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Home Instead (Reading)

Spaces, 1650 Waterside Drive, Arlington Business Park, Reading RG7 4SA
Home Instead (Reading) Logo
Home Instead (Reading) logo
Home Instead (Reading), Reading
Home Instead (Reading), Reading
Home Instead (Reading), Reading

Home Instead (Reading) provides a high quality, reliable and truly personal service to help older people be safe, secure and independent in their own homes. With provision ranging from as little as a few hours each week up to seven days a week including weekends and holidays, Home Instead provides a flexible and responsive service.

Home Instead match clients to individual caregivers based on personality and shared interests, and personally introduce...  

Care Provided by Home Instead (Reading)

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £41.50 - £41.50

We also offer a Care solutions package which incorporates a flat monthly fee irrespective of weekends and bank holidays. This we hope will give you price certainty every month. Please call for further information

The price(s) shown are provided by the agency. Contact Home Instead (Reading) for full pricing details and T&Cs.

Contact Home Instead (Reading) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Philip Keohane (Director)

Home Instead (Reading) Reviews (36)

9.5

Home Instead (Reading) has a Review Score of 9.5 (9.517) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Reading) has 36 reviews.

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Showing 36 reviews matching selected criteria
Review from Sarah D (Daughter of Client) published on 24 August 2022 Submitted via Website
Overall Experience

I’ve been absolutely delighted with the care my mother has received over the last year. Both the office staff and caregivers are always professional, supportive and caring. When my mother recently had to be hospitalised, they were so efficient and liaised with all the medical professionals, helping to reduce everyone’s stress levels. A fantastic caregiver was there to support my mother and me, on her return from hospital - we could not have managed without her. All the caregivers are caring and supportive companions to my mother on a daily basis - she looks forward to their visits and chats.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you Sarah for taking the trouble to submit those kind words. I will forward them to the CAREGivers who help to support your mother so they can see how much their work is appreciated.

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Review from G F (Son of Client) published on 1 November 2019 Submitted via Postal Card
Overall Experience
Happy with carers who visit my mother.
Not happy with communications from the office.

Changing carers or times without calling my mother first.

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Review from Warren H (Son of Client) published on 19 March 2019 Submitted via Website
Overall Experience

I cannot recommend Home Instead (Reading) enough. So much so that I have passed their details onto friends who are in need of a good, care providing company on numerous occasions. They are reliable, courteous and professional and always have not only my father’s best interests at heart but that of the whole family.

Reply from Philip Keohane, at Home Instead (Reading)

Thank you for those extremely kind words. I will make sure they are passed on to the CAREGivers who support your father. They love visiting him. He is a real gentleman. Kind regards, Philip

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Review from Barbara T (Client / Service User) published on 11 March 2019 Submitted via Postal Card
Overall Experience

I find the Home Instead team are very friendly, reliable and caring and I appreciate their company twice a week.

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Review from Michael C (Client / Service User) published on 20 February 2019 Submitted via Postal Card
Overall Experience

Well managed agency. Good carers. Reliable and friendly. Always happy to help if at all possible.

Reply from Philip Keohane, at Home Instead (Reading)

Thank you for your kind words. We thoroughly enjoy supporting you in your daily lives.

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Review from Pauline G (Daughter of Client) published on 21 January 2019 Submitted via Website
Overall Experience

My mother has been having daily visits for more than three months now, from carers who are always friendly, helpful and professional. She now looks forward to their visits and appreciates that they all take the time to talk with her while going about their work. It helps that she sees the same carers on a regular basis so she gets to know them and they get to understand her needs, likes and dislikes. I am very happy with the caring way the service is provided and would certainly recommend them to anyone.

Reply from Philip Keohane, at Home Instead (Reading)

Dear Pauline, Thank you for your kind words about the service we provide. These will be passed on to the CAREGivers concerned. Kind regards, Philip.

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Review from P W (Client / Service User) published on 20 April 2017 Submitted via Postal Card
Overall Experience
I have been with Home Instead for over 2 years. I am very happy with their services, the carers are great, friendly and professional and know what they are doing.

I would recommend any family or friends to Home Instead. Keep up the good work.

Reply from Philip Keohane, Director at Home Instead (Reading)

Thank you for your kind words of appreciation. They are greatly appreciated.

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Review from B B (Client / Service User) published on 17 April 2017 Submitted via Postal Card
Overall Experience
Very good as staff come and get on with tasks straight away.

Wish it was cheaper; but satisfactory.

Reply from Jane Patey, Care Manager at Home Instead (Reading)

Many thanks for your kind words.

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Review from E F (Daughter of Client) published on 5 April 2017 Submitted via Postal Card
Overall Experience

Very high standard of work, always willing to care for my dad and make sure that all his needs are met.

Reply from Jane Patey, care manager at Home Instead (Reading)

Thank you for your review and kind comments very much appreciated.

