Bluebird Care Wandsworth, Putney & Battersea

Bluebird has a strong market brand and my own involvement with Bluebird has strengthened my view that this is a first-class care agency. Bluebird have only been providing care services for my Mum for a little under a month but already I know I have made the right decision to use Bluebird. First and foremost, my Mum’s 2 careers, have been excellent, providing exactly the requested service in a cheerful and effective way. It is a source of comfort knowing that either one of the carers is fixing my Mum each day. In all my dealings with the wider Bluebird team, they have proven to be responsive and flexible in meeting my Mum’s needs.

All the carers sent by Bluebird were really fantastic in very difficult circumstances. One, in particular, was with my brother, who has suffered a horrendous stroke, for over 2 years and enhanced his life no end. All have been very caring and professional - the carers, as well as the management and I, would highly recommend anybody to use this wonderful agency.

Bluebird have had full-time carers looking after my brother, who has had a stroke, for the past four years and I cannot fault them. All the carers have been exceptional, sometimes under very difficult circumstances. The staff at Bluebird always kept me informed of who was looking after my brother and any other information they thought I should be aware of. As a caring agency, I cannot recommend them highly enough and if ever I needed a carer, I would certainly go to Bluebird.

Overall, we are very happy to have them as our care providers and would highly recommend them!

I was offered 12 hours of respite care for my elderly mother (96) who I am a carer for. Her needs had recently increased a great deal and I was getting overwhelmed with trying to see to her, my own family, my work in child protection and suffering from an illness myself, compounded my situation. Bluebird care were amazing. They heard my plea and took details about my needs and information about my mother. They matched my mother to a wonderful carer, who I met with my mother. My mother, who was suffering from high anxiety and many other conditions, took to her carer immediately and when I left, they were planning their next meeting. As a result, I had time to catch up with many things and begin to re-charge my batteries, which were very low. I will be applying for more care for my mother, as the service is excellent and professional. The interactions I had were very considerate and done with good humour and warmth. I recommend Bluebird highly.

There is continuity of the same carers so that my mother is able to feel familiarity and recognition when they arrive. The links with the office and management are very good indeed.

I feel I can go to work knowing that mum is in 'good hands' and the fact that she is happy and content when I return is a testament to the care she receives.

I cannot praise the team highly enough.

I am very pleased with the care my mother has received from Bluebird Care Wandsworth over the last 9 months. Given the current circumstances with Covid 19, the care provided has been consistent and supportive. My mother finds her careers very kind and helpful.

Everyone I have dealt with has been professional and caring and extremely helpful. I feel confident that my friend is receiving the best care possible and I am so grateful. I know my friend now feels safe in her own home and is eating much better than she was.

The carers are punctual. We have used the same carers a couple of times and they were both punctual. The first time around they arrived much earlier as they said they try to anticipate any issues with traffic and or public transport. The carers were also experienced. They knew how to use the equipment in place to help my disabled husband. It felt to me that they were well trained. It felt safe to leave my husband with the carer alone for a few hours, so I could get some respite. When I got back home I noticed that my husband was settled and calm. He had also been fed and the carer made sure he had been hydrated. As far as customer service and management are concerned, I feel that they really try their best to accommodate me when I ring to book a carer.

I am weeks away from being 82 years old have a lively brain and determined to get out and enjoy myself. My carer makes all this happen for me.

If more care is required for either a short period or long term, this will be sorted out very efficiently.

We have used Bluebird Care Wandsworth for several years on a weekly basis and recently had to make some urgent changes to increase care to multiple times per day. We are extremely impressed with the way in which Dad has been treated throughout his time of using Bluebird. For the most part, changes have been handled swiftly and efficiently. Being able to access the care notes in OpenPass has been a godsend when I've not been in a position to visit, to keep abreast of Dad's care. Bluebird clearly has an amazing vetting process because they seem to have a knack of selecting really excellent carers. I have been so impressed with the gentle, dignified and joyous way that they look after Dad, at a difficult time in his life and suddenly needing so much care. It is wonderful as a family member to know that he is being cared for so well. I would recommend Bluebird without reservation.

Mum has had her current carer for 2 years and she is very caring and makes my mum smile. It is a big help to us as a family to know that my mum is happy and well looked after whilst we are at work. Nothing is too much trouble for the carer.

Excellent service. Very proactive around changes in the medical condition and therefore the needs of my parents. I have been really impressed by the standard of care provided. My coordinator has been fantastic, going the extra mile to ensure Mum and Dad are supported.

Bluebird has been wonderful in looking after both our parents. They take care to create a care plan that takes into account all the needs of the client and, with us, has changed this regularly as the needs of our parents have become increasingly complex. In terms of the carers themselves, I couldn’t rate them highly enough. Without exception, every carer has been compassionate, understanding, gentle and without judgement. We are so grateful.

I instructed Bluebird under very difficult circumstances for all involved. Not only was it in the middle of Covid and all the restrictions it entails, but my cousin had also recently lost his mother/primary carer to the virus. The support we experienced from the outset was exceptional. Bluebird went out of their way to source the most appropriate carer for my cousin who is male and relatively young (aged 54) requiring 24/7 support. They found a male carer of a similar age. The gentleman in question has been an absolute star. He has ensured my cousin is getting all the services/equipment he is entitled to. The property has never looked as clean/managed (he's even sorted the garden). I am kept fully up to date/consulted where relevant. The most important thing is my cousin is safe and happy. I cannot thank all the staff enough for their exemplary service.

I have been using different agencies for the care user over the past 3 or 4 years with varied results until we found the Bluebird agency some 18 months ago. We are now completely delighted with the care package they provide us and I feel very confident that, as Power of Attorney, my duty of care to the user is being met securely and happily.

There were many logistical problems in trying to sort care for my Mum, but Bluebird were really understanding and flexible enabling what we needed to be put in place very quickly. As to our live-in carer, I can’t praise her highly enough, she went way beyond the call of duty caring for my Mum but in supporting me as well. I will be eternally grateful for her help.