Bluebird Care New Forest

Unit 16, Lymington Enterprise Centre, Ampress Lane, Ampress Park, Lymington SO41 8LZ
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9.3 59 Reviews
  • Bluebird Care New Forest, Lymington
Bluebird Care (New Forest), the Overall Outstanding CQC rated branch (May 2018) is based in Lymington and provides care to people in their own homes, allowing them to stay in familiar surroundings for as long as possible without the need of going into residential care. This is your home and your life choice. The team will advise you and guide you on the care journey.

The teams provide home care from short half-hour daily visits to 24-hour care, assisting with various domestic and personal tasks, including getting up and going to bed, personal care, meal preparation, medication prompting, housekeeping, shopping and companionship. They also do more complex care provision such as Catheter care, Stoma Care, PEG Feeding, Dementia care, and End-of-Life care, for example. They support people living with Parkinson's disease and Huntington's disease.

One of their specialities is 24-hour live-in care arrangements where you will receive support from a dedicated live-in care assistant who will support and encourage you to live independently for as long as possible in your own home. This is a bespoke product where they offer a managed live in care service. Live-in care is very person-centred. The team always advise families to have a few care assistants over a length of period, in case of people going on holidays and absences. That way you will not get attached to only one. Live-in care is the perfect alternative to residential care and you can stay as long as you can in the comfort of your own house.

Bluebird Care teams are operational in the following areas:

- Lymington/Sway/New Milton
- Lyndhurst /Brockenhurst/ Totton
- Waterside

In the New Forest, Bluebird Care has two more branches, one in Totton (CQC rated Good with Outstanding "Caring" rating, May 2020) and a new branch in Ringwood to service the Fordingbridge and Burley area.
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Care Provided by Bluebird Care New Forest

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £39 – £56
  • Weekly Live-in Care Fees: £1470 – £1610

BLUEBIRD CARE
NEW FOREST
PRICE LIST


CARE AND SUPPORT AT HOME
Care and support at home - INDIVIDUAL
Weekdays   60 minute visit   £39.00
   45 minute visit   £34.00
   30 minute visit   £32.00


Weekends   60 minute visit   £43.40
   45 minute visit   £37.50
   30 minute visit   £34.70


Bank Holidays   60 minute visit   £56.00
   45 minute visit   £50.00
   30 minute visit   £45.00


Overnight – waking night
Weekdays   Waking night visits are normally 10pm – 7am   £255.00
Weekends      £285.00
Bank Holidays      £365.00


Overnight – sleep in
Weekdays   Sleep In night visits are normally 10pm – 7am   £225.00
Weekends      £245.00
Bank Holidays      £310.00


BLUEBIRD CARE
NEW FOREST
LIVE IN CARE AND SUPPORT
Permanent Live-in price per week
Live in Standard*       £1,470
Live in Complex*       £1,610
Bank holidays – additional charge   
   £80.00 per day
Christmas, Boxing and New Year day – additional charge      £100.00 per day
*+£50 per week food allowance or provision for live-in care professional
Mileage charge for companionship, shopping or days out is 45p per mile.
To arrange a no obligation assessment, or for further information, contact your local office


BLUEBIRD CARE
WATERSIDE
PRICE LIST


CARE AND SUPPORT AT HOME
Care and support at home - INDIVIDUAL
Weekdays   60 minute visit   £36.00
   45 minute visit   £32.25
   30 minute visit   £29.50


Weekends   60 minute visit   £41.00
   45 minute visit   £35.25
   30 minute visit   £32.50


Bank Holidays   60 minute visit   £53.00
   45 minute visit   £48.00
   30 minute visit   £41.00


Overnight – waking night
Weekdays   Waking night visits are normally 10pm – 7am   £255.00
Weekends      £285.00
Bank Holidays      £365.00


Overnight – sleep in
Weekdays   Sleep In night visits are normally 10pm – 7am   £225.00
Weekends      £245.00
Bank Holidays      £310.00

These prices are only a guideline, please contact Bluebird Care New Forest to find out the exact price for your requirements.

Contact Bluebird Care New Forest to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care New Forest to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nina Kiff (Registered Manager)

Bluebird Care New Forest Reviews (59)

9.3

Bluebird Care New Forest has a Review Score of 9.3 (9.311) out of 10, based on 9 reviews in the last 2 years.
Over all time Bluebird Care New Forest has 59 reviews.

