Bluebird Care Greenwich

10 The Mound, William Barefood Drive, London SE9 3AZ
Review Us
9.8 38 Reviews
  • Bluebird Care Greenwich, London
Bluebird Care Greenwich is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Greenwich offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £37.15

Prices may vary depending on the complexity of the care. Bank holidays are increased rates.

These prices are only a guideline, please contact Bluebird Care Greenwich to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Siham Akka (Registered Care Manager)

Bluebird Care Greenwich Reviews (38)

Total of 38, showing 1-20
9.8

Bluebird Care Greenwich has a Review Score of 9.8 (9.806) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Greenwich has 38 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird care are a fantastic care provider.
Nothing is too much for them. Any concerns i have are addressed immediately. All the staff are friendly, kind and professional. My dad is 83 and has Vascular dementia and COPD. He is in very safe hands and gives me peace of mind.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for taking the time to review us! We are very happy to know that Dad is settled and content with his carers. We will pass on the feedback to our team! Thank you!

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Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy and content with the care she receives from her carers. They have a really good relationship with her and support her needs with care and attention. They support her in accessing her club activities and the other activities she enjoys doing.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for your kind words! We are extremely pleased to know your Sister is happy with the care and we are glad to meet her needs. I will pass on the feedback to the carers! Thanks so much!

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been looking after my nan for the last two years and I can't thank or praise them enough for everything they do. Office staff are lovely and helpful and the carers are a godsend. It was not easy to look after my nan from abroad, so we were recommended to use Bluebird Care services
and it was the best decision we made and we know she is in good hands.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for your lovely words! We are glad you are satisfied with the care provided to your Nan, the team are always there to help! I will be sure to pass on the compliments to our office team and the carers! Thank you

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Greenwich have given superb support and care for first my father, who had late stage dementia, and currently my mother who has severe mobility problems.
Their carers have always shown care and respect and built up personal relationships with both my mother and father. They have reflected
the professionalism of the company. The family is particularly grateful to have the manager as the leading contact and the speed she has arranged additional carers when emergencies have arisen. Thank you.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for taking the time to give us such a glowing review! We are pleased to hear you are happy with the care provided to both your late Father and now your Mother too. I will pass on the lovely feedback to our Care team!

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Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the support and reassurance I have received whilst relying on Bluebird to care for my parents. The care coordinator in particular has been amazing and has always been available to help us out no matter what day or time. The carers are well trained and have always been approachable
and understanding. My parents knew they were being well looked after and trusted the carers to be there for them. Over the last five years the Bluebird care coordinator, office staff and carers have become a part of our family and we are all grateful for the sensitivity and expertise provided particularly during both difficult and happier times. Thank you Bluebird.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you so much for such a lovely review! We are very humbled to know you have been happy with the care our team has provided, we will be sure to pass on the compliments.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to express my heartfelt gratitude for the exceptional care and support you have provided to my mother. Your team's dedication and compassion have made a significant difference in her quality of life. Knowing that she is in such capable and caring hands has brought our family great peace
of mind.


Thank you for your commitment to making her feel comfortable and valued every day. We truly appreciate everything you do!

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for your lovely words! We are so glad to know the care we provide your Mother meets her needs and gives you peace of mind. We will pass on the feedback to our team. Thank you!

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Overall Experience  Overall Experience 5.0 out of 5

If this was a trip advise platform, I'd be rating Bluebird a full fat 5!! The care Bluebird provide my dad is second to none, above and beyond should be their motto. As a family we have peace of mind knowing my Dad has the best carers in place. Thank you to the manager and her wonderful team of
genuine carers.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for taking the time to write us a review! We are very happy to hear that you are pleased with the care we provide Dad, we will be sure to pass your compliments onto the team!

