated, and assists with mobility and medication. The management is friendly and cooperative with my mum's needs.
Reply from Ravinder Kaur, Director at Pleasant Home Healthcare LtdThank you for your kind feedback. I appreciate the same. It's good to know that you are delighted with our friendly care service for your sweet mum. We love her and her sweet smile. I am so proud of our caring team. We will always endeavour to make her happy.
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Review from David G (Son of Client) published on 28 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving care from Pleasant Home Healthcare for over 2 years now. I am very impressed with the dignity and empathy shown by the management and carers. Also, the flexibility of arranging care with varying care needs of my mum in short notice was great. When my mum was unwell, the carers
got in touch with the emergency services, waited and reassured Mum until the ambulance arrived. They are always so kind and helpful and go the extra mile. Communication with management has always been excellent. The team's holistic approach to care is excellent and I am grateful for the same.
Reply from Ravinder Kaur at Pleasant Home Healthcare LtdThanks very much, David, for your kind feedback. We appreciate the same. I am so delighted to hear that you find our Teams Holistic Approach to care, Excellent. Its been a real pleasure caring for your Mum.
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Review from Brenda S (Client) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied and happy with service received. Carers are well trained, reliable, helpful and come on time. They do their best to give me independence in my own home.
Reply from Ravinder Kaur at Pleasant Home Healthcare LtdThanks very much, Brenda, for your kind Feedback. We appreciate the same. I am so pleased to know that you are Satisfied and Happy with our Service. It's a pleasure to care for you.
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Review from Joan S (Client) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care from Pleasant for several years now. Sensitivity, empathy and sympathy are a good bond for my carers, the management and I. They provide a high standard of care and are well trained. My care needs have been altered a few times and regardless of short notice, the management
have been able to put additional care in place effectively and efficiently. Carers prepare tasty meals for me and they always have a smile. They are kind and have my trust, which is important to everybody concerned. Professional, high standard care.
Reply from Ravinder Kaur at Pleasant Home Healthcare LtdThanks very much for your kind review. We appreciate the same. It's an honour that over the years, we have managed to create a trusting bond, by delivering a service which is Sensitive, Sympathetic and Empathetic. It's a real Pleasure to care to you.
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Review from Eric G (Son of Client) published on 26 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was fortunate enough to choose Pleasant Home carers for my mother, who required care eventually four times a day. Initially, I made a random choice which carers to choose, as I had had no experience of this type of service previously. I could not have been happier, they were there for my mother's
needs as she deteriorated. It was a comfort to me to know that each day I could trust the carers to look after my mother without worry. I would have no hesitation in recommending them as they genuinely care.
Reply from Ravinder Kaur at Pleasant Home Healthcare LtdThanks very much, Eric, for your kind feedback. We appreciate the same. Thanks, for choosing us. It was a real pleasure to care for your mum. I am so pleased you were happy with our care.
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Review from John G (Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care from Pleasant since February 2019. It has been a very pleasant experience. I am well looked after. They are a very professional, kind, friendly and helpful team. The care was put in place quickly by the management, which was very helpful. The carers ensure I am well hydrated
in summer and they cheer me up. Always the office arrange for nurses to see me when carers observe pressure sores and early visits when I have hospital appointments.
Reply from Ravinder Kaur at Pleasant Home Healthcare LtdThanks very much, John, for your kind feedback. We appreciate the same. I am delighted to know that you're having a very Pleasant experience with our care.
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Review from Denise C (Client) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care from Pleasant for nearly a year now. The care provided has been truly life-saving for me. I live on my own, I was down as my brother who lived with me had passed away. I was neglecting myself. I am much healthier and happy now due to the excellent care provided by Pleasant
care team.
My nutrition and hydration needs are well met. The management has been highly responsive and responsible by coordinating care over weekend with nurses regarding my pressure sores.
The care provided by carers and monitored by manager along with nurses helped them heal quickly.
Carers are very caring, friendly, simply well trained. They picked up my sign of cancer at early stage and the care provided to escort to medical appointments helped treat cancer.
Reply from Ravinder Kaur at Pleasant Home Healthcare LtdThanks very much Denise for your kind feedback. We appreciate the same. It's rewarding to learn that you're healthier and happier now and I am honoured our alertness, support and hard work, helped to detect and treat cancer in time. Congratulations for the same!
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Review from Lynda Ann H (Client) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's almost a year now since I have been receiving care from Pleasant. I have mental health difficulties and used to be depressed and lacked motivation. But now I feel great. Positive, confident and energised with the help or care and support received from Pleasant. All team members are highly motivated,
dedicated, kind, caring and passionate carers. So very friendly and kind. They cheer me up, encourage me, talk to me. I look forward to them, they play games with me - spell check is my favourite. Manager checks and supervises if I am Ok. They create positive atmosphere. I feel very happy and safe.
I am very grateful for them.
Reply from Ravinder Kaur at Pleasant Home Healthcare LtdThanks very much, Lynda, for your kind feedback. We appreciate the same. I am so pleased to hear that the dedication and hard work of our Team members has motivated you and brought a positive change into your mental well being. We love to see you keep up to it at all times. You have our constant support for the same !!
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Review from Hilary C (Niece of Client) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been receiving daily care for several years now from this agency. There have been many times when she has become unwell and changes made to her care during which carers have responded appropriately and always with sensitivity, empathy and professionalism. The manager is the same and has
proved to be an excellent communicator always trying to do the very best for service users/family and accommodate their wishes.
Carers have proved to be kind, reliable and excellent timekeepers.
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Review from Oluyami O (Mother of Client) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been receiving care from Pleasant Home care for over a period of 2 years now. I am very happy and pleased with the care provided.
Carers are very caring and friendly. They handle my son gently and do their best for him. The management has always been caring and helpful. I feel free to talk
to them. They monitor and supervise care delivery and check up. A very professional team of caring people.
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Review from Patricia H (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very helpful and any problems I have are soon put right by the manager. I can trust the carers and have a laugh with them - it is better than a dose of medicine.
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Review from Joan G (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care from Pleasant Home Healthcare since more than a year now and I am very pleased and satisfied with the care provided. Carers are very helpful, kind, caring, friendly and thoughtful. The management are very pleasant, friendly and professional. They monitor the staff and effectively
take care of my changing care needs, by revising the care package promptly and ensure it's quickly implemented. A very pleasant team.
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Review from Tarveen S (Daughter-in-law of Client) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleasant Home Healthcare is a professionally run service operating to high standards. The management has been flexible to meet our changing requirements to meet my father in law's needs. The caring staff are courteous and empathetic and have gone out of their way to make my father in law comfortable.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Pleasant Home Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pleasant Home Healthcare Ltd is calculated as follows: ( (88 Excellents x 5) ) ÷ 88 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Pleasant Home Healthcare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (4)