Overall Experience
  • 39
  • 16
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Date Published
  • 59
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Reviewer Connection to Bluebird Care New Forest
  • 25
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Total of 59, showing 41-59
Review from Susan L (Daughter of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having reliable full-time care is a huge weight off my mind, particularly in these Covid-19 restriction times. What with my own health issues preventing me from visiting my mother and my brothers being abroad and therefore also unable to visit. It's great not to have to worry about Mam.
Reply from Bernadette Mills, Director at Bluebird Care New ForestAs a director of Bluebird Care, I thank you for your honest review. We are there to support families afar. We know it is extremely stressful to see the deterioration of your family members and then it is important to be able to rely on the care company to help as much as possible.
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Review from Peter T (Client) published on 3 November 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
They send people who've never been introduced to you or your house so you end up constantly training new people. They also don't tell you when there is a substitute for your rota so unexpected people turn up. This also makes it difficult to organise shopping and pick up of prescriptions.
Reply from Bernadette Mills, Director at Bluebird Care New ForestAs an owner, I am always worried about getting negative feedback. However, I have looked into your case and you have the same carer 4 days a week at the same time consistently and one day you had a different one. When that particular carer was on holiday, you did get a different carer who might not know the care package as they will have to be allocated as and when it fits with their run. The continuity of your care is extremely good and I feel that you have been really undeservedly harsh on the team. We know that many other care providers will not give their customers, schedules ahead of the week, nor dedicated timeslots like with you. nor the continuity. Our manager will contact you directly to discuss the matter.
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Review from Moira C (Daughter of Client) published on 3 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
With failing memory, it is never going to be easy to encourage a previously very independent lady to accept help in order to keep her safe and healthy at home; the importance of working together as a team, whilst respecting the individual's rights and independence, when trespassing in her space and
home. It depends on developing those relationships and friendships, by keeping to a core of a few carers who know her well. Through regular meetings with Bluebird, we have managed to tailor her care in the knowledge that she is receiving hot nourishing meals and daily checks, to ensure her safety and enabling her to remain and enjoy her family home for as long as possible. We are very happy that Bluebird have succeeded in making this happen, notwithstanding the very challenging times with the coronavirus pandemic and its effect on recruitment and maintaining staff throughout the sector.
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Review from Tony B (Son of Client) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care New Forest have been looking after my mother for some years now. We continue to be delighted with the care they show towards her. When from time to time she has a fall they make sure that she is safe, call an ambulance and standby for a long as is sensible. Without the level of care, they
provide Mum would not be so content and happy living in her home, which means so much to her.
Reply from Bernadette Mills, Director at Bluebird Care New ForestThank you for your kind words. Our teams do their utmost to make it possible, in current difficult times, to continue our service.
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Review from Gary H (Son of Client) published on 2 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good service. Thank you.
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Review from Stella M (Daughter of Client) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your care and support of my elderly mother have been so reassuring during these unprecedented times but also ever since we started with you in November 2019. As neither I nor my sister live close by we are comforted by the knowledge that you not only look after our mum but also bring her daily company.
Thank you all!
Reply from Bernadette Mills, Managing Director at Bluebird Care New ForestThank you for this positive feedback. We will try to ensure that we continue to deliver a high standard.
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Review from Christine W (Daughter of Client) published on 3 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The domiciliary team was involved in the care of our mother for over two years, after reassurance that accepting help could enable her to stay at home. Carers were punctual, smartly dressed, with cheerful dispositions. There was consistency of approach with high standards of care. If uncertain, they
sought advice. Notes relating to the visit could be viewed electronically by us. Dignity and respect were given, whilst Mum was encouraged to be as independent as possible. Unfortunately with time, 24-hour care was needed. Domiciliary carers supported, alongside live-in carers; more skills were delivered competently. These visits were reassuring to the family, some carers now knowing Mum quite well, and so able to share their knowledge and understanding of her needs with live-in carers. This consistency of care was much valued by the family. We are grateful for the professionalism, care and compassion shown which allowed Mum to stay at home.
Reply from Bernadette Mills, Director at Bluebird Care New ForestDear Christine W,
On behalf of our New Forest Team, we thank you for your praise. It is an honest review. An integrated person-centred approach of live in care and double up care is not always easy to manage and I am glad that your experience has been a positive one.
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Review from J E (Daughter of Client) published on 28 February 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
The compassion and care shown by the first live-in carer was impressive. Unfortunately, this was temporary, as the carer had regular clients.
A somewhat ‘rocky ride’ followed; live-in carers were not available with the necessary skills. Although sympathetic, we felt too many were assigned inappropriately.
Our
experiences changed after c.8 months, with the arrival of a dedicated, trustworthy and competent carer. She went out of her way to do her best at everything. Continuity of good care came when a regular cover carer was assigned to Mum.
We were then able to witness the benefits of 24-hour care; if personal care was painful, it was broken up into parts. If there was anxiety, the carer could reassure... and was not constrained by set times.
We are grateful for the high level of continuity of skilful care and compassion shown to Mum over the last eighteen months of her life; which meant that she could fulfil her wish to be cared for at home.
NB. Due to our varied experiences, the ratings reflect averages of the whole live-in care period.
Reply from Bernadette Mills at Bluebird Care New ForestDear family, I appreciate your honest review.
As we said at the beginning of the journey, with live-in care, it takes a while to match personalities and skills set. To assume that the first person in the assignment immediately works is not a given. In order to make live-in care work, you need to have a team as when your main carer goes off sick we do need to be able to move other people in. Availabilities change, circumstances change and carers preferences change, which is something we often do not convey to families as they have enough on their plate.
Live-in care takes time to settle. We have learned from the experience and we have addressed certain issues in-house to improve that side of the equation.
As a family, you are very much involved and that was an enormous help. Not every care assignment has that level of engagement and that is what we often have to work with. You all did your mum proud.
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Review from Krysia T (Daughter of Client) published on 23 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird carers looked after Mum on a daily basis for almost 4 years prior to her passing away in January of this year. The ladies were as smart, professional and prompt in their timing on the last day of care given as they were on the first. The level of service they offered never dipped, despite getting
to know us all very well during that period. The carers were always very respectful of Mum, our family and her home. Nothing was too much trouble. Due to her illness, Mum had both good days and bad days. Despite this, the ladies were never fazed and took everything in their stride. They were always cheerful, pleasant and polite, even when calls could at times be quite difficult. Present at most care calls, I really can't speak highly enough of their conduct. Furthermore, the support offered by the office was exactly what was needed to help us all through difficult times. Their understanding, flexibility and compassion helped make increasingly distressing times, a lot more bearable.
Reply from Bernadette Mills at Bluebird Care New ForestIt was a pleasure to be there for you and support you with looking after your mother. It is a credit to you as well.
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Review from Jeremy T (Son of Client) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird (New Forest) have provided excellent support for 6 years to my recently departed mother (94). We are glad they were able to provide the increased levels of care needed, progressing over the last year or so from live in care to the addition of sleeping nights and latterly waking nights with
extra daytime visits when needed. We particularly appreciated the flexibility and rapidity with which they addressed the need for additional support or changes to the times, type and amount of care needed towards the end of her life. This enabled her to remain in her own home which was important to her.