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Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express our thanks to the lovely staff from the supervisors, carers and admin staff they are all a credit to Bluebird.
If they are ever running late (which is very rear) they always call to let us know.
They are lovely and supportive to us all and keep us updated on any needs such
as running low on personal care items.
Bluebird have been absolutely wonderful in the support they have offered especially dealing with dementia.
If you are looking for care l highly recommend you consider this company.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you so much for taking the time to write this lovely review. We are so pleased that you are happy with the care being provided, this is always a priority to us!

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Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has dementia and has been using Bluebird Care for over six months now - first in her own flat and now living with us - and we couldn't be happier with her carers. They are professional, friendly, punctual, attentive to detail, thoughtful and kind. Bluebird tries to ensure continuity
of carers as far as possible which has been especially helpful to us as my mum needs time to adjust to new things and people. The office is responsive, helpful and supportive. Our Bluebird carers have now become a welcome presence in our home and have helped not only my mum but us to adjust to the new routines of her life with us. I have no hesitation in recommending Bluebird to anyone looking for care.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for taking the time to write this lovely review, Caroline. It is a pleasure getting to know your mum and supporting her, and we're so pleased that you are all happy with the care being provided- this is always a priority to us! Thank you again for the kind words.

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Overall Experience  Overall Experience 5.0 out of 5

As a family, we feel blessed to have chosen Bluebird Care for our father. As a retired daughter I had no time to enjoy my retirement as I always seemed to be at Dad's, helping and supporting him. We have not looked back once our care package was in place, I feel like I have my life back and visit Dad
to have a chat or take him out. The staff members are so good I cannot praise them enough. I went on holiday without any worry, knowing Dad was being looked after. I highly recommend Bluebird.
Thank you.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for taking the time to write this lovely review. We are pleased that we have been able to support your dad to be able to give you the break and peace of mind to help you feel at ease, this is always a priority to us. Thank you again for your kind words!

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Overall Experience  Overall Experience 5.0 out of 5

It is always difficult to trust a person to care for a loved one. I was in a position where looking after my uncle became too hard so I looked into getting help.
I have so far used Bluebird Care for approx 3 months. In that time I have no problems at all, all the staff truly love their job and as a
result, it shows by the care they provide. There have been times when I have needed help sometimes late at night, I make the call and I get told don’t worry we will sort out the problem and they do. All the staff are so kind and truly care for the people put in their trust. Overall a wonderful company to deal with and great personal care provided. Look no further.
So a big thank you to all Bluebird staff.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for taking the time to write this lovely review, we are so pleased we have been able to take the pressure off of you by supporting you to look after your uncle. Our main priority is to ensure our customers are safe and happy so we will go above and beyond to make sure this is always the case! Thank you again for the lovely words.

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Overall Experience  Overall Experience 5.0 out of 5

At the recommendation of the local council, Bluebird stepped in to help provide care at very short notice. What stands out is their flexibility and willingness to tailor the care to the patient's needs. In addition, the team provide an excellent level of care and the communication back to other family
members is always efficient, prompt and detailed. Thank you to all of the team, I really appreciate everything you have done.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for this lovely review Jason. We are so pleased that we were able to support your family when they needed it. We hope that yourself and family are doing well!

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Greenwich Branch) have looked after our 88-year-old dad so amazingly well. We as his family do not know where we would be without them. We have 2 incredible carers. One comes in the morning to wash and help dress our dad plus she will clear the kitchen, make him a sandwich and generally
tidy up. The other comes in the evening to get Dad ready for bed, check that he has taken his medication and she will spend time chatting to him. They are both always reliable, kind, cheerful, hardworking and incredibly kind. All our family are so very grateful to them both. The admin staff are extremely professional and thorough. We are very lucky to have found this care agency.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for taking the time to write this lovely review. We are so pleased that your dad looks forward to the carers visits and they have been able to support him through such a difficult time. It also always makes our job easier when we work alongside supportive family members! Thank you again for the kind words.

