Home Instead (Newcastle Upon Tyne)

Throughout my senior life I've had a lot of experience with different care providers and I've found Home Instead to be at the top for care provided.

Our family are very grateful to the care that Home Instead provided to my dad over the last few months. The carers have been fantastic - very professional and kind, while the admin team kept us in touch at all times and ensure my dad was always catered for, enabling us to keep him in his own home for as long as possible. Many thanks.

Excellent care. Very helpful and caring staff. First class service. Highly recommend.

I will be forever grateful for the outstanding care Home Instead has given my parents over the past 2 years. As my father's dementia has advanced the care professionals have supported my mother to enable him to stay at home by taking the time to learn about his needs and preferences.

The carers are patient and calm, handling challenging moments with sensitivity and respect. Most importantly, they always preserve his dignity and my mother has total trust in their ability to care for him.

The office team are super friendly and responsive, ensuring consistency with the small team of carers.

Home Instead have allowed my parents to remain at home, surrounded by comfort and familiarity, while receiving expert care. I would wholeheartedly recommend Home Instead to any family seeking reliable, high quality home care for a loved one.

In the final weeks of her life, my wife received wonderful care. All the carers were absolutely superb. They arrived on time, were gentle, kind, and yet quietly efficient and obviously well-trained and organised. They sometimes even stayed a bit beyond their allocated time to offer extra support and comfort for my wife and I. They fitted in with our wishes and ways to such an extent that she actively welcomed their visits and saw several of them as genuine friends. The carers were backed up by excellent office staff, who again were deeply supportive. I cannot think of any way their service could be better, and so I recommend Home Instead without hesitation to anybody needing care at home. I hope you can pass on my thanks and admiration to the Gosforth team. I shall always remember their help and human generosity.

Excellent help when I needed it during a family emergency. I was able to have flexible back up when leaving my mum to visit my daughter. Mum needed someone I could trust to keep her company in the evening.

Everyone we've had contact with has been really helpful and supportive, and we wouldn't hesitate in recommending Home Instead.

I was not happy with the care company the council had placed me with so I decided to look for a private care provider. I liked the look of Home Instead and after a visit from Debbie, the Client Experience Manager, I knew I had made the correct decision. Debbie was friendly, helpful and knowledgeable; she answered any queries that I had. The management of the company is first class; the staff are friendly, approachable and efficient and it is clear that they have a good caring relationship with their team of carers, the important people who deliver the service. I have a small team of carers who visit me, each of whom was introduced to me beforehand. Everybody is friendly, caring and competent and with a full hour visit there is no rushing and there's time for a chat. Of course, high quality care has a price and choosing Home Instead is a relatively expensive decision. However, care is a long-term necessity and high quality care enhances quality of life, that's worth spending money on

The carers who attend my mother are genuinely lovely, thoughtful and helpful people. They have her sole consideration in mind and look after her needs extremely well. They take her out of the home to help keep her socialised, to attend appointments or go shopping. Communication with the family is excellent and reviews are regularly undertaken. My mother looks forward to her visits very much.

It is incredibly difficult to find care companies which have achieved an Outstanding CQC rating & have maintained it as Home Instead has done since 2018.

From my very first enquiry with the company, to meeting the manager & care team, I was truly impressed. Meetings have been promptly arranged and queries responded to. All carers looking after my friend attended an introductory meeting with him, tour of the home and gained an understanding of my friend's needs. A weekly schedule of carers is provided in advance so that we can pin it up.

The care team has taken the time to get to know my friend, as well as meeting all of his personal care needs. They have cooked him his favourite meals, cleaned his bathroom & kitchen, sorted out his bedroom/clothing, & engaged with him on a personal level. We literally could not ask for anything more as the highest standards of care in all areas are being delivered.

I have absolutely no hesitation in unreservedly recommending this company.

From the moment I enquired about homecare for my elderly relative, I received friendly, informed, appropriate & relevant advice from the team at Home Instead. The carers who were matched up for my relative had a variety of backgrounds & previous experience, but all were attentive, caring, professional and determined to provide a service of the highest quality and always with a smile. The Home Instead team in the office & in the residential environment enabled us to keep my relative in her own home, which made a huge difference to her wellbeing & our peace of mind. Fantastic service! Thank you.

At £34 an hour it is not the cheapest provider but well worth the money and my sisters and I would not hesitate to recommend the company to anyone else.

Many thanks to all at Home Instead. We can certainly recommend them as being cared for at home is always preferable.

I would like to mention her carers who work extremely hard in building trust and companionship with mam, focusing on medication and meals, their comprehensive report offers great insight into mam's behaviours. The lady in the office is both professional and understanding making sure I'm kept up to date and her calmness and empathy are a huge support to me.

Very kind. All carers very kind very respectful will do anything required to help in any way.

We are very happy with the service and with the carer.

My dad uses Home Instead where he lives and they are brilliant, they put me in touch with their colleagues in a different branch and passed on his information. Without Home Instead, my dad's life would be a lot less happy and I would be more worried.

We organise Home Instead to help my 93-year-old mother-in-law with domestic help and companionship. After three months she couldn't be happier with the carers who visit her twice a week, two hours per visit. The quality of the domestic cleaning they do is of high quality and the care from the staff who visit is very good too. This has made a difference to her life and ours.

We feel we have made a good choice in selecting Home Instead for care in the home.

I have found all the staff to be courteous and helpful. The carer who visits Mum each week does an excellent job and the service review carried out by another staff member was highly satisfactory. I would recommend Home Instead to anyone needing their service.