Manorcourt Homecare (Lowestoft)

Old Court Buildings, Old Nelson Street, Lowestoft NR32 1EQ
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9.4 50 Reviews
  • Manorcourt Homecare (Lowestoft), Lowestoft
Manorcourt Homecare (Lowestoft) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.
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Care Provided by Manorcourt Homecare (Lowestoft)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We accept funding from Norfolk and Suffolk county councils. Private fees available on request.
Please contact for fees appropriate to your needs
We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Tamsin Cannon (Registered Manager)

Manorcourt Homecare (Lowestoft) Reviews (50)

9.4

Manorcourt Homecare (Lowestoft) has a Review Score of 9.4 (9.388) out of 10, based on 17 reviews in the last 2 years.
Over all time Manorcourt Homecare (Lowestoft) has 50 reviews.

Overall Experience
  • 32
  • 13
  • 2
  • 2
  • 1
Date Published
  • 50
  • 1
  • 6
  • 17
  • 33
Reviewer Connection to Manorcourt Homecare (Lowestoft)
  • 19
  • 7
  • 7
  • 6
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 50, showing 41-50
Review from S M (Daughter of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, the care and service provided to my father is very good.
Like every care company there are sometimes issues that need resolving, however, on the odd occasion this occurs, matters are dealt with very quickly, effectively and in an empathetic manner by staff members and the management team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Client) published on 4 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My main carer is very good, but when she has weekends off or annual leave some others leave a little to desire.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard S (Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manorcourt Home Care is the best company I have had to date. All care staff are friendly and understanding and do there upmost to go out of their way to help me. So ok there are things that could be better as nothing in this world is 100% as I believe in everything can be improved on, but I world not
change my care team at all. I like to think of them as a part of the family now as when they come and help me every day it’s hard not to think of the team as anything else. So Manorcourt Home Care get my recommendation 99.9% lol. I thank the team for all they do so keep up the good work :)
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Terry S (Partner of Client) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with all aspects of care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Adam H (Client) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They understand the way I am and support me with my cleaning/tidying and help with my money, going on different outings. They advise me to make things easy for me. Caring as a friend and show respect.
Much obliged and I do what I am told as well to make that easy for my care worker.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Trevor W (Son-in-law of Client) published on 18 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers supported my 95-year-old mother in law very well and allowed her to live out her final years in her own home as she had always wished.
All staff were very helpful and considerate, especially in the last few months when she was confined to bed and involved two carers four times a day. The
office staff and the home carers were all very friendly and helpful and would always consult with the family regarding any concerns.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David R (Client) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class service.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia B (Mother of Client) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the carer.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark F (Son of Client) published on 10 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so glad to have the loving care from the amazing professional staff at Manor Court.
The company is great, the staff are very friendly, the same as their carers.
So this is why I would recommend this company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul J (Son of Client) published on 18 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely people, so caring. I would be lost without them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.388)

Overview of Review Score

The Review Score of 9.4 (9.388) out of 10 for Manorcourt Homecare (Lowestoft) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.388 for Manorcourt Homecare (Lowestoft) is calculated as follows: ( (70 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 98 Ratings = 4.388
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Lowestoft) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

Tamsin

Tamsin Cannon

Job Title: Branch Manager Joined: 2022

I look forward to speaking with you about your care needs and how we can support you.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Lowestoft) to verify any information. View our terms and conditions. Manorcourt Homecare (Lowestoft) has an Enhanced Service - more info.