Bluebird Care Wandsworth, Putney & Battersea

Like many people, I switched my career to Health & Social Care after a member of my family had a very poor experience. In this case, it was my grandparent who was in a care home. My initial career started in solar energy design back home in Yorkshire, but now I couldn't imagine working in any other sector.

I moved to London with my partner and joined a small complex care company initially as a Field Care Supervisor and then Area Care Manager. By studying independently at the same time, I ultimately achieved my goal to become a Registered Care Manager.

I feel lucky to have supported the people we care for across all levels, from delivering care myself to operational management. This has given me a huge insight and appreciation for the hard work our carers carry out on a daily basis, and the support our customers need to remain comfortable and safe in their own homes.

It’s a privilege to lead such a successful and dedicated team and to share in our fantastic reputation for care as it should be.

A mum with 2 young daughters, I initially joined the team as a part-time administrator, and then from there, I was head of recruitment. I’ve grown with this family company as my girls have grown up, and I am now a full-time Business Manager.

I’m still very much involved with our wonderful carers – many of whom have been with us for many years now– and I love seeing the journey they each take from the day they start working for us.

I am also the person who speaks to those enquiring about our service, a role I take incredibly seriously.

I was once that person, not knowing where to start and needing help for my own mum, and I know just how scary and confusing the whole process can be. I don’t want anyone to feel as overwhelmed as I did, and so it’s a very personal thing for me that I give the very best advice I can.

It’s a privilege to do what I do.

My interest in care began at school, where I studied Health and Social Care. After continuing on to college and completing my NVQs, I began working in a care home. It didn’t take long to realise that working with people in a care home wasn’t for me – they should be in their own homes.

My great-grandmother, unfortunately, had a bad experience with care, and this made me want to prove that not all care is of a poor standard. I began working as a carer for Bluebird Care and worked my way up.

I certainly feel I am fulfilling my ambition. I am really proud of the work that we all do here, and we are most certainly proving to people that high-quality care is out there.

I'm now Customer Services Manager. It’s hugely rewarding to make such a difference to others. I truly enjoy my work and am thankful to Bluebird Care for allowing me to do what I love.

I had worked in retail for some years when my son had an accident and needed my help, and that was when I realised I'd been in the wrong profession all along!

I have been with Bluebird Care for some years now and initially started as a Carer and then worked my way up. Making a difference in someone's life is just so rewarding and you get to meet the most interesting and wonderful characters. It's all about people which I love.

As Care Supervisor, I lead our Bluebird Care rapid response Home from Hospital discharge service, working with the CCG (Clinical Commissioning Group). I go out and assess the needs of the person leaving the hospital and ensure everything is ready for them to come home and start their road to recovery with us. I love it!

This part of my work as a Care Supervisor is all about teamwork with my beautiful Bluebird Care family.

Organisation is always challenging but every day is different.

Just to know l can make someone happy by getting them back into their own environment and see them with a smile on their face means l have done my job well.

Seeing the difference we make to people - seeing the change in their faces when we look after them and give them what they need, reassuring them.

It’s a privilege to be able to contribute towards supporting people to stay in their own homes, staying where they want to be.

It’s my life, I love what I do!

Started as a carer in 2019.