The Carers are well supported by the office staff who make regular visits to check with the customers and the carer to see that all is well and identify if any changes to arrangements are needed.


Our thanks go to Bluebird for the excellent care they have provided over these past 6 years. We would not hesitate to recommend Bluebird (New Forest) to others needing care or support.

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Review from M P (Client) assisted by family/friend published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is friendly and treats me with respect.
They do exactly what they're expected to do on time. They never seem hurried.
Everyone always asks if there is anything else I need or that they can do.
Reply from Bernadette Mills, Managing Director at Bluebird Care New ForestThank you for your kind words.
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Review from Pamela P (Wife of Client) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Bluebird Care to be very good.
The staff helping my husband are friendly, polite and treat him with dignity.
They are hardworking and treat our home with respect.
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Review from Cathy M (Daughter of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the service Bluebird Care provide for my Dad. It enables him to lead as normal life as possible, independently and loves the peace of mind that he is being looked after when I am not there.
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Review from Emma P (Niece of Client) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The large team of carers are all very reliable, friendly, polite, cheerful and competent. My uncle rates the service very highly.
We value the transparency offered by the app and the ability to contact the supervisor at any time. I have no hesitation in recommending Bluebird Care (New Forest).
Reply from Berandette Mills, Managing Director at Bluebird Care New ForestOur PASSystem is a blessing for a lot of our customers as they can remotely see what is happening with their family member on a daily basis. I am pleased that you appreciate it and hopefully we will continue with providing the high quality care .
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Review from Philippa H (Daughter of Client) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By having Bluebird Care in to look after my mother, I trust them to take some of the pressure and strain from me.


I know she is well looked after well supported and encouraged to do things her herself.

