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Inchwater Home Care

Suite 2, The Powder House, Menzies Road, Whitfield, Dover, Kent CT16 2HQ
Inchwater Home Care Logo
Inchwater Home Care logo
Nothing is ever too much troubleJackie G(Daughter of Client/Service User)
Inchwater Home Care, Dover
All the carers are so conscientious, caring and compassionateA C(Daughter-in-law of Client/Service User)
Inchwater Home Care, Dover
Excellent service - went above and beyond their call of dutyL L(Daughter of Client/Service User)
Inchwater Home Care, Dover

Inchwater has provided community services for thirty years and is rated 'outstanding' by the Care Quality Commission (October 2019).

Inchwater Home Care offers bespoke personal care, companionship and support for adults who want to maintain their independence by living at home.

Care workers work with only two or three people, which means they have the time to build a meaningful personal relationship with clients. This sees clients benefit from a...  

Care Provided by Inchwater Home Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £37.50 - £39.50

All fees are calculated per hour. Please note, we do not cover calls for a shorter period than this.

We do not charge for mileage (i.e. to and from your home), but will charge £1 per mile if we take you to an appointment or shopping in one of our vehicles.

All clients require a care assessment prior to starting with us, as every care package is bespoke. We do not charge for care assessments, care reviews or telephone support* and are happy to be first-responder for life-line contacts. (*including contacting GP's or other health professionals on your behalf)

The price(s) shown are provided by the agency. Contact Inchwater Home Care for full pricing details and T&Cs.

Contact Inchwater Home Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Inchwater Home Care
  • Private Owned

Person in charge

  • Roshan Gangaram (Director)

Inchwater Home Care Reviews (67)

9.8

Inchwater Home Care has a Review Score of 9.8 (9.786) out of 10, based on 12 reviews in the last 2 years. Over all time Inchwater Home Care has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from A B (Client / Service User) published on 6 May 2016 Submitted via Postal Card
Overall Experience

My carer is very caring and reliable. She helps me in many ways.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tony L (Son of Client) published on 29 April 2016 Submitted via Website
Overall Experience

If you're looking for home care for an elderly person then look no further. The integrity and care displayed and given by the owners and all their staff has been above and beyond expectation. I have trust and faith in the owners' and staff's competence and confidence that my mother's care and needs are more than met.

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Treated with Dignity
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Review from Mrs R (Daughter of Client) published on 14 April 2016 Submitted via Website
Overall Experience

Inchwater Home Care has provided excellent care for my parents. Dad's care plan has been delivered with the utmost thoughtfulness, courtesy and kindness. I have been impressed with the patience of the staff and with the way they have worked to keep Dad as independent as possible. I would have no hesitation in recommending them to anyone needing home care.

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Review from Marian N (Daughter of Client) published on 14 April 2016 Submitted via Website
Overall Experience

My dad's are simply the best. Their care for dad and also for mum in the process has been outstanding and way beyond the call of duty at times. I hope they are still around when I need them! Thank you all xx

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Treated with Dignity
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Review from Judy W (Wife of Client) published on 1 December 2015 Submitted via Postal Card
Overall Experience

My husband has MND and needs physical care; he is also very determined. His carers respect his independence while ensuring that he comes to no harm. He also looks forward to their visits, and peals of laughter are a sure sign that all is well. For my part, I know the visits will happen when they are scheduled, so I can plan my day around them. We are so glad that Inchwater were recommended to us.

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Treated with Dignity
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Review from J C (Client / Service User) published on 30 November 2015 Submitted via Postal Card
Overall Experience

Inchwater have provided me with an excellent caring service for the past twelve months for which I am truly grateful. The management are always helpful and polite, the person who attends is a delight.