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Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird Care to support my brother who suffers from dementia. I have been very pleased with the service.
The care manager has been very flexible in meeting our needs.
I value the fact that the same carers regularly attend. My brother is very resistant to having care visits and he is
gradually getting used to the carers and accepting them.
The service has been consistently reliable.
The service manager quickly responds to any issues or queries.
I would very much like my brother to live with us as long as possible. With the flexible care available I feel we will be able to achieve this, increasing domiciliary care as necessary.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for your kind words, Isobel. We are so pleased that yourself and your brother are pleased with the care services that the carers and care manager have been providing. We will continue to send the same regular carers to your brother as much as possible, so he can build a relationship with them and continue to accept them gradually. Thank you again for your lovely feedback, we really appreciate it!

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Overall Experience  Overall Experience 5.0 out of 5

Our mum's carer is always on time, patient and sympathetic towards mum. Mum was quite demanding but she did as she was told! Excellent carer. I was always made aware when she was covered by another colleague.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for taking the time to write this lovely review. We are so glad to hear that you are happy with your carer. We will continue to provide your Mum with the best care possible!

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Greenwich have been visiting and looking after my mother for the last two months and we are all very happy with the level of care she has been receiving. My mother has confidence that her well-being is important to them and she has a great relationship with the two ladies who visit and
look after her daily. We are glad that we made the decision to go with Bluebird Care Greenwich and can't thank them enough for doing such a great job.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for your feedback. Looking after mum is such a pleasure and her carers enjoy their morning chats. We wish mum a full recovery and hope to see her soon.

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Overall Experience  Overall Experience 4.0 out of 5

Overall, a very good care agency. We did have a couple of problems with carers initially not wearing PPE during Covid, but the manager rectified the situation asap.
I would definitely recommend them in the area.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for your feedback. It was indeed tough to keep up with all the changes in guidelines regarding PPE at the beginning of the Covid-19 outbreak. I am glad this issue was resolved as soon as possible.

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Overall Experience  Overall Experience 5.0 out of 5

My parents have received care from another agency, which fell well below my expectations, particularly as I had previously been a social worker and inspector of care services. So, when Bluebirds Greenwich was offered as an alternative agency, I took the opportunity to meet the manager at my parent’s
house. At this meeting, my parents and myself were reassured that Bluebird intended to provide a good service. They have lived up to the expectations, although there of course has been the odd occasional times when the standard has slipped, but when this has been highlighted the management has addressed the issue quickly. During the lockdown, my parents celebrated their 70th wedding anniversary. No family members could visit but the carers and agency helped celebrate by providing flowers and a cake, then sending photos of the small celebration to family members. Again, during this difficult time, carers have also escorted my parents to outpatient appointments. I would recommend Bluebirds.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for your feedback, John. Looking after mum and dad is such a pleasure and working with you, in particular, has helped us a lot, especially during the pandemic. We are all fond of your parents and look forward to providing them with the best care there is. We always rely on feedback to help us improve our service.

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Overall Experience  Overall Experience 5.0 out of 5

Our excellent team of Bluebird carers interweave with myself and my siblings to care for my mother. The carers are kind, compassionate and reliable and this gives our family great peace of mind. Importantly, it has meant that our mother has been able to stay in her own home. The care and communication
from the staff and from the office of Bluebird Care Greenwich is of a very high standard, which has been greatly appreciated in these difficult times.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Where do I start Catherine? It's a privilege to work with such an amazing family. We have been providing care for mum for so many years and working with you has made our job so easy. The carers are very fond of mum, and your response in a crisis has always been second to none. Thank you!

