Bowland Care Services

Raikes Brook Farm, Garstang Road, Great Eccleston, Preston PR3 0XA
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9.5 46 Reviews
  • Bowland Care Services, Preston
Bowland Care Services offers bespoke packages of live-in care and hourly visiting care across the country.

All customers are treated individuals with their own personalities, interests and medical care requirements.

Staff are dedicated to working with customers, their families, GPs, hospitals and other healthcare organisations to provide the best package of care in the home.

The home care service allows individuals to live in the environment they know best around the people they love most. Staff look to limit disruption by building all care packages around existing routines and lifestyles.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Bowland Care Services

Person in charge

  • Emma Hardcastle (Owner)

Bowland Care Services Reviews (46)

Total of 46, showing 41-46
9.5

Bowland Care Services has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Bowland Care Services has 46 reviews.

Overall Experience

  • 42
  • 4
  • 0
  • 0
  • 0

Date Published

46
5
5
6
40

Review from Sue B (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our father died over a year ago our mother has been a client of Bowland care services. The care has been outstanding. Nothing is too much trouble. I have met several of the carers who have been very warm and friendly and have looked after mum with great thought and care. Communications with carers
and managers has been excellent and their record keeping on a daily basis is very detailed. I cannot praise them all highly enough for their brilliant service. It is great to know mum is safe and happy in their care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon W (Son of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received and is receiving amazing care. Their service has been exemplary and have kept me informed me on a regular basis of the changes required in my mother’s care package. There has been times the staff and company have gone above and beyond the call of duty.
I have found the staff
reliable and attentive but also in tune with my mother’s constantly changing needs.
I can not fault the management or staff and have no hesitation in recommending Bowland Care Services.

Staff

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Management

Treated with Dignity

Value for Money

Review from Alison L (Daughter of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowland Care, care for my mother and have been superb. The timekeeping of all their staff is spot on and the degree of care is second to none. The owners and senior staff are approachable and always manage to accommodate the needs of my mother and also mine! They have also suggested ways of helping
solve health problems, notably use of a neck collar which miraculously seemed to put a stop to the debilitating dizzy spells she was experiencing almost daily and was so distressing. Their staff have also been known to call in to visit my mother while they are on a break just to see her. Any health workers that have visited including social services, ask who my mother has as carers and are always highly complementary and happy when I say it’s Bowland Care. They are obviously well respected by the professionals locally. We as a family are so relieved to have found such wonderful care for our mother which allows us to keep her as independent as possible and stay in her own home. Very happy.

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Review from Sandra S (Daughter of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very professional and caring, going above and beyond to provide an extremely high standard of care.
Feedback to the family is prompt and the agency operates a very collaborative style of care so that the client is always at the centre.

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Management

Treated with Dignity

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Review from Mary C (Daughter of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowland Care has provided excellent care for my dad for over 12 months.
They have responded swiftly to a request for support in an emergency and offer practical advice.
Staff are friendly and caring.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Pete C (Son of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standard of care being provided for my mother, who has Alzheimer's. There are times when it can't be easy, but the carers do it with a smile. Much appreciated by both my mother and myself.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Bowland Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Bowland Care Services is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bowland Care Services is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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