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Manorcourt Homecare (Lowestoft)

Old Court Buildings, Old Nelson Street, Lowestoft, Suffolk NR32 1EQ
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Manorcourt Homecare (Lowestoft), Lowestoft
Manorcourt Homecare (Lowestoft), Lowestoft
Manorcourt Homecare (Lowestoft), Lowestoft

Manorcourt Homecare (Lowestoft) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements...  

Care Provided by Manorcourt Homecare (Lowestoft)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting CareFrom £28.45
Weekly Live-in CareFrom £1,400
We accept funding from Norfolk and Suffolk county councils. Private fees available on request.
Please contact for fees appropriate to your needs

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.

We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Contact Manorcourt Homecare (Lowestoft) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Zoe Furlonger (Registered Manager)

Manorcourt Homecare (Lowestoft) Reviews (57)

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8.9

Manorcourt Homecare (Lowestoft) has a Review Score of 8.9 (8.944) out of 10, based on 13 reviews in the last 2 years. Over all time Manorcourt Homecare (Lowestoft) has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from C S (Son of Client) published on 30 July 2026 Submitted via Postal Card
Overall Experience

We have been happy with the care provided to my mother and the support.

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Review from Teresa W (Client / Service User) published on 29 July 2026 Submitted via Postal Card
Overall Experience

I need carers because I cannot do things for myself. I am so pleased I have them; they help me with personal care, household duties and social visits. I find the carers really helpful, and they are very friendly. They always make sure I've got everything I need. Also, as I have social anxiety, I don't go out socialising, so it's good when the carers visit so I have got people to talk to during the day. I have nothing to say about the office staff apart from they are very rude. The carer i like and have time for is Terence Kent. He is an amazing carer.

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Review from D B (Wife of Client) published on 24 July 2026 Submitted via Postal Card
Overall Experience
The care John has received from most of the carers of Manorcourt have in some cases exceeded our expectations, and we have been very satisfied.

The only issue thus far is the timing, and we have reached a point of requiring extra time due to continence issues mainly.

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Review from Claire B (Client / Service User) published on 15 July 2026 Submitted via Postal Card
Overall Experience

I'm receiving excellent care, the carers treat me with kindness and dignity. They have also conversated with me and my family clearly.

Reply from zoe furlonger, Care Manager at Manorcourt Homecare (Lowestoft)

Thank you for such a lovely review. I am so pleased you think your care is excellent and the communication is clear.

I will pass this onto your care team.

Thank you

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Review from Mark P (Client / Service User) published on 15 July 2026 Submitted via Postal Card
Overall Experience

I find Manorcourt a very good and professional company to care for the disabled.

Reply from zoe furlonger, Care Manager at Manorcourt Homecare (Lowestoft)

Thank you for your review.

I am happy you find us a professional company and you have trusted us to meet your care needs.

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Review from Gina C (Client / Service User) published on 7 July 2026 Submitted via Postal Card
Overall Experience

Carers are amazing, but the lady in the office is very condescending, rude and has no understanding or compassion. She shouted at me over the bank holiday as my new medication was wrong and I needed help with what to do. Have also heard her responses to carers who have called in my presence. She does not have the right temperament to support the service user or care staff.

Reply from zoe furlonger, Care Manager at Manorcourt Homecare (Lowestoft)
Thank you for sharing your feedback.
I'm pleased to hear you have had a positive experience with our care team, and I will ensure your kind comments are shared with the carers involved.

I'm sorry, however, to read about your experience with a member of our office team. This does not reflect the...  

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Review from Chris H (Client / Service User) published on 19 June 2026 Submitted via Postal Card
Overall Experience

Everything is absolutely fine. Staff are great.

Reply from zoe furlonger, Care Manager at Manorcourt Homecare (Lowestoft)

Thank you for your review and i am pleased you think your staff are great, i will pass this onto them.

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Review from Clare S (Mother of Client) published on 4 July 2025 Submitted via Postal Card
Overall Experience

The homecare staff have no been coming to our home for long, but the staff are polite, caring friendly and got on very well with our daughter straight away.

Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for leaving us this lovely review. I will make sure the carers know that you and your daughter are happy with how things are going. Kind regards,

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Review from T B (Daughter of Client) published on 22 April 2025 Submitted via Website
Overall Experience

Shocking to the core! This company need a complete risk assessment done on them as they really let my dad down, supposed to be experts in the field required, untrained staff, understaffed, dad sadly died x

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

I am very shocked to read this review, and I am wondering if you are referring to the other agency that also cared for your Dad? He had a small team of regular carers from us that visited him once a day, with a combined total of over 49years experience, all fully trained who went over and above...  

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Review from V P (Wife of Client) published on 20 March 2025 Submitted via Postal Card
Overall Experience

This is a new experience for my husband but any fears he has were soon allayed by the cherry, competent carers. They are so kind, patient and considerate.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for this lovely review, and Im glad you and your husband are happy. I will pass this on to his carers, I know they will be pleased to hear it too!