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Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care gives us peace of mind. They are flexible and adaptable and always available to give help and advice. We first asked Bluebird for help when we were in a crisis. They came straight away. They have been helping our mum ever since. We are working together to create a safe and secure, comfortable
and familiar living environment that now meets both our parent's needs now and in the future.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for taking the time to leave us feedback Francesca. I know what a busy schedule you have. It is such a pleasure to be involved in mum and dad's care. They are such lovely people and make the carers feel like they are members of the family. We look forward to carrying on providing a high level of care that meet your parent's needs.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Bluebird Care Greenwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Bluebird Care Greenwich is calculated as follows: ( (48 Excellents x 5) + (5 Goods x 4) ) ÷ 53 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Greenwich is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (6)

Anoop

Anoop Sekhon

Job Title: Owner

Bluebird Care Greenwich is led by Anoop Sekhon. Anoop started delivering homecare in Greenwich to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of home care and support is Anoop’s absolute goal and the team would be delighted to hear from anyone who is seeking home care for themselves or a loved one, or would simply like to talk to someone about the services we provide.
Anoop holds a BSc in Business Information Technology. She has worked with the Youth Service for the London Borough of Tower Hamlets for 6 years as an HR manager.
Her background in working with young people, including those with significant care needs, has inspired her to work with people with a wide range of care needs and to open Bluebird Care (Greenwich) in March 2012. She is committed to ensuring that she provides a high-quality service to the individuals she works with and that the exacting standards of Bluebird Care, UKHCA and CQC are satisfied in full.

Siham

Siham Akka

Job Title: Registered Care Manager

Joined: 2016

Bluebird Care is more than a company to me. It is more than a job. It is my life and passion! I started out as a coordinator and worked my way up to becoming a manager, and it’s been a real journey full of so many emotions good and bad, but every day I fall more in love with what I do.
I pride myself on providing the best possible service we as a team can carry out, and the proof is in the pudding! Caring for people isn’t an errand that you just run, my heart is in this! The team I work with make this “job” so worthwhile. Such kind-hearted, hard-working people who share the same values as I do. Bluebird Care really is my family!

Yussra

Yussra Darhmaoui

Job Title: Care Coordinator

Joined: 2023

I joined Bluebird Care in January 2023 as the Greenwich Office Administrator, and it’s my first job in the Care industry. What I like most in my job is the team I’m working with; everyone is very supportive, and they made me feel like I’ve worked here for years. I also love the fact that we support vulnerable people to live their lives with dignity and provide them with all sorts of care in the comfort of their houses.


Working with Bluebird Care made me realise that this is the right industry for me, and I am looking forward to improving my skills and gaining more experience in the field.

Toyo

Toyo Salami

Job Title: Care Supervisor

Joined: 2022

I joined Bluebird Care Greenwich in January 2022 as a care assistant and it has been one of the best decisions I’ve ever made. Having been promoted to a Care coordinator and I get to work in the office and interact with carers and customers from different walks of life, it is one that is very rewarding.

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Ruby Kaur

Job Title: Finance Manager

Joined: 2022

I’ve been working with Bluebird Care for a year and a half, since coming back from a long break after Maternity Leave. I love how supportive everyone is and how easy it is to work in a team with everyone here at Bluebird. I graduated with a Finance degree and have worked in Finance since but this has to be my most enjoyable role. I came on board with a lot of Finance skills but I have learnt much about the care industry since and have found it particularly rewarding working in this sector - even though I work back office, I very much enjoy that I can do my bit to help our wonderful customers. I do believe that for everyone here, it is more than just a job - when you’re made to feel like an important and essential member of the team, it makes it even easier to go that extra mile.

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Yogesh Kumar

Job Title: Accounts Manager

Joined: 2018

I joined Bluebird Care Greenwich in November 2018 as an Accounts Assistant. Since the day I meet the team, it was evident to me that I wasn’t just a colleague, but a member of a passionate loving family who takes pride in what they do. I love the challenges that come with the role. I have enjoyed every moment thus far & look forward to growing more day by day from my current role as Accounts Manager.

Frequently Asked Questions about Bluebird Care Greenwich

What Type of Services does Bluebird Care Greenwich offer?

Bluebird Care Greenwich offers Home Care.

How many Carers does Bluebird Care Greenwich employ?

Bluebird Care Greenwich employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Greenwich to verify any information. View our terms and conditions. Bluebird Care Greenwich has an Enhanced Service - more info.