Bluebird Care Bicester, Banbury & Kidlington

40 Murdock Road, Bicester OX26 4PP
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9.9 65 Reviews
  • Bluebird Care Bicester, Banbury & Kidlington, Bicester
Bluebird Care Bicester, Banbury, Kidlington & North Bucks offers home care services to people across three counties of Oxfordshire, Northamptonshire, Buckinghamshire and North Buck, supporting customers to live their lives their way, independently at home surrounded by family and friends.

The person centred, tailored support ranges from 30 minute visits right through to live in care. They can also offer respite care while a regular carer is having a break or support after a hospital discharge whilst recovering.

The team provides personal care, companionship, assistance with shopping or day trips, dementia and Alzheimer's care and end-of-life care.

Care Provided by Bluebird Care Bicester, Banbury & Kidlington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jayden Howe (Registered Manager)

Funding & Fees Guide for Bluebird Care Bicester, Banbury & Kidlington

  • Prices
  • Prices from £29.25


  • Bluebird Care Bicester Banbury & Kidlington conducts an initial assessment to understand the unique needs of each customer. Following this, we provide a tailored quote that reflects these specific care requirements. Recognising that everyone’s needs are different, we design a personalised package using a person-centred approach.


Bluebird Care Bicester, Banbury & Kidlington Reviews (65)

Total of 65, showing 61-65
9.9

Bluebird Care Bicester, Banbury & Kidlington has a Review Score of 9.9 (9.896) out of 10, based on 26 reviews in the last 2 years. Over all time Bluebird Care Bicester, Banbury & Kidlington has 65 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My experience with Bluebird was short but very positive. My Aunt was only in their care for a couple of weeks with a visit to hospital interfering. I was particularly impressed with the flexibility shown to accommodate the break and also differing levels of care required. My Aunt was positive about
the care she did receive before we had to acknowledge that her needs became too complex for home care. The Customer Liaison Manager was excellent. Communicated well and put together a comprehensive Care Plan in short order.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your kind review, although we only had the opportunity of caring for your aunt for a short period of time, we are pleased to have had a positive impact. In a longer period of time, we would have hoped to get the 5/5 for caring and support.


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Overall Experience  Overall Experience 5.0 out of 5

The Bluebird Care team I have are all very caring, kind and very professional. As I have limited mobility on one side, they know how to deal with this effectively. They always give you a welcome when they come in and are happy and friendly. There help and support have helped myself and my wife immensely
with my difficult medical condition, that's why I feel I have to publicise their excellent services.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you so much for your review. It is so rewarding for all our staff to see positive comments from new customers. We look forward to supporting you long term.


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Overall Experience  Overall Experience 5.0 out of 5

From day one Bluebird Care have been nothing but professional. Everyone that has cared for my dad has been incredibly friendly and has made a point of trying to engage him in conversation without rushing him. I love listening to the banter in the bathroom as my dad has a joke with everyone and it is
so reassuring to see how he is now quite relaxed with all the carers despite having several different ones due to the pandemic and people having to self isolate. Dad's allotted times have been kept to, apart from a couple of times when we have received a phone call first to confirm that we are happy to change our time.
All the Bluebird carers ensure they stay for the allotted time even if they have finished their tasks and have a chat with both my parents before leaving.
Dad has thoroughly enjoyed getting to know them all and even attempts to draw them afterwards much to the amusement of them all.
We are very impressed and have no complaints.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your review, Helen, it is a pleasure supporting Dad, Mum and your family. We are all delighted with your kind comments, and this will be passed on to the carers.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this company highly enough, the standard of care provided by each and every carer was outstanding! We cannot thank the carers enough for everything they did for my grandad and will always recommend them to anyone needing care at home.

Reply from Suzzanne Elgar, Director at Bluebird Care Bicester, Banbury & Kidlington

Hi, Jane, it was an absolute pleasure to get to know your grandfather and indeed all the family. I know that the carers enjoyed their visits and that grandad will be missed. We wish you all well for the future.


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Overall Experience  Overall Experience 5.0 out of 5

Very professional carers and management.
Carers are polite, smart and patient. They give their time willingly and with patience and understanding.
Good timekeeping. A consistent set of carers. Management prompt and accurate with invoices and answering to any special requests.

Reply from Kerrie Everson, Recruitment at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your kind words, it is a pleasure to be able to support your mother-in-law and I know the carers enjoy her company.


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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Bluebird Care Bicester, Banbury & Kidlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Bluebird Care Bicester, Banbury & Kidlington is calculated as follows: ( (138 Excellents x 5) + (16 Goods x 4) ) ÷ 154 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bicester, Banbury & Kidlington is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

John and Suzzanne

John and Suzzanne Elgar

Job Title: Directors

Joined: 2008

Husband and wife Team John and Suzzanne are passionate believers that high quality consistent care at home should be available and accessible to everyone as a basic right.
The decision to move into provision of care came about after a family member became more dependant and requires significant care.
'Without my grandmother, the idea of a service which emulates what you would expect for your family would never have come into fruition and the idea of running a care service, let alone an' Outstanding' one, would never have occurred to us' says Suzzanne.
The care offered in a pm e cases was not of a good standard and this lead to a partnership with Bluebird Care who we feel hold the same standards and core beliefs surrounding care provision as ourselves.


John brings to Bluebird Care a wealth of business experience having spent the last 25 years in the IT industry working for and with a large number of global companies providing business and sales solutions for a wide range of customers. John provides business operational skills to the Bluebird Care Cherwell team.


Suzanne comes from a financial background working within some of the major financial institutions before having a career break to establish a family unit. She has also worked within the community as a volunteer worker and really understands the difference good quality care in familiar surroundings can have on the individual concerned.


Tina

Tina Jones

Job Title: Customer Liaison Manager

Joined: 2020

In October 2020, Tina Jones joined Bluebird Care Cherwell and North Bucks as Customer Liaison Manager. Her professional background in Sales and Marketing will be resourceful for the business however she also has vast personal experience of caring and supporting elderly family members. She has compassion and competency in this field.
During furlough 2020, she had spent 190 hours volunteering in the care industry and, after enjoying it so much, decided on a complete career change.

Tina has joined the Cherwell and North Bucks office glowing with positivity and has harnessed strong relationships with customers and carers already.

In her spare time, Tina enjoys walking her springer spaniel named Ollie, and has participated in charity treks with the British Heart Foundation to conquer The Great Wall of China and Machu Picchu.