Home Instead (Darlington & Northallerton)

My overall experience of using the service provided has been exceedingly good. The office staff and supervisor has been attentive and carried out adequate visits and reviews. The work is of a high standard and meets our needs at the moment. We have discovered possible extension for the future and pleased that a degree of flexibility in meeting future needs is possible.

Professional and well trained, the confidence shines through and the staff are a credit to the company. I can't recommend them highly enough, including the office staff who did their utmost to ensure we had the support we needed. Thank you.

The care manager reviews regularly. She listens to any issues and takes note of what is said.

If I should require further help I would not hesitate to ask.

Good service offering full support for my mother.

The care my husband received was excellent. The carers always arrived punctually and their level of experience and professionalism impressive.

The management are helpful and there are additional greatly appreciated gestures e.g Easter Egg given at Easter and flowers for a special birthday. I am always consulted about additional bank holiday fees as I am the bill payer and main carer.

Thank you.

From the outset, my father has been treated with respect and dignity. Management is organised and care plan reviewed on a regular basis. The care team are kind, considerate, responsible and compassionate. They have built a good rapport with my father.

A great pleasure having my carer she is a good companion, and most helpful. I look forward to Wednesdays and Friday's. All the staff I've been involved with have been pleasant and caring.