Bluebird Care New Forest

Bluebird Care provides a good standard of care. Carers are professional and caring. My mother requires mostly social care at the moment but this will extend as required and I have no doubt that Bluebird will be able to provide her additional needs in the future.

Having reliable full-time care is a huge weight off my mind, particularly in these Covid-19 restriction times. What with my own health issues preventing me from visiting my mother and my brothers being abroad and therefore also unable to visit. It's great not to have to worry about Mam.

They send people who've never been introduced to you or your house so you end up constantly training new people. They also don't tell you when there is a substitute for your rota so unexpected people turn up. This also makes it difficult to organise shopping and pick up of prescriptions.

With failing memory, it is never going to be easy to encourage a previously very independent lady to accept help in order to keep her safe and healthy at home; the importance of working together as a team, whilst respecting the individual's rights and independence, when trespassing in her space and home. It depends on developing those relationships and friendships, by keeping to a core of a few carers who know her well. Through regular meetings with Bluebird, we have managed to tailor her care in the knowledge that she is receiving hot nourishing meals and daily checks, to ensure her safety and enabling her to remain and enjoy her family home for as long as possible. We are very happy that Bluebird have succeeded in making this happen, notwithstanding the very challenging times with the coronavirus pandemic and its effect on recruitment and maintaining staff throughout the sector.

Bluebird Care New Forest have been looking after my mother for some years now. We continue to be delighted with the care they show towards her. When from time to time she has a fall they make sure that she is safe, call an ambulance and standby for a long as is sensible. Without the level of care, they provide Mum would not be so content and happy living in her home, which means so much to her.

Very good service. Thank you.

Your care and support of my elderly mother have been so reassuring during these unprecedented times but also ever since we started with you in November 2019. As neither I nor my sister live close by we are comforted by the knowledge that you not only look after our mum but also bring her daily company. Thank you all!

The domiciliary team was involved in the care of our mother for over two years, after reassurance that accepting help could enable her to stay at home. Carers were punctual, smartly dressed, with cheerful dispositions. There was consistency of approach with high standards of care. If uncertain, they sought advice. Notes relating to the visit could be viewed electronically by us. Dignity and respect were given, whilst Mum was encouraged to be as independent as possible. Unfortunately with time, 24-hour care was needed. Domiciliary carers supported, alongside live-in carers; more skills were delivered competently. These visits were reassuring to the family, some carers now knowing Mum quite well, and so able to share their knowledge and understanding of her needs with live-in carers. This consistency of care was much valued by the family. We are grateful for the professionalism, care and compassion shown which allowed Mum to stay at home.

NB. Due to our varied experiences, the ratings reflect averages of the whole live-in care period.

Bluebird carers looked after Mum on a daily basis for almost 4 years prior to her passing away in January of this year. The ladies were as smart, professional and prompt in their timing on the last day of care given as they were on the first. The level of service they offered never dipped, despite getting to know us all very well during that period. The carers were always very respectful of Mum, our family and her home. Nothing was too much trouble. Due to her illness, Mum had both good days and bad days. Despite this, the ladies were never fazed and took everything in their stride. They were always cheerful, pleasant and polite, even when calls could at times be quite difficult. Present at most care calls, I really can't speak highly enough of their conduct. Furthermore, the support offered by the office was exactly what was needed to help us all through difficult times. Their understanding, flexibility and compassion helped make increasingly distressing times, a lot more bearable.

Bluebird (New Forest) have provided excellent support for 6 years to my recently departed mother (94). We are glad they were able to provide the increased levels of care needed, progressing over the last year or so from live in care to the addition of sleeping nights and latterly waking nights with extra daytime visits when needed. We particularly appreciated the flexibility and rapidity with which they addressed the need for additional support or changes to the times, type and amount of care needed towards the end of her life. This enabled her to remain in her own home which was important to her.

The Carers are well supported by the office staff who make regular visits to check with the customers and the carer to see that all is well and identify if any changes to arrangements are needed.

Our thanks go to Bluebird for the excellent care they have provided over these past 6 years. We would not hesitate to recommend Bluebird (New Forest) to others needing care or support.

Everyone always asks if there is anything else I need or that they can do.

They are hardworking and treat our home with respect.

I am happy with the service Bluebird Care provide for my Dad. It enables him to lead as normal life as possible, independently and loves the peace of mind that he is being looked after when I am not there.

We value the transparency offered by the app and the ability to contact the supervisor at any time. I have no hesitation in recommending Bluebird Care (New Forest).

By having Bluebird Care in to look after my mother, I trust them to take some of the pressure and strain from me.

I know she is well looked after well supported and encouraged to do things her herself.

Bluebird Care (New Forest) have now been caring for Mum's complex needs for over 2 years and after experiencing care from 5 other companies, Bluebird are easily and by far the best carers she has had over an 11 year period. They are very reliable in every way. Mum has two carers, 4 times a day and they always turn up at the correct times, they are well trained in all aspects of their job, they are thoughtful and compassionate and in addition, they treat our family home with respect. All the previous points were sadly lacking with the 5 previous companies. The company seems well managed and there are frequent assessments of Mum's needs and also of the quality of care provided by each carer. Any concerns we have regarding Mum's care are always addressed properly and promptly. The Carers communicate with each other and the managers daily so any changes are implemented immediately with no problems. Thank you, Bluebird, at times it can be a difficult job, but we couldn't manage without you.

I just wish we had been able to have Bluebird for the durations of my husband's care and not just his final month.

This system also lists the bookings and times for the coming week it also lists the name of the carers that will be visiting us. The carers always arrive on time and if there is a problem we always get a phone call to update us. I am very pleased with the high quality of care and support we receive from Bluebird.

I find the care you provide variable but on the whole, it is satisfactory. Some of the carers provide excellent care while others are not quite as experienced. I feel that sometimes the carers may be tired as they seem to work so many hours.