Thames Care

Overall, I found the carers very friendly, efficient, polite and caring, and there were times when they exceeded their duties. I miss them and miss their company. It is not only the resident that the carers dealt with but the resident's carer also needs support, which they accomplished.

As Mum had dementia and didn't recognise strangers we requested a regular carer. Thames Care gave us a regular carer which was great and she got to know mum well. They were very supportive and kind, and when we needed more help they supplied it at times that were convenient for us. Always alert to potential problems. Both the carers and the admin staff were great and I would certainly use them again if necessary.

Thames Care were recommended by a neighbour and they have provided care for my father for over three years, before he required additional 24 hour care in a home. We have been very pleased with the quality of care from their kind and efficient staff. In three years, there was never a missed appointment and they were always flexible if additional visits were required. We are very pleased to recommend Thames Care to others.

Thames Care provided a really wonderful service to my auntie. From the very start, they were friendly, professional and caring and my auntie very much enjoyed their visits. They went over and above on several occasions, helping her out and ensuring she was safeguarded. Our family cannot thank them enough and would highly recommend this great company, who really helped us.

Thames Care provided carers for my father for several years. They have given a very personalised service tailoring the care given to the needs of the client. Thames Care always dealt with issues quickly, efficiently and sensitively. They always reacted appropriately to any changing circumstances and kept us informed of their decisions. Carers kept high standards. At Thames Care, there has always been somebody available to contact whenever we needed to speak and this gave us peace of mind. Many thanks to all involved.

Having selected 3 providers for interview, we chose Thames Care and were not disappointed. My mother was very happy with the carers and the service provided. They fully met the expectation they set at the original interview.

My family and I will never forget the care and dedication shown to my father by his carers, during the last few weeks of his life. You gave him back his dignity and that is something that will never be forgotten. Thank you from the bottom of our hearts.

We engaged Thames Care to support my parents-in-law initially for one visits a day, which later became full live-in care plus working nights 7-days a week. The needs of my father-in-law especially were ever-changing. Thames Care was always willing to approach this in a responsive and proactive way. They adapted care plans and input where needed. There were teething issues at times, which were quickly and calmly resolved. On the whole, the care and support given were excellent.

My family and I are so thankful to Thames Care for the professional and kind support they gave our Mum. They were always flexible and accommodating in Mums changing needs. Mum enjoyed the support they gave her from personal care to companionship visits. Mum always called her support workers my "ladies" - it was a comfort to know that Mum was being given such excellent care. We would hear laughter and chatter with Mum during their visits. In particular, they were unbelievable wonderful in their support of Mum and the family as her health failed, and we moved into palliative care. Supporting Mum with such kindness in her last days, which enable us to support Mum at home. Thank you, Thames Care team.

Very efficient, reliable, satisfactory, cheerful.

Fantastic service - able to respond quickly to put a care plan in place at very short notice, which allowed me to retain my independence after an accident. Reliable and flexible, great communication and the standard of care was exactly what I needed.

I can't thank Thames Care enough for the excellent care and support they gave my mother for nearly 3 years. The team always acted very professional, at all times, especially through this pandemic we are all coping with. My mum loved her carers and always looked forward to their visits. They also helped and supported me and the family, which was a real comfort. Well done all of you - great team - you were our lifeline.

I have found Thames Care to be most helpful. Anything that I need to discuss is done with care and always administered. Mum has been very happy with her carers. Thank you to all the team for your help.

Extremely helpful from the start. Carers are excellent on time every day and always very pleasant. Very professional.

We used Thames Care to look after our mother. Right from the start, we were very pleased with the carers that visited mum; they were all brilliant. I would recommend them to anyone that needed the service to care for a loved one; they were very helpful in every way. I cannot praise them enough, thank you, Thames Care.

We wouldn't hesitate to recommend Thames Care.

Considerable care taken to adjust to the individual needs of clients. Responsive to changes in needs and good communication with family.

I have been using the services of Thames Care for just over a year and have been very satisfied, particularly with my individual carer. I have no complaints about the care I receive.

The carers are always polite, pleasant and always ready to respond to any requests. They wear gloves and protective aprons, which they change, if need be, in order to perform a certain task such as applying cream to the legs. The carers arrive punctually and always greet me cheerfully. The idea of having a designated carer is excellent as it gives a heightened sense of security and the knowledge that the care given will be exactly to ones liking.

The young ladies are all pleasant and a great help and set me up for the day.