Loading...

Bluebird Care East Devon

141 High Street, Honiton, Devon EX14 1LW
Bluebird Care Logo
Bluebird Care East Devon logo
Very professional. Highly recommended. Staff are caring and compassionateMichael B(Son of Client/Service User)
Bluebird Care East Devon, Honiton
On the first contact with Bluebird, they were very helpful, friendly and great listeners.J B(Daughter of Client/Service User)
Bluebird Care East Devon, Honiton
Bluebird Care East Devon, Honiton

Bluebird Care East Devon is an award-winning, locally-owned provider of quality home care services.

Bluebird Care East Devon is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable...  

Care Provided by Bluebird Care East Devon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £38.55
  • Weekly Live-in Care Fees: from £1,768
  • 30 Minute Visiting Care Fees: from £32.55
The price(s) shown are provided by the agency. Contact Bluebird Care East Devon for full pricing details and T&Cs.

Contact Bluebird Care East Devon to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • William and Sara Flint (Directors)

Bluebird Care East Devon Reviews (91)

9.2

Bluebird Care East Devon has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care East Devon has 91 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Bluebird Care East Devon
Loading...
Showing 91 reviews matching selected criteria
Review from Delia P (Daughter of Client) published on 6 March 2018 Submitted via Website
Overall Experience

After many negative experiences with other care agencies, it was such a relief to find my Dad carers through Bluebird. Unlike the other agencies, they tailor his visits to the times that suit him, and always put his needs and wishes first. All the carers are so kind, and he enjoys chatting to them and even singing with them! The Bluebird carers have been especially good at recognising developing health problems and contacting Dad's GP or District Nurses as appropriate. Knowing he is being so well cared for has brought the family such peace of mind. I especially appreciate the excellent communication on the part of the Bluebird office, as I'm kept abreast of what's happening with Dad between my visits. I would not hesitate to recommend Bluebird to anyone in need of care services.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon

So great to hear yet more incredibly positive feedback for our care team based in Exmouth. Thank you for taking the time to write your review and testimonial of the work of our Devon Bluebirds.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine H (Daughter of Client) published on 2 March 2018 Submitted via Website
Overall Experience

All the staff at Bluebird Honiton, the careers, supervisors and administration staff have provided Mum with exceptional care. They are always willing and indeed offer to do that bit extra to make her life with Dementia the best it can be. They started with taking her shopping when she could no longer drive and now provide full personal care. They are a wealth of information to someone like me who does not have a background in care and provide great peace of mind. They have the answers to everyday problems and have stepped into to sort out pickles that Mum has got herself into, which is very reassuring as I live a three hour drive away. I could not recommend them more highly and they have become like an extended family to both Mum and myself. I have a great deal of admiration for the work they do and greatly value their support. A huge thank you to all.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judith A (Client / Service User) published on 19 February 2018 Submitted via Postal Card
Overall Experience

The care I received following wrist surgery in Oxford, including the extraction of bone from my left hip, was excellent.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon

Thank you so much for taking the time to respond - it means such a great deal to the fantastic team we have in Exmouth.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John J (Son of Client) published on 13 February 2018 Submitted via Website
Overall Experience
Bluebird Care (Exmouth) are very caring and professional people, who have made it possible for my Dad to stay in his own home. They treat their clients with respect and good humour, enabling older people to retain their dignity.
They keep a very watchful eye out, flagging up potential issues early, and taking the initiative on getting medical professionals to visit if needed.

We have total confidence in the organisation and its staff and know that my dad's life has been enriched by the kind and friendly people who look after him.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon

Thank you for taking the time to write a review of the care you receive from our fantastic team working from the Exmouth Care Hub. This kind of feedback both motivates and inspires. Thank you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John B (Client / Service User) published on 9 February 2018 Submitted via Postal Card
Overall Experience

I find Bluebird Care very good and helpful.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L D (Daughter of Client) published on 7 February 2018 Submitted via Postal Card
Overall Experience
A professional, reliable and friendly service.
My mother enjoyed the interaction with the carers and I enjoyed the break that it afforded me.

Many thanks.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon

Thank you for taking the time to review our care, we really appreciate your feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Malcolm C (Husband of Client) published on 29 November 2017 Submitted via Postal Card
Overall Experience

All the carers that attended my wife did so in the most caring and considerate manner.