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Review from Glenys B (Wife of Client) published on 12 February 2025 Submitted via Website
Overall Experience

The staff are very kind and patient. When they do tasks e.g. helping my husband to eat a meal they do it at his pace and always treat him with respect. They talk to him and I am sure the daily chats are helping him to recover. We are both very grateful for the support they offer.

Reply from Tamsin Cannon, Registered Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for your review! We really appreciate hearing all the feedback, but it's always nice to be able to tell the carers that they are doing a great job. Best wishes, Tammi

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Review from Colin G (Brother of Client) published on 2 December 2024 Submitted via Postal Card
Overall Experience

Happy with the service provided.

Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for taking the time to leave his review. If there's anything we can do to improve your experience, please don't hesitate to contact us! Tammi

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Review from L B (Wife of Client) published on 2 December 2024 Submitted via Postal Card
Overall Experience

I am so grateful to all the lovely carers who have helped me, they are all wonderful people. Nothing is too much trouble. We have some laughs that cheer me up no end. (They deserve a medal).

Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)

I'm so happy to read your comment, and I know the carers will be too! Thank you for leaving us such a lovely review. Yours, Tammi

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Review from J P (Client / Service User) published on 9 July 2024 Submitted via Postal Card
Overall Experience
I have only been with the agency for a short while. In that time I have bonded with all my carers in one way or another. They come in and immediately get on with their tasks. I wish they had more time to stay for a chat and a cup of tea. In the time they are given, they can achieve so much.

One wish I have is to be a client and not a service user.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to leave us this review. It's lovely to hear that you are getting along with your carers and that they are doing everything you want them to. We can arrange for extra time if you'd like, I'll give you a call and we can have a chat.

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Review from S L (Daughter of Client) published on 7 May 2024 Submitted via Postal Card
Overall Experience

My mother has been receiving care from Manorcourt since she was discharged from hospital in early February. We have been impressed with all the carers who attend my mother in her home with their kindness, respect and helpfulness.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for taking the time to leave this lovely review! The carers will be really pleased to know that you are happy with their care.

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Review from Craig B (Client / Service User) published on 3 May 2024 Submitted via Postal Card
Overall Experience

All staff are very professional. PPE is used at all calls. Polite, caring, nothing was too much for the carers. Cooked food, coffee were always declined, preferred cold drinks.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for leaving us this review, I really appreciate you taking the time to do it. I'm glad you've been happy with our care, and it's nice to hear you've always been given options! Take care.

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Review from Kevin S (Son of Client) published on 22 December 2023 Submitted via Postal Card
Overall Experience

Staff are good (carers) polite. Office are rude and need a customer care course. Always making excuses of sickness or short staffed due to holidays. Don't show any dignity to either parent.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Im really sorry to see this response, as we always do our absolute best to please your parents. As you are aware, they have recently increased their care package with us, and I have received no complaints from them. I do appreciate you had an issue around a year ago, but as was explained at the...  

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Review from Ann W (Client / Service User) published on 11 December 2023 Submitted via Postal Card
Overall Experience

Appreciate that you don't put male carers on my rota, but increasingly, that means the female carer has to work on her own. This means my husband has to hoist me to the bed and then change me into nightwear. Disappointed that prior to my extended hospital stay, I always had two female carers for all visits. I'm very happy with the excellent care I receive. The carers treat me with dignity and are very professional. However, I would like them to always check before leaving that - a, my beg bag is left open, b, the toilets are left clean and flushed, c, the handbasin is drained and wipes disposed of properly, d, the washing machine is loaded and actually running. Would like to see consistent recycling of wipes wrappers, pads wrappers, take tined and cream dispensers. Orange bottles and cranberry cartons are almost always left on the worktop when there is a large green bin marked "general recycling".

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to leave this review, and Im glad you are happy with how you are treated by the carers. Some of the points you have raised, however, I believe had been solved many months ago. The staff member concerned is no longer working with us, and you have not mentioned anything...  

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Review from R L (Client / Service User) published on 30 November 2023 Submitted via Postal Card
Overall Experience

I am a user! All your staff are very, very good.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for this review! We really appreciate you taking time to do this.

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Review from T J (Client / Service User) published on 28 November 2023 Submitted via Postal Card
Overall Experience

Since I have had Manorcourt Homecare to look after me, they are very helpful, kind, honest and trustworthy carers. I have to say I wouldn't cope without their help.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for leaving us this lovely review! I will pass this on to the carers, I know they will be really pleased to hear you are happy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 February 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Manorcourt Homecare (Lowestoft).

Awards / Recognitions (6)

Accreditations

There are no accreditations posted yet for Manorcourt Homecare (Lowestoft).

