Bowland Care Services

Chama 49 Lancaster Road, Cabus, Garstang, Preston PR3 1JD

Owner : Bowland Care Services

Person in charge: Emma Hardcastle (Owner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Bowland Care Services: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Bowland Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Bowland Care Services in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.939 for Bowland Care Services is calculated as follows: ( (62 Excellents x 5) + (4 Goods x 4) ) ÷ 66 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bowland Care Services is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Bowland Care Services has a Review Score of 9.9 (9.939) from 11 Reviews

Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bowland Care Services?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bowland Care Services

  • Daughter of Client/Service User
    4
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Client / Service User
    1
  • Niece of Client/Service User
    1
  • more

I cannot fault the care team at Bowland Care, with the care that they give. They are always polite, happy and caring and will go the extra mile for you. They are also respectful and ensure that all is ok before leaving. Praise where praise is due, well done and thank you so very much for everything.

How likely would you be to recommend Bowland Care Services? Extremely Likely

Overall Standard

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Value for Money

Average Rating:   4.8 out of 5

Short term help. Excellent care. Reliable. Proffessional, definitely made a difference. No hesitation recommending.

How likely would you be to recommend Bowland Care Services? Extremely Likely

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Care / Support

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Value for Money

Average Rating:   5 out of 5

The care offered by Bowland care has been excellent andthere just when need it.
All carers and office staff are very well trained and seem very flexible to accommodate all needs.

How likely would you be to recommend Bowland Care Services? Extremely Likely

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Average Rating:   5 out of 5

Super, friendly staff that are extremely professional. Brilliant advice given to me regarding aids in our home needed for my disabled husband. I wouldn't hesitate in recommending them. Thank you Bowland Care for all your help.

How likely would you be to recommend Bowland Care Services? Extremely Likely

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Average Rating:   5 out of 5

The staff and workers have been extremely reliable, and the carers very trustworthy. I cannot praise the service enough.

How likely would you be to recommend Bowland Care Services? Extremely Likely

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Average Rating:   5 out of 5

My mother has received and is receiving amazing care. Their service has been exemplary and have kept me informed me on a regular basis of the changes required in my mother’s care package. There has been times the staff and company have gone above and beyond the call of duty.
I have found the staff reliable and attentive but also in tune with my mother’s constantly changing needs.
I can not fault the management or staff and have no hesitation in recommending Bowland Care Services.

How likely would you be to recommend Bowland Care Services? Extremely Likely

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Average Rating:   5 out of 5

Since our father died over a year ago our mother has been a client of Bowland care services. The care has been outstanding. Nothing is too much trouble. I have met several of the carers who have been very warm and friendly and have looked after mum with great thought and care. Communications with carers and managers has been excellent and their record keeping on a daily basis is very detailed. I cannot praise them all highly enough for their brilliant service. It is great to know mum is safe and happy in their care.

How likely would you be to recommend Bowland Care Services? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the standard of care being provided for my mother, who has Alzheimer's. There are times when it can't be easy, but the carers do it with a smile. Much appreciated by both my mother and myself.

How likely would you be to recommend Bowland Care Services? Extremely Likely

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Average Rating:   4.5 out of 5

Bowland Care has provided excellent care for my dad for over 12 months.
They have responded swiftly to a request for support in an emergency and offer practical advice.
Staff are friendly and caring.

How likely would you be to recommend Bowland Care Services? Extremely Likely

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Average Rating:   5 out of 5

Bowland Care, care for my mother and have been superb. The timekeeping of all their staff is spot on and the degree of care is second to none. The owners and senior staff are approachable and always manage to accommodate the needs of my mother and also mine! They have also suggested ways of helping solve health problems, notably use of a neck collar which miraculously seemed to put a stop to the debilitating dizzy spells she was experiencing almost daily and was so distressing. Their staff have also been known to call in to visit my mother while they are on a break just to see her. Any health workers that have visited including social services, ask who my mother has as carers and are always highly complementary and happy when I say it’s Bowland Care. They are obviously well respected by the professionals locally. We as a family are so relieved to have found such wonderful care for our mother which allows us to keep her as independent as possible and stay in her own home. Very happy.

How likely would you be to recommend Bowland Care Services? Extremely Likely

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Care / Support

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Average Rating:   5 out of 5

The staff are all very professional and caring, going above and beyond to provide an extremely high standard of care.
Feedback to the family is prompt and the agency operates a very collaborative style of care so that the client is always at the centre.

How likely would you be to recommend Bowland Care Services? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

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Average Rating:   5 out of 5

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