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Ravinder Kaur

Job Title: Director and Registered Manager Joined: 2011

Management Degree in Social Health Care. Also a Computer Engineer. Social Healthcare Experience of Managing and working with adults suffering from Mental and Physical difficulties. Expertise in dementia and Elderly care.


Provide care based on Person Centred Planning with Individualised care plans for each service user. Care provided with sensitivity respecting dignity and choice
Ensures positive Outcomes are achieved.

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Jaz

Job Title: Deputy Manager Joined: 2012

Over 10 years of Experience in all areas of Healthcare Well Experienced, Passionate and Dedicated Team Member.


Trained in ensuring the Safety and well-being of our service users.

Anita

Anita Reed

Job Title: Supervisor Joined: 2015

Anita is highly experienced in Healthcare. She has over 8 years of experience in providing care for the elderly in the community. Her expertise is Dementia care, palliative care and all types of complex care. She ensures Health and Safety and the prevention of abuse. The safety and protection of our service users is our main priority. She performs risk assessments on a regular basis and referrals are made and adaptations' made to ensure service users' Safety and Welfare.

Debbie

Debbie Mitchell

Job Title: Quality Monitoring Assistant Joined: 2012

Debbie is highly experienced and Qualified in Health and Social care.


She has provided care to the elderly and vulnerable people in the community suffering from dementia, autism , downs syndrome and needing complex care including palliative care. Also use of hoist to service users needing 2 carers visits for transfers.


She assists the management in providing high-quality care to all the service users and ensuring
all the duties are carried out to the highest standard making a positive difference in service users' lives and supporting their families.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pleasant Home Healthcare Ltd to verify any information. View our terms and conditions. Pleasant Home Healthcare Ltd has an Enhanced Service - more info.