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Review from Valerie R (Daughter of Client) published on 3 April 2017 Submitted via Postal Card
Overall Experience

I find Home Instead Senior Care (Reading) to be very kind and professional. The staff that have attended to my mother are fantastic, warm, friendly and caring. I can relax when I know they are with my mum because I know she enjoys their company. Also, the management are always at the end of the phone to address any problems that may crop up, so I would recommend them to anyone who needs some helping hands and to feel their parents are cared for.

Reply from Jane Patey, Care Manager at Home Instead (Reading)

Thank you for your kind words always appreciated.

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Review from M W (Client / Service User) published on 3 April 2017 Submitted via Postal Card
Overall Experience

Very happy with all aspects of Home Instead, very caring and treated with friendliness and respect. Always look forward to their visits.

Reply from Jane Patey, Care manager at Home Instead (Reading)

Many thanks for your kind words.

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Review from R S (Husband of Client) published on 7 March 2017 Submitted via Postal Card
Overall Experience

I am quite pleased with the standard of service provided. The current carers are punctual and courteous and I intend to carry on with the service.

Reply from Philip Keohane, Director at Home Instead (Reading)

Thank you for your positive comments and feedback.

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Review from Geraldine T (Daughter of Client) published on 7 March 2017 Submitted via Postal Card
Overall Experience

I cannot fault the care that everyone in Home Instead Reading has given my mother over the last month. They are professional and go beyond their remit to ensure she is safe and comfortable at home. Their communication with me is swift and gives me peace of mind knowing that they understand my mother's needs.

Reply from Philip Keohane, Director at Home Instead (Reading)

We are so pleased that you are happy with the support our CAREGiver is providing to your mother. Thank you for your kind comments. Philip

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Review from S K (Daughter of Client) published on 7 March 2017 Submitted via Postal Card
Overall Experience
We have been having the same carer for quite a long while now and she is fantastic.
My mother can be quite difficult but she manages her behaviour extremely well. She does an excellent job.
We had tried several agencies before Home Instead and none of them were adequate, they wouldn't clean my mother properly which resulted in infection after infection.

We are so happy with Home Instead, or more importantly the carer she now has.

Reply from Philip Keohane, Director at Home Instead (Reading)

Thank you so much for your kind words. They are greatly appreciated. Philip

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Review from Susan H (Client / Service User) published on 27 February 2017 Submitted via Website
Overall Experience
When I was told by the hospital I had to get carers, I had no idea where to look until I was given a book to look at of all caring professions around the country. I wanted a local company and found Home Instead and called them first. The next day the owner came to visit me in rehab hospital.
I was reluctant to have carers in my home for me (due to major multi pull hip operations), my husband was also very uneasy about having people coming into his house 3 times a day. This didn't last long, because he knew the carers did a better job than he could.

I have now been receiving care from Home Instead for approx 4 months. My carers are not only professional, they are like my new friends. Every day it's like a friend dropping in, always ready to listen to any of my problems but mainly while doing their work we have a laugh. This makes me happy.

Reply from Philip Keohane, Director at Home Instead (Reading)

Thank you for your kind words which, as always, are deeply appreciated by us all.

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Review from Gillian K (Daughter of Client) published on 4 July 2016 Submitted via Postal Card
Overall Experience

Friendly, reliable service.

Reply from Philip Keohane, Director at Home Instead (Reading)

Dear Gillian, Thank you for your kind words regarding the service we provide to your family. Our CAREGiver really enjoys the time she spends with them. Kind regards, Philip

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 April 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Home Instead (Reading).

Awards / Recognitions (10)

  • Recipient: Home InsteadDate: Friday 30 May 2025
  • Recipient: Home InsteadDate: Friday 31 May 2024
  • Recipient: Home InsteadDate: Wednesday 31 May 2023

Meet the Team (2)

Philip Keohane Job Title: Owner Joined: 2011
Philip Keohane

Prior to becoming a Home Instead owner here in Reading in 2011, I had previously worked in and around the healthcare sector for over 10 years. The poor experiences that my parents had with caring for my father in the family home lead me to believe that there must be a better way of supporting people to continue living meaningful lives at home. Home Instead’s vision of what good care should look like mirrors my own personal values so the last 10 years have been a truly gratifying experience.

We have a fantastic team of Care Professionals that I am immensely proud of. They share a common desire to support our clients as individuals, giving them the best care possible. They in turn are supported by an enthusiastic and well-led team of supervisors, administrators, and care management.

Here in Reading, Home Instead has been operating under my stewardship for over 10 years. We are firmly embedded within the local community, supporting other organisations such as the Reading Dementia Action Alliance, local community projects and Tilehurst Bowls Club where we are a sponsor and trough that hold activities which our clients and their family carers attend.

Sarah Stevens Job Title: Registered Care Manager Joined: 2022
Sarah Stevens

Sarah brings a wealth of experience and knowledge to the role of Care Manager. She will undoubtedly be the first person you will meet when you contact Home Instead Reading to talk about care

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