Meet the Team (7)

Zoe Furlonger
Zoe FurlongerJob Title:Branch ManagerJoined: 2026

Zoe started with Manorcourt Homecare in May 2026. She brings along a wide range of experience after working in healthcare since she was 17. She specialised in complex care with clinical and forensic input. She has a law degree, an NVQ level 5 in Health and social care and is working towards my doctorate.

Zoe's role is to ensure the Lowestoft branch is running in line with regulations with CQC to ensure a safe place for carers to work and ensure clients get high-quality care.

She is a country girl at heart and loves a farm.

Lisa Baker
Lisa BakerJob Title:Senior Care Coordinator

Lisa started with Anglia Homecare in 1998 and has been with the company during the transfer to Manorcourt Homecare. She left twice to have her two children but loved her role at Manorcourt and was asked to return.

Lisa is currently a senior care coordinator, and her focus is on the LD team/ Norfolk team. She is very passionate about branch growth and focuses on taking on new packages, which are local authority, private and continuing healthcare. She handles day-to-day phone calls in the office, carries out supervisions and appraisals on support workers. She works very closely with the clients and the support workers to ensure clients get the support they need in their home and out in the community.

In her spare time, Lisa enjoys seeing bands and spending time with her two grandchildren, who mean a lot to her.

Tina Wells
Tina WellsJob Title:Care CoordinatorJoined: 2012

Tina started with Manorcourt Homecare in 2012 with a wide range of experience after working in care for 17 years before working with children and young people. She currently holds an NVQ level 3 and 4 working with young people and adults.

Tina is currently a care coordinator for the Lowestoft branch; this role includes organising carers to visit clients. She handles day-to-day phone calls, carries out supervisions and appraisals. She works closely with social services and multi-agencies to ensure clients receive safe care in their homes and out in the community.

In her spare time, enjoys spending time with her grandchildren and her little dog Dollie. She also enjoys getting away on holidays with her family and friends.

Amy Blowers
Amy BlowersJob Title:Administrator

Amy has worked as an Administrator for Manorcourt for almost 22 years. She started as an apprentice and has since progressed to achieving her Level 3 qualification in Business Administration. In 2017, she was nominated for a Rising Star Award, which was a proud achievement for her.

Amy enjoys working at the Lowestoft branch. She feels she works in a good team who always pull together during challenging times. She sees herself as a kind, approachable person and a good listener. She always does her best to support the carers, and if they ever need someone to talk to, she is always happy to listen.

Outside of work, Amy enjoys spending quality time with her family, who are the most important people in her life. She also enjoys reading and listening to music.

Mark Gill
Mark GillJob Title:Field Care Supervisor

Mark has worked in care since 2018, first in domiciliary care for a year, then in an LD care home for 6 years, where he was a senior. In April 2026, he started work for Manorcourt Homecare as a Field Care Supervisor.

Mark spends his time completing care plans, spot checks and medication competencies. Mark works closely with managers and families to ensure clients get high-quality care in their home and carers are competent to do this.

In Mark's spare time, he enjoys watching football, playing golf, and going sea and river fishing.

Leon Sinclair
Leon SinclairJob Title:Field Care Supervisor

Leon started to work for Manorcourt Homecare in January 2018 as a carer and worked his way up to Field Care Supervisor. He has completed CMI level 3 in principles of management and leadership. While being a carer, he completed his level 2 in adult care worker. He was nominated for a Making a Difference award in 2025, which he is very proud of.

Leon’s duties as a Field Care Supervisor are to do reviews, meet new clients to complete initial assessments and medication assessments, and attend meetings. He works closely with carers and supports them to the best of his ability, also performing spot checks and medication competencies.

Leon, in his spare time, likes to play pool, go fishing, watch football, and spend time with his family by taking his dog for a walk along the beach and in the woods.

Kristina Budziszewska
Kristina BudziszewskaJob Title:Field Care Supervisor

Kristina started with Manorcourt Homecare in September 2024 and brings a wide range of experience after working in care since 2008. She has worked for a year in a care home but has found her love in working with clients on their care needs in their own homes and out in the community. She is qualified in train-the-trainer in moving and handling and has done this for 4-5 years, and also in her previous job completed introduction training for new care workers. She currently holds NVQ level 3 for adult leading in care and holds a master's degree, which she is very proud of.

Kristina is currently a Field Care Supervisor for the Lowestoft branch. She spends her time completing new assessments, reviewing care plans and medication assessments, attending meetings, and guiding care workers by conducting spot checks and medication competency assessments to ensure they provide high-quality care for clients in their homes and in the community.

In her spare time, Kristina enjoys spending time with family, going away on holidays and visiting new places.

Frequently Asked Questions about Manorcourt Homecare (Lowestoft)

How many Carers does Manorcourt Homecare (Lowestoft) employ?

Manorcourt Homecare (Lowestoft) employs 95 carers.

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