Home Instead (Darlington & Northallerton)

Lingfield House, Lingfield Point, Darlington DL1 1RW
Review Us
Top 20 award
9.8 64 Reviews
  • Home Instead (Darlington & Northallerton), Darlington
Home Instead (Darlington) has an experienced team of professionals who are skilled in helping older people make the most of their daily lives, within the comfort of their own homes.

The provider takes pride in a reliable and quality service, supporting happiness and comfort while safeguarding any individual well-being issues.

The service is personalised and can include companionship, with a focus on dignity and independence.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Judith Ayre (Care Manager)

Home Instead (Darlington & Northallerton) Reviews (64)

Total of 64, showing 61-64
9.8

Home Instead (Darlington & Northallerton) has a Review Score of 9.8 (9.765) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (Darlington & Northallerton) has 64 reviews.

Overall Experience

  • 51
  • 11
  • 2
  • 0
  • 0

Date Published

64
2
5
17
47

Review from Elisabeth B (Daughter of Client) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The consistency of carer is one of the many positives about my mum's service. Her carer is kind, tolerant and happy to follow mums wishes as to what is done on a daily basis.
The management are helpful and there are additional greatly appreciated gestures e.g Easter Egg given at Easter and flowers
for a special birthday. I am always consulted about additional bank holiday fees as I am the bill payer and main carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda S (Daughter of Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead enabled us to keep mum living independently at home for many months more than I could ever have hoped for. The Caregivers are angels on earth and have become good friends to mum.
They have ensured she has remained safe, healthy and happy, they have brought great peace of mind to me, my
brother and sister.
Without the support of Home Instead mum would have been vulnerable and a danger to herself and others.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Daughter of Client) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, my father has been treated with respect and dignity. Management is organised and care plan reviewed on a regular basis. The care team are kind, considerate, responsible and compassionate. They have built a good rapport with my father.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Olive L (Client) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great pleasure having my carer she is a good companion, and most helpful. I look forward to Wednesdays and Friday's. All the staff I've been involved with have been pleasant and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Home Instead (Darlington & Northallerton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Home Instead (Darlington & Northallerton) is calculated as follows: ( (83 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 102 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Darlington & Northallerton) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (21)

Meet the Team (2)

Diane

Diane Chandler

Job Title: Director

Joined: 2012

I have always worked with children and families and have enjoyed making sure that they receive good quality care. However, when my mother-in-law needed support to stay in her own home; we struggled to find the appropriate care. At that time I was considering moving away from early years and was looking at other options that allowed me to utilise the skills, experience and qualifications I had worked hard to build. The ethos of Home Instead is one I can truly relate to and I am very proud to be able to offer local residents the opportunity to maintain their independence and stay in their own homes with dignity and respect.


As Director, my role is to build relationships with local providers and organisations, look at opportunities for Home Instead to contribute to the local community and to manage the business side of the operation.

Judith

Judith Ayre

Job Title: Care Manager

Joined: 2012

I joined Home Instead Senior Care as the ethos and values are similar to my own; providing person centred support in a caring and compassionate manner. This has a positive response to the person receiving the support whether it is through companionship, home help or personal care. I pride myself in providing excellent, tailored support to meet the individual needs and I am looking forward to meeting and supporting clients within the Darlington, Northallerton and Richmond areas.

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