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Treated with Dignity
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Review from Prudence S (Daughter of Client) published on 19 November 2015 Submitted via Website
Overall Experience

I have just returned home from a very successful 9 day stay with my Dad who has some severe healthcare needs. Mum, his main carer was having a well deserved and much needed holiday with my sister. I offered to come and take her place cooking, cleaning and keeping Dad company through the day. However, unlike in the past when I have done this, I no longer felt I could do all Dad’s personal care too as his condition had significantly changed. We arranged for Inchwater Home Care – his usual personal care provider to not only come for the morning routine as usual, but also to come in the evenings too and assist Dad in getting into bed. Because of this arrangement Dad and I had a very happy and restful week too. I was able to stay on top of all the tasks and jobs I needed to do – preparing meals, administering medications and doing some household jobs for Mum in her absence, as well as spend quality time with Dad. The service provided by Inchwater Home Care couldn’t have been better. They came as arranged each day at the time arranged and always the expected carer. They were able to provide a continuation of usual routine for Dad, despite the change of Mum being away and this reduced his anxiety enormously. I have very high standards and cannot fault their care. They really care for Dad as they might for their own relative. The alternative for us would have been to have made use of a residential care home which, whilst it may have been an excellent provider of care, Dad would have been miserable being away from his familiar surroundings and Mum wouldn’t have been able to relax and enjoy herself knowing he was unhappy. The carers always had time to stop and talk about concerns I had and help problem solve any issues that arose. I felt very supported in the responsibility of my role with Inchwater Home Care working so closely with me and I won’t hesitate to repeat the exercise.

Staff
Care / Support
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Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 September 2019
Overall Outstanding
  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Inchwater Home Care.

Awards / Recognitions (4)

  • Recipient: Inchwater Home CareDate: Thursday 05 Apr 2018
  • Recipient: Inchwater Home CareDate: Monday 01 May 2017
  • Recipient: Inchwater Home CareDate: Sunday 01 Feb 2015

Meet the Team (6)

Hazel Norton Job Title: Registered Care Manager Joined: 2016
Hazel Norton

With a background in adult social care, Hazel is the lynch-pin around which the business thrives. She is responsible for all aspects of client care and staff welfare.

Often out of the office, Hazel takes a very 'hands-on' approach and is a key figure in helping us achieve an Outstanding quality of care.

Hazel completed an NVQ Level 5 in Health and Social Care in 2019, and takes responsibility across a wide range of Care Management tasks.

Melanie Powell Job Title: Deputy Care Manager Joined: 2017
Melanie Powell

Mel provides one-to-one support to caregivers, from induction and throughout their careers with us. She supports Hazel in her management duties and ensures standards are kept high. Mel has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.

Michelle Cribben Job Title: Assistant Care Manager Joined: 2019
Michelle Cribben

Michelle is a wizard at adjusting calls at short notice (for hospital appointments, for example) and making sure clients and their families are happy with the scheduled times.

Michelle has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.

Joanna Dembrinska Job Title: Lead Caregiver Joined: 2019
Joanna Dembrinska

Joanna's role is to conduct client reviews, caregiver spot-checks and quality assurance visits.

She has an NVQ L3 in Health and Social Care and is keen to progress her career.

Her ability to organise and prioritise allows her to work to very high standards, and she is a valued member of our team.

Julie Bulmer Job Title: Lead Caregiver Joined: 2014
Julie Bulmer

Julie's role is to conduct client reviews, caregiver spot-checks and ensure our service maintains the high quality of delivery we expect.

With a background in nursing, her personable approach to work ensures she is a valued member of our team.

Elaine Goddard Job Title: Lead Caregiver Joined: 2013
Elaine Goddard

Elaine helps ensure our standards remain high by liaising directly with our clients to ensure everything is going as expected. Elaine has been with Inchwater for almost 10 years and her experience and knowledge (NVQ H&SC L3) help us to make sure we are supporting our clients in the way they prefer.

Frequently Asked Questions about Inchwater Home Care

How many Carers does Inchwater Home Care employ?

Inchwater Home Care employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Inchwater Home Care to verify any information. View our terms and conditions. Inchwater Home Care has an Enhanced Service - more info.