Home Instead (Darlington & Northallerton)

Home Instead provided exactly the care and support we needed during the final weeks of mam's life. The manager was excellent: caring, responsive and very professional. We had a smile, a devoted team of carers who provided exceptional care in difficult circumstances. What was very important to us was that it was always the same small group of staff with whom we could build a close and trusting relationship. Their dedication was outstanding. The manager set the standard, and the staff team showed compassion and a desire to do the very best they could in caring for our mother. We could not have asked for more.

I have only been with this provider for a month but I am very pleased that I chose them. I have been allocated two carers who are professional and caring, with lovely personalities. On their first visit they were introduced to me by the manager, which was very helpful. Every visit starts at exactly the time I requested, which is very important to me. This consistency of both carers and visit times is a great support to me.

3. I hear from other residents who use other agencies that are just as good and much more reasonable.

My sister had care from Home Instead for over 3 years before going into residential care recently. The care was always first class, with the same care professional for most of that time. She continued to support my sister over the transition period from living at home to settling into residential care. The office team were always extremely helpful, supporting the family as a whole, not just the client, and responding quickly to any issues that arose. Wouldn't hesitate to recommend.

My mum was reluctant to accept help from a care professional, but after careful introduction with the care manager of Home Instead, she is very happy. The care professional has been matched carefully to my mum's needs, personality and even grew up in the area where my mum lives, so they have a lot in common and have become friends very quickly. The care professional is very efficient and happy to do whatever she is asked to do. We have just had a review of the service provision after only two months, and great care is taken to make sure mum's care plan continues to meet her needs.

All three cares have been eager to help with tasks. They are friendly and chatty and very well-suited to their roles. I feel very safe for them to be in my home.

We would have no hesitation in recommending Home Instead Darlington!

My mum was treated with care and dignity at all times by the care professionals. Nothing was too much trouble. Excellent service.

In September 2023 I commissioned Home Instead (Darlington Branch) to support my mother for an interim period pending relocation, in January 2024, to an extra care apartment located much nearer to me. Both Mum and myself were immediately impressed by the branch manager who proved to be alert, bright, perceptive, empathetic and professional. The manager dispelled all the concerns we had about employing carers. The three carers the manager matched to my mother all bonded rapidly with mum and were compassionate, warm and capable in caring for her. Mum wished the team could have relocated with her! I have no reservations in recommending the Home Instead Darlington branch.

Double cost on bank holidays can be a problem so we tend not to use carers on these days.

I knew I would need some help after my operation as I wasn't to lift anything for 8 weeks. I was so lucky to choose Home Instead. The care that has been provided has been excellent and also a great help to my husband, in his 80s with a bad heart. I look forward to my carer coming in the morning to help me get up and shower. Having my hair dried was an added bonus. Some of the carers in particular were extra caring and thoughtful and very hardworking.

Approximately 3/4 years ago after seeing a TV advert for Home Instead I decided that this company was offering exactly what my husband needed. He had suffered strokes and had a very bad swallowing problem. I rang Home Instead for an appointment and a very professional lady came and assessed what was needed and was able to give staff extra remaining if required. The caregivers who came were all compassionate, caring, professional and proficient in their work. They all looked after my husband in an exemplary way. Since my husband died all the lovely people now look after me for which I am truly grateful.

We have been using Home Instead for nearly a year now since Mum passed away and Dad has dementia, they paired him with a gentleman who visits twice a week and they have a really good bond together, he is like a friend to my dad now. Nothing is too much for them they will go shopping, pop to the chemist or just sit and have a coffee and a chat if that’s what my dad wants that day. Would highly recommend to anyone looking for home care or company.

Many Thanks.

We feel that the manager is always available to listen to us and improve the service delivered in order to provide a bespoke care package.

I have used this service for over a year now and have received excellent service. My helper is very supportive and willing to help out in lots of ways shopping, ironing and cleaning. I have spent a lot of time in the hospital this year and she has been a great help, cleaning cupboards etc. which I can no longer do myself.

My sister has been using the service of Home Instead (Darlington & Northallerton) since December 2021 and the weekly one hour visit has been very successful. The company over this time have been very reliable. My sister has no complaints and looks forward to seeing Home Instead's member of staff we are always kept advised if that is to be a change to the carer, who my sister has always met previously through an introduction with those who attend regularly.

Service is currently extremely good while maintaining the continuity of high standards in all areas. The current level of help and additional future needs are reviewed with empathy and understanding. Highly recommend to maintain dignity and care in own home.

An opportunity arose for my mother to be able to go out for the day much earlier than normal. After a brief conversation Home Instead acted quickly and positively and rearranged her care visit so that mum could have her day out. Home Instead have an open-access, professional and creative response to the changing care needs of my mum.

I find my experience with Home Instead very good. Carers are friendly and caring. They are well-trained and do what is required. The staff are attentive and polite.