Reply from Emma Perrett, Head of Strategy & Comms at Bluebird Care East Devon

Thank you for taking the time to review our services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Max B (Son of Client) published on 5 October 2017 Submitted via Website
Overall Experience

We chose Bluebird Care, Exmouth for mum having used them a few years ago for dad's care. Initially one visit per day, sadly overnight she fell, breaking her hip, the carer and a nursing trained staff member were amazing to mum and me. Whilst hospitalised, they kept in contact, guiding us through this difficult time.

Once back home, visits were increased to 4 a day. She fell again breaking a wrist, poor thing. No direct involvement for Bluebird Care but again excellent support from the office. In discussions with their caring, knowledgeable staff, in mum's best interests, but not theirs, the move to a care home has been agreed as the best option.

I'd recommend Bluebird Care without question.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Louise H (Daughter of Client) published on 2 October 2017 Submitted via Website
Overall Experience
Bluebird Care have been amazing in looking after my father over the last few months. I highly recommend them. The staff team have always shown my father respect and dignity. The management have always been polite and friendly anytime I have needed to call. The team as a whole have been great and honest in times of difficulty re: my fathers care.

My father lives in Exmouth and I live in Newcastle, so knowing I have people I can trust looking after my dad allows me to relax.

Reply from Emma Perrett, Head of Brand & Comms at Bluebird Care East Devon

Thank you for such positive and encouraging feedback for our Care Hub in Exmouth.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shirley N (Client / Service User) published on 13 September 2017 Submitted via Postal Card
Overall Experience
I was very pleased with the prompt and efficient service given to me by Bluebird Care. I fractured my shoulder in a fall and needed personal care to shower and dress as I live on my own. One of their staff was able to visit me and take details on the day my daughter contacted them and a carer was able to visit me the next day.

All the ladies that visited me over 3 weeks were very caring, respectful and helpful. I would, without doubt, recommend the company.

Reply from Emma Perrett, Head of Brand & Comms at Bluebird Care East Devon

Great to receive such positive feedback - many thanks for taking the time to review our care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tessa H (Daughter of Client) published on 3 July 2017 Submitted via Postal Card
Overall Experience

We have had some excellent care over the last 3 years. Dad considers all of his carers as friends. When dad has had a problem some carers have called back in their own time to check that he is alright. When phoning the office we have always been dealt with sympathy, understanding and a professional manner. We have not hesitated to recommend Bluebird Care to our friends.

Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care East Devon

Thank you for taking the time to review our care. The team at our Care Hub in Exmouth are encouraged and motivated by your positive feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 July 2018
Overall Outstanding
  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Bluebird Care East Devon.

Awards / Recognitions (8)

  • Recipient: Bluebird CareDate: Wednesday 31 May 2023
  • Recipient: Bluebird CareDate: Thursday 31 Mar 2022
  • Recipient: Bluebird Care East DevonDate: Monday 01 Jul 2019

Meet the Team (7)

William Flint Job Title: Director Joined: 2011
William Flint

William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.

William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.

Sara Flint Job Title: Director Joined: 2011
Sara Flint

Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.

For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.

Jacqueline Fyall Job Title: Business Leader & Head of Operations
Jacqueline Fyall

Jackie is a highly experienced Manager joining us after 14 years with the NHS.

Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.

Debbie Marshall Job Title: Quality and Training Manager Joined: 2016
Debbie Marshall

Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for 15 years.

As Quality and Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise quality and the training of staff to the next level.

Kirsty Pidsley Job Title: Registered Hub Manager
Kirsty Pidsley

Kirsty is our Registered Hub Manager for East Devon and is based at our Bluebird Care office in the centre of Honiton.

Kirsty leads our team of Devon Bluebirds and is dedicated to providing quality home care throughout East Devon. She has worked in the world of care for over 12 years.

Julia Boyer Job Title: Care Co-ordinator
Julia Boyer

Julia joined Bluebird Care from the South West Ambulance service, where she previously worked as an Emergency Medical Advisor for 6 years.

As Care Coordinator, Julie allocates all of our weekly work with a real focus on continuity for our Customers and Care Assistants, ensuring customers are regularly supported by a small and regular team of Care Assistants.

Rachel Baker Job Title: Care Supervisor
Rachel Baker

Rachel previously worked as a Care Assistant and has been with Bluebird Care for just over a year. She was promoted to East Devon Supervisor because she is a valued member of the team and always goes above and beyond for her customers.

Frequently Asked Questions about Bluebird Care East Devon

How many Carers does Bluebird Care East Devon employ?

Bluebird Care East Devon employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Devon to verify any information. View our terms and conditions. Bluebird Care East Devon has an Enhanced Service - more info.