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Review from Christine C (Daughter-in-law of Client) published on 14 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care (New Forest) have now been caring for Mum's complex needs for over 2 years and after experiencing care from 5 other companies, Bluebird are easily and by far the best carers she has had over an 11 year period. They are very reliable in every way. Mum has two carers, 4 times a day and they
always turn up at the correct times, they are well trained in all aspects of their job, they are thoughtful and compassionate and in addition, they treat our family home with respect. All the previous points were sadly lacking with the 5 previous companies. The company seems well managed and there are frequent assessments of Mum's needs and also of the quality of care provided by each carer. Any concerns we have regarding Mum's care are always addressed properly and promptly. The Carers communicate with each other and the managers daily so any changes are implemented immediately with no problems. Thank you, Bluebird, at times it can be a difficult job, but we couldn't manage without you.
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Review from Frances S (Wife of Client) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird took over caring for my husband when his CHC funding was approved. My experience with the previous agency was somewhat mixed.
Bluebird were a breath of fresh air, so caring and professional.
During my husbands last 2 weeks when he was on end of life care, they were kind and supportive of
me also.
I just wish we had been able to have Bluebird for the durations of my husband's care and not just his final month.
Reply from Eve Dennis, Marketing Assistant at Bluebird Care New ForestThank you for your kind words. We are pleased to have provided a high-quality service at an important time in your husband's life.
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Review from Ray D (Husband of Client) published on 16 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had Bluebird Care of Lymington caring for my wife for over three years.
We enjoy full support with visits three times a day and five waking nights. The carers that visit are all fully trained and are very caring and offer full support to my wife. But they do not stop at that they also understand
that as a full-time carer I also need help and also get a lot of support from them.
The management and office staff are always pleased to help with any day to day problems and have always gone out of their way to offer support. Over the last twelve months, we have been introduced to the open PASS system which keeps us up to date with all the care notes.
This system also lists the bookings and times for the coming week it also lists the name of the carers that will be visiting us. The carers always arrive on time and if there is a problem we always get a phone call to update us. I am very pleased with the high quality of care and support we receive from Bluebird.
Reply from Bernadette Mills, Managing Director at Bluebird Care New ForestThank you for your kind remarks. We know it is not always easy for you as the main carer of your wife.
We do the utmost to make it possible to support you with the daily tasks and night assistance.
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Review from Kathleen S (Client) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the care you provide variable but on the whole, it is satisfactory. Some of the carers provide excellent care while others are not quite as experienced. I feel that sometimes the carers may be tired as they seem to work so many hours.
Reply from Leanne, Bluebird Care, New Forest at Bluebird Care New ForestWe are aware that this customer prefers more mature carers to support her at home. Despite a significant number of cancelled calls, we are proud of the consistency of care we have been able to deliver to this customer. There are 3 carers who regularly assist her, with another carer filling in only when these regular carers are off duty/on holiday. We believe that a compassionate and empathetic approach to caring, rather than age, is a key driver in delivering the first class care all of our customers deserve.
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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Bluebird Care New Forest is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Bluebird Care New Forest is calculated as follows: ( (33 Excellents x 5) + (21 Goods x 4) ) ÷ 54 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care New Forest is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (4)

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Nina Kiff

Job Title: Registered Manager Joined: 2025

Nina is the Registered Manager for New Forest at Bluebird Care. With a strong background in care management, Nina is dedicated to ensuring the highest standards of support and well-being for all clients. She leads her team with compassion and professionalism, fostering a culture of excellence, reliability, and personalised care.

Mamta

Mamta Thakur

Job Title: Operation Director Joined: 2025

Mamta is the Operations Director at Bluebird Care Ferndown, New Forest, Southampton and Portsmouth. She oversees the branch’s strategic and operational activities, ensuring seamless service delivery and continuous improvement. Mamta is passionate about driving excellence in care and supporting both clients and staff to achieve the best outcomes.

Jenny

Jenny Atkins

Job Title: Compliance Director Joined: 2025

Jenny is the Compliance Director at Bluebird Care, overseeing CQC regulations and internal audits. She ensures that the highest standards of care and governance are maintained across the organisation, safeguarding quality, compliance, and continuous improvement in all services.

Masen

Masen Naidoo

Job Title: CEO Joined: 2025

Masen Naidoo is the CEO of Bluebird Care. He provides strategic leadership across the organisation, driving growth, innovation, and excellence in care services. Masen is committed to fostering a culture of compassion, integrity, and high-quality support for both clients and staff.

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