Bluebird Care New Forest
Unit 16, Lymington Enterprise Centre, Ampress Lane, Ampress Park,
Lymington
SO41 8LZ
Calls Hour
60 Mins: Weekdays Weekends Bank Holidays
£34.95 £37.95 £49.95
45 Mins £31.95 £34.95 £42.95
Half Hour £28.55 £31.55 £38.65
Sleep in £210.00 £225.00 £285.00 Waking nights (Mon - Fri) £235.00 £335.00 Waking nights (Sat & Sun)- £265.00
Weekdays Weekends Bank Holidays
Couple Calls Couples Hour -£44.35 £47.95 £57.25
Couples 45 Mins £39.90 £43.15 £51.50
Domiciliary Care Calls
Live-in Care Rates
Intensity levels Live in Charge Rates per week
Live-in Low £1,393
Live-in Medium £1,470
Live-in High £1,610
Live-in Respite (min 2 weeks) £1,610
Live-in Couple £1,610
Live-in Couple High £1,855
Live-in Couple Respite Care (min 2 weeks) £1,925
Bank Holidays £80 extra per day (save Christmas, Boxing and New Year’s Day)
Christmas Day, Boxing Day &New Year’s Day - £100 extra per day
All work is carried out subject to the Company’s Terms of Business, copies of which are available upon request.
Weekdays Weekends Bank Holidays Single Calls Hour £34.95 £37.95 £49.95 45 Mins £31.95 £34.95 £42.95 Half Hour £28.55 £31.55 £38.65 Sleep in £210.00 £225.00 £285.00 Waking nights (Mon - Fri) £235.00 £335.00 Waking nights (Sat & Sun)
£265.00 Couple Calls Couples Hour £44.35 £47.95 £57.25 Couples 45 Mins £39.90 43.15 51.50
These prices are only a guideline, please contact Bluebird Care New Forest to find out the exact price for your requirements.
Bluebird Care New Forest has a Review Score of 9.5 (9.514) out of 10, based on 12 reviews in the last 2 years.
Over all time Bluebird Care New Forest has 58 reviews.
4.0 out of 5
4.0 out of 5
We are so pleased to have been of great support to you and your family. Thank you for your kind review.
5.0 out of 5
What great feedback. We are so pleased that you have found support from our team who do go beyond the call of duty to smooth the care journey.
5.0 out of 5
Thank you for your kind words, we hope you will recover from your hospital stay.
4.0 out of 5
It was a pleasure to have your mother in the office and show her the live stream of your daughter's wedding. It was the least we could do for your family.
4.0 out of 5
Thank you for your kind review. It is always a challenge to see whether one will accept a stranger in their house. But I am pleased to read that the impact of having regular care is making a difference.
5.0 out of 5
Home care is extremely personal and accepting different people in one house is not easy. I am pleased to see our teams really listening to your preferences and that makes a difference. Thank you for your kind comments as it is pleasing to see you feel you can stay in the comfort of your own home.
4.0 out of 5
Thank you for the feedback. Feedback is important to us to ensure our high-quality of care.
5.0 out of 5
This is a lovely review and a credit to the team. They work hard to go to make it all work. We hope to continue to give your mother the confidence and support she needs. Thank you for the kind words.
5.0 out of 5
Thank you for your kind remarks. We hope to continue the service at a high standard.
5.0 out of 5
Thank you for your kind review. We hope to continue to support you in the future.
3.0 out of 5
Of the three different branches of Bluebird that I have dealt with, this one was the most 'commercial' - quick to increase the intensity and amount of care - including Dom Care support.
At times the focus seemed to be more about protecting the agency than providing basic care. Is it really necessary to insist on prescribed olive oil eardrops? Perhaps such madness is down to national regulations overtrumping common sense. After a total spend of nearly £250,000, it still did not feel as if the agency management 'valued' my aunt as more than a source of income.
Whilst I am sad to read this review, I do feel we need to put this in perspective. Over the 18 month period, you had exactly 13 care assistants of which one was the main one from almost the beginning onwards. As this lady is a more mature care assistant, she struggled doing the 3 weeks on and one week off schedule due to her physical condition. All our care professionals want to work long stints. However, you insisted to have her as the sole carer with break carers in between. Unfortunately, we do not have people waiting on the side who want to work only one week a month. We tried to introduce other carers who could have done 3 months at the time but you insisted on this lady. We always try to comply with the wishes of our families, so the break carers were people who had extra capacity at that time. Regarding the rules and regulations of CQC, indeed giving safe care, we cannot just adhere to any homoeopathic remedies if not prescribed. Your aunt was priority and we did our best.
5.0 out of 5
We are sorry to see you go, we wish you and Mum all the best in the future.
5.0 out of 5
Thank you for this kind review. We hope to continue to support the family
4.0 out of 5
Thank you for your kind review. As you correctly pointed out, it is not the easiest job to manage all care calls consistently due to double-up carers.
We hope that we will continue to support your mother as long as we can in the comfort of her own home.
5.0 out of 5
I am sorry to hear about your comments about feeling that nobody has responded to your communication about the letter. I am the owner of the company and I have checked all emails or any communication at all and nothing was sent to us at all. Regarding the app, we find it important that carers are punctual and truthful with regard to the amount of time they are staying. People who pay for their private care want this reassurance and this system is giving people the opportunity to sign the carers off. We then monitor people's behaviour with regards to their timeliness. As this is what we stand for. I will get the team to talk to you about the communication system as the development has progressed on the system and you can communicate now via the medium.
4.0 out of 5
Thank you for the review, as we are trying our best to make sure that people do get the care needed at all times.
5.0 out of 5
Great to have your positive feedback and we hope to continue to support going forward.
4.0 out of 5
Thank you for your review.
We hope to continue to provide the high standard of care.
5.0 out of 5
As the owner of Bluebird Care, I am proud to read this review. I will pass the praise onward, and we hope that we will continue this level of service.
The Review Score of 9.5 (9.514) out of 10 for Bluebird Care New Forest is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care New Forest is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Nina is the Registered Manager for New Forest at Bluebird Care. With a strong background in care management, Nina is dedicated to ensuring the highest standards of support and wellbeing for all clients. She leads her team with compassion and professionalism, fostering a culture of excellence, reliability, and personalised care.
Mamta is the Operations Director at Bluebird Care Southampton. She oversees the branch’s strategic and operational activities, ensuring seamless service delivery and continuous improvement. Mamta is passionate about driving excellence in care and supporting both clients and staff to achieve the best outcomes.
Jenny is the Compliance Director at Bluebird Care, overseeing CQC regulations and internal audits. She ensures that the highest standards of care and governance are maintained across the organisation, safeguarding quality, compliance, and continuous improvement in all services.
Masen Naidoo is the CEO of Bluebird Care. He provides strategic leadership across the organisation, driving growth, innovation, and excellence in care services. Masen is committed to fostering a culture of compassion, integrity, and high-quality support for both clients and staff.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care New Forest to verify any information. View our terms and conditions. Bluebird Care New Forest has an Enhanced Service - more info.
